Speaker 2
Welcome to [silence] Linksys [silence] support [silence] to ensure quality service [silence] your call may be [silence] monitored. For in [silence] warranty products, our support team is available [silence] to help with performance and hardware [silence] issues. Register [silence] your product by visiting register. [silence] linksys.com. Please have your device serial number ready. For assistance, press [silence] one now. For out of warranty [silence] products, please have [silence] your device serial number [silence] and contact information [silence] ready. If unavailable, kindly call back later. For out of warranty product, paid support [silence] option may be available [silence] depending on the issue. [silence] Welcome to [silence] Linksys [silence] support [silence] to ensure quality service [silence] your call may be [silence] monitored. For in [silence] warranty products, our support team is available [silence] to help with performance and hardware [silence] issues. Register [silence] your product by visiting register. [silence] linksys.com. Please have your device serial number ready. For assistance, press [silence] one now. For out of warranty [silence] products, please have [silence] your device serial number [silence] and contact information [silence] ready. If unavailable, kindly call back later. For out of warranty product, paid support [silence] option may be available [silence] depending on the issue. [silence] Thank you for calling Linksys. This is [silence] along. How can I help you?
00:00
Speaker 1
Well, your name is Abby. OK. I am a Linksys router owner that I've had I'm not sure how many years now. And today. It might have happened yesterday, too. I'm not getting Wi-Fi from my, from my router. Can you tell me the specific of where that's located? So, a serial number. Looks like 33 c is in Charlie, 10 m is in mark, 21 b is in Bravo, 1 [silence]
01:00
Speaker 2
this is at PEPPIE mhm okay so your wireless is not working can I have the model number and the serial number of your links is device please it should be underneath the router itself
01:00
Speaker 1
The serial number is three three C one zero, M and then mark two one B and then Bravo 10062. Correct.
02:00
Speaker 2
Hmm. One, zero zero six two. The last five numbers, okay. All right, so you have a MR7350, is that correct? Yes, it's still underneath the router. Uhh, it should say model number.
02:00
Speaker 1
Serial number Mac address. Mac address WPS password, recovery key, name, I don't see anything with the model number. Oh, MR, there it is. MR7350. Oh, I don't know, five, six years? Whenever, probably just after it came out. Probably long, whenever I whenever it came out. I bought it on Amazon. Joseph Flash, name is Ludwig, L-U-D-W-I-G. J Ludwoddad@Yahoo.com. So J-L-U-D-W-I-G-D-A-D.
03:00
Speaker 1
Spectrum. right. Okay. Okay. All of a sudden, I had my Wi-Fi. I don't know what I did or what went on. Yes, it is. But I don't know what I did, because I didn't do anything other than look on the bottom of the device like you asked me to. I'm trying to figure out why why why why it went it went away. I am.
04:00
Speaker 2
Okay. And who is your internet provider? Spectrum. Can I also have your phone number, sir, in case the call gets disconnected? [silence] Your connection, your wireless connection is back? Hmm. [silence] Maybe, uh, yeah, earlier it was still trying to communicate with your modem. That's the reason why. Uh, right now the, uh, Right now you're, are you, are you online?
04:00
Speaker 1
For now it is. But I, I don't understand why it could have stopped working. See, this I'll tell you what happens. What was your name? I apologize. What was your name again? Happy. Happy. What I do, Eric. What I do is in the morning before I go to work, I'm a single man. I live by myself. So I turn everything in my house off, including my router and my modem. And then when I come home from work, I power it back on. So I don't want to I don't want it on while I'm at work paying for something that I'm not using. I'm usually within a couple minutes, everything comes together and I get my I get my wireless connection going. But today it wouldn't it would not it would not have to.
05:00
Speaker 1
regardless connection. I had a, I had a red blinking light on the front of the link this router, then it would go blue and it would go back to red, then it would go blue again. um, I thought it would might have been maybe my internet service, but she said when I called the spectrum, they said it was fine. It's set to just it's that the router's not uh, wasn't uh, sending wasn't communicating or something to that effect. But but right now I do have an internet connection. [silence]
06:00
Speaker 2
Yeah, probably earlier, sir, the Linksys router lost the connection from your modem. Okay, I don't know if they they did something from their end. But, you know, Linksys uh the the router itself relies on your modem connection. Okay, so if if there was like, um uh if if they had downtime, um then then the the router will will also uh have a
06:00
Speaker 1
You're trying to say the router might be working, but, but there's no internet connection for it to send the signal to. Would it, would it, would the, would the router go into a, like a, a non-connect mode, like the light would turn red or something to that effect? Sorry.
07:00
Speaker 2
Right an issue. Okay, so Yeah, yeah. Once the router turns red, that means it gets no signal from the modem. Okay? And uh sometimes the router will fix itself. Okay? It will try to communicate with your modem. Okay. Um it it it it it will take around like uh maybe 5 to 10 minutes before it can get a connection back. So, as long as the as long as the settings is still there, the configuration of your router is still there, and as long as the the the router is not reset to factory default.
07:00
Speaker 1
When you say the settings, what do you mean? When you mean by the settings, what does that mean? So, so if I unplug what I'm trying to what I'm trying to say is if I unplug it and plug it back in, are the settings still there? I don't know. I'm just asking. I I didn't go into my I didn't go into my, I didn't go into my Linksys app and make any make any changes. No, I didn't do that.
08:00
Speaker 2
It should still, it should, it should get a connection from your modem. Okay, the connection should... well, settings, the Internet settings of your Linksys router, okay? Yeah, because this router is not plug and play. The Linksys router is not plug and play, so you need to configure that in order for it to communicate with your modem. So, you need to register. Yes, of course. As long as you did not... yeah. If ever you lose the connection, Sir, one... one, one most common, uh, uh, that you need to do in order to...
08:00
Speaker 1
So, just a little bit of information on this particular router. Is this particular router expandable with other like little nodes or satellites?
09:00
Speaker 2
for you to resolve the issue is to unplug the power of your lynsis router as well as the modem for you to have the connection, yes. So maybe it takes time, okay? It will take its time to get a connection from the modem. So if if it's really not, yeah that's that's what happened right now and that um you got the connection back. So maybe it was it's taking its time. Yeah. Hmm. [silence] It will, yes, um you can still add another node for this, because this is a mesh router. So if you want to like extend your wireless signal, you can purchase another um MR.
09:00
Speaker 1
So, it will extend that to maybe, like, if I had it in a window in my room, it would possibly send it outside onto a deck or something. So, what was the type of, you said, mesh router? What was the node type you were speaking of? You were speaking of an extended node or node? You were speaking of a certain model or something? What was the type you were speaking of that could extend the signal? No, I'm asking you what type.
10:00
Speaker 2
uh, what was that again sir? [silence] node yes node. [silence] yeah, it's like a wireless repeater. So, it will [silence]
10:00
Speaker 1
I am, I am, I am.
11:00
Speaker 2
It can be the same model. Okay, since this is an intelligent mesh router, you can also add another intelligent mesh router for this. Like, let me just check the other models.
11:00
Speaker 1
Are you still there? I guess not knowing all the differences, what what when you start going up like that to different models, what are you not getting or getting that's different than what I have right now? Gotcha. Okay.
12:00
Speaker 2
Yes, I'm still here. Sorry about that. So, uh, you can actually get another MR7350. That will act as a child node. Okay? You we also have other MR uh, models, MR series models, like the MR 7500. Okay? And Well, it differs from its coverage. Uh, it It It will just differ with the speed. So, but it, yeah. It also differs with its, uh, specifications, like the Wi-Fi The MR7350 is a Wi-Fi 6 router. All the other models is also just a Wi-Fi 5 router. So, there is also Wi-Fi 6E, Wi-Fi 6. So, yeah. [silence] That is right. The speed and the coverage, actually. [silence] Okay, yes, we didn't do anything. Yes, you did. Yes, so Sir, by the way, just to set your expectations, this router is already out of warranty, okay? It's because the warranty period for this one is only good for one year. Yeah, just in case. [silence] All right, thank you so much for your time, Sir. For more information, please visit our site, support.linksys.com. is this Eppie again you do have a great night bye bye.
12:00