Speaker 2
Welcome to linksys support. To ensure quality service, you'll call may be monitored. Certain products will be supported, while end of support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. [silence] While waiting, you may also visit support.linksys.com for more information about your product.
00:00
Speaker 1
Uh, yes, I was wondering, um, with the, with your routers, can they be, um, if you set it up with a username and password, can you, if you delete it, can you start over and create, do everything, uh, with new names and whatnot? Well, I'm looking into it right now. I've got a chance to get, um, there was, there are older ones that you have, the 400, uh, Atlas. But I want to also find out, can you, um, can you link Atlas and the, uh,
16:00
Speaker 2
Thank you for calling linksys this is Carla, how may I help you? Yes sir you can set it up using a different account or different username. But what is the model number of your router sir?
16:00
Speaker 1
Uh develop together, right? Uh and make them set, make them nodes of the Atlas. Well, I just have questions right now about doing these things on right now. I just need to find out if um, no, I don't have it here. I'm just I just took an opportunity to call you and uh, cause and can I and could I be able to use make, set three of them up different? So I each set three of them up that would have a different username and password and account even possible.
17:00
Speaker 2
Yes sir. It may not the exact model number of your lynx devices uh okay. So you don't have that device right now um no sir. Because um how do you want to set up the devices? That you want it like on each.
17:00
Speaker 1
Uh, yeah, well, network, yes. Yeah. I want, they would all have, they'll all have one provider, but I wanted one up, uh, with different names. In other words, uh, yeah, I want three different ones. And then I'd have nodes off of each one of those. So, for example, could I set one up, disconnect it, set another one up, disconnect it, set another one up and disconnect it, and they would all have, they'd all be different as far as the name is use your names and passwords and all that.
18:00
Speaker 2
you can set up if you have um like but you only have one internet service provider
18:00
Speaker 1
Yeah. Yes. Well, they'd be all running at the same time, but I mean, I would only be using one at a time, before that logging into it. So I, it won't be a mesh network? Okay.
19:00
Speaker 2
Provider, right? So are you going to use all of them at a time or just one at a time? But if that will be your case where like, each node has a different SSID, then that will not work as a mesh network. Yes. They will always be connected to the the the router or the modem. Because if it is a mesh network, so only one not work only one One device, that's the parent node, will be the one managing its connection, and the rest of the nodes will act as a bridge or just like an extender. [silence] Sir, just to properly provide you with proper troubleshooting or proper information, may I need to know the model number of your Linksys devices? [silence] I might, probably, if without knowing the exact model of your devices, I might be giving you a some false information. [silence] Yes, so we need to know, sir, because we have different developers.
19:00
Speaker 1
to in other words I've set one up and then uh when I set when I set one up and program it it it's can you use in other words you have to set up and give it a name I guess when you set it up right and then you have what does that mean in other words if you if you bought if you bought you bought it 10 years ago and wouldn't it still be covered today with the same app I mean if you if you when you sell when you sell something when you sell something that's set up for an app you don't disconnect it from that it still don't disconnect the features of it do you
22:00
Speaker 2
And we need also to know, sir, because there are Velop products right now that are no longer supported with the app to set up the device. That is, they're, they're, it depends, that's why we need to know the exact model number.
22:00
Speaker 1
[KEEP_UNCERTAIN] Okay, I'm... I don't have that now. [silence] I'm just asking... Okay, I'm just asking questions, theoretically. So, not the answer, not to answer my questions if you don't. And then my questions, for example, if I, if you log in, and if you're a, you set one router up and you give it a name. Then, and then you go and set up the frequencies. What, those each individual names, would you be able to, the original, would you be able to see the name?
23:00
Speaker 2
shots sir so that again we could properly provide you with the correct information okay can you give us a call if you already have the devices so that we could really provide you proper information on your device okay that's why we yes sir that's why we need to know the exact because again there are other
23:00
Speaker 1
of the router, as well as the individual ones for each frequency. you would. right. okay, I mean, so, because they would have the three frequencies, or two, yeah, three tri-band. So they'd either be the 2.4 and five or the 2.4, five and six, right? And, and it, and you, you supposedly can be able to set a name for, you can set it so you could lock into each frequency with a name, create a name.
24:00
Speaker 2
Yes, uh, yes sir, yes sir. If your device, supports, the, two, um, the five gigahertz, because most devices supports 2.4, but when comes into the five gigahertz orb the six orb the five, uh, gigahertz two, they are only, um, only newer product supports that kind of frequency orb that kind of, umbro connection. Mhm, yes. Yes, sir. You can rename it, you like orb then you can put also a, a password. [silence]
24:00
Speaker 1
And when you do that, would you would you also be able to have the name that you originally set it up, because you have to set it up originally with all of them as a group, right? The frequencies all as one group. So, could you have four, basically, could you have four names, one for the 2.4, 5, and 6 and then the name that you originally set it up as. So, that would be four names. Would that would it? Okay, if, for example.
25:00
Speaker 2
on each um band okay agan uh... uh... Yes you can rename uh... you can name it all in the one name as well it's up to you which one would you prefer it has a different name each um no sir only only too only two or three because depends on the device can be just too if it's just a dual band three if it is a try Ben
25:00
Speaker 1
[KEEP_UNCERTAIN] If it's a tri-band, when you when you set it up, originally, you you you have to set it up with give it a name, and that when that name would reflect all three bands as a group, right? I mean, you can't no, if you just saying, if you start off from scratch, you have just one router, and you set that when you set that up, you have to set that up, and you have to give it a name, and when you give it a name, that name has to the only choice you have is to reflect all three frequencies as um, under one name when you first set it up, right? Well, I mean, no, I'm saying if you I'm saying if I cleared cleared it, so it's like.
26:00
Speaker 2
[silence] if they have the same name, sir, but if they have different names, yes, it did not change yet, if he's still using the default name, then we still be using one name
26:00
Speaker 1
set it back to default or to so everything is cleared out, so it's like new. So, and, so there's, and so there, there's nothing registered with it. You can reset it so that all the names are erased, right? And there would be in, that name would no longer exist. Okay. And so if I set, so if I go to set that up, and log in or whatever they do, when you set that up, the first, you have to give it a name, I guess. And when you give it that name, that, that name has to will reflect all the frequencies as in the mesh system, so they would be all linked together, right?
27:00
Speaker 2
Yes, if you set it up already the name, you change it to a name that you like and then you reset the router, it will, it will, it will go back to its default settings.
27:00
Speaker 1
That's the only way you'd be able to create the accounts. Is that right? Okay. So that means you have one name and that would be the math for all three. Frequencies. Right. Right. Basically, you'd have. I was thinking if I could, I could get the, have the Atlas, have three parent addresses at
28:00
Speaker 2
Yes, sir. So that dual uh... To use the mesh, sir. Yes. But again, if we, even though it's using different names on 2.4 or five or six, they have different name. Actually you can, um set the uh, you can still use the mesh network as long as the other nodes are set up as a child, not as a parent as well. [silence]
28:00
Speaker 1
atlases and then I would have three or four atlas nodes on one and then I'd have four velopes on another atlas and then I'd have and I'd have three names for them or three I don't know if it's accounts or whatever but they would they'd be created so they'd be separate. they would have so if I had I had three so I could I could disconnect two of them and any any two of them and they would be a network a router network router. Is that clear? Is that clear? [silence] i mean i don't know if i'm explaining myself clearly, but basically i want to have um three uh s routers and i want to have nodes and and i have choose with the children off of those. and and and if I log whichever I log into would be the one that I would be using. and the others wouldn't be since they're different names or different uh routers that they wouldn't be recognized by the the other two wouldn't recognize the one that I'm using. They'd be all separate. And they're all coming from one provider. Would that work? Right. Three parent nodes. Right. Uh
29:00
Speaker 2
You only have one provider and then you want to have one parent node, but you cannot three parent nodes for but only one provider, right? So what you're going to do, sir, is you're going to uh what you call it uh set up the node like uh connect it um like all these three nodes will be wired to each other so that they can act as a parent node. Um,
31:00
Speaker 1
Wired to the to the modem it going So and it would be um it'll be like a start the modem would go to the first router and then that router would go to a switch and then and from that switch the wires would go to the other parents and those two parents off the side those those parents would have children children off them some velop and some [silence] Atlas. [silence] You can do that. And They wouldn't they wouldn't communicate with each other right?
32:00
Speaker 2
Yes. Yes, you can do that one, sure. Like you can set up two parents, but they will have a different network. They cannot probably communicate to they cannot communicate.
32:00
Speaker 1
They would be separate, okay, and so, uh, and so, uh, if I was on one, I, if, if one received a signal, if one of the ones that was not connected to the computer, received a signal, that wouldn't, doesn't matter, it wouldn't go anywhere, couldn't connect it to anything. Right? Okay. Uh, and did, and, and, and, I don't, can't remember, but you just hold it down. Is it a reset switch for what, 10 seconds or something like that? That, that clears the router of all of its memory, and so the, the old, uh, username and passwords and whatever was created would be deleted. All right. Okay, and by the way, if I, if I connected a, a, a child up, um, to the, to the modem, that would, that does nothing, right? It, that it wouldn't, the node, the, the child is set up so it won't, it can't perform anything because it's not, it needs the parent node in order to be able to connect to the Internet, right? [silence]
33:00
Speaker 2
Yes. If you reset the router, if you reset the router or the node, it will it will it will reset back to its default settings. So, it will erase whatever set up you made on that router or that node. Yes. Because if you set up the device as a child node, there are some features on the router that will be disabled. That's why it cannot what do you call this one? It will be have a problem with the internet, if the device set. So, you have to, if that.
34:00
Speaker 1
Right, right. But I mean, but I was, if I, if I just tested it and connected it to the, one, uh, let's say, I, I, I created a parent and several children. Then I, then I disconnect everything and just connect the child to the modem. That, that doesn't do anything. That won't, that won't tell me anything. I mean, it won't work, right? Okay, okay. And, uh, and just to clarify, so if I create, um, let's say just a normal, um, network. So like I have a router and, say, I have two children. Children.
35:00
Speaker 2
If a node is set up as a child and you want to make it as a parent, then you have to reset that node. [silence] Yes. [silence]
35:00
Speaker 1
The when I do it the first time, I'll create I have to create a name that would be be like the mesh. And that will be a name. And then, if I went into the app, and changed the names of the of each one of the nodes, uh, each one of the children, gave them a name for um, 2.4 and 5, then, um, would I would I be able to see the name I created, originally created for the mesh? As well as the 2.4 and 5 that I named?
36:00
Speaker 2
every time set up, you need to detect it as long as your device supports either 2.45 or 6 gigabits.
36:00
Speaker 1
[KEEP_UNCERTAIN] Okay, okay. And then, um, um, let me see, 2.4 and 5 and 6. And if I, uh, and by the way, if I, and if I did set it up with, like, 2., say if I set it up five, uh, or let's say 2.4 for a frequent, a name for a frequency, that still can, that still will link to the five and six, won't it? I just I got I got confused on so Is that correct? I I thought I thought they would be only locked into that frequency, but somebody was telling me that they would actually still you can log into the say the 2.4, but it still would link to the other frequencies under I don't know if it would Ever is that is that still operate of the mesh, I guess is what I was they didn't say it that way, but I thought that's what they were saying. Even though it's even though you're logging into a specific frequency, it still would law, it still would recognize the other frequencies. That right. You know? Okay, so it would it still would even though I locked into the 2.4. Uh it and it and the device hooks up to that.
37:00
Speaker 2
Yes, so if you set up the 2.4 GHz to be separated from the name from the 5GHz, it can still be detected as long as your wireless client or wireless device supports dual band or tri band.
38:00
Speaker 1
If it, if it gets a better connection with a five, it still would go to the five and make use of that go through that to get the five and get a faster speed. Okay, because that's, they've, there's something about that I was wondering about. Okay, so I'll be able to do that and uh, see. connection through there. Yeah, because, and, okay and then um, that would be the frequency. So the, then with, okay, I guess I got that. And with, then with the app, you can, you can tell which frequency you're on. If you're, when you look at each node, they, I think they tell you which, which frequency they're operating at, don't they? Okay. I mean, the app will tell you what frequency the node When you pull it up on the app, which node is operating at what frequency? [silence] I think that's it for now. And you you you close at 6:00 in an hour, though? Well, you are. Well, that's 7:00. I guess Pacific time. Okay. Thank you very much for your attention. Bye-bye.
39:00