Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksy.com. Please have your device's serial number ready. For assistance, press 1 now. For out-of-warranty products, please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out-of-warranty product, paid support option may be available depending on the issue. [silence] Hello, thank you for calling Luxistatical support. This is Sharp. How can I assist you with this? [silence] Yes sir, how ca-[silence]-
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Speaker 1
Okay. So, um, we've had this system set up here for probably about five or six years, maybe even longer. Uh, but I've, I've got six nodes. I've got one parent node and, and then five child nodes. Uh, and probably, probably every about every year, maybe every two years, everything goes offline, and I see uh, red lights on several of the nodes and it's not working properly. So, I've had to do this in the past. I have to call tech support. You guys have walked me through it. I have to go into the IP address. Uh, we have to re-add the nodes, um, back onto the whole system. And, um, I've attempted to, I've attempted to do that right now myself, but I'm still getting, I'm still getting blinking red lights on several of these nodes, so, uh, you know, I can't, apparently, I'm not doing something correctly, but I've, I've gone into the IP. I'm in the back end on [silence] on the system, I see the option to add nodes, and it's again, I'm still getting, uh, I'm still getting, uh, red lights when I, when I add these nodes, wirelessly, when I'm near the parent node, when I bring the child node back to where their, their location is, um, it goes red again, when, you know, when it was blue when I had it next to the parent node, but when I take it away from the parent, you know, put it back where it, where it belongs, then it's, it goes, blinking red light, again. Um, yes, on one of them I, I did. Yes, I did. Yep, there's a reset button, and I, yep.
01:00
Speaker 1
Which way real. real? Okay. Okay. You know, maybe 30 ft, 20, 30 ft, it depends. But the the system has been working fine. Again, this system's been set up for a number of years. But every every year, every maybe every other year uh for some reason it all goes it goes haywire, it goes offline. So, it's not it's not it's not yeah, it's not it's not a a distance issue. Okay. You which one? You want the parent node? Okay. Okay. Uh, we've got I've got five child nodes, so.
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