V2 Rubric Detail — a53c7042-73eb-11f1-b…

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What's the model number, sir, of this one? Thank you, sir. And how many do you have for the WHW03? And who's your internet service provider, sir?

room okay okay okay and what's your best call back number sir in case the call gets disconnected Okay, thank you so much, sir. and there's an account by the way sir, associated with the phone number, uh based here on our records, um there's an account that is associated with the phone number, maybe you can help me verify the email and then the first name and last name Thank you so much, sir. so how can we help you sir with?

[silence] Are you referring - if you can add the - to the MX2 onto the child no? Or [silence] one MX2. how many do you have? [silence] three. Okay. [silence] You as long as the WHU is [silence]

checking. Yes, you can actually add it as a child node or extension to the current existing system that you have the MX6200. Do you have sir, the linksys app? Okay. You have first sir, you have to place the WHW03 that you have at least near with the parent node or within the same room of the parent node. You have to turn them on at least 5 feet. Yes. Before you connect them, sir, you have to reset them. So plug them in within the same location where your parent node is. Let's give them like two to three minutes and then we'll do a proper reset of each system we can do a soft reset now to clarify also then will sync them to Linksys app after doing that soft reset. Are you placing this? Yes. So, this will give their reset. So, after we will going reset them we will sync some with Linksys app, then will turn all the devices off wait for 30 seconds and then turn all of them on again with five feet cadrence and hopefully it will show up. Success but if it's not updating the app, we can sync those devices in the Linksys app what is your mode of chat:

not the MX said WHW03 not the MX just the WHW03 yeah will not do anything sir on the MX. Just the WHW03

Let's turn on first, sir, the child nodes, the WHW03. Did you plug them in at least near with the parent? Okay. no, sorry, just the power. Can you double check, sir, if the there's actually a switch at the bottom? Can you check if it's on? I think it's the the eye. Yes.

It's still not working or not lit up, sir. Usually, sir, if we just turn it on, or if we just plug it in, it will be solid blue or blinking blue. That means it's recovering.

Blinking red sir, or solid red?

Okay. Okay. So let's give them say two minutes before we proceed with the reset. Um, yeah, we will have to have the links is up. Sir can you open the links up? Let's make sure first that we can that we have the links is up ready. Correct.

What do you have, sir, on the app? [silence] Aside from the email, sir, [silence] aside from the email, do you have another option to log in? [silence] Do you have an option to log in using the router? [silence] Yes, let's use that one, sir.

let's use the one instead of the email. Uh, no, sir, when you actually set up the MX 6200, aside from configuring the Wi-Fi name and password, it will also ask you to create a router password. Um, do you remember your router password or no? Okay. Well, for this one, sir, since your parent node is working, we may not be able to use the default password, but, you actually have an option to reset password. It won't affect the Wi-Fi. It won't reset the Wi-Fi password. It will just reset the password that is associated on the app only. So you can use the reset password.

Sorry, sir. Are you trying to use, the LinkSys app here on your desktop? Uh, the LinkSys app here is not compatible with computer. It's only with tablet and phones, nur? Your smartphones sis? We can continue to share your phone for the Linksys app. Okay Sir.

It's up there. Yes, Select Blog. Yes, we did that. Well, first. It will ask for it will ask for a recovery key. On the parent node. Yes, the MX six 600. It's a five digit key. Yes, it's 10 characters with capital letters, small letters, a number and a special character. And then do not order them, sir, double letters or double numbers.

Either... It doesn't matter sir, either blinking or solid, you can just choose since we were just going to reset them anyway. So, um, once you start holding the reset button, press and hold the reset button sir for 30 seconds. Once you start holding it, observe the LED light because it's important. The LED light will start blinking red three times and then the light will turn off. And then once it's uh once it's turned off, wait for the light to turn blue before you let go of the reset. That is within 30 seconds. Yes.

Let go Say Yes. Yes the WHW 003.

Sorry, sir. No, sir, we don't have that option, sir, on our and for security reasons, so it will just depend on the LED light of the node. All right. Okay. All right. And are you done, sir, with all the

you just have one left. okay, that's fine. no need sir. so since since you have the WHW03 usually the LED light of this one after reset is um it's like a pink red or solid red. okay, that's fine as long as you're done sir with the reset. how many WHW03 left or you're done with the WHW okay. okay. and then we'll just have to wait with the one so if all the WHW03 sir are up and we will proceed with the link cs app again.

So, let's open the, the longest app. And then there's the, uh, there's the three lines on the upper left hand corner. That's the menu. Select that one. And then scroll down, look for set up a new product. And then select the add node to your home Wi-Fi or home network. Yes sir. Select the add node to your, your current setup to extend. Allow sir, yes.

Agree to terms? Yes. Select node. Yes. Select node? Let it solve it. [silence] So we'll have to wait for the loading bar sir. Once it find at least one of the child nodes, you'll have a different page next. Once it's done looking for the child nodes sir and then it's able to add the child

Node one of the child node will start blinking and then it will say adding child nodes. [silence] Okay, so since you have that page already, sir, um, do you see any changes on the WH03 child nodes? The LED light, [silence] so three of them are still solid red. right so let's just give it uh... let's just give them some time sir I'm going to set a timer for six minutes since you have that page. if you need to do something else while we're waiting you can take your time okay.

Okay. So usually they're okay. Usually each node will take four to six minutes. So it might take a while. Yeah. So we'll just have to leave it us as it is as long as the nodes are blinking red. So that means that the parent node was able to find them. yes. Okay. correct, sir. Yes.

yes. via ethernet sir yes to the child node. you can actually as long as there's an ethernet port available on the child node you can wired a device to it. so you can take your time sir. I'll just be here. let me know if you see any changes on the LED light color. you're welcome. Are you asking me, sir?

Once the child node, sir, is online, um, you will, uh, the LED light of the W, the WHW03 will be solid green. Yes.

Okay, that's good. Let's wait through once three are connected. [silence]

Well, usually, sir, we do not recommend the child nodes to be near each other, because it will cause interference. We recommend them to be at least 20, 30 ft. distance. Okay. That's the TV, sir.

Tell me more. Your network Well, this here is around uh August 24th of 2024.

Mm-Hmm. Hmm. Okay. And how's the other, W-H-O-0-33, Seer, the last one? Is it blinking? Oh, okay. Solid red? Okay. And how about on the apps, uh, what do we have on the linksys app? Okay.

[silence] before you do that one, sir, what's your option on the link list up? Do you have an option to click next? Um select sir, I've done that. Do you have an option sir to go back to the main page like on the main dashboard? Oh okay. Um yeah, let's try sir, one last reset on the last WHW03. So, um same thing, press and hold, the LED light will blink red, and then it will turn off, wait for it to turn to solid blue before letting go.

Okay. Did you let go already? Okay.

I know, so it's okay to let go, I think it's already 30 seconds. And then, um, just go back, sir to DLINKSYS app, um, close the app, remove it on the running background of your phone and then open it again to refresh the app. Uh, yeah, do not let it run to the process again. So, just close it and then remove it on the running background, then open it. Um, yeah, just proceed sir, complete set up.

And then what's your option now, sir, on the page on the app. Ah, okay. But the other two WHW 0 3 0, they remain solid green, right? Ah, okay.

Might we could close that one sir, because it's already beyond six minutes. Can you close the app and then we move? You mean the other child node? No need, sir. If you, if you... Oh, okay. If you, if you think you're good with the two child nodes that we have, then you can just use that one, sir. You can just unplug the one that's solid red. Alright. Oh, okay. And then you can close the app. And then those two child node remain solid green, right? Okay, sir. You can unplug them, sir, and then move them to your preferred location. So, plug them in and then let's give them like...

d to 5 minutes we'll just have to wait for them to turn to solid red that means they reconnected again yeah I'll just stay here [silence] solid green sir uh once you plug it back in it will start the recovery

Okay, that's fine Sir. It will take, it will take a few more minutes.

[silence] say say solid, solid blue or solid green. Okay. But let's give it some time, sir. We're we're still within the six minutes time frame. Okay.

Okay, so how many do we have sure Solid green? Two of, okay, that's good. Right. So observe their connection. You can connect a device wired to it and then if there is a device that's near with that child node, um just refresh the WiFi connection of that device and then connect it to the same name, uh same wifi name because it will copy the same name that you have with your MX 6200. So it will try to connect to that node and then just observe if there is any changes with the connection. Um, for this child node, yeah. Turn off, turn off the WiFi. Maybe it's connected to the farthest node. Turn off the WiFi on that TV.

go to the settings of your TV and then turn off the Wi-Fi of that TV to refresh the wireless connection. Yes.

Bandwidth, saver, is that, sir, on your TV? Let me double check if that should be on. Did you leave it on, say? okay. Okay. And then, did you connect the TV back to the Wi-Fi? Okay. But try to check, sir, if it's... try to check if it's, like.

If you have an improvement with the connection if or if it's still buffering. [silence] It has an ability to pull.

So I have any sites. Okay. Oh, okay. I see. Yeah. But as long as it, but as long as you think that it's working, so then you can observe the connection. Would you like to try other device? Oh, okay. Yeah. So, so, so, so, for the MX 6200, sir. If they're online. The LED light are solid white, but for the

uh-huh. all right. So, yeah, um, do you have any follow-up questions or will there be anything else? What's the color icon of that app?

What's my nose say? Okay. [silence] I think that's the web interfacer.

Sorry, I'm not sure what you're referring to. Can you please explain further?

Where are you at, sir? access router?

Oh, okay. Well, for that, that website, sir, for the, um for the Linksys, um that one has already been discontinued. So that's the reason why it's no longer moving forward. Um try instead, sir, uh no need, sir. Just, um, you can open a new tab on the browser that you're using and then go to myrouter.ph Correct. [silence]

Yes, enter the router password that you have created on the app earlier.

okay yeah just use that one sir my router dot info and then login using your router password because the remote access page for this one or the website for remote access that one has already been discontinued um I guess two weeks ago sir we have last month we last month we received an information that it was about to be discontinued and then they implemented that one like around two weeks ago All right. So yeah anything else there? You're welcome sir. If anything else just give just give us a call okay and then if you decide to change the um sorry if you decide to use just use the

the other child nodes just reset that node again sir and then add it using the link sees app since you know now how to log into the app and then add the child node from the options on the app all right you're welcome sir so yeah I hope you have a good day now sir you take care okay thank you sir m bye