V2 Rubric Detail — a3e18c04-68f7-11f1-9…

[silence] welcome to Linksys support to ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance. Press 1 now. For out of warranty products. Please have your device serial number. Thank you for calling Linksys. This is Garla. How may I help you? Mhm. All right

Okay, yes, we can, let's, um, check that, but before we proceed, let me just create a record. Have we called lindsay before or this is the first time? Okay, can you have your phone number or email, uh, your phone number? Let me just try to pull up your record using your email address or phone number. So let's start with phone number first. Mhm. Okay. All right. Um, I was able to pull up a record here. Is it under Nezzerin? And the email address is Nega Zairn@outlook.com. Okay, and the Linxis router that you're using is an MBE 7000. What is the serial number of the main node? Is it a 59A410M1059203372? The first one, Sir, just this, the main node, the parent node. How many nodes do you have, sir? The one that's connected, the ones connected to the ATM.

[silence] Yes, sir. I'm Sarah. Sorry. What's the color of the light right now? okay. and the device that you use for the Internet. So is it phone? Is it computer? Yes sir. It should be on the Internet. Yes. That's the Internet port. Up to 2.5.

No sir, because I think the other node will just depend on the settings on your, on the main node, the parent node, the one that's connected to AT&T. No sir, but, we recommended that it should be different name from, you're using also a wireless router from AT&T, right? A wireless gateway. Is that a wireless gateway, sir? They have a, is it also a wireless capable?

Okay. Mhmm. Mhmm. Um, if your modem is a gateway that also has a wireless capability, we, and then you have linksys, we recommended, sir, that, um, you change it to a, a different name, not same with the AT&T name, so that you could really identify that you are connected to the, the linksys, not with the AT&T modem. Mhmm. Mhmm. Mhmm. Um, it depends which one would you like to, Professor. So, you can connect either, um, um, network, which one is, like, you, more comfortable to use the, the internet? Is it using the AT&T, um, wireless connectivity or you can use the,

okay. Do you have a computer? Okay. That computer is that the wireless computer or wired computer? Okay, and you can use the app or if you can use the app so we do have a Linksys user like the we have the web-based user interface of the router where you can change you can manage the settings of your router. Okay. Okay, um do you have a computer? We'll try to um that computer um is that the wireless computer or wired computer? Okay. Um if you go to type on your web-based web browser router. Just link uh one nine two one six eight. Right. Mhm. Okay. Yeah. And once you type that IP address and obviously under your web-based web browser uh which is either on your PC or on your laptop, just type in your username and your password and then you're on the router settings.

Oh yeah, it's okay. Yes. This laptop, is it connected to the?

Well, a, Linksys router, or is it connected to the A&T, yes, A&T? Okay, let's try to the check right now. Does it shows connected? Okay. Let's check what is the IP address of this router, sir. Okay, um, Oh, by the way, what's the operating system of this computer? Is it Mac or is it Windows? Okay. Is it Windows 10 or 11? Okay. Open your computer right now, um, click on the uh, search at the bottom of your of the taskbar. Can you see the search? Okay. Type it as "network " and press enter.

Yes, yes, look for IP V4. Yes, look for, check if you can see the IPv4 IP address. Again, 10.31.1 66. How about IPv4 default gate?

Write below the IP address IPv4 default gateway alright just right below the IP address the one that you provided there is subnet Mass right Hmm.

Okay. What is the default gateway? Okay good kindly close this page. I think this one sir is your link this. You are connected to your links. Okay, but we can identify. So hmm, yes, I'm okay. So kindly close this page and then kindly open Google Chrome. All right, so. And then once you open Google Chrome on the upper right hand side corner you will see three vertically placed dots.

Can you consider the three dots? Three. Can you click on it and then click on new? Incognito. Window. Incognito. Window. Yes. And then once it's open, the incognito window, on the address bar, please type the default gateway which is 1.0.3.1.1. Yes, there is a dot between 1.0.31.1.1. Okay. Hmm? Yes, please enter.

you're watching a big screen yeah that's okay Kenny click on and click on advance click on advance. Okay. Click on proceed or continue. Okay. It's asking for router access router password. Okay. Please um... Okay. yes please type it yeah yes you can type the password sir thank you.

[silence]

Just try to take a picture of it. Just take a picture of it. Okay, so that you have all the information of the at the bottom of the device. Okay. Okay.

I'll give it to you, so just for record purposes, so that you know what's the settings of your router, I'll give it to you later, okay? So that you can write it down. The different is because this is also the good thing with the new routers of Netgear, it has its auto sensing or smart connectivity, like once it detected a conflict of IP address from the gateway, the router will automatically change because for Netgear router, our default IP address of the router is 192.168.1.1. In any

your, your wireless router will be connected to a gateway or a modem that has the same IP address, the wireless router will automatically change. So that there will be no conflict. So that's why the IP address is, so OK. Mhm, use default password. Mhm. Yes, use the default password, if in any case it did not work of the default password, then we can reset it using the recovery key.

okay okay seems that it did not except the password do you have the option to reset or like a reset button yes you can do and yes yes you can do a reset yes reset and then it will ask for the recovery key hmm so I'll use the existing one

Okay. Yes. By the way, there's a requirement for the password. Minimum at least 10 characters. And then a combination of numbers, letters, and special characters. At least one number and then one uppercase for the letter. And then there's no repetition of the characters. Okay.

Okay. I'll go you know on inside the page of the router. Um kindly scroll down sir. Can you scroll down and then at the very bottom of the page? Okay. There is an option there um PA. Like um the end user license agreement. Yeah. Click on CA. Alright. After you click on CA gently click first on troubleshooting.

that's on the left side of the page. Mhm. Uh huh. yes. Then when you click on um troubleshooting right below troubleshooting you have status and then on status you have devices and then report. Kindly click on report sir. [silence] uh just below status sir. You have troubleshooting on the top right below it you have status and then right below status you have devices then report. Just click on report. [silence] alright. And then right below report you have

Okay. Thank you. And then kindly scroll down a bit. Look for Internet connection IP v4. And then what is your uh, Internet address? Mhm. Mhm.

OK, how about the IP? How about the default gateway? Yes. Uh-huh. Uh-huh. Uh-huh. 1.254, right? OK, good. And then click OK in the lower right. OK. And then, after you click OK, on the left side of the page, you can see there wireless settings, right? Your Wi-Fi settings, OK?

I'm sorry. What's the Wi-Fi name? It's Zaran. Okay. Uh, so this name, sir, here, is the same name of your um gateway from AT&T. Okay. Yes, you can change it sir, including the other no other band. They're all the same name, right? Zaran. Okay, uh, hold on before we change it, sir. Under 2.4, the name is Zaran, right? How about on the five?

Zero up is including on six, right? okay, yes, you can change it [noise] okay, to a name that you like. So you can identify that this is the name of the Wi-Fi from linksys. Okay? [silence] um, you can do that, sir, if you have other devices um, will be, uh, connecting, um, to a 2.4. But here's the thing, sir, before we change it, um, by the way, once we change the name, um, all your wireless devices that is currently connected to the network will be disconnected. So you need to reconnect the Okay. But here's the thing, sir, once we change this name to a different name, all those devices will be disconnected. So, you are going then to reconnect it to the new name. So, it's kind of tricky. Okay? Because you need to reconnect all those devices.

Devices like your security camera, your washing machine, your TV, all of them, sir. So you need to like reconnect it to the network. Yeah. Some of them, say, if they have exactly the same name, like the same name, the same password, they will connect to AT&T. There's also another option, say, if you want to change it so that you can identify which network to connect to, okay?

sir, that is your option as well if you want to rename it, let me just verify. before we change the name, what do you mean? like it freeze like the like is that on the TV? is it on your computer?

okay, so, sir, before you change the name, can you take a screenshot on the, um, Wi-Fi settings? mhm, okay, um, just do a screenshot then save it, just in any case, we'll be needing to revert it back to its old network name, then it's easy for us to, um, change it, and yes, you can use it on your phone or on your computer. You can press the print screen or you can use the snipping tool on your computer. You can do the snipping, search for the snipping tool.

Okay, after you do the screenshot, you can now change the name.

Try to use 0.4. Sir. Yeah. So you're gonna just leave the password on all three bands? That's okay. Yes, Yes, click. Okay, apply, click apply.

Okay. Yes, click and continue. Um-hum. Then your laptop then.

Okay, uh, do you still have the links space right now? Uh, what's on your screen right now, sir? Yes. Try, um, try to check on your, um, try to check on your computer on the Wi-Fi icon. In the lower right hand side corner. Okay, does it shows connected now to the same, to the name that you have created or it's connected directly to AT&T? [silence]

So try to connect to the 2.4 first. Yes, we can um um on the after connecting to the 2.4 just click on retry on the page the user interface of the router. Is it yes I did you change the name already the name for the 5 yes you can just click on apply then once it's uh click on apply just click on save or okay.

this page is the router page so you can manage the settings it's so yes click on continue click on yes yes alright so um on your devices right now sir you may try to um when you go to the wi-fi again

Okay, when you go to your Wi-Fi, you can see there the name that you have from AT&T? Like XEN that you mentioned. That's exactly the same of the old name of your Lynx's, right? Mhm. So right now you can check or identify now the 2.4, 5, and 6, right? Okay. Try to check sir on your other devices which if it shows now they can detect the network name. Because the 2.4 sir, by the way, it's the like um it's kinda like um it's a further um reach of signal, but it's kinda um lower um like speed. But with 5 GHz it's kinda

much faster speed, but it's kind of the distance. It's much um, nearer, but with six. Mhm. Mhm. Mhm. Yes, sir. Yes. Okay. But you may check, sir, the other node, the second node that you have. Check if the light turns um, what do you call this? White. White. To check if it takes the uh, settings from the router. Mhm. Mhm. Uh-huh. Yes. Yes, sir. Okay. Just take your time, sir. Just take it easy. Okay. I'll just wait here. Mhm. White. Okay. That's good. It's the adapt that settings. So, try to check your other. [silence]

Other Yes, or check your other devices now, the Wi-Fi devices that you have. If it's connected to the network, or you need to reconnect it, first. Um, You may try to check on the router, so what we've done, we already separated the name to isolate the problem here. Like, we completely separated the name from the AT&T. Since you've mentioned that um, it has exactly the same name, right? Earlier. Yeah. So we tried to separate it. Mhm. Okay. Good. So it adopt the settings that we've changed it to the um main node. Okay?

Uh, uh, yes. You may check your other wireless device, sir? Check if it's it needs to be reconnected to the network. Okay? If Excellent, no problem. And you've already got your um Wi-Fi new Wi-Fi settings and the one that I mentioned to you sir about the IP address of your um Linksys just in any case in the future, you want to access the page that we have changed the setting. Um Okay, the IP address of Okay, the IP address of your computer will change um time to time. But the IP address of your router, uh, this is the default gateway, this won't change. So, this will be your um router IP address. Okay. If you want

No, so that's the computer address. Okay. Yes. Um, it's the default gateway. Yeah, that's the router IP address, which is the 10.31.1.1. The router IP address, uh, a router IP address. Yes, that's the Linksys, um, that's the Linksys router IP address. Yes. Yes, that's Linksys router IP address. Okay? Um, just in the future, um, go ahead.

uh, uh, uh, uh, uh, that's, uh, uh, oh, that's from the AT&T server. That's also the IP addresses of your AT&T. Uh, uh, remember the one, uh, uh, uh, go ahead. Yes. Yes, that's, that's, yes, sir. If it is, uh, with the settings that you have right now, if it is, um, on a 192.168 range, that is the device is connected to the AT&T. But if the, um, settings is like 10.31.1. that something, then that device is connected to the Linksys router. This is the one that I've explained it to you earlier, sir. Like, um, the Linksys device, um, it has a default address of 192.168. Once it detects that there's a conflict on the modem, the Linksys router, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh,

Um, okay. It's okay. Go ahead. Yes, sir. We've changed different name now with the AT&T. So we have to observe, okay? So to check if there's already like a buffer on, on, um, connection, okay? So if it scans, okay. Um, that means that the router already has a backup. a back. A, um, a backup, um. Tunnel, okay, yes sir. Since you have two internet connections, it scans if it has this senses, um, and it's not gonna confirm that there's already two, countries, okay? Okay, since the number is gonna have another six point, uh, IP, or okay. Okay. Okay, if it's gonna enable, we can have only one sub-Net for our purpose. We're interested to run the connection, which it can detect for LAN, it can make detect four to 800,000

like, a channel on the matter a could be a reset but just observe it sure, on which one will, um like, if you still have that, uh, problem okay? And you can um always give us a call then if you encounter that problem. Um okay? Go ahead. Yeah, you can use which one has, uh like a higher signal. two point four or five that which one is um newer TV. Okay?

And you may uh-k can try to add that via um as the one of like extender or we called it as a child mode. Yes sir. Yes sir you can also be added and you can put it on where it has like a location that has kinda slow signal. You can. You can um actually uh make sure that um you haven't uh set up this MX 5500 right?

Yes, but you haven't set it up to communicate with the 7000, right? Okay. Okay, we'll check it first, sir. On that MX5500, it's still under warranty. If it's still under warranty, sir, I can walk you through to add it onto the network. But any case, if the if this MX5500 is already out of warranty, then we cannot provide you with free technical assistance on it because once it's out of warranty, complimentary phone support is no longer available. It's either you would avail our paid connect, or I can give you a link on how to add this MX5500 onto the network.

or I can give you like um I can show it to you how to like add this 5500 to the network. It's first okay. You make sure that the 5500 led light should be in purple or pink. Okay. Uh huh. Oh yes. Uh uh yes sir. Yes sir. Um yes HTTP. You can just do directly the numbers sir. Um same thing that we did earlier. It's okay, sir. It's okay. and to add the nodes or to add another device or to add another child node, the device should be like 10 ft away from the parent node. So it should be near on the main, yes. 10 or less than 10 or less than 10. It should be on the main one, sir. The one that's connected to AT&T. That's the main node. We call it this parent node. Yes, sir. If this is the first if you're going to add the 3500, 37,000.

Um, that is also another option, sir. Okay. Um, yes, sir. They are on like they can go to 2.45 and 6. Mm-hmm. Mm-hmm. Mm-hmm. That is your option. It's your option. If you want to like buy a new, um, uh, same model 7, uh, the MPE 7000, that's another option that you want. So so do have we have like the same all, um,

Settings. You need to set it up. Sure. You need to add a new node to the network. OK? I can send you, sir, a video link. We call this is our home networking setup guide where it can this is like a link to our YouTube videos that will give you some instructions on your own on how to like change some settings on the router. Also, that includes the like adding a new device to the network. [silence]

As long as the one that's on the downstairs is on the white collar, uh, light, that means it's communicating to the main node, the one that's connected to, because once the device is already set up, whatever changes that you're going to do on the main node, the parent node, the other node will just adapt to the settings. You will know if that node is not working because it's either it will have a blinking red light or it will have a, uh, red, solid red light. So that means that node is not communicating to the network.

Okay, sir. [silence] Okay. So, I'll send it to you, uh, the email address where I can send you, sir, uh, the home networking setup guide is nevh.zenternoutlook.com, right? Uh-huh. [silence] Which network to connect to, sir? Uh... Um... It depends on the, what do we call this one, sir, the support of the printer. You have to check if the printer supports 5 GHz or 2.4.

so, you can just select, you can just select, sir, which one has a higher signal to the printer. Okay? that's okay. you're welcome. actually, right now, let me try to send it to you, if you can send it. Okay? welcome. oh, not yet. I haven't. not yet. uh, hold on. let me yes, try. Hold on. okay.

Okay, I already sent it, Mr. You may try to check. Did you receive it? Okay, yes sir, okay. So you can just use our video link to our YouTube official channel that you can also check videos there about on how to troubleshoot Linus devices, okay? You're welcome. You're welcome. So if you still have questions in the future, feel free to give us a call, sir, okay? Thank you.

You may also check our website at support.lens.com. So thank you for calling links. This is. Marula have a great day to you. You're welcome. You too. Goodbye.