V2 Rubric Detail — a547cf62-63f3-11f1-a…

Welcome to Linksys Support. To assure quality service, your call may be monitored. Please remain on the line for assistance. Hi, thank you for calling Linksys. My name is Van. How can I help you today? [silence] It's unable to detect the mesh, is that correct? weird.

Is the main tower a solid purple light? And what about the other towers as well, what are the colors in those ones. I see.

All right, before anything else, can I ask, is this your first time calling as well?

All right, can you provide me the serial number of the linksys device? [silence] Yes. [silence] 55V10H, [ silence ] 26D1839. What's the model of the device? [ silence ] How many linksys devices in total?

Alright. Lastly, Mantois the internet service provider. So before anything else, in terms of the lights on your Linksys devices. A solid purple light indicates it's in a ready to set up mode. Solid blue light indicates that it's working. [silence] Alright. [silence] For the ones that turn red, those ones that turned red are currently affecting in how you try to enter the Linksys smart Wi Fi app. You need to factory reset those child notes that turn to

to factory reset them you just have to hold the reset button until the light goes out on those specific nodes and once they're in a solid purple light they are now ready to be added to your mesh again. Before anything else since double checking with the serial number of your unit it shows here that it hasn't been registered as well. Currently since that seems to be the case I'll be sending you a link directly to your email where if you click on that link it will automatically redirect to a page where you'll be able to register your Linksys devices. Also attached to that email is a copy of your ticket number which serves as your reference the next time you might need to call us.

Have you tried accessing it on a computer or laptop as well, just to make sure? There are two ways to enter with your, uh, interface, I'm sorry, with the router settings, either on a laptop or computer, on a web-based interface or through the app, which is, you can also use a remote access. So, on the web interface, all you have to search is,

is my router dot local while you're connected to the wi-fi and it will redirect you to your settings there. So, once again, there's a possibility that currently the reason why your app isn't functioning properly is due to the child node being solid red. You will need to consider factory resetting that child node first. What's the page that you're at?

When you searched for my router.local In a web browser, did you do it on the address bar? all right. And did it then load or, did you enter it in my router.local Is there a picture of two cell phones or somewhere that says login? Or did you get a warning page? When you search for local was it all in one word? Kind of try the alternative, which is the default IP address, 192.168.1.

Is your computer right now connected to the Linksys Wi-Fi?

It's referring to your admin password. If you cannot remember or haven't created an admin password yet, you click reset password. I wondered if you could check what's in the app. If you can no longer remember or haven't created an admin password,

Have you created the admin password yet? You will click reset password and it will ask for the five digit recovery key underneath the main node. [silence]

Is that on the browser itself? Because if it's popping up on your top, right, you don't need to save it, not unless you need to. It's the browser, not your log in itself. [ silence ] All right, to add child nodes using the web browser, scroll down at the very bottom, and if you can see a very tiny text at the very bottom right that says CA, click that one. Yes, CA. It starts with end user license agreement. Click on S

CA, it will still be the same page but it's a little bit more expanded in terms of the details. Once you're now in CA on the left side, find the router settings. Connectivity at the very last tab in Connectivity, it should either say Velop setup or CA router setup and there you can add child nodes. It can be wired child node or wireless child node. The only condition in order to add a child node, the child node must be solid purple and it's near the parent node when you're trying to add them. You can add as many child nodes as you need to be for example all four of your child nodes went down and you want to add the other child nodes, you can go ahead and move one of your child node somewhere nearby and then reset it and it should come back on like normal, like green.

gather them all in the same room and just click the option add wireless if you want them wireless or wired if it's needed to be wired. If you're adding the child node, once you click that button, it will start blinking. And to double check if it's finished, it will stop at a solid blue light. For the one that turns solid red, make sure to factory reset it or put it close to the parent node first to see if there's any difference. If it still stays solid red, you need to consider factory reset [silence] filtering that node. When you press the button now,

is your calling now flashing or blinking purple, or did some changes, Perfect. So it's now flashing, it's now currently communicating, all that's left for you to do, is just wait for three to five minutes., and that's about it. The final outcome, it will turn solid blue, since your network is still functioning properly, as it should be. So it will turn solid blue. Once it's now added in a solid blue light, you can add it to where you want it to be. For example, the your original place you wanted in mind was in the kitchen, since it's now solid blue after adding it, you can relocate it there. Yes. So, if you have a closer node near, to it, [silence]

You want to be fucking worse and you don't want it to rely on the parent node only? Yes, it will steer itself to the nearest node for you to have a long connection without any instability. Are you out? Let's just wait for this no to stop blinking. If it turns solid blue, just repeat the process for other nodes that may be causing you the issues as well. No worries there. And your parent node is still solid blue. Is that correct? Perfect.

Perfect. Let it sit there for one to two minutes before relocating it. That's about it. Is there anything else? Perfect. Thank you. All right. Thank you for calling Linksys. Take care and have a great day. If you do have any more problems, feel free to call us back. We'll be here to assist you. Thank you. Cheers.