Speaker 2
Welcome to Linksys Support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press 1 now. For out-of-warranty products, paid support may be available depending on your issue. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out-of-warranty product, paid support option may be available depending on the issue. Thank you for calling Linksys. How can I help you? I'm sorry, sir, we don't have, uh, we don't speak Spanish. We only support via English.
00:00
Speaker 1
Hello, how are you? Good, good. I'm calling because I have an internet rouper with you guys and I called my Wi-Fi person and they told me that the routers are they're like, they're not making the internet pass through through the house. So, they think they're damaged. Um how how we can know if it's damaged or it's not the problem? Yeah. It's serious problem, but serious problems problem. Are you talking about
01:00
Speaker 2
OK sir. I'm good man thanks for asking. How about you? [silence] Sorry they're saying that the router that you have is the one that is damaged. What's your Linksys router? Can you double check it for -- can you provide me the serial number? four of them okay okay okay Mm-hmm
01:00
Speaker 1
they were on the 8655. yeah you were right yeah yes just so i can to go. liberty. fiber optic elite yep no in our water. instead it turned out fiber optic it's liberty but is but it is not a fiber optic yes
04:00
Speaker 2
Okay, thank you so much. And then this one is showing as the HWH03 or is the - is this the model number of the four VeLoPs that you have? Okay. And who is your internet service provider? Liberty Fiber. Okay, so just Liberty. All right. So you have contacted your internet service provider and then they've mentioned there is a problem with your modem. So you have already done that. And they said to replace the modem, correct? Regarding your internet service provider. And would you be accessing Wi-Fi unlocked use? Do you have Wi-Fi unlocked?
04:00
Speaker 1
¿Qué color tiene los LEDs?
05:00
Speaker 2
on the modem has Internet and it's working. However, the Linksys router that you have, what's the color LED light at the top? [silence] blue. Okay. [silence] Sorry, um, the [silence] Yes, ma'am. I'm still here. So [silence]
05:00
Speaker 1
uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, yeah, and when I enter in the app, when I search the device, it says zero, so doesn't recognize. Uh, zero, there's no. Zero. The four available that we have are like, it doesn't recognize the most modern, principal modem. Uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, no, it says nothing. It says, uh, there are no devices connected to the Wi-Fi. Uh,
06:00
Speaker 2
Yeah, I'm still here. All 4 nodes for Velop are solid blue. OK. So on the Linksys app, it's saying how many nodes are showing, 0? So you cannot see any child nodes on the Linksys app. OK. OK.
06:00
Speaker 1
online. You have online. Yeah, all of, it's only blue. Welcome on the score number on the score Bernal 11 at Gmail, Oh, sorry, at hotmail.com Bernardis B B like bear E like elephant are like Ralph
07:00
Speaker 2
Okay. Okay. You know. But the parent node and then the three child nodes that you have, all of them are solid blue, right? Okay. So before we proceed on that one, mom, maybe you can provide me an email address. Let me create a case ticket first before we move forward with your concern. Can I have an email? Can you spell? Mm-hm.
07:00
Speaker 1
Self N like Natalia, a like autumn, l like lion. 11 at hotmail.com. No, I yeah, Manuel underscore Bernal. I love it. Yeah between Manuel and Bernal is an underscore. It's only one underscore. Manuel underscore Bernal, 11 at hotmail.com.
08:00
Speaker 2
So that's Manuel, M-A-N-U-E-L underscore Bernal at Hotmail dot com. Okay. But is there an underscore between Manuel and Bernal? So it's... Okay, so Manuel underscore... Okay. So, man... Okay. Eleven. Thank you so much. [silence]
08:00
Speaker 1
Errr Yo tengo login, lo tengo ahí, si si yo siempre he entrado ahí pero porque yo no puedo guardar olvidar ya
09:00
Speaker 2
And first name and last name. same on the email? Okay. All right. And this is the best callback number in case the call gets disconnected, right? The one that ends in 8-5-4-9. Okay. Thank you so much. So, how did you log in, ma'am, to the links app? You log in directly to your linkedin account? Did you log in using your email account that is associated to the account?
09:00
Speaker 1
so you're going on me uh-huh yeah with that email to log out in my account okay I'm going I'm gonna okay I am log out already
10:00
Speaker 2
Okay. Um, let's try this one then. Madam, since all all devices that you have are solid blue. If they are all solid blue, that means they are connected to each other and they are online. However, since you've mentioned that they are not showing on the Linksys app. Do you have Um, can you try to log out on the Linksys app? [silence] Um yes. Log out your account on the Linksys app. [silence] Okay. Log out for now, but do not log in yet. [silence] Okay.
10:00
Speaker 1
Okay, give me a second. Okay, I already made it. Um I'm like email, like the password of the router. Okay. And now, okay and when uh then it says, uh, enter the password. Okay.
11:00
Speaker 2
[silence](17.86) And then what can you see on the app now? What are your options to login?
11:00
Speaker 1
o más abajo, recovery key. Ahí sí, está el recovery key. No lo veo. No lo voy a sacar de la matriz. 53. Ajá. 3 por 2. 3 por 2. Déjame, me columbro. Okay. Yo ya puse el password. Lo dice la notificación. Sé que no. Si sé cambio, ok, va, va. Continue. And they are telling me that I create a new, a new password to the routers. Yes, yes, yes.
12:00
Speaker 2
Okay. That's fine.
12:00
Speaker 1
Okay, so this is not gonna fit this is not gonna fit any password that I have to the router, right? When I search for the password, yeah, the Wi- five links. This is for the link. Yeah, right now, to ask for the link unit. Yeah, it will be four of the same router. It's not only that one of the four. with the light.
13:00
Speaker 2
So this one is for the router password only, where you use to, to log into the link Z- app, it will not affect the Wi-Fi password that you have already created associated with the Wi-Fi name for the WHW03. So, um, create any password you prefer for the router. Uh, sorry. to the Wi-Fi of? Yeah. Yes, yes. So this one is for the link Z app only. So at least 10 characters, one capital letter. Yes, this is for the link Z app only. This is this is for only the Linksys app. It will not affect the will not affect the wi-fi. Even if you have four no. Okay. So that will not be affected, sorry?
13:00
Speaker 1
Um, given it a second, but what is the Wi-Fi name here? Yeah, I I'm connected with that. Oh already go it already go. Is this zero this positive? Um, there are not there are no um devices connected to Wi-Fi go to the configuration, but it says ah internet online in blue, zero devices, um five last connection control parents.
16:00
Speaker 2
Okay. [silence] Are you connected to the um are you connected to the Wi-Fi of the Linksys develop? Okay. So let's Okay. So what do you have now on the app? Sorry, sorry. Can you read back to me what can you see on the app.
16:00
Speaker 1
zero and we we have the principal mall that is Liberty and then we have four repeaters yes is turned it off ah it's off already mhm the Shawmo they're off all are off yeah the repeaters
17:00
Speaker 2
how many nodes are showing? two and then the four repeaters, they are, they remain solid blue, right? Okay. Is it possible that you can try to turn off the parent node? Just turn it off. Yes. Leave it off for at least 60 seconds. It's off already. Okay. And then the child nodes, can you also turn them off? Yes. The repeaters.
17:00
Speaker 1
onk,falio apagalo apagalo,ok,ok,no,están,Ahora,Paul,pausa,el de abajo,dame un segundo,dame un segundo,dame un segundo,ese es un descanso,a ver...
18:00
Speaker 2
Yes, the repeaters. Yes, turn them all off. Yes. Um, just the power adapter. Yeah, just turn them off, just unplug them. The power.
18:00
Speaker 1
que pero no es el mismo hay que ser otro uno y de aquí más son tus son son diferentes no es un tren que está confiable tenemos tres modelos iguales y otros es un modelo diferente este repetidor es con vosotros. a different model. Bel, W, the one that you say first. Yes. Y2, uh, the model, um, uh, do you want to see, it's a WHW-I-P like Paula. It's for the one that, the first one that I told, the zero number, the, the,
19:00
Speaker 2
Mm-mm. So, you have three. Um, let me, let me make sure that I have you correctly. So you have three, um, The, what model are the three Velop? The, the, so you have three, WHW03. Uh, okay. And what, uh, and what color is the one that is the one that is so different? Sir, what model? Yes, the model of the one. And what is the parent node that you have? Okay, the 08655, that is the parent node.
20:00
Speaker 1
Yeah, the one that I gave you the first. The parental mode? I don't understand it. Can you please tell me again, sorry? Uh, the paar, yeah, the pairing mode. You're telling, right? Uh, they give me in the app, it says, um, the dispenser will be disconnected.
21:00
Speaker 2
Can you say that again? [silence] DINORS Can you turn on the parent node for me now? [silence] The parent node that's connected to your Internet service provider. Can you turn that one on now? [silence] The parent . the parent node, the one that's connected to your modem, right? The parent. Um, can you turn that one on now?
21:00
Speaker 1
You need to reset the router, and disconnect. It will be, if you reset the router, it will be disconnecting temporary to all the Wi-Fi devices that you have connected. So, and then it says, they will be connected automatically when the router will be on. And then it says a bottom close and then reset in the app. A blue bottom. Okay. And then I said, and then unpaired. Okay, I already did it.
22:00
Speaker 2
Yes. Um, on the app, just close the app. Just close the app. And then remove it. Uh, not just close the app, remove it on the running background of your phone, but do not open it yet. All right. And then, did you turn on already the parent node? [silence] No. On the [silence] [silence] Velop. So you you have four you [silence] you have three different [silence] right? One of it is [silence] the one that you provided me the serial numbers the 08655 is that on or no? Yes, so you need to power on first the 08655. [silence] Not yet the two. Um [silence] Power on first one [silence] node. [silence] Uh [silence] Ok. Uh [silence] No, no, no.
22:00
Speaker 1
they are connected give me a second and they're all over the place in the house so an e box you know you're telling me if I if I have an e box what is that what is an e box ah we have about that we have the mother and hear with us yeah yeah yeah
24:00
Speaker 2
right? But your modem is working, right? You have you have Internet from Liberty. OK. Do you have a box from Liberty? e box, OK. That is where one note or one. (no just a box like a modem. Like you have a uh from Liberty. Yes. OK. And then that and then that modem you have a you have one node that is connected via cable, right?)
24:00
Speaker 1
Give me, give me one second. Let me go downstairs to search. papi. Hay un router que debe estar conectado por cable al modem verdad. Si. Yes. Yes. Is connected with cable. Um he gonna. Papi no. Ya, ya, ya. El que no se lo que va a aprender, lo que hay que conectar. Oh give me a second. Here, I connected it right now. Right back because we say your power off, your power's still off. Conectado. Porque no. ok. Ahí está bien. No give me a second.
25:00
Speaker 2
to the modem. Okay. Okay. And then what's the color LED light of that node? Yes.
25:00
Speaker 1
Oh. Yes, uh, light green. No. Is solid green. I'm not going to have one more flower in the city in the city. OK, the, the, the both, there are, upstairs are red and the ones downstairs are solid green. How many? How many are there? Oh, oh daddy. Give me a second. What you did. OK, two, uh,
26:00
Speaker 2
Okay, light green, okay, but are they blinking or they're all solid green. [silence] All four of them. Okay, how many are solid green? Okay.
26:00
Speaker 1
It's only two. We have only one green solid green. The other one's are red. Solid red. Yes. Yes. Leticia: [silence] two. Remember that we have only three. The main one and the two upstairs. So we have one solid green and two red. Yes.
27:00
Speaker 2
other nodes are solid red, okay. So, we have one, so we have one solid green, which is the main one, right? And then three are solid red, okay. Let me set a timer for those solid red for at least three minutes if they remain, um, if they remain solid red, then we need to move them near with the part Current node okay, so we can, we can re-add them back to the network because I think that's the reason why it's not showing on the app. [silence] I will let you know if it's 3 minutes already in hours.
27:00
Speaker 1
Okay, perfect. Thank you. Okay, we have now two solid green and one red. Blinking red. Yes. Yes.
29:00
Speaker 2
you're welcome. And by the way ma'am just like to let you know that the device is actually already out of warranty. We will still be able to support you with the device. But in case there's in case there's any hardware defect on it already, we can no longer process any replacement. Okay? Oh, sorry, you're welcome. So we Okay. 1 red. Okay. So we have we have we have 1 minute and 10 seconds left. So we'll just finish this timer. So at least we have one. So we have two solid greens now. Okay. So let's give it some time for the other one. If it's blinking [silence] King, so I'll just, I'll just finish this time around here. Okay, no worries. If you need to do something else, while we're waiting, you can take your time. uh, okay. Okay. Okay. So it, it was blinking. So it's
29:00
Speaker 1
Oh no I'm sorry is WHW-B321B. Whichever ends in one B.
32:00
Speaker 2
sorry so we have three in green okay what is the like that keeps changing the led light? is that the WHW01P or is it all still or is it still the WHW03 V2? okay where is the WHB01P? where is that one? Oh, did you not turn that one on? Oh, okay. Um, not yet. Not yet. Let's just leave that one as it is for now. Let's turn that one off. So, um, one, so we have now, um, so we have now still two solid green. And then one blinking red. Or solid red again? Now it's solid green, okay. So I'm going to set the timer again, another three minutes just to make sure
32:00
Speaker 1
okay you'll let me know okay thank you
34:00
Speaker 2
Sure and double check if they remain solid green for three minutes. okay? All right. Let me know if you see any changes like if you. yeah. I will let you know if three minutes but let me know as well if you observe anything if the LED light change again. Okay? You're welcome.
34:00
Speaker 1
is left? uh, it is in solid green all the time. That's the way you balancing Yeah, yes. Okay.
37:00
Speaker 2
Just in time. How's the LED so far? Okay. All right. So, um can you can you? Okay. Can you check if your phone is connected to the Wi-Fi? Again, of the. No, on your phone, just on your phone settings, go to the Wi-Fi. Make sure that you are connected to the Linksys. Okay. But I need you to uninstall and then reinst-- reinstall the app. Yes, the Linksys app. I need you to delete the app or uninstall and then reinstall it again or download it again after you uninstall it. Okay.
37:00
Speaker 1
okay it is is it's complete come complete linking let let the links okay I'll read it then I enter with the password first all ready put it and it's connecting configuration of the router okay it's loading it says
39:00
Speaker 2
and then, um, open it and then log in using your router password. agree to the agree... yeah, sorry. Yeah, yes, agree to everything and then allow everything. yes, use router password, not the email.
39:00
Speaker 1
Restart we will start the router. Restart we will start the router. We restart the router. We have found a problem. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. My father tells me that all the time we have the same problem with the app. It says that we need to restart the router. Okay, papa. Okay, okay, it helps it connect only. Now we have to disconnect everything. The main one that it was since. The main. Do you understand me, Charlie. My father tells me that all the time we have the same problem with the app. It says that we need to restart the router.
40:00
Speaker 2
It's still, it's still asking, restart the router, okay? Um, can you turn off only, um, can you turn off only the parent node that is in the basement that is the main one, right? Okay. Yes, I need you to disconnect the one, and, let me know, let me know if the parent, no, they don't.
40:00
Speaker 1
you the same thing I told you right now all the time we we reset the routers and all the time starts getting the same notification Restart the router Restart the router so we think it's a problem with the Okay, we're going to try with that one again Thank you. Thank you.
41:00
Speaker 2
Okay. So, we will try parent node. Yeah, we will try to turn off only the parent node for at least two minutes. If it's still gonna be the same, then more likely what we will have to do is either reset the parent node or lose at least one of the child nodes as a parent node, if that's fine with you. However, if we will go through with the reset or promote a new parent node on one of the child nodes, we have to reset everything. So, everything that is configured on the linksies router, the Wi-fi name, Wi-fi password, that will be deleted if that's fine.
41:00
Speaker 1
I'm sorry I don't hear you. The last thing you said already disconnected. The parent mode. Okay. No, that I won't I wouldn't connect it. Okay. So, you were telling me that the power and the router that is in the main, it doesn't work when if you have the one that is on upstairs to like their parents.
42:00
Speaker 2
Okay. So, I'll set the timer for two minutes. Do not let it turn on yet. Yes, so, if it's still gonna be the same, if we still receive the same message, um, it's easier that we can, um, reset. We will reset the parent node. If not, um, we can if it's still gonna be the same after the reset of the parent node, then we will use one of the child node to promote as the new parent node. So, we will
42:00
Speaker 1
And then the one that is in the basement, I put it upstairs we're replacing the other one that is is going to be downstairs. Perfect I could leave it Perfect. You need to log out, or no? Okay, it says OK.
43:00
Speaker 2
we'll switch the nodes. correct but for now, uh but for now we will try to reset first the parent node that is original. so we will start with our first, we'll try to link it up on the lynx app if we will still receive the same message then we will switch nodes. so uh we'll proceed first with the first option, okay? for now we still have 40 seconds left before you power on the parent node. and then I need you to turn off I need you to uh sorry I need you to close the linkseys app and then remove it on the running background of your phone. no need to no need to uninstall it. you need to log out on the app if you have the option. Okay, just close that one. Just close it. And then you know how to remove running backgrounds, right? Of your phone? Yeah. Okay, remove it on the running background, but do not open it yet.
43:00
Speaker 1
Let me know when on me tonight I guess but and right now it I think and again in right now okay okay that Connecting right now
45:00
Speaker 2
Okay, just in time, you can turn it on back now. Yes, turn it on right now. It's already time.
45:00
Speaker 1
I'll be a. Thank you for watching the video and see it. Let me know if you're 800 607, 888. Guay, ¿está encendida? Sí, listón. El color está el color del centro del banner. Sorry. Estoy checando el de abajo. También está en la parte de abajo. Tierra. Abajo está verde, verde sólido. Ah, bueno. ¿Con la conche?
46:00
Speaker 2
Did you turn it on or not yet? Okay. And then what's the LED light color? Solid green, okay. Can you try to log in again on the Linksys app? Use still the router password. Yes.
47:00
Speaker 1
Obtain the configuration of the router. The the ones that are up stairs are in red. [silence] Okay. Yes, loading the app is loading. [silence] It's loading. [silence] The downstairs as well, it's still up. If it. It's still. Still has a little bit of green.
48:00
Speaker 2
Okay, that's fine. In a few minutes, those will connect back to the parent node. We'll just double check if we can if we can still get the restart router message. Okay. Still loading? Okay. But the parent node is solid green, right? It remains solid green? Okay.
48:00
Speaker 1
Yes. I got age Pam, because we have. Oh, no, no, we're doing it, why not we're doing a disaster. I don't know, because the app is running loading loading loading road loading. Oh yeah, it's connected. Yeah, let's disconnect it, right? Okay. Is it connected?
49:00
Speaker 2
okay let's give it a few minutes if it's still spinning double check if your phone is connected to the wifi for the linksys and connect it to the wifi of the linksys okay and then refresh the app if it's still loading
49:00
Speaker 1
and let me share from down is this connecting to the router okay okay I already I already entered the router password ok I already entered it the same message restart the router [silence]
50:00
Speaker 2
connecting to the router, okay. okay. all right, what do we have on the app? restart router. [silence] we'll be testing the app right now. you update your phone to the current version? yes, i do.
50:00
Speaker 1
Okay let me show them here. Okay. Give me a just a second so I can explain it to my father here. want the password from here and the password. So with the one down here let's pair this for then baixat one from here and from here go back and bring the other back but it will delete the name and the password all over again. So with the other one up here we have the preset. Okay
51:00
Speaker 2
Okay. Okay. So for this one, it still actually still keep showing online for the parent node. I think we really need to perform a reset if that's fine with you. Once we reset the parent node, the wifi name, the wifi password that will be removed or deleted. And then we'll just have to. So, and then everything will be disconnected for the meantime for the devices that's connected to the internet until we set it, um, until we set it up back online. Then create the Wi-Fi name again. Um, you can then. Okay. Okay, I'll be here.
51:00
Speaker 1
okay okay okay we'll do is I'm I'm I'm again what do we do okay I give you my phone it's still in oh no what do we do okay a cereal number is
52:00
Speaker 2
Okay. All right. Can you double check what's the serial number of the parent node for me? Because on your system, it's showing a different serial number.
52:00
Speaker 1
20 again. Six. Six. Nine. Nine. 60:30. Yeah, I already saw. Yeah. [silence]
53:00
Speaker 2
Okay, thank you so much. So I need you to um there's a reset button underneath it um it's a red button. Can you double check if you can see it at the bottom? Okay um I need you to press and hold the reset button man but I need you you to watch the LED as well. Once you start holding the reset button, the LED light at the top will blink red three times and then it will turn off. Wait for the light to turn to solid blue before you let go of the reset. Yes. Yes. Press the reset button. And then watch the LED. uh the D-Link. It should blink red three times and then it will turn off. Wait for the light to turn blue before you let go. Wait for it to turn blue before you let go. Yes. Hold it still. Let go. You can let go of the reset button. Do not disconnect any cables. Just leave it as it is. Okay. Did you let go already of the reset button? OK. Let's allow it to recover for at least 3 minutes. Let me know if it's solid red. And then, any changes, ma'am, with the LED light? Is it blinking blue or blinking red? Blinking.
53:00
Speaker 1
alrededor del fondo todo el tiempo es que ya cuando lo 50 10 [silencio] I mean, Jeff? Okay. That's it. Anything else? Okay, so now I'm ready to, hold that that the reset button, so now I need to do. Okay. It's blinking, two times, red. Perfect. Now it's working. Now it's stopping. Stopping.
56:00
Speaker 2
Keep holding it.
57:00
Speaker 1
It's a black. Like it's turned off. That's... Okay. So it's only... solid blue. No, it's not sorry. It's interrupting the time. No, it's turning... we're not... it's still... Yes. Okay.
58:00
Speaker 2
Okay, hold still the reset buttons. [silence] [silence] Let me know if it's solid blue. [silence] Is it still off? [silence] It turned blue. Okay, let go now. [silence] [silence] It's blue. [silence] Okay, you can let go of the reset button now. [silence] [silence] And then let's give it some time to recover at least 3 minutes. Let me know if it turned to solid red. Okay.
58:00
Speaker 1
We have a replacement. We have done for that. We can replace it or no without guarantee. Okay. Red right now. call it red. We'll let you know as soon as we want to Leave me alone. T. Awesome. [silence]
59:00
Speaker 2
sorry we will not do anything yet red okay let's give it 60 seconds to make sure that that one is all over the red before I tell you what to do next okay just to make sure that that one properly reboot
59:00
Speaker 1
Es que no, pues... es como algo muy... ¿Pick up? Papa ¿ven? ¿Yo no me quise sonar? ¿Eh? Sí ahí va, ¿eh? Lleva papi. Yo no me quise sonar, ¿no? $h = 1.638$ es como amor Yes. I already did. So five friends. It isn't orange, where I know. [silence]
60:00
Speaker 2
okay, so, this earlier, I ask you to press and hold the reset button, now. uh, I need you to, uh, press the reset button five times. Uh, so do not hold it, just press it five times. It's like press, release, press, release. Uh, so, not too fast, not too slow., just a minimum amount of speed. Uh, the interval is one press per one second. Uh, so, do it five times. Okay. All right, so, that means it's trying to connect back to your internet service provider, so, let's give it some time. it may take three to five minutes
61:00
Speaker 1
Let me check right now. Isn't green? And the Wi-Fi? Setup 107 just
64:00
Speaker 2
[silence] How's the light so far ma'am? It's in green, okay. So it will revert back to its default Wi-Fi name by the way, so it will show up as Volope Setup 107, right? Can you double check? Yes. The Wi-Fi name, it will revert back to Volope Setup 107, can you double check? Okay. I need you to just [silence]
64:00
Speaker 1
Okay. Okay. Okay, to that Wi-Fi. So what is the password? Okay. Give me a second. Is eight T9 WXO nine H. First I'm going to check if I connect you. Okay. Yeah. It's [silence]
65:00
Speaker 2
Did you connect to that WiFi? The password is the one underneath, the velope, it's at the bottom. Okay. Yes. Yes, we can change it later. We can, we can rename it back to your old WiFi name and WiFi password.
65:00
Speaker 1
okay I'm here again give me a second it says loading the terms and conditions I accept them and okay and then the Bluetooth expression for the Bluetooth give me a second and then it says connect and a router to the modem and it's there we go it's connected right it says that it's connected okay it says there are um internet connection it's icking for the internet connection
66:00
Speaker 2
All right, and then I need you to go to the Linksys app again. And what do you have on the app now? [silence] Yes, accept the terms and conditions. Yes. Yes, that just click next on that one. Click next.
66:00
Speaker 1
one minute left it's that you it's that use the same Wi-Fi the family on the name that I already have it before yes yes and then it says login with email and password but it's only give me the option for email okay already yes and then it says create a router so no [silence]
67:00
Speaker 2
where are you at now on the app? Okay, you can do you have an option to proceed do you still use that one? Okay Okay Router password still Oh, do you have an option to do it later? I think that's a different plug in Okay Do it later. [silence]
67:00
Speaker 1
Um, um. It says Boo like the end fit. It doesn't doesn't that you fast. It says name your inambridge Red. Red. Uh, name the the red. Like your name of the router. Yes. I see. For it. Okay. Then then the name that I was before, verh, Familia Colombia. Right. And I can change the password or is it same.
69:00
Speaker 2
I'm sorry. Sorry, what do you have on the page? WiFi? Okay. If you have an option to retype the WiFi name that you have before, same spelling, same format. If you have capital letter, use capital letter because the WiFi name and WiFi password are case sensitive. Correct. Yes. Type it on where you can input it on the page that you have. You can use the same Wi-Fi password that you have associated with the Wi-Fi name. Okay, make sure that, uh, make sure that you're connected to the Wi-Fi name. Go to your Wi-Fi settings on your phone. Just turn off, turn off the Wi-Fi of your phone for at least 15 seconds and then turn it back on.
69:00
Speaker 1
Okay. you let me know when I'm turning it on again. not okay. We have two upstairs. we need to put it down to the connecter or we will leave it there upstairs? Okay. Baby, yeah, paper please. So now I to connect the Wi-Fi right? Okay, I've already connected. we have two family calor again. so how can I cancel one? [silence]
72:00
Speaker 2
to refresh the available networks. Okay. We have we'll get real in. We'll we'll we have to put them near the parent node, later. But if you have the but if you want can you can grab them now, while we're waiting. and it's ready. Yes. Correct. Try to connect at least one.
72:00
Speaker 1
let me it's connected already yeah it says wait now they're waiting for the nodes the routers are upstairs there's his I have a question now I can connect that one that is different for the other three okay now it says routers he found one
73:00
Speaker 2
Or can you forget one wifecraft name? Okay, and then go back to the app. We have an option to click next. Click next. That's fine. Let's just give it some time. It will just, it will provide you another page since it won't find any child notes because we we will connect the one later. Once we're able to connect the two child nodes. So we'll just do them one um okay. Click next.
73:00
Speaker 1
Okay, next. Okay, this is Familia colombia is ready. Perfect. Yes, it is. Okay. Now it says one dispositive, one node. Yeah, Yeah there, Yeah, right now of plugging and the, yeah, it's, it's, yeah. Other seller will be in.
74:00
Speaker 2
Dave okay. That's good. At least it was able to show now one node. So that means we didn't uh we no longer get the restart router. At least it goes back to the dashboard. So um we are now down to the two child nodes, the white gr oh three. I need you to plug in those nodes at least five feet to the parent node. Okay. And then so let's allow them to reboot. blinking red or solid red because they're not yet connected to a new setup of the parent node. Instead, I need you to reset them later after two minutes. Okay. Yes, but we still have 15 seconds.
74:00
Speaker 1
Okay, so I need to reset it one at a time, right? Okay, so I need to enter the app, right?
77:00
Speaker 2
Okay, just in time. I need you to do one reset at a time. So same thing. Press and hold the reset button on the secondary unit. Um, wait for it to turn to solid blue before you let go. Same as how we did it on the main device earlier. Yes. One at a time. Yes. Above you can either choose either the left or the right hand unit, then press and hold the reset button. The light would turn off.
77:00
Speaker 1
Now I need to enter, I need to enter to the app or no? Okay. Yes, it's blending red, five times or present hold it. And you tell me when I let go. [silence]
78:00
Speaker 2
Sorry. Not yet. Go to the physical node, the child node. Okay. What's the LED light right now? I believe that they're blinking red or solid red. Okay. So you can just choose which one you'd like to start first and then press and hold the reset button. No. Press and. press and hold. So the LED light will blink red three times and then it will turn off. Wait for it to turn to solid blue before you let go.
78:00
Speaker 1
Solid blue. Whoa, it's blinking. Okay, let me. Peace out little mooh. Oh, what if present on the other one?
79:00
Speaker 2
let's go okay, let's go now off the reset and then proceed with the other child node while we are waiting for this node to turn to solid red. [silence]
79:00
Speaker 1
okay, it's blue, let go, okay, okay, one is solid red, the first one we made, the best part, okay no, no, good, well it's, ok, so I'm signing off, [silence]
80:00
Speaker 2
Let's go, yes. So we'll just give them some time to recover. Let me know if those two nodes are solid red. Okay. So we'll just wait for this second one.
80:00
Speaker 1
Okay, both are solid bread. Okay. You need to unclose all the app or only answer? I already made it. One note, I want... one... I'm just following this online. Are you following me? Select, set up new product, right? I already pressed that, okay. I already pressed that. I'm not all to tie it. Says the light will blink. Yes, as time went on.
81:00
Speaker 2
Okay. So, there's, if we, uh, let's go to the menu of the Linksys app, um, there is, uh, three lines on the upper right hand, um, upper left hand corner. Click, uh, one. And then I need you to, yes, and then I need you to scroll down, look for Set up in your product. Yes. And then add node to your WiFi name. Okay. And then click next or what's, let me know what's your options
82:00
Speaker 1
when is it won't is it about it it would say solving yes case says searching right now Maybe there's another one easier than this. here the record. Okay, it started. Here we go. Ah, it started already. [silence]
83:00
Speaker 2
and then do you have an option node light is solid okay select the one so you can go to the next page okay
83:00
Speaker 1
Fiesta de Yoli. ¿Otro qué? Fiesta. Ok, dice que será en cuatro y seis meses. Poretime knowledge. No, es verdad. Yo. Sí. ok perfect. Thank you. Okay. Thank you.
84:00
Speaker 2
Hello ma'am. Speak. okay. How's the light so far? Do you see any changes?
93:00
Speaker 1
hey to the math okay one time alright one it's green and the other one is red is blinking red it's already uh it's just the line is is not complete yes yes okay thank you yeah
94:00
Speaker 2
blinking red, okay. And then, what do we have on the app? Okay. So we still have adding child nodes, four to six minutes. Okay. All right, so we'll just wait on that one. I think the solid green node just, um, I added, so we'll just wait for the second one, so you can take your time. I'll be here. You're welcome.
94:00
Speaker 1
Hello. [silence] Yeah, both are blinking red right now. [silence] And it says... [silence] It says [silence] Route LINKC 09029 and Node i02. It says: Was that a pop line service? [silence] Yes. I pick next. [silence] It says, change the. Continue uh move the nodes.
99:00
Speaker 2
Yeah, I'm still here, ma'am. Uh, what about the app. Okay. Do you have an option to click next? [silence]
99:00
Speaker 1
Yes. OK. I already did it. Gor Skop, OK. There is one dispositivation and three modules. Yes. here with me right now. I put it. Yeah, it's with me. This one is going upstairs. I put it upstairs? Perfect. OK.
100:00
Speaker 2
do you have an option to click finish just click finish okay okay that's good so at least they're showing now on the Linksys app but you've mentioned that they're blinking red okay let's just give them some time since it's just been added um where is the other node that you have the W HW W 0 1 P? okay you uh we will put it upstairs once the two nodes are back to solid green so we'll just give them a minute right now
100:00
Speaker 1
Okay, let me second. Now this is sick. the though. Let me see. We. can that is working. [silence]
101:00
Speaker 2
But you can plug in the HW01 because I need you... I may need you to reset that one.
101:00
Speaker 1
connect. Um, I'm... I don't. No, connected to this, but no. No, no, I don't. Is the person [silence] still? No, not [silence] I can not connect. Just hold on until the second. OK, just hold on [silence] Let me translate. What? OK, I already connected. Uh, the new one, right? on that we're [silence] connecting to right now. The zero one. [silence] Uh, three are blinking in red. Uh,
102:00
Speaker 2
Okay, and then let's give it some time, and then the child node, what's the LED light of the child node? Uh, not the zero one, the 03, the two child nodes that was still blinking red, okay.
102:00
Speaker 1
Okay. [silence] We're gonna ready unplug things. [silence] it's in. [silence] I'm going to plug in again. [silence] Okay. [silence] Both are unplugged.
103:00
Speaker 2
Can you unplug the two child nodes since they're blinking red? I need you to unplug them and then leave them off for at least 10 seconds and then plug them back in. Then you can turn them back on now. So both two.
103:00
Speaker 1
Yeah, the vote that you, 02. 02, 03. Yes. Pres explore, Rana? Yes. Yes. and it's red, Solid red. Yeah. Whoa, sorry. It's like pink. It's pink. Pink. Yes. Okay.
104:00
Speaker 2
two child nodes, uh, the two child nodes. WH one, three are plugged in right now. Okay. we shall just give them some time. then how about the zero one three? did you plug in that one? it should be plugged in. we what's the color light of. the bull? red red. can you reset the one three, press and hold the reset by three. Okay. can you, can uh let's just make sure that that one is properly reset. can you press and hold the reset button for 30 second for the zero 1 3.
104:00
Speaker 1
Sure, what is it? Let me know. What else? [silence] A blue salamander. [silence] [silence]
105:00
Speaker 2
can you press the reset button okay? okay let go now it's already 30 seconds as well.
105:00
Speaker 1
They are now green. Well, one is red. Oh, both are read right now. Again. Both are green right now. Okay. The other one, the caller. [silence]
106:00
Speaker 2
0 three are they still blinking red solid green okay how far are these child nodes they're just near with the parent node right both are green so let me set another three minutes just to make sure I'd like to make sure that this one remains solid green for three minutes before we move that one upstairs okay [silence] Okay, let's give it some time to the other node. But we still have we still have two minutes left. So the two w-h-w-zero-three child nodes, they remain solid green. Okay, so we still have one minute and 45 seconds left. So we'll just finish this one just to make sure. Okay.
106:00
Speaker 1
¿Dónde están las suscripciones? No sé. Save me know when it's time, please.
108:00
Speaker 2
Yes Maam, we still have 25 seconds left
108:00
Speaker 1
pink yeah then I say new product okay okay success and quant there's Blink in
109:00
Speaker 2
And then the WHW01P, what's the LED light of that node now? Is it back to pink? All right. Okay. So we'll try to add first the 01P before we move the two child nodes upstairs. Let's go back to the Linksys app. I need you to open again the Linksys app. Same thing, setup a new product and then add node.
109:00
Speaker 2
That's good. And then the, a zero one P child node, is it blinking now. No, the the one that we just the one that was.
110:00
Speaker 1
yes. OK, perfect. Thank you. Hello.
111:00
Speaker 2
Yes, Ma'am. I'm still here. What's the caller? Okay. And then what do you have on the app now?
114:00
Speaker 1
Todos, todos, para fue desconectado, va con este, papi, dale, clean, estoy esperando por ti, va, donét, para esto, hecho, ahora busca el otro.
115:00
Speaker 2
Now, give it some time, it will blink because it will reboot, but it will try to connect later on.
116:00
Speaker 1
no, okay, I have a question with you we have two two that with the same name of the name of the routers that we put how I can eliminate one of them that was the old one before we make the process yeah, the name the old name because it's when I put in the Wi-Fi is it's the networks are both the the old one and the new one no, it is showing the other name the old one that we have familia Colombia, but the old one it's familiar Colombia with the C uh letter lettercase uppercase [silence]
117:00
Speaker 2
[KEEP_UNCERTAIN] yes maam uh what do you mean how you can eliminate the old one? which is the old one? you mean the develop? set up is it still showing? uhu okay. and then what's the what's the new wi fi name that you have created? [silence] uh, OK,
117:00
Speaker 1
Okay. But we cannot eliminate, right? We cannot eliminate that one. Okay. Okay. We have all our blink and red. Okay. We need
118:00
Speaker 2
Okay. Um, well, with that one, with the other, just forget the network on the Wi-Fi that you have. So that will be- so that will no longer show up on your phone. No, usually for that, it will actually take time. It will take maybe 24 hours before you will no longer be able to see it. No need to do anything. Um, once your device- for your device, you just need to forget that network then it will be out of the um out of your way on the list or you can just power cycle, for example, your phone or other device. Okay. So that means that that they're trying to connect now, so it will take three to five minutes. Okay, that's good. So, yeah, for that one, mom, that means they're online. So if they're showing on the app as offline, just give it some time because sometimes the Linksys app gets delayed information. So you might take a while before they will show online. No need to do anything. Um, just leave them. Yeah, one is blue because I think the the blue one is the 01. Right? That one, yeah, that one, if that one, if it is online, that will be solid blue. So it has a different LED light on the other.
118:00
Speaker 1
ok perfect thank you very much. how can I rename is one? How can we rename the nodos? I don't have an application. just I don't have enough. Okay. Okay I already found it. How? I put configuration.
122:00
Speaker 2
Okay. That that means it's already online. So yeah, for that, um, just observe the connection. If you're still getting the same message, you can just power cycle the parent node. If if you have any additional concerns or questions, just feel free to give us a call. Okay? You're welcome. Sorry. hmm. Well, just go to the network administration, you will find it on the menu. Go to the three lines. and then go to the network administration. Okay, that's good. So just save that one and then it will rename it to the name you'd like it.
122:00