Speaker 1
Yeah. Yeah. What was not? Yeah, I know that too. I have a model number MR75MS. Okay. I am having trouble getting it to [silence] work. Work. Okay. And another thing [silence] with the MR91MS. Um, it's just showing the little, um, handball. But the set, uh, the power, if you turn it on, the power will go on [silence] and take the hand off the [silence] off the, off the, takes the hand off, the light comes on, the little ball, the, the power comes on and it's a, it's a yellow light.
00:00
Speaker 2
Welcome to Linx's support. To ensure quality service, your call may be monitored. Certain products will be supported, while end of support products will have self help options available. Please enter your serial number, and stay on the line for assistance. While waiting, you may also visit support.Linxsys.com for more information about your product. [silence] Thank you for calling Linx's support. My name is Dezel. How can I help you today? [silence] MR 75 MS. [silence] Okay, so, how can I help you?
00:00
Speaker 1
reconnected, I guess that's the right word. Now I've got where the light on the front that was blue has now turned purple. But when I go to, um, the settings in in my phone because I'm having to operate off my phone right now. It has the, uh uh it shows the Wi-Fi as Belkinsetup C35. Now I click on that, but it doesn't offer, um, any of the network, um, bands for me to select. Right. I've actually, when I initially uh put this router in,
01:00
Speaker 2
uh uh you mean say before
01:00
Speaker 1
and I think it's four or five years old, but um, when I initially did it, I labeled, um, the 2.4, I labeled the 2.5, I labeled 6. E or 6- E. And then I have an extender that I use in my bedroom that I labeled 2.4 extender and 5.0 extender. So I have all of those in, in here or it should be here. But none of them are showing up. Well, wait a minute. The, the extension, uh, extender, it showed up, but none of the ones should, should be with the router itself. The regular 2.0 or the regular 5 or even the 6E.
02:00
Speaker 2
The 2.4 Sir um, let me just double check this one. The 2.4 5 and 6 E is uh, did you link
02:00
Speaker 1
I had a Linksys router before, but it didn't have six as part of it. It was, it was very old. It was probably eight or ten years old. And I've deleted that from my system so that it wouldn't be confusing with the current Linksys router that I've got. [silence] Yes.
03:00
Speaker 2
okay because as for this one sir uh... this is actually just check here do you have serum number can have the serial number okay just have server? number, okay Thank you, sir. Let me just pull this one up here. So this is the first time that you're going to use this one again, sir, right?
03:00
Speaker 1
from spectrum to the next level up, the next band up and it's one gig. So I think that was helping some, but I was thinking, well, maybe it's been so long since I've done anything with this router because it's just been sitting here, you know, performing very well, pretty much for the for the most part. And I thought, well, maybe there's some software or firmware that needs to be updated about it. And I went into it and started trying to look for that in the app. And through the process of doing that, I did hit the red the reset button on here to to go back to factory settings. I was thinking that was a good thing, but evidently, that's what I've done that disconnected me from the way my router was initially set up. And uh, I'm sorry, I'm kind of a novice uh doing this sort of thing. This was beyond my skill level. [silence]
05:00
Speaker 2
No worries. As for this one, so as for your for the three banners, so let's start with that one first, the 2.4, the 5 and the 6, I think you named them separately. So once you, once you press the reset button, everything that was configured on the link's router will be removed or deleted. So it will revert back to its default wi-fi name. Since this is a mesh system, it has a feature we call the one wi-fi name feature where the link's is 013 or what's the wi-fi name for the default of your link's router, that wi-fi name composed of 2.45 and 6 GHz. And
06:00
Speaker 1
[silence] Can I use the same [silence] Can I use the same name that I currently have them set at? Yes. Yes. Okay.
07:00
Speaker 2
It connects to that wifi name. The router is the one who will decide if that device is compatible whether to 2.4, 5 or 6 gigahertz. But if you want, we can also set that one up again, separately. So you have to rename them separately. Add 2.4, 5 and 6. So they will be able to show up separately. [silence] Um, you, you mean, sorry, if you can use the same WiFi name you have before, which are those 2.4, 5 and 6. Yeah, you can actually, sir. But we have to make this router online first, since it's solid purple. So we have to get it back online before you can rename them separately. Um, let me create a case ticket for sir, before we move forward with your concern.
07:00
Speaker 1
It's, um, it's P entering my number. So if you're interested in that, the email is TREvathan@sc.arr.com. Will, um, last name is Trevathan. T-R-E-V-A-T-H-A-N Correct. Correct. Um, I think it said to hold it in the, [ silence ]
08:00
Speaker 2
I mean, the last name, sir. Uh, okay, same on the email, sir. Uh, okay. And this is the best callback number in case the call gets disconnected. The one that ends in 7296. All right. And how long did you press, sir, the reset button?
08:00
Speaker 1
[silence] Okay. I I did also I'm sorry. I did also unplug the modem and the router, let them sit for about a minute, and then I I plugged the modem back in, waited for it to reboot, and then I plugged the router back in, and and I hope I was doing that correctly. Yes.
09:00
Speaker 2
I see. Okay. So, um, let's try this one, sir, to get it up and running, um, I need you to, wi, Yes, I'm sorry. That's fine, sir, yet, as long as they're still connected right now. Okay. So, um, yeah, that's fine, sir, that's okay. So, let's try this one, sir, to set it up, um, since earlier you pressed and hold the reset button, so I need you to go back to, um, the reset button of the Linksys, link.
09:00
Speaker 1
all right. OK. The purple light went to a white flashing light. Thank you for trying to help me with this. It's terribly confusing to a novice. I'm
10:00
Speaker 2
press and, sorry, press the reset button five times. So do not hold it. Just press the reset button five times. Not too fast, not too slow, just a minimum amount of speed. The interval is one press per one second. Okay. So let's give it three minutes, sir. That means it's trying to communicate now with your internet service provider. Once it's solid blue, we'll access the web interface so you can separate the Wi-Fi names.
10:00
Speaker 1
Yeah. I don't have any of the paperwork that came with this thing. And I after it sat around for four or five years, I throw it away, I think. So I probably should say that. Okay, we're at solid blue now. If it's Ethernet. Now. Yeah. I'm sorry, what? it well, when it has Wi-Fi signal, it does yes.
11:00
Speaker 2
You're doing good, sir. [silence] All right. Then what device you have available right now, sir, aside from your phone? Do you have a computer that you can use? Okay. Um, how does this, uh, how does that computer connect? Wi-Fi or maybe wired? Ethernet, Okay, Directly to the Linxis. Um, your computer should have been connected via ethernet, connected to the Linxis router.
11:00
Speaker 1
O.K. I just log it, trying to log in to the computer and it looks looking for the internet. So it's not connected. But it's trying to connect. Yes. Is, uh, even that to, The router. Yes, it is.
12:00
Speaker 2
okay whichever you prefer I see or sorry Okay. Okay. And your computer is connected via ethernet right now, right? or Wi-Fi okay Okay. And as for the Linksys router, sir, did it uh is it still solid blue? Okay. Try to restart, sir, your computer. [silence]
12:00
Speaker 1
I'm sorry, this laptop is shutting down so that I can restart it. Made me go to shut down first. Uh, it is, uh, it's saying that it's shutting down, I don't know why it's taking as long as it is. Uh, it generally doesn't take quite so long to shut down.
15:00
Speaker 2
That's fine, Siren. It's not shutting down or what where are you at now? Okay, I see.
15:00
Speaker 1
It's still trying to shut down. I don't that's what unusual. Let me hold the power button down, see if it freaking okay, it it just did. It just shut down. All right. Uh, try to reopen it now.
16:00
Speaker 2
Try to force that one, sir, like, um, power off. Yes, you can actually, sir.
16:00
Speaker 1
Okay, it has opened back up and it's displaying today's date. Let's see if I can log in. Okay that let me log in so we're doing something right here.
18:00
Speaker 2
Yeah. Okay. Yeah. Okay. Yeah, okay. Yeah, okay. Yeah, okay. Yeah, okay. Yeah.
18:00
Speaker 1
I'm sorry. Do I have what? Yes. Let me open that. I've clicked on it, but it hasn't opened yet.
19:00
Speaker 2
I need you to open sir a browser. Uh do, do you have sir Chrome? Uh do, do you have sir Google Chrome as a browser? Ah, okay. [silence] Let me know sir if you've opened the Chrome.
19:00
Speaker 1
Okay, it has open now. Right? Right? My, my router.local. Okay. It brought up router.local link system or just go with my router.local. Okay. That's open.
20:00
Speaker 2
All right. On the address bar, sir, not on the search bar where it pops you up ask Google. Not that one, sir. It should be on the address bar at the top where you usually type the website. Type there, sir, my router.local. And then enter. Just go there with myrouter.local.
20:00
Speaker 1
It says download the Linksys app for setup. [silence] Yes. [silence] Okay. [silence] All right. [silence] It is asking for the access router password. [silence] Okay. [silence] All right. [silence] Luke sign in. [silence] Yes. [silence] And it defaulted to a password. [silence] It's just showing [silence] Let's see. [silence] It's [silence]
21:00
Speaker 2
what do you have on the page? Okay. Do you see sir, a picture of a smartphone? Okay. I need you to double tap that one, sir or double click the phone icon. Okay. For access router password, sir, since we did not set up anything yet. the password is admin by default, so it should be A D M I N admin or all over case. Sign in, sir, yes.
21:00
Speaker 1
Admin is the password as well. Uh, okay. Do I save that or just go or just close that little where it's asking me to save the password. Do I save that? Okay. I just close that out. All right. Um, all right. Now it is. It's got a list on the left, smart wifi tools and router settings. And then it's got um, some openings on the uh, right over here. Network status, linked this, home network, WiFi settings, device list. [silence] parental controls and priority. Um, then let's see. Guest access and external storage. [silence]
22:00
Speaker 2
uh no need to save that one sir just okay okay so that is the interfacer of your router [silence]
22:00
Speaker 1
I was using that on my phone, yes. I'm, sorry, what? Uh, it has, yes, it's showing connected. It has two green check marks.
23:00
Speaker 2
as for that one uh are you using sir, the link sys app before? okay, so we'll just we'll just do that one later uh let's go for this one since you need to change the wi-fi name so that is the whole interface of your router where you you use in case you need advanced configurations if needed. that is where you go to. so for the network status sir what's the status there? uh under network status, sir? is it showing connected? okay that's good. so let's go sir with the smart wi-fi tools and then your options below the external s[silence]
23:00
Speaker 1
Yes. OK. It has 2.4 gigahertz band, 5 gigahertz band, 6 gigahertz band. [silence]
24:00
Speaker 2
storage, you have router settings, right? So for router settings, sir, you have connectivity, troubleshooting, Wi-Fi settings, and security. So since we'll have to go to Wi-Fi settings, select your Wi-Fi settings. So under Wi-Fi settings, you have wireless and then can you tell me, sir, what you can see under wireless?
24:00
Speaker 1
yes one moment okay um i'm kind of in the links says at which where do you want me to be I'm at step one uh I've sorry I go ahead I had started trying to do to set up through the uh phone app and I'm currently currently at step one where it says look under the node um I don't even know what a node is and then it lets me click next uh and it's it's showing above in psy way to set up
25:00
Speaker 2
Before we'll go, sir to that page where you can see the 2.45, and 6 before we rename everything, can you go, sir to your Linksys app on your phone? Okay. What can you... Yes or sorry? Okay.
25:00
Speaker 1
And it's got a series of name and number for the password. The uh the one on the uh app, I think that's just an example that they've got on the app here. You want to know the password for the uh on the bottom of the router? It says next, yes. Okay, next it says uh number two. Go to settings on your phone, so give me a moment, I'll move over to settings. Um, okay. settings under Wi-Fi, it does have the link sys setup C35.
26:00
Speaker 2
what password is that one say I need sir since we are also can access that do you have an option to click next or continue on the app OK OK OK If you've heard enough, you can say stop
26:00
Speaker 1
Okay. When I tap on C35, it brings me up to a page that's labeled C35. And it the first thing on it says, forget this network. Then it has yes. Yes. Okay. On the on the computer. All right. The links is at. I'm well I'm in the app right now under um. I'm up in this, that's that's not that's not settings. Let me go back to the app. I got a connection error disconnected. I don't know why it did that, but I promise you. Okay, so.
27:00
Speaker 2
Select the one, sir. And then connect. Are you using your iPhone? Okay. Do you have a checkmark beside the Linksys set up C 35? Okay. I think you're already connected, sir. So, let's go back, sir, to the Linksys app. No, sir, on your phone.
27:00
Speaker 1
All right back to the app. Yes. Yes. OK. Move that. OK. That took me to it. The next screen says select Wi Fi. I think they're talking about in settings. On your settings menu find and tap the WiFi. OK. Yes, right. Step four is choose your nodes network. On your network list, find your node Wifi name and enter the password. You want me to go to next? OK. Number five says return to this app, exit settings and open your Linksys app. OK. So I'm it says OK.
28:00
Speaker 2
okay. Do you have an option to click next or, okay select, next? Yeah, click next. Mhm. Just select next, sir. Do you dominate can you proceed, deck on app can you skip that? Click next, okay. Yes, click next again, sir.
28:00
Speaker 1
All right, trying it. Okay, it brought up a picture of the a uh router, and it has a progress line across the bottom that is beginning to highlight. [silence] Okay, that's about halfway through that.
29:00
Speaker 2
Okay, sir. Okay. [silence] Okay, sir. How's the progress bar growing, sir?
29:00
Speaker 1
It seems to have gotten about 3 quarters of the way through and it seems like it's stalled out a little bit. It's it doesn't appear to be moving. Okay. Just FYI, I did note that the blue light is still on the front of the router. Okay. The screen just changed. It says reset your node. Press and hold the reset button for 10 seconds. This will erase all settings permanently. And it it offers at the bottom. It says, should I say, I've done this? Okay. All right. Okay. It's changed screens again and it says checking for internet.
31:00
Speaker 2
Okay, I'll just set a timer on that one sir for at least 3 minutes. Okay. Yeah, selector I've done this and then let me know what's your option next.
31:00
Speaker 1
The progress bar is starting over at the bottom. [silence] [silence] It looks like it's also gotten about 3 quarters of the way across and it's it's stalling out again. It's not not not moving at the same progress that it has up till now.
32:00
Speaker 2
How's the progress bar sir? at OK. OK. I'll set another three minutes for that one.
33:00
Speaker 1
UM like. OK, it just changed screens again. It wants me to push the reset button again. I'm sure I can. Let me try that. OK. OK, that is deleted. You want me to add it back in. [silence]
34:00
Speaker 2
Okay, how about this one, sir? Can you delete or uninstall the Lynx app on your phone? Okay. Okay. Yes, sir. Go to app store and then install it again. [silence]
34:00
Speaker 1
Okay, um, OK the Apple Store is offering several uh different Linksys apps. One of them is just Linksys. Um, there's Linksys Smart WiFi, one is Linksys Router, and one is Linksys VIP, V E L O P Velop. Yes.
35:00
Speaker 2
"uh, the one, sir, um, it's lindsey Linksys Smart Wi-Fi. Um, it's a block icon with Block thepr library. Start reviewing. It's a history."
35:00
Speaker 1
Okay. Okay. working my way through it. right now it says it's connected. And I'm at the the point where it says checking for internet, and it's showing a picture of the router. Okay, and and now it wants me to name
36:00
Speaker 2
It's a blue L with a dot in the center. That's the Linksys app. [silence] What do you have on your screen, sir? [silence] OK.
36:00
Speaker 1
it says uh, name your, name your Wi-Fi, pick something memorable and secure, and then it wants me to put in a Wi-Fi name. ok, and let me pick a, [silence]
37:00
Speaker 2
name the router can you read to me sir the whole page sorry okay okay create so your Wi-Fi name first so this um this will not yet separate the two point 45 and six but creates sir at least the Wi-Fi name for now and then also the Wi-Fi password
37:00
Speaker 1
Okay, I'm finished with that page. It carries me to the next one where it's the privacy pledge. I'm clicking on that one. Log in. It wants my email address. So, let me, uh, yes, skip for now. Okay. It says, create your R.R. password.
38:00
Speaker 2
no sir do you have um as for d email sir um that is actually d link for our cloud server which we already discontinued so um do you have an option to do it later or skip for now okay let's do that one sir skip for now okay so this router password sir is different with the wifi password you have created with the wifi name so any password you prefer and then write it on a piece of paper or notes so we'll have reference later because we will need that router password to log in back to the my router that
38:00
Speaker 1
It cannot be two letters together? Ooh, okay. Let me... Let's see what I can come up with. [silence]
39:00
Speaker 2
Sir, so at least 10 characters, 1 capital letter, small letters, a number, and a special character. Do not add sir, double letters, or double numbers. Yes, sir. It cannot be two letters together.
39:00
Speaker 1
Okay, it has moved on to configuring your Wi-Fi then this could take a minute. Okay, it says allow Linksys to find device some local networks. I should allow that, correct? Ooh. All right, it says, oops, it seems that the wireless network is currently down. OK. So I need to go, I need to leave the Linksys app and go to my systems, my settings on there and go to settings. OK. OK. OK.
40:00
Speaker 2
OK, um, let's pause her on the app. Let's go to the wi- fi settings of your phone. Correct, yes, settings and then wi- fi settings.
42:00
Speaker 1
Okay, I went ahead and put in the name and the uh router password, it says Incorrect Password. uh yeah yeah Right, the one that I just created, correct? Okay, let me try it again, I must have typed in a wrong letter.
43:00
Speaker 2
used not the router password so the wifi password you have created associated with that wifi name. Correct.
43:00
Speaker 1
It says, unable to join the network. Turn off the Wi-Fi. OK. OK.
44:00
Speaker 2
Um turn off Sir. Wi-Fi on on your phone [silence] and then leave it all for at least 15 seconds. Let me set a timer here. [silence] So turn it back on now Sir for the Wi-Fi.
44:00
Speaker 1
I've put in the password twice now they're telling me it's the incorrect password for the router
45:00
Speaker 2
were you able to connect here to the Wi-Fi?
45:00
Speaker 1
yes yes it's the one you told me that I should write down and the router name changed I just named it WGT router just to identify it
46:00
Speaker 2
Do you remember, sir, when we go, sir, on the app, it asked us to create W- W.Load DataMenu # Wi-Fi name and Wi-Fi password? Is that the Wi-Fi password you entered? Mm-kay. The one that I asked you to, the one that I asked you sir to write down, that is, I think, the router password where we use to log into the web interface, right? The 10 characters. Before sir, before the 10 characters, you also created a password, right? Another P.
46:00
Speaker 1
um that when I initially set the router up okay yeah okay uh well you don't mean the one that's on the back of the router do you okay all right let me try that then Okay that um password did bring me uh to
47:00
Speaker 2
yes. before we before you write down the router password in a paper it asked at first a Wi-Fi pass word. no sir end. end.
47:00
Speaker 1
Back to the Wi-Fi screens and settings. Yes. Okay. [silence] Okay. Now, let's connect to your new Wi-Fi router. Step 1. Okay, we did that. Okay. Step two: Once connected, return to the app. And the next below. So just click next. Okay. Looking for child nodes.
48:00
Speaker 2
Okay, so you have, do you have a check mark with your check mark with the wifi name you have created, okay, that's good. So that is the, um, wifi password. So let's go back sir, to the app, to the lynchsy app. And then what do you have sir, on the app now? Click next. [silence] Okay. Okay. Yes, sir, click next.
48:00
Speaker 1
if your phone in the setup area? Yeah Yeah, it says next on it now Okay Help us help you automatically send error reports to inSync Okay, just click next Okay Done, your router is ready Connect your devices to your new Wi-Fi and then it has go to dashboard All right Okay router free devices [silence]
49:00
Speaker 2
okay, since you don't have any router, we'll just leave that one load up so we can proceed with the next page. [silence] Okay, click next. [silence] Yes, I just click next. All right, selector go to dashboard.
49:00
Speaker 1
um, Yes. It says internet online, three devices, one router. It has a way to do an internet speed test check, and then it has uh five connections. Yes please. Okay. All right.
50:00
Speaker 2
Okay. All right that's good so at least you're able now sir to uh fully set it up using the Linksys app that means that we are back online so um we are now down sir to um create um separate the 2.4 and 5 in six since you'd um you still like to continue or separate the three bands right? Okay so let's go back sir on your computer because we can only that one on your laptop.
50:00
Speaker 1
Well. All right. I'm in the Lynx Sys app now and I just have something says unexpected error, two one two three and we've encountered an unexpected error. If this issue continues, please visit our tech support. Uh, and it wants me to click okay. Yes. On the laptop.
51:00
Speaker 2
maybe need you, sir, to, um, go to the Wi-Fi settings of your laptop you have to connect it to the new Wi-Fi name first or, um, your laptop is connected, right? Sorry. Okay. So just refresh sir. . Yeah, sorry. Is that, sir, on the linksys app? Is that on the linksys app on your phone on on on the laptop? Okay, yeah, because we actually make changes on the network, so just refresh the one sir. Just refresh the my router.local.
51:00
Speaker 1
OK, it brought me back to the screen that has the picture of the cell phone on it. OK. And it's asking for the access router password. OK. It's going to save password. And it's asking for username. Is that my email address or is that the router?
52:00
Speaker 2
Okay, double click here, the phone picture. Okay, the router password here is the router password that I ask you to write on a paper. So use that password to sign in. No need to save it, sir. Do you have an option not to save it?
52:00
Speaker 1
yes, okay, please click no thanks, okay, yeah, we're back, back at the screen where it's showing that the router is connected to the laptop and the internet. So, okay, that's selected. All right. Now I'm at a screen where it's showing the different bandwidths. Yes. [silence]
53:00
Speaker 2
okay that's good so let's go back sir to router settings and then select your Wi-Fi settings. select your Wi-Fi settings. 2.4, 5, and 6. uh, okay. you can you have to rename, said the names. so you have to, so your Wi-Fi name, and then you just need to add underscore 2.4 gigahertz for the 2.4 and then underscore 5 gigahertz for the 5 gigahertz.
53:00
Speaker 1
Okay. Um. Okay. I have renamed all three of those.
54:00
Speaker 2
Okay. Then hit apply, sir. Are you okay, sir with the uh, are you okay with the wi-fi password W converted. [silence] Okay. Then hit apply, sir. Are you okay, sir with the uh, are you okay with the wi-fi password W.
54:00
Speaker 1
Um. Let me look at it. Yes. I'm. Right. Okay. It apply? OK. All right. Now I just got using different Wi-Fi name using different Wi-Fi names. So I want to use different names. Okay. Thank you. Okay. Okay. So I agree with what's going up here. So I just hit yes. I okay.
55:00
Speaker 2
Okay, so, that's the Wi-Fi password associated with each band. Yes, hit app. You need to use different names. Yes, sir.
55:00
Speaker 1
All right, applying the changes, hit OK. All right. OK, I guess I've brought me back to the Wi-Fi setting screen. OK.
56:00
Speaker 2
Yes, sir. Alright, that's good. So let's go back -- I'm sure -- to your phone. And then go to the Wi-Fi settings of your phone. Check if you can see the three bands.
56:00
Speaker 1
Um, I've selected band five and I got a screen on the phone that says, oops, it seems like the wireless network is currently down. On the phone. Okay, um, when I closed off that little
57:00
Speaker 2
is that sir or on the laptop or on the phone? Um, try to turn off the um, turn off Wi-Fi because we changed the Wi-Fi name so we separated them. So your phone probably get disconnected to the Wi-Fi, but just try to turn off first the Wi-Fi. Leave it off for at least 15 seconds then turn it back on. [silence]
57:00
Speaker 1
A little notice. It brought me back to the login screen. [silence] It wants me to log in with the password. [silence] Or should I just get out of this screen and go to Settings. [silence] Um [silence] I I think I think I'm still in settings. [silence] No, it says linkfs up at the top. [silence] Okay. [silence] Okay, I'm in regular settings now. [silence] Um, Wi-Fi connection available. [silence] Do you want to connect to open network [silence] or to other networks [silence] or continue you off the state [silence] or setup plan. [silence]
58:00
Speaker 2
Are you sure on the Linksys app or no. Oh, okay, probably you're on the Linksys app, sir. That's why you get that error because we changed the Wi-Fi name. Just close third the app and then go to your regular settings. [silence]
58:00
Speaker 1
All right. Um. It is- where it says my networks, it lists the two extender names that I have. And we haven't, you and I haven't done anything with the extender at all. Um, we've just renamed the three of the, uh, that are in the router. Uh, and those are here under other networks. Correct. Okay. 5.0. All right. And it's wanting me to put in the password. [silence]
59:00
Speaker 2
Yeah, not big. Oh, okay. So you can see sir, on the other networks, you can see the uh 2.4, 5, and 6? Okay. Try to connect sir to either of the bands. Let's make sure first that you're able to connect. Yes, you can go with the 5.0.
59:00
Speaker 1
So I let me type that in. Okay. It did put a checkmark by 5.0. Okay. Um, yes, I can go into Google and I can select the website and it carries me into the website. Okay.
60:00
Speaker 2
That's good. and then try to access er any website where you often visit on your phone. Let's see if you're able to get online connected to that network. That's good. Let's try as well, sir, the 6 gigahertz or and the 2.4 just to make sure that you're able to connect to those bands as well.
60:00
Speaker 1
All right, um, Okay. It's 2.40. I am reconnected and Google. I don't say that that's good. Let's uh I don't, now I don't think any of my phones work with 6.0 yet. So I've I've got one uh um iPhone 12 and one iPhone 15 Pro Max. Uh and I don't think either one of those support um six gigahertz bands right now. Yeah. Yeah. I've, uh when I started having some of these problems, I've looked into, I use Roku for streaming um on my TVs and I know that their older uh Rukus they don't support 6.0 but the new Roku does. Now I've ordered some but they're not going to be here for about a week to 10 days.
61:00
Speaker 2
I see. Okay. Yeah. You can only connect her to the six gigahertz if you have a 6g compatible device. So, as long as you're able to, rename the band then you're good. I understand you connect her.
62:00
Speaker 1
So once once they come in, I can set them up on the six figure band and that should work better? Okay. All right. All right. Just wanted to make sure that that's what I should do when they get here. All right. Well, I. No, I think that's fine. I think I'm gonna have to go to each one of the Rokus and set them up on 5.0 or um well I guess it'll be 5.0 for either one of'm. Now, I do have a [silence] uh extender that I use in my bedroom and that's the one I kept selling you it has a 2.4 and 5.0 um extension on it. But do I need to go back into that somehow and re do something with it?
63:00
Speaker 2
I see. Yes, sir. Correct. yeah. you and um, yeah, as for this one, sir, um, I, I think we're good, or, or do you need anything else, sir? Okay. All right.
63:00
Speaker 1
All right, how do I connect to the to link sys extenders so that I can <noise> change them? Uh what do I use to do that with? [silence]
64:00
Speaker 2
Well, as for the extender, sir, you need to reset the extender and then set it up again. So, it will connect to the configurations we made on the link sys router. Well... Yeah, as for that one, sir, you have to reset it. So, it will revert back to its default Wi-Fi name, which is link sys extender setup. And then you have to connect to that Wi-Fi name and then you have to set it up using extender.linksese.com Would you like me, sir, to send you an email for a step-by-step instruction on that one? Or would you like to do the extender now?
64:00
Speaker 1
unplugged it from my bedroom, and I'll bring it back up here to the, uh, um, the router, and my laptop. I mean, that'd that'd be a big help, because like like I said, I'm really a novice when it comes to this sort of thing. Um, okay. Um, what is it that you need me to do right now? Um, let's see. Sorry, the numbers are so small on here, I gotta get a magnifying glass. Okay. The model number is RE6350.
65:00
Speaker 2
yeah okay yeah we can actually we can go with one there what's the model number sir of the extender first okay sir r e six three five zero okay
65:00
Speaker 1
Okay. Let's see. Okay. It's probably about three feet away. It's currently got a flashing yellow-green colored light on it. You have been tremendously helpful. I can't thank you enough for being so patient. I don't know. You can't tell over the phone, but I'm a 70 year old female. I hope I didn't talk down to you just because of a little bit of a struggle with answering questions. I am not, I am a bright blue-eyed ginger-headed woman. I want you to tell me this is a real battery. But that is the truth. And probably, I have it turned on, and it may be blinking to indicate the low battery. What I'd like to do is what you said. I want your help to push the vertical buttons and possibly get it connected. I just hope I'm following your instructions okay.[silence] I'm not sure I'm pushing. I'm trying really hard. May I have just a moment. May I count to 10?[silence] One, two, three, four, five, six, seven, eight, nine, 10. All right, I've done that. Thank you. What would you like me to do next? Push this for two seconds. Go for two seconds. One, two. Did I do it? Is it on two seconds? And now hold it until you see a steady green light. Flat and steady.
66:00
Speaker 2
I actually need you, sir, to plug in that one. At least 5 to 10 feet with the, router. Okay. And then let's give it like two minutes before we do the reset. Uh, okay. uh, now you're actually doing good, sir, you were actually able to set up yourrouter. Okay, so, I, I need you to, to reset that one, sir. If you can press the reset button with your finger then that's fine, but, if not, um, you, you can grab, sir, a, a push pin or a paper clip that, that we, we can use to assist us with the reset for the extender. Uh, uh, let's do, sir, 30 seconds instead.
66:00
Speaker 1
Okay. I think that should probably be 30 seconds or so. I also noticed this got a a WPS button here above the reset. Um, I didn't even, I don't know what that means, but all right, let me plug it back in. I had to unplug it to push that button. I couldn't get down there on the floor to it. Okay, it started blinking. brain again, so, I guess we're going to have to wait till it turns yellow. Okay, it's, uh, now got a flashing yellow light. Uh, on the phone or the computer? Okay.
68:00
Speaker 2
and then go to your wi-fi setting sir uh... on your phone sir um and then do you see cert the Wi Fi name that says Blinksee's extender setup okay um how about this one sir is it possible for you to reset again the extender but the extender needs to be plugged in while you're doing the reset is it possible uh okay so press and hold the reset
69:00
Speaker 1
O.K... the flashing yellow light turned to a flashing green light... ahm. Yes.
71:00
Speaker 2
Press the reset button for 30 seconds while it's plugged in. OK, are you still holding, sir, the reset button? OK. And then you can let go. Now, sir, You waited 30 seconds.
71:00
Speaker 1
Okay, it started flashing yellow again. Okay, all right.
72:00
Speaker 2
okay and then go to your Wi-Fi settings sir on your phone and then turn off Wi-Fi for five seconds and then turn it back on.
72:00
Speaker 1
Okay. Yes I do see it. You want me to select that? Okay, it's got a checkmark beside it. It says ... it says no internet connection under the Linksys extender setup. Okay, alright. Go to Google. [silence]
73:00
Speaker 2
and then check Sir if you can see lynx's extender setup okay i need you to connect yes sir select that one and connect all right and then open sir a browser on your phone like um chrome if you have chrome uh yes sir because we haven't yet connected this extender to the router so it doesn't have any internet yet so we will connect it first so let
73:00
Speaker 1
[silence] dot link dot. [silence] Extender.links list.com. Okay. It says website cannot be reached. This site is temporarily due to maintenance or modifications. But it also asked me Do I wanna try again? Okay.
74:00
Speaker 2
you got doc follow the go to google and then [silence] and then on the address bar I need you to type there exdent that Lyncsys.com and then [silence] enter [silence] Select try again.
74:00
Speaker 1
[Silence] [Silence] [Silence] [Silence] [Silence] [Silence] [Silence] [Silence] [Silence] [Silence] [Silence] [Silence] [Silence] [Silence] [Silence] [Silence] [Silence] [Silence] [Silence] [Silence] Yes.
75:00
Speaker 2
um do you have a sir okay y e a t L o K a y um try sir a different browser do you have another browser on your phone okay and then try again the extender dot um www linksys.com
75:00
Speaker 1
It says I'm unable to load content. Try again. I was right again. OK, E-X-P-E-N-D-E-R dot L-I-N-K-S-Y-S dot C-O-M. It's saying unable to load search suggestion. Yeah.
76:00
Speaker 2
correct sir yes [silence] can you unplug sir the extender and then wait for 30 seconds and then plug it back in
76:00
Speaker 1
Of course. Okay. Starting with the blank screen flashing light.
77:00
Speaker 2
Okay, sir. Plug it back in now, sir. Okay. Okay, let's give it like two minutes, sir, then go back on your phone, then connect to Linksys extender setup Wi-Fi.
77:00
Speaker 1
Unable to load content. Try again. [silence] Okay, Wi-Fi settings. [silence] Okay. It's got a tripboard beside it. [silence] Okay.
79:00
Speaker 2
um go to your Wi-Fi settings first and then connect to the link CIS Extender setup okay and then let's try again sure the extender dot linkage is dot com on a browser
79:00
Speaker 1
Okay, I've tried three different browsers and they all say that they uh could not connect to the server.
80:00
Speaker 2
Okay. Let's do serve one last reset for your extender. Well it's plugged in, um press again sir, the reset button for, 30 seconds, another 30 seconds.
81:00
Speaker 1
Okay. Back to the flashing green light. Okay. Just one, just the one. I think I actually do have a second one because I think they came two to a package, but I don't think I ever used the second one.
82:00
Speaker 2
Okay, let's give it three minutes for sir. And then how many extender do you have sir, while we're waiting? Just just? ... Okay, just this one, okay.
82:00
Speaker 1
Let's see. Maybe if I've got a second one, we should try it instead. Okay. I actually do have a brand new one that's still in the box. Should we try to do that one instead? Um, it's R.E. 6350.
83:00
Speaker 2
Yes sir. We still have like two minutes left. So if you need to do some thing else you can take your time. What's the model number, sir? Of the new one? Also our E6350. Okay. Um maybe yeah. We can try to do that one, sir. Instead.
83:00
Speaker 1
Okay. All right, let's unplug the one that's in there and we'll try to give this one a shot. See if we can, if it'll work any better. Since it's never been used, you want me to press the reset button or just plug it in and see what it goes, what happens? Okay. All right. [silence] It's plugged in and the green light is flashing.
84:00
Speaker 2
since that's a new one okay sir let's plug it in first and then let's give okay it's plugged in okay let's give it some time sir to fully recover
84:00
Speaker 1
Okay. Okay. It just flashed changed over to a yellow flashing light. Kind of an amber and orange color. No. The other phone is my wife's phone and it I don't have it with me.
85:00
Speaker 2
Along in that one. Is it a kind of yellow for or like orange, like an amber? Okay, so let's go back. Do you have another phone for us to use? Okay, I see. So, um yeah, let's
85:00
Speaker 1
Okay. All right. I'm there. And let's see. I do click on it. All right. It has a checkmark beside it. Okay. Chrome is open. Ex-E-H-T-E-N-D-E-R dot L-I-N-K-S-YS dot com.
86:00
Speaker 2
Please proceed, sir. On your phone still, but I need you to go to the Wi-Fi settings of your phone. Uh. And then check sir, if you can see the Linksys extender setup. Okay. Okay. Yes. Select that one. Okay. and then open, sir, Chrome. and then try again, sir, the extender.Linksys setup.
86:00
Speaker 1
Okay. Website cannot be reached. This site may be temporarily down or permanently moved. Try again. Yeah. It, it says https://xtender.linksys.com. Google. Uh-oh. Of what? Of the search bar?
87:00
Speaker 2
correct yes uh... can't be which okay can you uh... can you try sir there is like a um can you add H T T P colon okay there is a dot sir um do you see sir what browser are you using google okay do you see uh... do you see sir three dots on the upper right hand corner or lower right hand of the browser uh...
87:00
Speaker 1
Um, no, I do not see three dots up there. Uh, what I'm not sure I understand what you mean to navigate. I'm trying to come back out of this. Um,
88:00
Speaker 2
of the browser sir that you're using on the page. do you see like a three dot can you can you check sir if you if you have the option to navigate navigate settings sir on chrome or Google. do you have option for settings uh try sir can we use your laptop sir maybe use your laptop via Wi-Fi okay so you you may need sir to disconnect the ethernet cord on your laptop
88:00
Speaker 1
Okay, that- I When the log back in? Yes. I just did.
90:00
Speaker 2
Did you already disconnect your laptop to the ethernet? All right. Go to the Wi-Fi settings of your laptop.
90:00
Speaker 1
Uh, I think that that is in the bottom right hand corner down here. Um, it says no internet access connections available. Okay. Um, alright. It looks like it says that there's, it's available. And alright. I'm going to connect to five zero that what you. [silence]
91:00
Speaker 2
Yes sir because we disconnect it to the ethernet. We have to connect it to the Wi-Fi. We have to turn on Wi-Fi on your laptop.
91:00
Speaker 1
It looks like. Okay. Okay it brought up the extender setting the links extender setting. It says dual band wireless.
92:00
Speaker 2
not on the regular Wi-Fi network. Do you see links is extender setup? Um, connect on that one. Yes. Okay, What do you see Can you error, say, out at option next or Okay, select search set up.
92:00
Speaker 1
it says choose your wireless network so It's offering two 0.4 or 5.0 underout under the okay um enter Yes Yeah
94:00
Speaker 2
okay and okay and then yeah you can so I think it will so it pops up, uh, your 2.4 and 5 GHz okay, um, select that one sir so you can click next okay, what number would you like to subscribe it's asking you to enter the password of your Wi-Fi, right okay. D I see you can take your time sir no worries
94:00
Speaker 1
[KEEP_UNCERTAIN] [silence] network name extender. Okay, so it's switching to extender? Is that what it's doing? Okay, uh it says your extender wireless network at the top. Um EXT is added to your network name to differentiate between extender network and your main network. It is recommended that you, that your range extender have a unique network name which having 2.4 EXT that would be unique. Um and then um below that it's got the password and it's the same one I typed in. And the security mode, security mode is WPA2. Um and then it's got a drop down.
96:00
Speaker 2
I- yes, sir. What, what ? er, I- What are, what can you see on the page? Bye the way? I- Okay.
96:00
Speaker 1
menu it looks like. I haven't clicked on it yet. But um it would be and I'm not sure how how I change it over to. Let me see if I can change it to five. Okay. Okay. Okay. Um well and uh five looks like it's the same thing. Um and it looks like there's a button at the bottom down here saying next. Uh-oh.
97:00
Speaker 2
and then the 5 gigahertz
97:00
Speaker 1
Um, I'm sorry, it's making me scroll up and down and I'm not used to that. Okay, beside the 2.4 gigahertz and the 5 point are the 5 gigahertz. It has a checkmark box and both of them have check marks in it. So do I just leave that as it is and Right. That's correct. Okay. Um, All right, it just switched the pages on me.
98:00
Speaker 2
and what do you have there on the screen? M- Yes. Hmm. Yes. For the check marks on a box, right? That's a check mark on the box. Just leave that. Yeah, just leave that one as it is, sir, because that means that it will enable the broadcast of your 2.4 and 5.
98:00
Speaker 1
Um, so it's showing a diagram now to close your, to close to your router, uh, it's showing the link says right next to the router, uh, it wants me to move it, it wants me to move it away from the router. I'm taking it to being, I need to maybe carry it and plug it in somewhere else. Oh, I can? Okay. Um, let's see. Okay. Um, it says the router Wi-Fi signal is very strong. You will get better range if you put some space between the router and the range extender. This, find.
99:00
Speaker 2
That's fine. So you can click next on that one. Yes. Click next. [silence]
99:00
Speaker 1
On a right spot between the router and the area you want to extend or use. What would you like to do? Connect anyway or [ stare ] find a better location. OK. Here your range extender. This device came with a default admin pass, change it now to make it more secure and memorable. Change the password to change or view your arrange extender settings. Create a admin password.
100:00
Speaker 2
Select connect anyway. Okay. So this one, sir, this is the admin password for your extender. silence
100:00
Speaker 1
Can I use the same one that I used before? Okay. All right. That makes it a little simpler if I can do that. I'll tell you what, having so many passwords is not an easy thing. [silence]
101:00
Speaker 2
This is not the Wi-Fi password for you extender, when you connect to the Wi-Fi of the extender, so that's different. This one it's for the account only of the extender for the admin. So any password you prefer, just write it down. Yes, you can sir. Okay sir. [silence]
101:00
Speaker 1
Okay. Just ask me for the e-mail address. For the registration. Yeah. Well, I've already clicked on it. It says you're almost done. Okay. Yes. Okay. Okay. Okay.
104:00
Speaker 2
Do you have an option to skip it? Yeah, just skip. Okay. So for almost answer, it will show you the Wi-Fi name and then the password, right? Okay, just select just take a picture of that one. So at least you have reference for your expense is that work. Take a picture. [silence] then what do you have sir? okay
104:00
Speaker 1
Next is not lighted up so it doesn't want me to uh Okay. Now something's changing. Let's see.
106:00
Speaker 2
but on the page, sir, OK. OK.
108:00
Speaker 1
Is that because, yeah. Okay. I do see the two extenders. So I see those, yeah. Okay. A password.
109:00
Speaker 2
yes, because I think yeah, I think you have already successfully set up sir your extender. So, um go to your Wi-Fi settings. Check if you can see the Wi-Fi name for your extender that ends with 2.4 gigahertz ext and 5 gigahertz ext. Okay, okay, select select ext and then let's see if we can connect and then has internet.
109:00
Speaker 1
and want me to go back to Google and try to connect to something again? Okay, that did work. And now we can go do the, that was 2.4. We can do the 2.5. I guess should be the next step. [silence]
110:00
Speaker 2
Yes, yes. Can also try the five gig happy? So we can make sure
110:00
Speaker 1
Okay. Looks like we're good. So what is the password? Yeah, I think we are. Thank you so very much. [silence]
111:00
Speaker 2
Speaker 1: Speaker 2: Okay, that's good. So you just need to do on that extender series, since you have already set that one up. just unplug it. Plug it to your preferred location, then give it like um, three to five minutes. Once it's back to solid green, then you're good to connect on the extender, since we have verified that you have internet with the extender. So you can just choose either to the extender network or to your main Wi-Fi network where you have the 2.4, 5 and 6. So you're good with that one now, sir.
111:00
Speaker 1
Oh, you don't know, you don't know how much happier you're making this family. All right, well you have a, God bless you. Yeah, my wife says, God bless you. Have a blessed day and thank you so very much again. Thank you so very much, you've been so kind. You as well. Thank you. you too. All right. It's Coppersky-23. You have to do a capital. So go to the left, to the up arrow.
112:00
Speaker 2
You're welcome, sir. Mhm. I'm glad that I was able to assist. God bless you both. sir. You're welcome, sir. If anything else, sir, just give us a call right away so we can assist you, okay? You're welcome, sir. Have a great day now. God bless. Take care. Bye bye.
112:00