Speaker 2
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00:00
Speaker 1
Hi there. I'm not sure that you can. Apparently, I have to pay you in order to get help on this old Linksys router. You are, uh, the 6,500 router.
01:00
Speaker 2
Linksys.com. You can also connect with other users for tips and guidance at reddit.com/R/Linux. Thank you for calling Linux. This may help any help you. Mhm. Yeah, I was able to pull up an account here just to verify. Am I talking to Joe? See. Indeed, uh your device, uh, are you calling for the extender, RE6500 or the router? Uh one second. The RE6500 is the range extender and your other records here shows you have the EA 6350. so which uh device are you calling for which model number? mm-hm. sure. okay. okay. okay, that's the router Wi-Fi router cafe 63. uh is it already online and you just forgot the password something like that or or [silence] I see. Well, to access the Linksys website, you just need to use 192.168.1.1. But based on your record here, it shows that— [silence] Yeah, yeah.
01:00
Speaker 1
many countless sites selling your stuff and admitting it, but for all I know you'd made changes to the to the firmware on this guy and it behaves differently and I don't have any doc for that. So I'm on your website right now called extender.linksys, but this is the wrong site, isn't it? Right. You don't have to explain all that. You know what, you know, I just need to know what how do I get to the 6350? I've got my notebook open. Oh, go ahead.
04:00
Speaker 2
no no no, no, no. It's to access your links say router. no, no, no. Yeah. I completely agree with you about the links to the Flyer. Now, if you want to access, Yeah, I'm about to say that. Okay. So, it's record here. It's 192.168.0.1 for your router and it's extender.linksys.com for your extender.
04:00
Speaker 1
Yeah. Here's, here's, here's what, here's what, here's what I, here's what you're reading. Um, my house is on fiber. The D mark converts it from fiber to Ethernet. My Ethernet connection coming into the office has an era router on it from the company that provides me the fiber service. So in other words, they're using their era router to give me a connection that I then connect my Linksys to. So I'm going from the era, which is is actually routing, um, my Ethernet
05:00
Speaker 2
I.D, 4.1. That's based on your record. Now, if that's not working, you can try 192.168.1.1. That's the default I.P. address.
05:00
Speaker 1
coming from the supplier, you know, from the, from the, my vendor, which is frontier. So, they, I have fiber from frontier comes to the house. Then it's demuxed in in the garage converted to ethernet runs across my to my distribution panel and that panel runs to my office and in the office it connects to this Aero device. Now, I think there may be one router too many for our purposes, but I don't know. But my thinking was, I'm just gonna go ahead and put in their router called the Aero. Do you recognize this brand?
06:00
Speaker 2
Ah, yeah, you have a type of connection which We called cascading. That explains why the IP address of your routers, third octet is number four. I believe Your ERJ router has already the IP address
06:00
Speaker 1
I think one dot one I think one dot one is the hero router can you see past the hero router yeah right okay so you see the hero but you can't see behind that let me say that again slowly I didn't hear I didn't understand you
07:00
Speaker 2
grass 192.168.1.1, since it's connected first, and our link is- No. Actually, this router that you're calling for is part of our end of support list router. I'm just providing you information. So, yeah, that's the Ara router that is having that 192.168.1.1 IP address. No longer the link is, uh, just based on your explanation. Actually, we don't have any remote access from our end. I can't see any connection that you have there. [silence]
07:00
Speaker 1
no no no no you're not listening you're not listening I want to know if you have the actual URL that you can see that the links this is at so it's 6350 oh you can't can't see that is there a default value so at the very first so the very first device there's only one I suppose it sounds like I should be talking to[silence]I don't know anything about what the settings are in the I'm so I don't know how it's distributed how it's issuing a URL you know an IP address so I so I have to it sounds like I should be talking to the people to find out what it's you know what what what the plan is how does it normally issue an IP
08:00
Speaker 2
yes, if you're thinking we can like check the physical connection of the linxist router like we have our remote access from our end. We don't have one. No, we don't have. [silence] [sound]. got it. [silence]. yes. [silence]
08:00
Speaker 1
Am I right? Yes. Okay. Okay, so who the heck would I be talking to? So either I talk to Frontier or I'm going to talk to a company called Hero. Okay, you'd Oh, they do. You don't happen to have that, do you? All right, good. Listen, you've been a big help. I appreciate it. I think you may have given me the step I need to take without having to put me on a charge. Now, this is every on every other device that I want to. I just got this a couple of new devices, and they're just not set up under the plan. My what I've done is, I remember administering my Linksys so that if the actual mac address on the device that's attempting to connect is not registered on the Linksys, it won't allow it out the Linksys. And that's why I [silence]
09:00
Speaker 2
Exactly, sense it's, yeah, perfect. Okay. I suggest Hero. They have their own tech support. Yeah. No, we're no longer trained for that device. Okay, yeah. Mm-hmm.
09:00
Speaker 1
[KEEP_UNCERTAIN] trying to get this booger to do is to get recognized on the Linksys because I want to use the administration of the Linksys to protect all my equipment and then not have to deal with it every time the frontier decides they're going to change out the router. So I just want it to be raw naked router and have all my I all my MAC address based security. I want to set that. Then it's the reason why I still have this this router. It's a wonderful router. It refuses to die on me and it's part of the reason why I used to sell your brand all the time before I retired. So I want to get this guy to go ahead and and uh and and control the device based on the MAC of each device attempting to connect. I've got one that's very important to me. I want to sure it's new and I want to get it hooked up. So that's what I'm trying to do. So you did good. I think you may have done it. So I I needed to be talking to somebody because then you had to remove that MAC address on your wireless router and then it's going to be great. Because this is great. Are we live?
10:00
Speaker 2
Exactly. I see. Yeah, we, okay. Your point.
10:00
Speaker 1
talking to Eero. Do you think I need to be talking to Eero or it's going to be Frontier? Very good. You're the best. Thank you so much.
11:00
Speaker 2
Zero. Yes, first.
11:00