Speaker 1
Welcome to Linksys support. To assure quality of service, your call may be monitored. Please remain in the line for a few minutes. one that's connected to the ethernet, there's another cable that goes into a PC and that's that's working fine, but then we use the phone, there's no signal there.
00:00
Speaker 2
Welcome to Linksys support. To assure quality service, your call may be monitored. Please remain on the line for assistance. Hi, thank you for calling Linksys. My name is Joshua. May I assist you today?
00:00
Speaker 1
It's very odd, and I've tried, I've tried actually switching them and I still can't get them to work. So, there's something peculiar. I've got the lynx sys app. I don't know. Can you look at that uh remotely? Uh, right. The one upstairs. Sorry, I'm just gonna take the phone off of me. Hello? Can you hear me? Yeah. Yes, there, yeah.
01:00
Speaker 2
I see. Uh, no, sir. I really do apologize, but we don't have a tool here to access your system remotely. However, regarding for sorry, regarding for the specific note, we might need to further isolate that one in order for us to know, uh, what is the root root cause of the issue. So, uh, just to confirm, may I have the serial number of that node? Mhm. Yes, sir. I can. Mhm.
01:00
Speaker 1
So on the app, it's showing router 1router and it's not giving a sort of signal there. The one down one down stairs is fine. Um, and the other two doesn't seem to be giving much much signal. So on that router, I mean it it it it's a clear blue light, which should be fine, but then with the phone, there's no there's no Wi-Fi. Let me give you the sir number. Sorry, for you asking. Um, sir number. Cracky, uh, setup. Okay, okay. zero. Of course, I can hardly read it. Uh, 20, J1, OC, gosh, wish they made these thicker. Uh, 638, 3236. All right, thanks so much for that one, sir. So let me verify on the third number to make sure that they got you. Yeah. So you're zero, date for recovery, yeah. One, zero. Yes. Yes. Okay. 628-832-3636. Yes. Yes. Yep. Yep. I also have that model number. Okay. So. Yes. WH-03V1.
02:00
Speaker 2
All right thank you so much for that one sir. So let me verify again the serial number to make sure that I got it correctly okay? So so it's 20 J4 jar 10 C4 charlie 638 326. all right. All right, got that one. So I also have the model number of this node. All right thank you so much for that one. So going back to the the the the the issue sir. When you say the node is transcribe this audio from the right channel. Output only the spoken words, no labels or timestamps, if there is silence or no speech, output only: [silence]
03:00
Speaker 1
casting to get Wi-Fi. Are you looking at one at the network administration page like Ron Willeman? Well, I'm just trying to get, pick up a signal from the phone. Uh, when you go onto it, um, it keeps happening actually, if you go onto the Wi-Fi, and then it, if it comes up a tym, it asks you for a password, and then says the password's wrong when it's right. because I've tried even moving the phone next to another phone and getting the password that way. So it's the correct password. Um, it's as if this one has gone, sort of gone peculiar for some reason. I just say the, yeah. Yeah, I mean, the, it's working in the sense of the ethernet cable is in. Uh, and, uh, it
04:00
Speaker 2
Not broadcasting. It's Wi-Fi. Are you looking that one at the network administration page like on the Lindsay's app? Uh huh. Uh, I see. I see. And... Mm-hmm. I'm sorry. Mm-hmm.
04:00
Speaker 1
via this tower, it's also there's another ether into which goes in the PC so that the PC has got a signal from from the Ethernet in that sense. It's connected. The light's on, I don't know why it's not sort of transmitting. Alright, just to confirm, how is this node collected from the other node? Well, in the system there is the it comes in by gig clear and it comes in um uh uh the main one downstairs is connected through an ethernet cable to um to gig clear and that's working fine. Uh uh then there's a set there's off that which one, um there's another Ethernet cable which goes internally wired uh through the house upstairs.
05:00
Speaker 2
Uh-huh um alright just to confirm again how is this node connected from the other nodes like is it wired directly to the main node? Um
05:00
Speaker 1
into an upstairs room and that is the one that's got an ethernet cable and connected through to this tower which is faulty. The ethernet seems to be fine because I say upstairs here, the PC is getting the signal. So it's coming through that way but it's not providing any transmission. The reason why and what that's informed like can't wait to fail. it's possible. It is to see if this note is configured as a new node, like it, it is not part of the messaging system. So, can you confirm or can you verify if this node is properly to the parents or other child nodes. Um, well, well, like I say, it has been working fine. Um, it again when I noticed it wasn't working, I tried switching.
06:00
Speaker 2
I see. The reason why I was asking sir, like how is this child node connected from the other nodes is because it could be possible that this node is configured as a new node, like it's not part of the mesh system. So can you confirm or can you verify if this node is wired directly to the parent or other child nodes?
06:00
Speaker 1
just to explain, too. So we've got four nodes in all. The main one, which is connected directly through the Wi-Fi, um, is is then connected, um, via the Ethernet cable to another one upstairs, which one is 40. And then there are two other, towers. And one of which is working fine, getting a signal. Another one is not getting a signal. So, there's, I mean, because I think this one upstairs is is is faulty, it's affected the other one upstairs 'cause it can't can't get the signal. I'm a bit confused. This one is connected. the one that's 40 is connected by an Ethernet cable to, effectively, the main node downstairs. [silence]
07:00
Speaker 1
right so uh yeah uh yes uh uh it was a minute ago that yeah yes that's great so on the app like you mentioned that you have four notes. yes so on the dashboard it is also showing there that you have four notes that's correct like it's showing are showing online? yeah um they are uh one is showing a very weak signal and one is in brackets with three dots uh the one that is showing the very weak signal yeah is that the one that isn't on the top row? um the one with three dots it's not working yeah that's showing uh on the online uh the bar attachments yes see the reason is I heard it's more directed to the programmatic mail but it's trying to assess the web user interfaces with uh at one it says I am unable to log in to the links the app. um so please you know format the text according below.
08:00
Speaker 2
All right, so that's great to know. So again, as since you mentioned that you have a computer that is wired directly to the uh problematic node, let's try to access the web user interface of that node instead. So uh by the way, by the way, uh are you still log in into the lens app? Oh, yeah, yeah. That's great. So on the app, like you mentioned that you have four nodes. So on the dashboard, it is also showing there that you have four nodes. Is that correct? Like the nodes are showing online?
08:00
Speaker 1
presumably is the one that's connected to the Venice, is it? It's the second one. Oh, yes. related to, yeah, there's no doubt that this programmable note that you are saying is online or working, however, uh, just to confirm, uh, have you already removed it or resorted to this programmable note? Yes. Yes. Ah, that that's, uh, uh, I have the, I'm sorry. On the, uh, you're like, can you go back to the network administration tab and then go to know?
09:00
Speaker 2
Yes, sir. That means that, yeah, that indicates that the node is configured as a forward back hole. So yeah, that's actually fine. So, however, on the app, just to make sure all the four nodes are appearing there, correct? All right, that's great to know. So yeah, there's no doubt that this problematic node that you are saying is online or working. However, just to confirm, have you already rebooted or restarted this problematic node? Uh huh. Got that one. So I have the, I'm sorry, on the Linux and your app, like, can you go back to the network administration tab and then go to nodes?
09:00
Speaker 1
Network administration. Um, I've got, I was actually with a home page. It gives me 39 devices, four nodes. Where do I go from there? Okay. Yup. Okay. Yes. Okay? Okay. then you should be able to see the port nodes and there is signal strength. Okay. And can you tell me the, the? Yeah, one of the, sorry, go ahead, yup. Okay. Can you tell me if the, the one of the components of signal strength as it's new?
10:00
Speaker 2
uh huh so yeah on the dashboard kindly tap the menu icon located at the upper left panel uh huh and then tap on the network administration tab uh huh and then tap on nodes you should be able to see the four nodes and and their signal strength so uh can you tell me the uh huh so can you tell me yeah uh no worries so yeah can you tell me if the one of the child nodes that was configured as as wireless is getting a poor signal strength and if so
10:00
Speaker 1
Okay, just to be clear, the main one, the router one, this has got brackets and three dots. Okay, doesn't give a signal strength. Then there's one, um... Then there's one that's showing a good what, uh, -56 dBm. Okay? That's downstairs. That's working fine, giving a good signal. There's another one, another child mode, which has signal strength in brackets, says connected to router. Uh, and that's the one that's got the ethernet cable in and out of it to go to the PC, and the PC is working fine. So it's getting a good- I don't quite understand why it's not showing
11:00
Speaker 2
[silence] Uh uh.
11:00
Speaker 1
you know, it should be flashing red or something like that. It's gone off the mesh for some reason. So on the network administrator map, the node that we are like serving or uh checking and showing offline there. That's correct? Well, when we say offline, um, it shows as brackets and then three dots and then closed brackets. And then when you click on it, it says signal strength and then just what I just said, brackets, three dots. And so it's connected to router. Okay. Uh, if the signal strength that it shows or appearing as a rocket like uh, brackets and three dots and closed bracket, that means that the now it's discontinu for uh, no, that means that there's some specific issue here.
12:00
Speaker 2
Oh, so, on the network administration tab, the node that we are, like, observing, observing, or, checking, it's showing offline there, is, is that correct? Mm-hmm. Um I. Oh yeah, yeah. Uh if the signal strength is like shows or appearing as bracket, like the bracket then three dots and the close bracket, that means that the node is configured or setup as, [silence]
12:00
Speaker 1
you're stiff
13:00
Speaker 2
ward or ward child node. so again uh rest assured that it's normal if the node or child node is wired directly to the parent or other nodes. so That's correct, sir. so uh huh. all right, so however, when you move your computer or like your phone or iPad or tablet next to that problematic node, they won't get any signal from that specific node, correct?
13:00
Speaker 1
Let me just put this back in. Sorry. She again. How about this one? To isolate and to make sure that this is the problematic node, it failed the world testing and network. We will try to reset this one and once it has been reset, we will check like on your phone or computer if they can detect that it equals my name. OK. If they do, that means that that note still working like it's still the world testing and phone network.
14:00
Speaker 2
ah I see ah how about this one we will reset this problematic node and once I'm sorry how about this one to isolate and to make sure that this problematic node is still broadcasting its network ah we will try to reset this one and once it has been reset we will check like on your phone or computer if they can detect the default wifi name of the device because if they do that means that the node is still working like it's still broadcasting its own network okay
14:00
Speaker 1
Yeah. I mean, yeah, on my phone, when I move around the house, it's getting Wi-Fi. I can see the Wi-Fi signal. Until I come up here, right by this power, there's no Wi-Fi signal at all, even though it's connected to the internet. So it's not broadcasting effectively. [silence] Hmm. Mhm. Mhm. Mhm. [silence]
15:00
Speaker 2
All right, so and... uh... Uh huh. Yeah, don't worry, sir. Uh sir that we can isolate that one. And regarding with delinks if app like on the network administration tab, uh, it is normal if the node or even the child node is showing like, uh, as you mentioned earlier, the uh, the three dots and then with the closed and open parenthesis. Uh, that indicates that the node is connected as WARD and for the wireless, yeah. Uh, it will broadcast or uh, show as Wi-Fi signal. So rest assured that there's no uh, issue with regarding with their uh, identification regarding with LXSys app. So, let's now... Unidentified Speaker] | it's a uh...” [silence] [speaker 1]: WARD. And for the... Now try to further isolate this one Sir. So is it okay to reset this problematic Node just to make sure if it is still broadcasting? All right. [silence] Yes sir. So don't worry. According here on our tool your contact number is 44 138 659 3095. Is that correct? One. Ah yes sir. My name is Josh like spelled as JOSH. [silence] Yes sir. For now kindly unplug the Ethernet cable from the problematic Node and then once
15:00
Speaker 1
main, keep the main, uh, the, the power supply on, okay? I'm taking out the internet cable, okay? Which means now... LED on that note, you should change to flashing red. And again, that's normal. So once that's equal, it's disconnected. You may now profunc plug in the reasonable letter. And then that's ready. Nip. I. LLO. T. D. Solid. New line. Right. Just seeing what's happening there, is it, I've disconnected it. So I was switching on the Wi-Fi. It's not, it's not picking up. Okay. So, okay. Uh, pull, I pulled that out. I pulled the internet out and now, do I pull out the main one? Uh, no need, sir. No need to disconnect the internet cable, beyond that. So, what the ethernet cable, that's been disconnected, is for.
17:00
Speaker 2
Yes, sir. Mm hmm. So yeah, then it should be the light on that node should change to flashing red. And again, that's normal. So once the cable is disconnected, you may now proceed for the reset. So for reset, just simply press and hold the reset button. And do not release it until you see the solid blue light. And no need, sir, no need to disconnect the Ethernet cable on the main node. So... Once the Ethernet cable, once the Ethernet cable has been disconnected from the.
17:00
Speaker 1
Okay. So I pulled the cable out of the problematic one but left the power in. Power one. So it's still, it's showing a light now flashing. Okay. So keep these net cable out. Okay. I'm just checking.
18:00
Speaker 2
Hello. Ted. Hello, sir. Yeah, yeah, uh, yeah. Or, again, sorry for reset, you may simply press and hold the reset button and do not release it until you see the solid blue line. Uh-huh. And yeah. [silence]
18:00
Speaker 1
all right. So I'm pressing it now and it's going flashing and it's going. It's now a light blue. Take. yeah light blue. Yeah lights solid. Take my finger off. Okay. Okay on the phone it's now gone to the offline that one. [silence] Thank you. Okay so it's just the light blue.
19:00
Speaker 2
Thank you so much for that one. So, Yeah. So, Solid blue, correct? That's correct. Yes, please. And, After that one, let's just wait for it to light to turn back to solid pink or purple where that indicates that it is already on setup mode, okay? No worries, sir. And again, rest assured that if ever our call will be disconnected, rest assured that I will be giving you a call back within 1-2 minutes. You are most welcome. That's fine, sir. And while Just a moment, please. [silence] Just a moment, please.
19:00
Speaker 1
Quinn Ton Q-U-I-N-T-O-N and then a new word Quail Q-U-A-Y-E. and then a Q, Quail Q Q-U-A-Y-E-L-E at yahoo.com.uk Yes Alright, thank you for that. So going back on the channel notes, can you check if it's or if the light on that note has been showing it's now
20:00
Speaker 2
Waiting or while yeah while waiting for the light on the child node to turn to solid pink or purple. May I have again your first and last name again? Thank you so much for that one sir. And may I have your email address as well? All right, thank you so much for that one. And just to confirm your email address, sorry, your internet service provider is Giga Clear, correct? All right, thank you so much for that one. So going back on the child node, can you check if it's the, sorry, if the light on that node is still showing like solid blue or flashing blue or
20:00
Speaker 1
A kind of reddish. Uh, fairly, fairly solid red. [silence] Yes. [silence] Uh, hello, thank you for the waiting. So let us now check if your devices are able to detect the full name of your network on your phone or computer. Go to its Wi-Fi or Wi-Fi settings and check if they can detect the current network that's named or called underscore renew setup zero paper rollover no changing.
21:00
Speaker 2
good ready solid red all right that's great to know that means that the node is now on setup mode so uh just to confirm that serial number that you have provided me earlier was that the serial number of this node all right Paul and stir kindly give me one to two minutes uh hello sir thank you for patiently waiting so let's now check if your devices are able to detect the default name of this node so on your phone or computer kindly go to its Wi-Fi or Wi-Fi settings and check if they can detect the sorry a network that name or called underscore valup setup 0 B for Bravo and A for Alpha.
21:00
Speaker 1
under Wi-Fi. set up, OBA. Yes. Uh-huh. We might need to record... Okay. Okay, I'll have to disconnect the power of a thing? Okay.
22:00
Speaker 2
yes, sir. So, under WiFly or under Wi-Fi settings 0 yeah it I know it it should be 0ba. All right. That's great to know. That means that this child node is still broadcasting its own network. So we're assured that this device is still working. So, since the node has already been reset, we might need to uh properly reconnected back to the network, okay? So, so since this is for re enhancement sir, can we move the child node next to the main node for now? Yes, sir. And again, kindly take your time.
22:00
Speaker 1
Okay, so it's coming down stairs. No, no problem. So I'm now right next to the other one. I'm just checking the power at this point. Again. How close does it need to be? Pretty close. Yeah.
23:00
Speaker 2
Gat up one sync can me take my tongue as well? Yeah yes please and again let's once this child node has been turned on let's wait for its line to turn back to solid red. Yeah it should be at least one to two feet away from the main
23:00
Speaker 1
Okay, that's plugged in. Now within about six inches. Okay.
24:00
Speaker 2
previously known thank you so much for that one got that one so by the way sir were the iuk
24:00
Speaker 1
One was and three I bought on Amazon. so it's just at the moment just showing offline. white blue. Yeah, it's very similar to the main router, same color, I think, but it may, maybe start flashing. Um,
25:00
Speaker 2
This nodes provided by GigaClear. I see, got that one and thank you so much for that information. Uh-huh, and I know the light now on this child node that we just relocated next to the parent node. solid blue. Hello, sir. That's fine. Uh, currently [silence] running through the network frequency for a child to move next to the [silence] of a microwave oven. [pause] while I [silence] you [silence] uh, I'm sorry? Solid red or flashing red, uh. Also, sir, I really do apologize. It seems like you're too far away from your phone and and it's no worries. Uh-hen no worries. Yes sir. and thank you so much. So again, uh solid. That's great to know that excellent. That's uh that means that the child node is now on set up mode again. So let's uh add this child node first as a wireless. And then rest assured, once it has been added, you can just relocate it back to its designated.
25:00
Speaker 1
designations and just re-pops each cable this okay so okay yeah on the main alarm paranoid I guess it okay okay that's already I've done it five but I'm holding it down or just pressing it quickly get there's no kidding okay now the flash that's flashing out so those that both shedding drums right red the main ones going
27:00
Speaker 2
location and just replug the Ethernet cable to it, okay, so, uh huh, on the main or parent node, kindly press the reset button five times within five seconds, so it's like press, release, press, release, press, release, five times, okay, yeah, just press, uh, there's no need to hold the reset button, you may simply press and hold it, like, uh huh, uh huh, ah, uh huh, get that one,
27:00
Speaker 2
Currently showing flashing red. Correct. Aha. Is that, correct. Now? Uh huh. Up. Child. Aha. And can you tell me if a the light on the child is or is it still solid on the child node red? Ah yes. And light now. Uh huh. I'm sorry. Uh huh. Uh huh. And she light now solid, blue? Uh huh. Uh huh. All right. Got that one. So let's.
28:00
Speaker 1
Just let me know if the light on the child node turns to flashing red because that means, or that indicates that the node is now trying to reconnect to the system.
29:00
Speaker 2
just let me know if the light on the child node turned to flashing red, because that means or that indicates that the node is now trying to reconnect to the system. That's brilliant. That, uh yeah, that means that the child node is now trying to reconnect. So for now, uh let's observe it's light for two to three minutes. Thank you. [silence] Uh, by the way, sir, uh, while observing the light on the child node, I'm gonna set your expectation that, uh, that regarding with your devices, which is the WHW03, uh, this nodes or this model is already one of our end of life or end of.
29:00
Speaker 2
Sorry, the nodes about going out, and uncertain life. I ever very solely researchers do research research Thank you can still continue using devices as long as the are working Yeah. Yeah, don't worry, I'm sure that this node that we just isolated is still working fine because again, when we tried to reset it, it's default name or the default network still broadcasts. So that troubleshooting step was one of the isolation purposes in order for us to confirm if the node is really uh defective or not. However, I can again rest assured that this device is still working. Mhm. Uh huh.
30:00
Speaker 1
It's going from red to blue. Looks like it's trying to connect. Yeah, that's part of the process. It takes a while. So, so let's wait for another yeah, that's correct, sir. So let's wait for 30 s or a minute. And let's see if the light on this child's node will stay on policy. It's on blue. Okay. No, just to verify again, the light on the child node is not showing solid blue, right? It is, um, and yet on the app, it's still showing. What was the meta saying? Yeah, don't worry regarding with the link adapter because there is a delay on the app. Even though this node is already online, it will still be showing offline there and it will take like two to three minutes in order to
31:00
Speaker 2
Yeah no worries. Yes, that's part of the process, so let's wait for another. that yet correct sir, so let's wait for 30 seconds or a minute and let's see if the light on this child node will stay on solid blue. So just to verify again, the light on the child node is now showing solid blue, right? Okay, that Yeah, don't worry regarding with the Linxyn app store because uh there's a delay on the app. Even though that this node is already online, it will still be showing offline there and it will take like two to three minutes in order for this
31:00
Speaker 1
For this, we're now going to register on the app. Okay. However, don't worry after a minute, if the light on this trial is going to be showing solid blue, rest assured that you can now already unplug and replug this one. Good work. Should it? Right. Okay. It's now good news actually because it's now sharing on the app. It's now sharing as connected. That's great. And on the app, it's nine, it's showing there that negative what does this signal strength mean? Negative nine DBM. Is that the good signal or bad signal? It is actually a good or great signal. I'm going to set your expectation regarding with the signal strength. So, regarding with the signal strength, the lower the better. So an excellent signal strength, uh, okay, is negative 20 to negative 50.
32:00
Speaker 2
for a node to register on the app. However, don't worry. After a minute, if the light on this child node is still be going to be showing solid blue, rest assured that you can now already unplug and replug this one back to its designated location. Oh. Oh, that's great. And on the app, it's showing there that I'm sorry. It's actually that's a good or great signal. I'm going to set your expectation regarding with the signal strength. So regarding with the signal strength, the lower, the better. So for the excellent signal strength, it is -20 to -50. For the good
32:00
Speaker 1
A good or average signal strength is negative 75. However, if the signal strength of a child node goes to negative 71 or up, that's the time that you may need to relocate that child node because that device will be or is experiencing a poor signal strength. Okay, I mean one is showing actually in another room which seems to be working fine actually. It's showing -56. Um another one is showing -81 but that may be because you can't get a you can't connect. It's hardly in range. It needs the problematic one put back so that it can connect up properly. So shall I put this one back? Can I put this one back in the in the room? and reinitio [silence]
33:00
Speaker 2
or average signal strength, it is negative to negative 70. However, if the signal strength of a child node will goes to negative 71 or up, that's the time that you might need to relocate that child node because that device will be or it is experiencing a poor signal strength. That's fine sir. Yes sir. Uh, yes sir. Yes sir. Rest assured that you can now unplug and relocate that node back to
33:00
Speaker 1
your most welcome thank you for taking your time as well thank you uh your most welcome thank you for your patient patience you're most welcome sir and thank you so much for your cooperation and patience as well. Where is continuity where he's speaking from? Uh your call has been a redirected the Philippines. You're under the Philippines? oh okay I have pension enrollment country. That's great. An author. Thank you. You know what you're not in the world cup though, are you the Philippines? Unfortunately, you're not in the football world cup. Oh I get it so yeah. Okay. I go to Thailand a lot. Actually, I visit Thailand. I'm working in Thailand.
34:00
Speaker 2
[KEEP_UNCERTAIN] It's designated location and kindly take your time as well. You're most welcome. You're most welcome sir and thank you so much for your cooperation and patience as well. Uh your call has been redirected to the Philippines. Ye that's correct. Oh that's good to know sir. And you're most welcome. Yeah. Yeah and also sir uh I'm in like in the now not in Manila. So yeah it's Yeah. And
34:00
Speaker 1
I have things to do. I'm just coming upstairs. Okay what I'm now going to do. So I should connect up the power first uh and then connect the ethernet cable or or does it matter? It will not matter if you either you will connect first the ethernet cable or turn on the child node. However, uh I would recommend turning on first the child node, like plugging it in and then for it. Okay. I plugged it in, so it's now on the blue light. probably still flashing. Should I put should I put the cable in or not yet? You know I should. Okay, put them back in. All right. So yeah, here's what we are going to do. if once the light on that child node will
35:00
Speaker 2
Oh, I see. Yeah. Uh huh. That that. Mm-hmm. Uh it it it will not matter, sir, either you will connect first the ethernet cable or turn on the uh the child node. However, uh I would recommend turning on first the child node, like, plugging it in in the power outlet and then yeah, just replug the ethernet cable. Uh huh. So, here's what we are going to. I'm sorry. Mm-hmm. you may now put the cable back, sir. All right. So, yeah, here's what we are going to do. If once the light on that child node will like --
35:00
Speaker 1
SDA's all blue flying. Yeah. yeah. yeah, we will we'd take look we have this particular node is already be connected or will be connected to the node that we just read that okay. okay so at the moment obviously on your app it it's showing it's offline it's showing a blue light um hmm yeah that's actually fine since this child node is still booting up and it will take one to two minutes to reconnect to the system. okay so ethernet cable is in because the PC PC's is working fine yeah so that's all yep that's working. so it's the question whether it's transmitting is the question.
36:00
Speaker 2
turn that back to solid blue. we will reboot or restart the other child node that was configured as wireless and then we will check again on the links app if that particular node is already be connected or will be connected to the node that we just reset okay. all right. okay yeah that's actually fine. since this child node is still booting up and it will take one to two minutes to reconnect to the system. you'll have to reboot it. hit the button and it should come back all right. gonna reboot it now yes. still blue. well it's still blue now. uh-huh. booting up. right now it's downloading that we having that's blue now.
36:00
Speaker 1
How many how many nodes can you connect up we've got quite a big house here with quite big granite walls how many can you have a Yes or uh regarding with like uh configuring or like adding a different or like adding multiple nodes uh I'm going to set your expectation that I recommend that nodes and the house should be placed properly and 15 sorry 14 nodes to 15 nodes however, actually there's no limit on creating or adding a child node into your out circuit as you need like 14 or 15 yeah So however, again there's no uh there's no limit on creating a job though and into the system so if you want to extend the system average I want to reassure that you can just purchase or no another
37:00
Speaker 2
Mm-mm. Uh, yes sir. Uh, yeah, regarding with like, uh, configuring or like adding uh different... Or like adding multiple nodes, uh, I'm gonna set the expectation that the recommended nodes in the house should be at least 14 to 15, uh, sorry, 14 nodes to 15 nodes. However, actually there's no limits on creating or adding a child node into your house, as long as you need like... Yeah. So, yeah. So, however again, there's no uh, there's no limit on creating a child node into the system. So if you want to extend the signal coverage, rest assured that you can just purchase multiple nodes.
37:00
Speaker 1
Okay, that's now seems to be showing A.Q. as connected to the root up, but is it transmitting? Is the question? It is for the moment but why? I know you see but is the work is just not connected. Let's see if it connect now. Yes sir. So can I need, Yeah, I need to check it again on your phone like on the on your phone settings. Go back to the Wi-Fi or settings. Yeah. Yeah. Turn. Yeah. Okay. It's showing the valve out setup is yes. Now. Yeah, it's trying to turn off head on your Wi-Fi like on your phone and then I check if it can now detect.
38:00
Speaker 2
Yeah. uh... just to confirm, the light on that node is also showing back to solid blue, correct? all right. that's great. so that's great. so you're so kindly... yeah. kindly check again on your phone, like on the on your phone settings, go back to the Wi-Fi or Wi-Fi settings and kindly turn off and ah uh-huh. yeah, turn it. uh-huh. yeah, I try to turn off and on your Wi-Fi, like on your phone and then kindly check if it can now detect the
38:00
Speaker 1
the name of the main, sorry, the name of the system, like the entire node. Okay. Okay. Okay, so not developed set up the main one. Which is good, yeah. Ah, yeah, the underscore_velo_dev_setup will no longer on the list. since again, we already reconnected this shell node to the network. It is on there though. Underscore 857 ses is there. I'm sorry. What's the name? Underscore and then velo_dev_setup 857ses, that's a new one. That's different from the other one that we had just now. So when I press my. Yep. On the phone. Are you standing there in the middle, like just apps or [silence]"
39:00
Speaker 2
the name of the system like the entire nodes. because since this child node, yes, sir. uh huh, yeah. the underscore vellops, uh huh, yeah, the underscore, the underscore vellops will be no longer on the list since again, we already reconnected this child node to the network. how I'm, sorry, what was the name? wait, are you I'm, sorry. are you seeing that on the Linksys app or on the Transcribe the phonetically transcribed version. If there is silence or no speech, output only: [silence].
39:00
Speaker 1
or on the Wi-Fi settings on your phone Wi-Fi settings on my phone so the I see it's impossible that that's not your new plaque however, on the Linksys app like can you go back to the network administration app okay okay and under the network administration tab go back again to notes and then check if the trial notes that we just added is already appearing there and if so uh it's right if it knows the right default the name of that note should be listed as lexus z and five um five left digits of its serial number, which is 32336. That's there. I've renamed the
40:00
Speaker 2
Uh, I see. It could be possible that that's not your device. Uh, however, uh, on the, uh, the Linksys app, like, can you go back to the network administration tab? Uh-huh. And, uh, under the network administration tab, go back against the nodes and then check if the child node that we just added is already appearing there and if so, uh, by default, its name, uh, by default, the name of that node should be listed as Linksys and the five, uh, five last digits of its serial number, which is 32336.
40:00
Speaker 1
that and actually started to check which it was but it is there it's the same correct serial number signal strength zero in brackets um but what seems to be happening I don't think it's broadcasting it uh because when I go on to the wi-fi I go on to my networks it's asking me for a password but you shouldn't have to do that yes sir that's correct oh sorry yeah okay oh yeah thanks so um can you can you check uh if one of your devices has the same uh serial number on the one that I'm on the one that's on my phone that um appearing in the the network okay it's not taking that password then so I can't I can't get connected to it so at the moment okay that's gone now uh as far as wi-fi networks
41:00
Speaker 2
[silence]. Uh-huh. Uh-huh. mm-hmm. So uh, Uhh ya. Yes sir, that's correct. So uh, can you can you check if one of your devices has the same five last digit serial number on the one that like on the one that on your phone that appearing on the underscore Velo app setup?
41:00
Speaker 1
It's just sharing... it's not showing any other networks, apart from My Sky, which is just the, it's just for the streaming on the TV, but that's got its own network. But there's no download signal. No setup one there. But when I press on it, networks, if I, it asked for the password. So, I'm going to go downstairs and get the password from my laptop, from my iPad, which is obviously connected up. It's not, it's not taking the password when I put it in. So, which is very strange. Yeah. I'm going to have some... regarding we that one. Again, we just reconnect this child to the network.
42:00
Speaker 2
I see you. Yeah, urgent. I'm sorry. Yeah. Yeah, I'm gonna set your expectation regarding with that one, since again, we just reconnected this child note to the network. Um, and
42:00
Speaker 1
Uh, the name of the, the Wi-Fi name of the network should be the same as the, other one. and it will use the Wi-Fi name of the main node. And And also, it should not ask for a Wi-Fi password. because it will not broadcast its own network. So, just to verify or for medical purposes as well, may I know the name of your Wi-Fi, like your default name? CtrlX 176252. All right. Thank you so much for the information. Sorry. So, only give me one or two minutes. So, uh, by the way, when you are next to the child node that we just set reset and reconfigure, uh, is your phone and your devices are able to detect the uh, home network or your Okay, so I've gone downstairs and my phone is now connected up to the Wi-Fi. Um, now when I
43:00
Speaker 2
The name of the wifi name of the network should be the same as the other ones and it will use the wifi name of the main node. And and also it should not ask for a wifi password that because it will not broadcast its own network. So, just to verify or for record purposes as well, may I know the name of your Wi-Fi like your network name? Alright, thank you so much for the answer. So kindly give me one to two minutes. So by the way, when you are next to the child node that we just reset and reconfigured, is your phone and your devices are able to detect the home network or your home network?
43:00
Speaker 1
I go upstairs. Um, we're up to the problematic one, which we've been trying to reset. Um, at that point, the Wi-Fi is very weak and it says no internet connection. So, I can't this is very this is what's, what's bizarre. It's not broadcasting again or it's not I don't understand this. Yeah. Um, or it did, it kind of pause there as you mentioned because uh, when we reset the, uh, you know, it broadcasted its own network, so that seems that this device would still be broadcasting it's, uh, like broadcasting it's Wi-Fi. Sure. Um, uh, just it being warm. [silence]
44:00
Speaker 2
Uh-huh. Uh-huh. Uh yeah. However this is kind of odd sir as you mentioned because uh when we reset the node uh it broadcast its own network. So that means that this device would still be broadcasting its like broadcasting its Wi-Fi. So uh just to confirm uh all your devices that are next to the uh yeah uh uh uh
44:00
Speaker 1
signal strength in brackets and nothing peculiar oh hang on minus 81 that's getting a weak signal but the one upstairs I mean the the problematic one which we've been trying to reconnect is simply not broadcasting yeah that could be the case uh however how how about this one we move the child note that is showing negative 81 dbm next to the problematic note and then we will check on the login app again if the signal strength of this negative 81 will be like increase yeah I don't uh lower okay we just moved it next to the problematic one this will also help us to determine if there's something wrong with this problematic one [silence]
46:00
Speaker 2
How about this? Yeah, that could be the case. Uh, however, how how about this one? Can we move the child node that is showing negative 81 dbm next to that problematic node and then we will check on the links app again if the signal strength of this negative 81 will be like uh will become too yeah I know uh lower because since we just move it next to the the problematic one. This will also help us to determine if there's something wrong with this problematic node. [silence]
46:00
Speaker 1
okay, okay, one do you hear me okay? okay, okay okay okay hey, okay okay okay okay I clean this one This one is a is a quite a new tower. Can you hear me? okay okay so this one is model MX42 zero zero. Okay, okay This is a much more much newer one.
47:00
Speaker 2
Yes sir. I can hear you fine. Mmm huh. I see. If if that's the case, we can actually you you
47:00
Speaker 1
us to actually use this one as a workaround. So instead, the one that is like the problematic node that is currently working with the a node, we can use this one as switch, try switch F on. So again, our RSI or the signal strength of this MX4200 should be lower. Yeah. Yeah. It's probably just not. It's just showing blue at the moment, brighter, and then flashing. So it's probably. That's the app, not that's the app. Don't worry. They're currently just MX4200 is still booting up. So let's wait for quite a few minutes. I think, is this new one? Is it supposed to be more Powered by?
48:00
Speaker 2
Right, that makes sense.
48:00
Speaker 1
Powerful? Much bigger. ... the MX4200. That's correct. The MX4200 is much powerful and one of their latest model and by the way, what's the model number of the parent node? Is it the same like MX42? Yeah. Yeah. It's the same as the problematic node. oh the same is the problematic node. Oh, I see. Oh yeah, for this one, sir, you might need to uh reset the house because we always recommend using the parent node as a parent. I'm sure that uh I make sure that we can do that later or you can do it by yourself. For now, let's try to isolate if there's really something wrong with this problematic node because okay. Because when you, when you move your phone next to the problematic node and your phone should be able to steal or there is some problems with their network. Yeah, and but actually sir, I want to make sure that they can actually the both machine is the same because we want to reset the problem and if they are not finished. Great. Try to still use the one that is powerful one and and uh we can set up the that IMX one more time. Maybe we need to change the problem. Yeah, we can to make sure with that. Okay, so later, and then. Is there anything you want to add with this sir? Sounds good. Okay, thanks. And you can contact me right away. Yeah. Okay. Perfect. Thank you.
49:00
Speaker 2
Yes, sir. The MX40, that's correct. The MX4200 is much more powerful and one of our latest model. And by the way, what's the model number of the parent node? Is it the same? Like mx42. Oh, that's great to know. Oh, I see. Oh yeah, for this one, sir, you might need to reset the whole system since we always recommend using the powerful node as the parent. However, rest assured that we can do that later or you can do it by yourself. However, for now, let's try to isolate if there's really something wrong with this problematic node because when you move your phone next to the problematic node, your phone should be able to see or
49:00
Speaker 1
or at least get a good signal strength from the network. And the phone is already next to the current. Yeah, absolutely. Okay, it's just flashing red at the moment. That's fine, so yeah it's, it's right now trying to reconnect to the system, it will reconnect if it can't, it's quite a long way now from the, from the main network. I wonder if it can get enough signal. It's Yeah, don't worry sir, that will also have a, good isolation, so after a treat like two to three minutes, if the light on this MX-42 will not change back to solid blue, like it will remain to, or it's up on the flashing red, that means that it's that it will last, or max two, or yeah, it's like it's not. [silence]
50:00
Speaker 2
at least uh get a good signal strength from the network since again the the phone is already next to the child node. okay. okay. that's fine. so yeah everything's just trying to reconnect to the system. uh yeah uh don't worry sir. uh that will also help us to isolate the issue. so after treat like two to three minutes if the light on this MX 42 will not change back to solid blue like it will remain to or it's stuck on flashing red uh that means that it that it will not connect to or yeah it like it it's that's
50:00
Speaker 1
uh not showing or it is not Wi-Fi networks it going blue now uh it is blue now it's now flashing it's starting to flash read it was blue it's gone back to side of red the new one that that transmits more powerfully does it it's got longer range yeah the mx42 is more powerful
51:00
Speaker 2
uh, showing or it's not uh detecting the Wi-Fi network of this problematic node. um solid blue correct and yeah let's check alright let's wait for ah let's wait for one to two minutes again just to make sure that uh the light on this mx 42 will turn back to solid blue uh yes sir the the mx 42 yeah the mx 42 is more powerful
51:00
Speaker 1
No, it's just showing red. So it's obviously not getting a signal. uh, okay, it's flashing again now. flashing red. flashing red. Uh, let's wait for another minute and if they persist, if it's still showing solid or flashing red, that could include third, like this problematic node really not broadcasting its Wi-Fi anymore. Uh, and we might need to double check this one as well. Okay. Yeah. What you're saying is I might be better putting this MX1 as the main node. Yeah, sorry. That's that uh recommended setup. The MX4 2 should be the parent. Okay. And then all the
52:00
Speaker 2
then the WHW03 flashing red. Let's wait for another minute and if they should persist like if it's still showing solid or flashing red that concludes that like this problematic node really not broadcasting its Wi-Fi anymore and we might need to double check this one as well. [silence] [silence] Yes sir. That's the recommended setup. The MX42 should be the parent and then all the WM
52:00
Speaker 1
Yeah, yeah, WH03 will be the showrun. Yeah. Right. However, there's no need to walk back. Again, there's no need to worry because rest assured that you can just use the same Wi-Fi name and ask for the new system. What? Right. It's still just flashing, so I don't think it's getting a signal. Yeah. Yeah, Sir, I should do. I rest assured that we have already concluded this issue, and yeah, it could be possible that the this problematic node is already experiencing a hardware issue and we're just wanna, just again, the hardware warranty status of this node has already expired and I'm gonna settle the expectation that, and I really do apologize as well, but we can no longer replace this unit. However, we can try to reset this one one more time and then try to set it up as another parent just to see if that hardware is actually the problematic part. And yeah, And again, I just really apologize for the inconvenience that this hardware issue has caused you. But yeah, I rest assured again that this process should already close this ticket now.
53:00
Speaker 2
yeah, W-H-W-03 will be the children. However, there's no need to, again, there's no need to worry because rest assured that you can just use the same Wi-Fi name and password for the new system. Yeah, so, yeah, sir, that should do it. Uh, rest assured that we have already concluded this issue. And yeah, it could be possible that the this problematic node is already experiencing a hardware issue. And for this one, uh, since again, the hardware warranty status of this node has already expired and I'm gonna set your expectation that and I really do apologize as well, but we can no longer replace this unit. Uh, however, uh, we can try to reset this one one more time and then try to set it up as another parent. Just to make sure. Uh, yeah, we can, like, we can create a new system for this one. Like the MX422 will be the parent node and then the other nodes will be the children. Okay? So however by the way are you using Wi-Fi calling for our call? All right, that's great to know. So, that means that we can just like, mm-hmm, reset and reconfigure the entire system. So yeah, for this one sir, you may now unplug the main node from the modem or the internet. [silence]
53:00
Speaker 1
We currently have no current source and just plug in this MX3200. I'll take the MX41 downstairs. Okay, where the main one is. And what about the problematic ones? Are they plugged in? We can like turn it off for now since again, we have already isolated that that node is no longer broadcasting its Wi-Fi signal. So yeah, right now you may like turn it off. So any adults, okay. Okay. Pull the plug out of that one. If I do that, the system recognizes that we're... It doesn't. Okay. Bye-bye, sir. Is it possible as well to move all the child nodes next to the new parent node? Because if we're going to use a new parent node, we will reconnect those child nodes. Okay. So if you have multiple pole power ports where there are lots connected, I would
55:00
Speaker 2
uh, and turn its source and then just plug in this mx 4200. Uh, internet source and then just plug in this mx 4200. Yeah. Yeah, sir. Uh, we can like uh, turn it off for now since again we have already isolated that uh, that node is no longer broadcasting its a Wi-Fi signal. So, yeah, for now, you may like turn it off. Yes. Uh-huh. Uh, uh, yeah, uh, by the way, sir, uh, is it possible as well to move all the child nodes next to the new parent node because since we are going to use a new parent node, we will reconnect those child nodes. So, if you have multiple power ports where the modem is connected, I would recommend
55:00
Speaker 1
So, recommend moving all the child nodes as well next to the main one. Okay. So, I'm taking the MX down and the problematic one. Okay, I'm now downstairs by the main node, which is one of the old old towers. Um ... Yeah, you may not replace that. You may not replace that main node with MX40. Okay.
56:00
Speaker 2
Yeah, you mean I replace that, you mean I replace that main node with the mx4200 [silence] yeah And again, sir, the Ethernet cable from the modem should be plugged in into the Internet port on the MX-4200, okay? Uh, hello, sir, have you already swapped the MX42? Uh, hello, sir. hello sir are we still connected make sure you're the volume is not on your phone is turned off Hi sir. there's no need to worry because we're as sure that I will be processing a call back to you within one to two minutes. It's great. Thank you again for calling Link sister. And again, kindly wait for my call back. Have a great day.
56:00