V2 Rubric Detail — a980d7b6-68f5-11f1-a…

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OK. So, you've purchased a new mesh devices, I mean, new mesh device and you've added it to your system and right now nothing's working. Right now, your existing router, your existing mesh router, is it working or?

Okay. So With with just your star link. Mm. Okay. And that's the one off one. Oh, I see. So with Starlink, you're able to go online, but with lynx sys, everything else is not working. Can I have the model number in the serial number of your existing Lynx council and your new mesh router, please? okay. All right. So that's 2 0 J for John, 2 0 M like Mary, 35C for Charlie, 0 9 1 2, 0 9 1 9 6. okay. B is in boy. All right. okay. So, uh, yes, this is a W H W03. and right. So you've uh... Yeah, sure.

<u>Can I have it please?</u> [silence]

OK. Just give me one minute. OK. Let me just create a record,

okay. The original router, it shows that the serial number is out of warranty. Okay. Now, let me just set your expectation. Let me just set your expectation that for out of warranty devices, it's no longer covered for free technical support. Okay. Now, since you're newer routers, I believe these routers have the same models, we can set up your newer devices, I mean, the newly purchased devices as your main router. Okay. Because since it's new, it has, it's still covered for free technical support. We can set up your new system, but the old router's actually, um, that is no longer covered for free technical support. So, there will be a fee for the service. But, uh, if you want to, um, yeah, we can set up the, the

Show me the new system first and I'd be able to walk you through the process for that. Then, it's going to be the same process if you're going to add the child nodes. So you can actually do it on your own for the older devices. Okay. All right. Yes, they understand. Mm-hmm. Yes.

you may do it later sir yes so okay so now um yeah so would you like to set up the your your new system i mean the newer devices as your new router okay all right we need we need to plug them in so we need to plug one of your uh nodes since it's a set of three so just use one as a parent node we need to plug it into your starlink box so just make sure that you have it plugged in to the internet port or the the one on top of the reset the first port we'll just have to use the first port okay and uh kindly gather all the nodes from the uh starlink box thank you so what we need to do is um put the parent node on your floor I'll be your remote hand so we can go ahead and I will give you the instruction so I will ask you to aimed it to the power button on your on your uh round so uh you could see the driver there so aim reduce and power button of the switch fair sir fair press it for five seconds uh we need to uh pair your software first so yeah press on the uh button and let it go on five seconds one two three four five. and the three nodes are at the same place. If it's ready, okay? [silence] What 81605-78? Okay. [silence]

So all in all, you have how many lengths of vise sir?[silence]

at home how many wireless devices you have in total in that location Yes, wireless routers. so seven in total. Yeah, I'm still here. I'm just waiting, sir. So all of your devices are now plugged in, the new ones? [silence] Yeah, I'm still here.

Yes, the other, the new ones, the new three systems. Mm-hmm. Okay. [silence] Okay, so it's blinking red. All right, we'll just wait for the lights to turn solid, okay?

Okay, so is it solid now? George. Hello? What is the lead indicator on top? What's the clip, uh, what's the color? Solid red. Okay. Did you, um, push the reset button on that new ones? [silence]

or or you you didn't do anything yet Um, okay, so you have this Starlink box connected to the first port. That's the uh that's the one on top of the reset, right?

Oh, no, it's okay. It's blinking red. Okay, so before you call into sister, George, did you try your Starlink connection? Like, did you connect your computer straight to their box and check if you're online that way? [silence] Okay. [silence] So, the main node right now, the, uh, the one which is connected to Starlink, is it still, uh, is it blinking red or solid red?

Well, we usually do that, OK? But, yeah, that's how we set it up. But you can always plug it into one of the ports. It's solid red now. What about the child nodes? I don't know. Module number. All right, just let me know if they're they're all solid, OK? So we can perform a five press. Thank you.

All right. While waiting for the, uh, for the child node lights to stabilize, sir. Can we do a reset on this, uh, on the parent node? Okay, on the main one. Can we press and hold the reset button for, uh, 25 seconds, please? If you, if you go to. Yes, sir. And, if you're on the exact for the. Yeah. Yes, sir. Yeah. It's actually once it's after it says, uh, it, since this is newly purchased, once we

we pull it in, you should see there are purple lights. I don't know why it's solid red, but uh yeah, we'll just perform a reset. [silence] Oh, okay. Oh, I thought that you just just purchased this device so [silence] is one. So you have the module number and product I've checked it Yes, you may let go. [silence]

Okay. That's good. All right. So we will perform a five press on that, on the, on the parrot node. Sir, George, so to do the five press, kindly press the reset button five times. Okay. Just press it one, five times. So, uh, it's like a press release. Yeah, press release, press release, press release. Do it five times. That would be on the parrot node. Thank you.

Okay. Yeah, so it may take time for it to turn solid, so we'll just wait for the parent node and the child nodes to turn solid. [silence] Okay. Thanks. So, I'm wondering if, uh, it's helpful continued. Can I go, uh, tame have them. And how, what's important to him? Um, I I've already responded to that. Um, Andrew? Mhm. Um, yeah. Mhm.

All right, any changes on the lights now, sir? Is it still it's still blinking. 408-832-4200. Okay. Do you have any computer available a laptop or a desktop? Okay. Can we just use it use one of the

of your laptop dev Okay. Now I'll by the way, can we did you take a picture of the Wi-fi settings at the bottom of the air not and we take a picture of it first. So because we need those settings. That would be the parent node. Yeah, you can zoom it in if you. You can zoom it in if the letters are too small. [silence]

The Wi-Fi, the Wi-Fi settings, or the network name, the password and the recovery key. We need those settings. Okay, good. Now can we go to your computer because while waiting for the child nodes to establish a connection, we'll just have to personalize the settings, okay? So kindly look for the wireless icon at the bottom right hand corner of your screen and check if you see the network name, the Wi-Fi name on your parent node. What's the, what's the name of the network by the way? Is it Velo setup? It should be the last letters of. Okay, yeah, okay. So it's develop setup AFE. All right, so kindly select that network.

Okay. Just let me know if it's connected. All right, please check if you're able to go online using that computer. Okay. very good. Now, on the address bar, sir, type in HTTPcolon./.myrouter.local.

That's okay. That's for the, security, something certificate. So just go to advance and then proceed. Do you see advanced option? Okay, click on, continue first and go to advance. All right, and then proceed. Yes, that's correct. Yes, sir.

you may name your 2.4 as, uh, 2.4, I mean, your name and then 2.4. Then same goes with the 5 gigahertz and for the watch. Yes. Yeah. Um, what I usually, uh, advise my, uh, I mean our customers to do is to separate the bands because not all wireless devices can, uh, connect to the two point, I mean, to the 5 gigahertz network. Um, some will not support, or some is not compatible with the 5 gigahertz band, especially those, uh, um, devices like, uh, uh, thermostat, um, some ring cameras do not support 5 gigahertz. So, if you name them.

Uh, with the, all of the band? Uh, they, it might, it may not connect. So you might, uh, encounter some issues there. So that's, why? Yes, you can. That's fine. uh, you're, but you can set up the same Wi-Fi password for all band, right? Which password? well uh, if you want, you can set up another Wi-Fi password. You can use your original password. Yes, please.

but if it's davantage, like just the same, it will only change one. the. So that's the thing

Okay, you may take notes of the settings first. You may take a picture just for you to have a copy before you click apply. Yes, sir, that is correct. Mm-hmm. They're- they're- they're blue. Okay, good. That's a good thing. That just means it's now paired to your parent node.

well, you need to reset them to factory defaults first, yes. So yeah. okay. yes, you can also do it on the lensis page, the configuration right now since you have it open. Mm-hmm. yes since we changed the uh- since we changed the settings you need to reconnect. So just go back to your Wi-Fi icon and look for the new network name. So just uh select the five gigahertz cuz it will give you better connectivity.

Well, if it doesn't if it doesn't detect the 5 gigahertz, then you have no other choice but to connect to the 2.4. Okay. All right. So, uh, yeah, if you want to add your uh child notes or using the uh interface, okay. Um you may go to connectivity. There's a connectivity option and then you go to CA router setup.

there's an option for you to add the wireless nodes. Yes. So, it's like, uh, you're using the app. But these configurations that you have, um, the, on the browser, uh, it has the more advanced configuration compared to the apps. The app has, uh, limitations. So, limited options. Mm-hmm. So, right now, can you check the parent node and the child node lights? Are they all solid blue? Okay. Mm-hmm. That's good. Yeah. Um, once it's, uh, once you click on add, wireless child nodes, just wait for the lights to [silence]

i'm just like what we did with the five press it may take the child nodes to establish a connection so once you click on add wireless child nodes you would be able to see the child node lights that should blink. okay it will connect one at a time. so that's just how you add the child nodes. hello okay. Yes you can go to device list to check for the connected devices. okay yes. So to set up there's an option um to name the config okay copy paste config okay copy paste in expression okay okay you pretty much have the same thing you on the, I mean on the left panel for guest networks. So just click on guest access. Just enable it. Okay. So you may also, so you may, once the child nodes are connected, you may relocate them, sure.

Yes, that's why we advise our customers to use this. Okay, so just to let you know, sir, that the Linksys smart Wi-Fi remote access, they've already discontinued that. So you can no longer access the router settings remotely using the Linksys app. You can still access it locally, though, but not remotely using the uh linksy smart wi-fi account. Yes, sir. They've already discontinued it. Yes. Yeah. Well, actually, that's it. If you want to add the child nodes, you can do the, [silence]

Okay. Bye press, just like the one we did earlier with a parent node. Okay. Or if you want, you can go to Connectivity and add Wireless Child nodes from there. All right. You're very welcome. You're very welcome, sir. So, let me just give you this ticket number. Please take note in case you need to call us back. Sure. No problem. Yes. Ticket number is LTS. That's Lima, Tango, Sam, 00133483. Okay. So, will there be anything else, Sir George? Okay. Alright. I do hope you're happy. You're very welcome, sir. [silence]

Pleased with our service. Thank you so much again for calling Linksys. This is Epy. Yes. You're welcome, sir. Have a great day. Take care. Bye bye.