Speaker 2
Welcome to link support to ensure quality service. Your call may be monitored for in warranty products. Our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press 1 now. For out of warranty products, please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. [silence]
00:00
Speaker 1
every single day this happens to my computer so it is time for me to get a new computer every day it's just fucked up and it won't work I have to reboot it it's just it's old and And this is is fur is the new. [silence] Hi, I'm sorry, let me get over here. Okay, what was your first name? Hi, my name is Deborah and I. I. Okay, I am a senior citizen, so bear with me. Um, and I have been struggling with with internet stuff and [silence]
02:00
Speaker 2
Thank you for calling links. This is eyes. How can I help you? Uh, this is eyes. ah, aye, aye, and. I'm not sure.
04:00
Speaker 1
and, um, uh, we bought a Linksys. I've got the serial number and everything. Um, and we were told that it would help boost our internet at our house. Okay? Uh, so I probably should give you the model number and stuff first, don't you think? Okay. The serial number is 6-0, C is in Charlie, 1-0, M is in Michael, 1-5, E is in Echo, 0-0-3-1-8. Yes. [silence]
05:00
Speaker 2
[silence] the serial number. So let me verify again, the serial number is six zero Charlie, one zero Mike 15 Edward 00318. Is that correct? [silence]
05:00
Speaker 1
It says links to this model LN 1100. Okay, I have I have a big white box, okay, that's about, you know, uh, five, um, I don't know, 6x9 inches, and then I have two small little white things that stand up by each TV.
06:00
Speaker 2
So, this so this linksys router you have is model ln 1100 and ln 1200. So, you have three of them. You only have one linksys router, no other nodes. Yes. Yes, that is the 1100. The square backs is the ln 1100 while the tower types are the ln 1200.
06:00
Speaker 1
yes, two of them look the same and one of them looks different. Century Link. Okay. So, what happened was is we tried to go with Wi-Fi, so we disconnected everything and we don't know how and then we changed our mind because we found out when there was a guy here, he said this is worse than dial up. So, I called AT&T and they said, well, they don't we don't have Wi-Fi service in your area. You should never have been sent
07:00
Speaker 2
Yeah. The one that is different, that is the parent node or the main node which you will connect to your a modem. Who's your internet service provider? okay so the different shape the main node is the one that you are going to connect to your central link modem or internet provider modem You connect the square shape Alan 1100.
07:00
Speaker 1
Oh! Oh, you mean to tell me this should be out in the living room, connect with a wire connected to that CenturyLink modem that we have? Oh, my gosh! Okay, just a second. Okay, we were never told that because down here on the bottom, we also, this is from years ago, we have a Netgear hub thing, and I don't even know what that is for, but the Netgear hub goes to our computers, which has nothing to do with this thing. Okay, Bill, come here. I need you. So, you want me to disconnect this 1100 and take it out to where the CenturyLink thing is?
09:00
Speaker 2
Yes. Because it will not be able to uh distribute Internet without connecting that uh square box to your CenturyLink modem. Uh huh.
09:00
Speaker 1
Oh. Oh my god, hang on. Okay. wireless okay you'll be able to walk me through me okay so I'm taking the box the 1100 right now and walking out to the living room where the Century Link modem is and I don't need any wires other than the wire to plug the the thing into the wall and you're going to show me how to do it electronically? like Wi-Fi
10:00
Speaker 2
modem yes because it need to be connected to your internet provider for it to distribute the internet in your place and so you don't need so you don't need to connect your computer or any other devices you don't need to connect it to your ML 1100 because you just need to connect to your internet wirelessly through Wi-Fi. That's how the link is [silence] Yes. You don't need to connect it [silence] Okay. Uh before we
10:00
Speaker 1
Get all that off there. Okay, just a minute. I need a clean working area. Just throw it. That still. I'm so well. I didn't know that was going to happen. Okay, go ahead what ma'am. Okay, thank you. Truclear D, E, B, R, A Ewing Uh-huh. Ewing E E as in echo, W-I-N-G Correct. [silence]
11:00
Speaker 2
Yes. Before we proceed, uh, I'll create first a record for you, ma'am, okay? I'll create first a record for you before we continue, okay? Because it's, you're welcome. So, your, your name ma'am is D-E-B-R-A. Deborah, and your last name? E-W-I-N-G, Deborah Ewing.
11:00
Speaker 1
Oh boy. You know what, let's put it under Bill. Let's put it under my husband. I have 45,000 emails. He goes through his email every day. So put it under Bill Ewing and his email is bilying1950@gmail.com. [silence] Correct. [silence]
12:00
Speaker 2
[silence] Okay. Deborah, may I know your email address? [silence] Yeah. Yes. [silence] So, let me just spell the email address. B-I-L-L for Bill. And then your last name, Ewing, E-W-I-N-G. 1-9-5-0 @email.com Alright. [silence]
12:00
Speaker 1
oh i purchased it like uh... uh... uh... you know i don't know two years ago we've we've never used i mean it's a big problem i've just never you know we've got so damn many wires and we don't know what we're doing lay it on its side so it won't fall again. you know we're old we're in our 70s, you know. I mean I can look it up I can look it up on my Amazon account and find out for sure. but it doesn't matter. right there's no warranty and I don't care. I just want to know how to hook it up and make it work. [silence] have you had an experience with that? no actually no i'm sorry [silence] [silence] you
13:00
Speaker 2
And two LN1200. That is the two tower-shaped Linksys product. and you just purchased this uh when was it. the date of order. all right. That's fine. That's okay. Yeah, that's fine. all right so this is two years ago that would be 2024. okay that's fine because the Fry
13:00
Speaker 1
There's all these wires back here. Thanks. Well, we, we, I thought it was set up at one time, but I mean, it's always been a red light. and I never bothered with it because I had the internet was fine. You know, but the it's always had a red light on it. and so I always if I, if I have internet problems, then I reboot it and then the light goes blue. but then it goes red again. So, I mean, it's just, it's just plugged in doing nothing. Yes. I have um, uh, yeah, I've got this, uh, [silence]
14:00
Speaker 2
No worries because this product I think is still in warranty. You were not able to set it up right? This is your first time first time setting it up. Mhm. Mhm. Mhm. All right. So your internet service provider cento link provided you a modem, like a bags right? This is in the really. A bugs something.
14:00
Speaker 1
Yeah, yeah, CenturyLink. It has DSL1, DSL2, internet, Wi-Fi, yeah. Okay. Okay, just a second. Just a minute. I have got bad knees, so it's hard for me to bend over. So I'm going to need you over here, kind of Bill. Okay, so I've got this 1100.
15:00
Speaker 2
... Oh sorry link ... Okay. Okay. So that's the box that you need your Linksys router to connect to the square shaped Linksys router. You need to connect it to that box. So, make sure you connect using an ethernet cable. You connect one end of the cable to the central link modem and the other end of the cable. Plug it on the internet port of your Linksys router. The Mhm Less than
15:00
Speaker 1
[silence] [silence] mm-hmm [silence] mm-hmm mm-hmm Right Can you hold just for one second? I need another extension cord. I'm not going to have this hanging and I'll fix it later but get an extension cord second drawer under the junk drawer.
16:00
Speaker 2
You see at the back of the LN1100, there are five ports, and one of the ports, there are four ports labeled 1 2 3 and 4. That's the Ethernet ports, and the other port is the internet port. Oh, which is a yellow label indicator on it. Do you see that? [silence] Okay. [silence] So, I saw the Ethernet cable.
16:00
Speaker 1
The yellow label. So then I just need to find a pink one down here. You know, it's interesting because there was these yellow cables that are down here that somebody wrapped up and said, you know, I didn't need them and I thought, well, that's odd. And so let me undo them. Because I'm wondering if there is a Government local award. Okay. Well, it's it's long gone. I mean, no I do I got so many cords. I don't know which is which. Just a second. Hang on a minute. Plug that in please.
17:00
Speaker 2
plug it on the uh port with the yellow label. Yes. Uh when you've uh usually this linksys router has uh uh ethernet cables along with this router the power cable adapter and an and a cable is included um
17:00
Speaker 1
Just let go for me, how it. Yeah. These fucking things. f***ing things. Okay. Okay. Well, let me try this yellow one first, because there was a yellow one that was plugged in, . Hold on. Okay. Just a second. Now let me crawl behind here. I don't know, uh, . Okay. No. Uh-huh. Now I have oh, wow. Okay, I have on the back of this uh, century link box, there's four different connectors.
18:00
Speaker 2
Make sure it is the right cable, because it could be the reason why it's showing a red light because the cable you're using is not the proper cable, Ethernet cable it should use. All right. Just make sure to connect it to the port with a yellow label.
18:00
Speaker 1
There's, uh, slots for Ethernet, and then there's a LAN, WAN hole. And, what should I, what do I should plug this thing in? Let me. Okay, I have an Ethernet, one, Ethernet, two, Ethernet, three, Ethernet, four, and a LAN, WAN. That's where he is. Select, which one, the LAN, WAN? Okay. Got it in.
19:00
Speaker 2
You find the port which also indicates internet or one. Or a WAN. Yeah, that's the one you need to plug in the cable there. Yes, the LAN one. You plug in the other end of the cable on that. Yeah. And the other end of the cable, you plug it on your linksys router, the one which has a yellow label.
19:00
Speaker 2
indicator. The internet. Yeah, all right. Your Linksys is also plugged into a power source, right? So that you will know if the light is on. So, it turns red. All right. It's not blinking. Because once you connect and power, your Linksys is
20:00
Speaker 1
just a minute just a minute it's yellow it blinked twice and now it's like a yellowish white and steady steady okay yep it is it is yes okay you need to I need to connect what
21:00
Speaker 2
Yeah, it should turn white. It should turn white because once you connect your Linksys router to your modem, uh, it's light will turn to solid white. So it's solid white now? All right, that's good. Now, I need you to, uh, connect your mobile device or your laptop, whatever is you're using. Uh, I, you need to connect your mobile phone.
21:00
Speaker 1
Okay. Okay, just a second. I took a couple of pictures but apparently, um, I mean I have a set up wi-fi, oh a name, yeah, Linksys zero zero three one eight. I see. Okay.
22:00
Speaker 2
linksys is [silence] the Wi-Fi name of your linksys router is indicated at the bottom of your router. [silence] So, if you flip that linksys router, [silence] at the bottom of it, there's a product label sticker and there you can see the Wi-Fi name of your linksys [silence] So [silence] Yeah, the Wi-Fi name. [silence] Yeah, now you go to your mobile phone, Wi-Fi settings and look at the list of available Wi-Fi networks. [silence] See if you can [silence] if the Wi-Fi name of your links is
22:00
Speaker 1
Yeah, I'm using my mobile phone. I'm using my mobile phone right now. And it's got a little thing circling saying other networks. It hasn't connected yet. Uh, I've got, you know, quest zero 532. It says weak security. Uh, then other or my network Ewing quick seats. But that was an old thing. Um, it has something SSI. Yeah, I, it doesn't say the links. this, but let me see if it shows up on the computers. Hang on. Links 00318.
23:00
Speaker 2
is listed on. That available Wi-Fi network names. If you can see that, connect to that name. So you can use your mobile phone or your laptop, whichever is convenient for you to use. Okay. Look for the Linksys's Wi-Fi.
23:00
Speaker 1
OK. OK. So my, when I open up my quest, it says weak security. It's not considered secure. If this is your Wi-Fi network, configure the router to your OK. Let me read the WPA2 on the box. Yeah, it's not showing up on my phone, but let me check.
24:00
Speaker 2
You should not, okay. You should not connect to that. Back. Okay. Hold on, Debra. You should not connect to that because that is not your [silence] Linksys Wi-Fi name. [silence] You can't, you should connect only to your Linksys Wi-Fi name and the Linksys Wi-Fi name is the one that's indicated on your router, at the bottom of your router. You should connect only to that. Yes. The one that says the one that says
24:00
Speaker 1
Okay, let me do, I just did. So, let me see. And I'm going to check our computer. I've got two desktop computers. We don't have um a laptop cuz there's no reason for it. Uh Okay. No no Linksys on my husband's computer. You know, and there's a there's a disk here and some kind of uh USB zip drive adapter. I mean, there's yeah all this stuff in this pad. [silence]
25:00
Speaker 1
but I never you know, did anything with it. Let me check my computer. I just rebooted it a minute ago. [silence] Honey, it won't work. Yeah, the computers are in the office. So that's that's not going to happen. just a second. Okay.
26:00
Speaker 2
Make sure the computer are near your link Simulator. Because it may be far away. Okay. So so since it's far away. It will not... it may not be able to see the Wi-Fi name. So just use your phone since your phone can be closer to your links go to your phone Wi-Fi Settings. Look at the list of available Wi-Fi networks. You
26:00
Speaker 1
Let me type in. Uh. Yeah. Okay, just a minute. It says something about Linksys. It says, Join Wi-Fi network. So let me. I have to type it. I have to type the name in. Okay. Well, okay. All right. Okay, just a minute. Just. Just a minute. I got it. Just a second. I know. I've got, I've got a- I have a picture of it, honey.
27:00
Speaker 2
try to try to uh... see if you can scan for more or scroll at the bottom. Maybe there is uh... an option to see more uh... list of your Wi-Fi network names. Okay, now connect to that if you can see the Linksys uh... Wi-Fi name, then connect to it. Yeah, you have to type in the... uh... you have to type in the password. When you connect to the Wi-Fi name, type in the password. Okay. Yes. The password is also at the bottom of your Linksys router. Okay.
27:00
Speaker 1
Just a minute. I'm just, you know, I had to get some water. I'm dehydrated. Bill. Get these weights out of here. I almost stuck my toe. Okay. LYNKSYS 0 0 3 1 8 0 0 3 1 8. Oh God.
28:00
Speaker 2
That's good. Okay, that's good. That's fine. That's fine, take your time, huh. [silence]
28:00
Speaker 1
Oh my god. I at 72 GP, I at 72 GP and caps. GP three for eight. it says joining could not find the network links this 00318 Let me make sure that's correct. Links this 0 0 3 1 8. [silence] yea yep yep uh huh just a second it says joining just a minute could not find the network linksys L I N K S Y S zero zero three one eight uh huh God. [silence]
29:00
Speaker 2
password is correct. You typed in correctly the password. And it say connected but no internet or could not connect. Can you specify? All right. Can you open a web browser on that phone? Open a web browser. And then on the address bar or where you type in the URL site, type their myrouter.info. That's one word, myrouter. Period. info.
30:00
Speaker 1
it says trying to reach linksys now if you're trying to administer linksys now based wi-fi 7 router and reach this page it may be due to one of these reasons number one your current device is not connected to your routers network let me go back up here okay okay well the
31:00
Speaker 2
INFO. And then press enter. You should be routed to a setup wizard of the Linksys. All right, then just follow the on-screen instructions once you're on the setup wizard. Yes. So you need to connect to the Wi-Fi name of your LinkSys.
31:00
Speaker 1
Well it is white and they're plugged in. Now what is a VPN? Your VPN is enabled. What's that mean? Well how the, how do, what I'm asking you is how do I know if the VPN is enabled or disabled? Okay. Okay? Well, you know, I'm reading this it doesn't mean anything and also if you're using a custom DNS provider, I have no idea is who that is. Please ensure that your device [silence]
32:00
Speaker 2
But that's just part of the instructional guide if there is uh an problem with your connection. But, that you will have to uh contact your internet, uh provider, how they have configured your uh internet settings. Maybe they have uh configured your internet settings through a VPN.
32:00
Speaker 1
is connected to the links that's now router close any VPN connections and remove any manually configured DNS server addresses, then try again. So, I don't know what you want me to do. Yes. Well, I typed in My Router.info and what pops up is Lenin's trying to reach Links that I can't see. Do you want me to enlarge that box and see? Yeah.
33:00
Speaker 2
Okay. So those, uh, on the screen you are, do you see trying to reach linksysnow? Is that the screen that you get? If you're trying to administer linksys now, that's uh, the message you get, right? You would. Yeah. Hmm. Yes. Yeah. Yes. All right. No, there's no need. I I get what the page you're seeing. Linksys trying to reach linksys now. And the Three causes, your current device is not connected to your network, Your VPN is enabled. All right, so I get it. I think your links to stable is facing the access issue that we're having. So let's try to clear the catch on your phone here to catch all cookies or any browser cache on your phone. Can you do that,. Do you know how to go to your settings and... oh.
33:00
Speaker 1
I have okay, okay, okay, okay, okay, I have a home now on my case.
35:00
Speaker 2
**[silence]** to **[silence]** What browser did you use **[silence]** to open the **[silence]** MyRouter.info. What browser did you use? Is it Chrome? **[silence]** Okay, now select the Chrome. **[silence]** the **[silence]** Is there a Clear Data or Clear Cache on that once you select the Chrome? **[silence]** Can you scroll below? Yeah.
36:00
Speaker 1
And it says edit. uh-uh, uh-uh. I mean, I'll get rid of these, I'll get, okay, stop for a minute, please. I'm gonna delete these documents, okay? It's just Medicare. No. Okay. Okay. Just a minute. Okay, I'm back here. Oh, and it still says myrouter.info and there's three dots there. Okay. [silence] And that is [silence]
37:00
Speaker 2
No. Uh, the data. Is there an option to clear our data there? Or... no. All right. Then let's not... uh, do that. No. No. Oh. No. Oh. Oh. No. No. No. Then fine. you can go back to your Chrome. The one you open, the browser, where you type in the my router and voa, can you go back to that? And then once you're back on the browser. Uh, do you see the three Yeah, there are three dots on the top. Uh, can you click on that?
37:00
Speaker 1
Lower lower lower. You want me to read what it says? Okay. I sat. No. Now listen. Listen. Okay. I clicked on the three dots next to the task, you know, where you where I typed in my router. router.info. Here's what it says. Search this screen, copy URL, Find on page, read aloud, refresh, auto dark mode, resize text, translate page. Now, you want me to clear the cache on Chrome? No, but let me ask AI here just a second.
38:00
Speaker 2
And then go to settings and select settings. Do you see settings? Settings. It's at the bottom. Yes. Yes, the three dots you click. You don't see any settings? When you click?
38:00
Speaker 1
well yeah I said refreshed okay uh open Chrome and click the three dots in the right okay this is wait on a computer on an iPhone open the Chrome and click tap the three dots at the bottom or top corner tap clear browsing data I never saw that okay to quickly clear the clear cache you're currently on like the links this page press continue oh God okay well let me just a minute just a minute let me copy you where I'll find on page read aloud refresh let me just do refresh there is no clear browsing data [silence]
39:00
Speaker 2
because when you click on the three dots it should show you the menu or [silence] the settings [silence] there's delete browsing data clear browsing data once you select the three dots [silence] what about uh privacy or storage
39:00
Speaker 1
Okay, on Chrome, in the bar is myrouter.info. And then there's a little flag like you would use for boating. And then there's a box with a arrow in the middle, which means I want to share it, download it, whatever. And then to the right of that are three dots. I click on the three dots and it says, search this screen, copy URL, find on page with a little magnifying glass, read aloud, refresh, auto dark mode, resize text, translate page. Nope. That's all I have on there. And this is an iPhone 17 Pro. Brand new.
40:00
Speaker 2
All right. So you don't have any options on that uh on your I phone. Yeah but. It wouldn't show you how to access your setting. Now let's... Since we could not do that, uh, we can only uh, set up your uh, L1100, if you connect to the MoWiFi name. Can you go back again to your phone Wi-Fi settings? Uh, if you're unable to find the MoWiFi name, go to another text now.
40:00
Speaker 1
[silence] It has this thing on there that says SSID number two hyphen 5G. I have no idea what that is. Uh, now all of a sudden something just popped up V-tech A B C nine and seven six five. I don't know what that is. [silence] Let me look on my husband's phone. He has an Android.
42:00
Speaker 2
and connect to the Wi-Fi name of your Linksys router. Yeah. Use the other device, the Android. Let's try to connect your Linksys.
42:00
Speaker 1
Okay, he has MyQ-S25G, MyQ-CBA, and then Something, somebody, Rachel, who knows who Rachel is? Maybe our neighbor's daughter. There is no Linksys Wi-Fi name on the damn phones. That's what I'm trying to tell you. Yes, I'm sitting right here in the living room. I'm right here by the box with the white light. So, disconnect the Wi-Fi. Okay. Go ahead and press the WPS button on the router. Okay, it's blinking. Okay, now you should do that. Now, you should see it. If it doesn't show up, press and hold that button inOkay. Now you should see it. I don't see anything. Are you still doing it? I don't know what to tell you. I don't see any, any Linksys Wi-Fi names. Now, it is disconnected from Wi-Fi for you to visual buttons and that's what's connecting to Witches-1 And see you. But that's what's connecting. But you've got to disconnect it. You got to press the reset button so you can just have nothing connected. Okay. Okay. That's fine. That's what we want. That's all you need to do. We'll get them in contact.
43:00
Speaker 2
Just find the Linksys Wi-Fi in your phone is that phone near your Linksys router? Try to turn off its Wi-Fi, enable and then I mean disable and then enable the toggle button on the the Wi-Fi of your of that Android phone.
43:00
Speaker 1
Disconnect the Wi-Fi on the Android. Okay? Okay, now some other stuff popped up, but not Lynx's. Terrapin Station and MyQ CBA. Okay, Terrapin Station, whatever it was, it disappeared. Okay.
44:00
Speaker 2
Of the Wi-Fi and then um, and then yes, and then turn it back on so that it will have a refresh. [silence] Okay, just wait. Because maybe that phone is still scanning for your Linksys Wi-Fi network.
44:00
Speaker 1
Oh, okay. Yeah, there was one.
45:00
Speaker 2
Because you cannot proceed are setting up your link says water without connecting to your link says high-fi Nick. you can not see it on the list of available uh HIGH-Fi networks. Check on your link says water because sometimes there's a QR code beside a um HIGH-Fi name. you can just use your phone to scan the QR code so that you will be uh connected automatically. yeah. look at the order. yeah. So if you can see the QR code, try to scan the QR code so that you will automatically connect to the Wi-Fi name.
45:00
Speaker 1
Okay, Bill, help me please. Bill? Help! Hold this just like that, please. [silence] It says, unable to join the network, Linksys 00318. Now that's on the iPhone. Let me try the Android.
46:00
Speaker 2
And that way you don't need to type the password.
46:00
Speaker 1
this is odd on the Android just a minute it had a different number hang on hang on OK. I'm having a problem just a minute it says Wi-Fi Linksys 00318 is that the code? Yeah, OK, but now
47:00
Speaker 2
Yes was it able to connect yes You can't you
47:00
Speaker 1
But it doesn't pop, it's, oh wait, it's circling. Yeah, well, it's not. It's still circling. Just a minute. So it's connected to CenturyLink, my Quest, which is our internet provider that we pay for. But the link list is not popping up even on our phone. [silence] Now, maybe do I have it plugged in the wrong holes?
48:00
Speaker 2
uh huh, uh, uh No, you have plugged it in correctly to the proper port.
48:00
Speaker 1
We got my quest coming Thursday. You can't send her out. Yeah, I don't understand. I have it plugged in to the CenturyLink modem into the, LAN and it's plugged in.
50:00
Speaker 2
Yeah, it's correct uh because it's broadcasting your Wi-Fi name it's just that uh you cannot connect to it uh the Wi-Fi name. So there's only two or possible causes for that. One is that your center link modem uh configuration is set up uh to uh. Or program, there are two systems. One is administrator
50:00
Speaker 2
program to connect only to your modem automatically. Your centric uh centurylink modem might be a modem router type uh did you uh do you know what uh type of modem your centurylink is? Is it a modem router type or just a modem because if it's a modem okay, so it's a wi-fi router, then it means your centurylink modem is a modem router type. So uh it could be uh in conflict with your linksys router. You we you need to mm-hmm
51:00
Speaker 1
realize you're paying them a monthly fee and we said, well, yeah. He said, just buy a router and that way you don't have to pay the monthly fee. And so that's why we bought this Linksys. But now I can't, now I can't get Wi-Fi on my patio. No, this was several years ago and it was two separate things. And it worked, but we we were just trying Yeah, you know, I've got Century I have CenturyLink coming on Thursday but I didn't want to have to sit around all day waiting for them. But maybe they'll be able to figure out what's going on.
52:00
Speaker 2
Yeah, no. No. I don't think your friend is right. The monthly fee you are paying, that is the payment you pay for your internet subscription. So you mean to say So Okay. Right. Yes, because your Sim Link modem, as you said, has a Wi-Fi or router. So,
52:00
Speaker 1
right. Okay. I'll call Century Link, because maybe, okay, maybe they can walk me through something on the phone, or they gotta bring me out a new router or modem or whatever the hell it is. Okay. Thank you so much.
53:00
Speaker 2
when the centerlink people come on Thursday, you need to tell them that you need to set up your Linksys router as the main router so that it will not conflict with the centerlink uh Wi-Fi router. Because that may be the reason why you could not connect uh to your Linksys router, because uh you your modem, your centerlink itself has its own Wi-Fi uh router. Maybe it's prioritized. Yes. No, I don't think I don't think they don't yeah, I don't think they don't need to bring you another new router. They just need to set up your Linksys router uh into a bridge mode, so that your Linksys router could access the internet from your centerlink
53:00
Speaker 1
Oh, wait minute, did you use the word... wait, wait, wait, wait. Did you just use the word bridge? Okay. Okay. And it's called the bridge what? M-O-D-E? Okay. Okay. Okay.
54:00
Speaker 2
Sorry for the... yeah, bridge mode because your CenturyLink has its own Wi-Fi. So that's why your Linksys router may have a conflict with it. So tell them... to set up ON...bridge more to your Linksys router so that you can access the Internet using the Linksys router. Bridge. Mode. Set up your... yeah. M-O-D-E. Uh, tell them that you need to set up your Linksys router into a bridge mode. Because, your Linksys router, the one that you have. Will automatically connect, uh, to your CenturyLink. And will be able to access your... [silence]
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Speaker 1
now let me ask you what I have a net gear box would that help okay okay honey you okay thank you thank you so very much I really appreciate your help you're amazing thank you and you have a blessed day honey thank you bye bye you too
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Speaker 2
internet once it's set up as a bridge mode, okay? And then you just, uh, hmm. That would, it wouldn't help because a netgear box is a different, uh your Centurylink system, uh Centurylink modem is built in with a modem and router type. So even with a Netgear box outside of the picture, you need to contact your Centurylink provider so they can configure the setting your internet settings, okay? You're welcome. You're welcome. It's my pleasure to assist you Debra and take care also. Thank you for calling my name once again. This is Ice. Have a great day and goodbye. Bye. [silence]
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