V2 Rubric Detail — a4c301ca-66a9-11f1-a…

for out of warranty products, a fee may be charged for support. Please have your device's serial number and contact information ready.

Thank you for calling linksys. This is version eight. How can I help you? Go ahead. Can you provide me the serial number of your linksys product? Look at the router, your linksys router, underneath it there is a product label sticker. [silence]

Hello. Yeah, your voice lasted a while ago. Can you say that again? Hello. OK, ma'am. Can you say the serial number again?

PT for Peter, TT for Thomas. Okay, two zero. M for Mike, two, four, nine, zero, six, one, four, five. Yes. Okay. Mm-hmm. Right. And then nine, zero, six, one, four, five. Okay. All right. All right. Thank you. Okay. So your Lynksys Online router is model EA7300. So you only have one link in case. Do you have any questions? Okay. It's two zero, two oh, four eight, zero one, two one, three six two, M for Memory. Okay, do you need any help? Okay, all right. Thank you. Thank you so much.

and N for Nancy

N for Nancy, E for Edward, L for Lori, L for Lori. Is that correct? All right, thank you. Patricia Vornell. may I know your email address Patricia? [silence] All right, so it's patvonicks 2

So you called Spectrum because you have no Internet? And Spectrum told you to call all links? Okay. See? Okay. Decorated.

So since spectrum are confirm that their connection is okay. So it may be your router because as you've mentioned, its light is blinking on and off. It has not... has stabilized or it's not showing a steady light. Correct? All right. So I think your router Patricia may have been disconnected. So you may need to reconfigure it again. But before we proceed on that, Patricia, I have to update you first on your linksys router warranty status. because upon checking on our systems, our records indicate that this router of yours model EA7300 is already out of warranty.

It's warranty status expired last 2021. So I could not pro-- yeah. So I could not provide you free technical assistance, but if you want me to walk you through the steps on how to reconfigure again, your Linksys router, you will have to apply for the paid support or paid connect service. [silence] That will cost you money. [silence] The paid support will cost you 15 US dollar. [silence] And it's a one time non-refundable technical support which will only last for this call session. a maximum of 60 minutes. After that, the troubleshooting steps will end when we reach that 60 minutes. And there is no guarantee that we'll be able to configure your router successfully because we don't know yet if it's really your Linksys router that has a problem, because it could be your internet connection or your modem from spectrum, the hardware of your spectrum modem may be also compromised. So we're not really, we cannot guarantee you that we'll be able to, when we do the troubleshooting steps, we'll be able to

am. Sure, could you love to proceed? The modem is the one that's provided to you by your spec. where your router is connected. Okay. mhm Mm-hmm. Okay. back or we don't know yet because we haven't started troubleshooting your router. Once you apply for the paid connect service, that's the only time we could start troubleshooting or reconfiguring your router. Um, in that process, that's the time that we'll be able to uh verify or confirm if it's the router itself that is the issue or it could be the modem from your spectrum.

yes, that's the reconfiguring your router because it might be disconnected, but it might, uh, as I've mentioned, it might be disconnected. Or it might be, uh, it's your internet connection, because there are two probable cause why your router is disconnected. One is the router itself disconnected. So you will need to set it up again. Two is that the router disconnected because it's not getting any internet supply from your Spectrum modem. So it could be that the internet connection when you talk with Spectrum, the internet

It is okay. There was no outage, internet outage, but uh it could be uh a problem of the hardware of the modem that was provided by Spectrum. But uh if you're not uh uh you're not uh uh assured of the troubleshooting steps because if we do the troubleshooting steps and we find out that it's it's not the router or we would not be able to configure it successfully, I can just uh send you an email with the guidelines on how to reconfigure your router again. Hm. Do you have a desktop computer?

Okay, one thing to verify if there is really an internet coming from your Spectra modem is try to connect your desktop computer directly to your Spectra modem because by wiring your computer directly to your Spectra modem, if there's really an internet coming from it, your computer will be able to access to your internet. So that's one way to verify if there's really an internet coming from your modem. Once you connect your computer directly to your Spectra modem, you will know if there's an internet or not, because it's a direct link to your Spectra modem. So if your computer can open website, access internet, then it the Spectrum is not lying to you, that it really is

But if it doesn't but if you connect your computer directly to your spectrum modem and still your computer cannot access internet, then it only means there's a problem with your spectrum modem. Uhm and you may need to call your your spectrum to check your modem because it could be a hardware issue. The hardware of that modern may be compromised. So that's one way. Uh now uh but if you don't want to apply for the paid support because there's no assurance that will be able to uh set up your router successfully, then I can uh send you the guidelines so that you can just follow the guidelines. Uh um I'll do that. Uh please wait for uh my uh my message. Bye. [silence] Go. Uh please disconnect your T-apt-IS cable from all boxes and from power. Just leave a single cable connected to the jacket switch.

If your problem is that you cannot access internet, you will not be able to open your email address. And as I've said, uh-huh, let's see. So it's the reply, or replying your email that you receive. So if you can receive email and the only issue is that you cannot reply to those emails, so it's not actually a linkagesws.org issue. It could be a, problem with the server where you'll have the email, or it could be, but I can try to get my computer at home on to this network. Uh huh. Um, I have a Mac computer and it's not connecting to this network. I mean, as, let me go home let me go put this computer on mine and I'll try to do it from mine to see what's going on.

It could be a problem with your device that you're using because if you can receive email, because if you can receive email that's uh uh for say uh means that you have an access to your internet because you can still receive email. And the only issue is that you cannot reply to them. So I think you may have to check on your device, your phone. Maybe there's uh some uh configuration that needs to be uh checked on your phone or your laptop, which device that you use. You can try to use other devices if you still uh get the same response that you cannot uh reply to those emails that you received. If it's [silence]

To get the same results all our, the devices cannot reply to your emails then it could be a server issue with your email website. Right. So, that is all. Since you can have accessed your. Since you can access your internet, so, I can just send you the guidelines to your email, because you don't need to reply to my email. You just need to open the email because it's just an instructional guide. So, you can read the guidelines on how to set up your router, if you need to reconfigure your router. But since you mentioned that you can access your internet, there's nothing wrong with your.

[silence] Patricia: All right. Patricia, I'll send you the emails once I'm done on creating your case record. Just check your email and if you still want some assistance for us, you can always go to our site support.linksys.com because we have our own AI agent links is support assistant on our site. So from there you can access it and use it if you still have some other concerns.

okay all right oh you're welcome okay thank you for calling lenses Patricia once again this is ace take good and have a great day good bye.