Speaker 2
Welcome to Lenksys Support. To ensure quality service, your call may be monitored. Certain products will be supported, while end of support products will have self-help options available. Please have your serial number ready and stay on the line for assistance.
00:00
Speaker 1
Hey Colib, my name's Terry Conclan and I, um, I am fighting some intermittent internet connections, um, um, and I've worked with my, um, my provider, internet provider, and, uh, every time the internet goes down, they look in their system and they say their system is okay, um, and so I'm.
05:00
Speaker 2
Thank you for calling Linksys. This is Carla. How may I help you?
05:00
Speaker 1
Trying and through your help system I think the answer to my question ultimately is no. But my my question is I have an Mbe 70 uh system and does does it log internet diagnostic information? [silence] Uh this is the first time that's that's I've had I've here's here's the problem. I've had Linksys for 15 years. So in that 15 years I know I've called you guys. So,
06:00
Speaker 2
[KEEP_UNCERTAIN] okay you just want you encounter the um inner minute by the way before we um continue um have we called links before or is this the first time okay i can have uh okay all right so let me just create sure uh huh
06:00
Speaker 1
But I don't know what's the basis of your question. So, it has become so much of a problem. So to try to answer your question, this afternoon, it's gone down three times. So within the last hour, it's gone down three times. However, you know, we might go, yeah, we might go for the rest of the day and it doesn't go down. And then tomorrow it goes down again.
07:00
Speaker 2
okay can have your phone number let me try to um like pull up your record. Mm-hmm. Okay let me just check sir. Okay how often you encounter the intermediate connection sir? Yes sir.
07:00
Speaker 1
Yes, yeah, yeah. Pathfinder. Yes. So, I uh need to log diagnostic data because I think my ISP is the intr net connection problems, but I can't tell for sure because currently I have no internet connection logs. [silence]
08:00
Speaker 2
and your internet can sorry, i was able to pull up a record here. is it under Mr. Tarik Conklin? and the email address is first name and last name number one at gmail.com. and your internet service provider, is it pathfinder? okay. all right. when you last internet connection or is it like, um, the light on the device will turn to red.
08:00
Speaker 1
[KEEP_UNCERTAIN] Typically, we know it goes down because the TV stops working. Often times, I'll come into next to the router, I have another device that's that communicates online to a to a server someplace and if the the light on that device turns from green to red, that's another indicator. Very seldom do I look at the router to see what color this the light is on the router. Uh, I wish- Yeah, that's it that's a really, really, really good question because I had in the years past, I had put in...
09:00
Speaker 2
And all of the devices that disconnects, all wireless or there's a wired connection as well, like the wired also disconnects.
09:00
Speaker 1
that's a really, that's really good question because I thought I put a switch in off of the off of the, the new router so that I could connect directly to it. See if I still have that. I don't know, I think I might have taken that out. So, I, I I believe, let me look on the bottom of the router, or the back of the router I should say. Uh, Oh, hey, that's a really good question because now you got me looking at this thing. And this device that, oh, this is great. So that the device that I used as my indicator of are we online or not is hardwired into the back of the router. [silence]
10:00
Speaker 2
back to the child node or to the parent node?
10:00
Speaker 1
I didn't quite understand the words that you said, but it goes into port three. Yes. Yes. Yes. Yep. Sure. That's Well, it's on port four and the name of that device you want an address off of it. I mean, it's called, it's from a company called Insteon. I can give you a mac address or whatever you need. Hopefully, just the mac. It's it's a
11:00
Speaker 2
That... is it directly connected to the main node, Sir? The one that's connected to the Internet provider. Uh, that not uh uh device Sir. Well, you may know the name of that device. uh just to uh check. Again... uh what is that, Sir? Is it like the uh the uh a switch, a device?
11:00
Speaker 1
It's a device that creates its own wireless network in my house for communication to building automation equipment. And it's just a convenient thing to see a green or red light. Oh, look. I must have unplugged it or something cuz now the light is off. What the heck. What have you done? What have you done? What have I done? Oh, it's all plugged in. Shoot. That thing is powered off now. What did I do? What did I do? You know, it's a rabbit's, it's a nest of tables down here. Let's see here. Oh, look, I think I unplugged it by accident. Then when I was trying to move the router. That's that. And let me try to plug it back in. Jesus. That's what's the worst. Oh, no wonder.
12:00
Speaker 2
for the window. Try adding the. Hello? Hello, sir? [silence]
13:00