Speaker 1
This is linksys technical support calling. This call is recorded for quality assurance. Please hold as we connect you to a linksys specialist. Hello, Phil. I'm sorry. God, yes, I can hear you. Can you hear me? Okay. Thank you for. I'm sorry. You got this connection. line by alright. line by Phil, yes, I can still hear you now. uh-huh. uh-huh. Okay. Transcribe this audio from the left channel. Output only the spoken words, no labels or timestamps. If there is silence or no speech, output only: [silence]
00:00
Speaker 2
<start_of_audio> [silence] Hi. Hi. Uh, good. Yes, ma'am. Thank you. Oh, my God. I was like freaking out. I was like, what am I going to do now? Okay, so basically it's okay. Um, So here's where I'm at. Can you hear me still!? Okay, good deal because my ATT signal's a little crazy in here because I was I have to use Wi-Fi calling. So I just want to make sure we're good. Um, okay. So if this happens again, call me back and I'll give you a different phone number to call me in on, okay?
00:00
Speaker 1
And I know you're a different, oh. Okay, no problem. Mhm, okay. Now it needs that the node is ready for setup. Is it solid purple? Okay, let's do the five press method. It is the easiest and the fastest way of connecting your note to the internet. Let's do this on the parent node only. The parent node is the one wired to the modem. Press the reset button at the bottom of the parent node five times within five seconds.
01:00
Speaker 2
All right. So I my different phone number is 816-468-1515 and if we become disconnected, I'll go grab a cordless phone and out. That way I can talk to you, okay? Okay. So I have, I brought another node back here. So the first node is plugged in and the light is purple. Solid purple. Okay. Yes.
01:00
Speaker 1
Okay, do not hold the reset button, or you may end up resetting the parent node. Just press it five times like you are pressing a light switch within five seconds. Okay, let me know. Let me know once the light turns solid blue. Yeah, correct. All right. Okay. Um, yeah, you can.
02:00
Speaker 2
Okay. that Okay. Okay, and it should be on on, correct? Okay. And it's just blinking light purple. So we're waiting for it to be solid blue. Green, light, purple. So are these good little router access points?
02:00
Speaker 1
here. Set it up as an access point. You can also set a stand up as a regular router. If you will set it up as an access point, make sure that the http server and your main router is enabled. But let me just set your expectations that setting it up as an access point will disable some of its advanced features. Okay. Is it still solid blue until now? Okay, okay, perfect. It means that the node is already online. Would you like to add your child notes to the network as well?
03:00
Speaker 2
You know, I want to set it up to where I get all the features. Okay, okay. So now what do I do? Yeah, it's still it's solid blue. Yes, I would. Now, I got to have a question. Once we add them back here.
03:00
Speaker 1
Oh. Yes, correct. You just plug them to a different, um, just plug into the different location where you want them to be treated and then they should connect to the internet. Just make sure you will not reset them. If you want your child nodes to be connected together via wired connections, they must be connected via LAN to LAN . Okay? So, the the main node should be connected to the internet port of the child node and the first child node should be connected to the internet port of the second child node. Should be LAN to LAN Eth- to WAN, Eth- to internet.
04:00
Speaker 2
Can I just unplug them, take them somewhere else and plug them into the network and they'll work? [silence]. But I uh so what, where do I plug them in at? Do I plug them into the internet port or the ethernet port? [silence] Uh well, okay, can I just not plug it into a network switch?
04:00
Speaker 1
You can, you can actually plug them to a network switch as well. It's the network switch support. . Mm-hmm. Yes, just make sure that the network switch is a pass-through only. Because if the network switch is not a pass-through, you may experience IP conflicts. So you have to check if the network switch is a pass-through or not. Okay. Okay, so if the network switch is a pass-through then that's okay. You can just connect your child node to it. Just make sure that the the network switch it's connected to the internet port of the child node. Okay. [silence] YouTube.
05:00
Speaker 2
Yeah, because I have a network switch up in front of my building and I have a network switch in the back. Once we set them up, then I can just take it back and plug it into the network switch and it'll work, right? It's just, I can plug all the computers I want to in it. Boom, boom, boom, boom, boom. They all connect to the internet. Okay, good. Okay. Oh, okay. So, all right, so let me see what I got here. I just had that plugged in, there it is.
05:00
Speaker 1
Uh. Yeah, correct. You want the child node connected via Wi-Fi to the people, right? So we have to access the setup page of the parent nodes and then add it as a child node. But we can also uh we could uh we can also perform 5-press pairing method. First, do not wire the child node to the parent node yet. We will move the child node closer to the parent node, and then we will perform a 5-press pairing method in the parent node. Once the child nodes are connected to the network, then we can wire them together. Okay.
06:00
Speaker 2
so let's do the second one. I'll plug this one in here. So go ahead and plug the second one in, correct. Yes. Oh, so I don't do it. I don't I don't. Okay. So do you want me to be up on the computer and plug it into the internet, or do you want me to be back here with the parent node? Okay. So you want me okay, so I'm back here with the parent one. I have no network wire running
06:00
Speaker 1
okay. Doing 5-press pairing yeah, doing 5-press pairing methods. Just make sure that the lights on the child nodes are solid purple before performing 5-press pairing methods. Okay. Okay. Let me Is it solid blue? How Okay, how about the other child nodes? Oh, yes, OK. All right.
07:00
Speaker 2
r I'm going to plug it in and then we're going to connect it, right, by doing what? Pressing five times again. One, two, three, four, five. Oh, I just plugged it in and it's blue. It was blue. OK, plug it in. It comes up blue automatically. Yep, totally blue. Well, I haven't brought it back here yet. Let me go grab it. I'll walk up front and I'll bring it back, because I'm gonna put three of them here at my business, and then I'm gonna put three of them at my house. So, that's why I wanted to make sure that I did this correctly. TV is not available. Check your network connection. Yeah, everything's screwed up now because of this here. So, let me see here.
07:00
Speaker 1
Let me double check. One moment, please. Thank you. Yes, no problem. Okay. Okay. [silence] [music] [silence] Thank you for patiently waiting. Since you asked for the Central Time Zone, we are open from 7:00 a.m. to 10:00 p.m. Central Time. [silence]
08:00
Speaker 2
all right, how early in the morning do you guys open up Central Time? Okay. I guess while you're checking, I'm going to go forgive the power cord. Okay. Yes we do. perfect okay all right, let's see here very bad plugs hey really need to be able to turn sideways so you could fit more plug in so ok all right, so oh now the second child node is pink yes, solid pink.What should I do?Ookay.1, 2, 3, 4, 5. Do it on the on the child, right?
08:00
Speaker 1
No. On the parent node, not on the child. The five-press method should be done on the parent node only, not on the child. Okay. Since you performed the five-press method on the child node, you have to reset it to set it back to factory settings. And then once it turns solid purple again, you can do the five-press method on the parent node. Let me guide you with that. Did you already plug it to a working power outlet? Okay, plug. Okay, plug it to a working power outlet first. Okay. Press and hold the reset button located [ silence ]
10:00
Speaker 2
Oh, okay. I'm. Okay, so I unplug the, child. I plug the, Child back in. I'm waiting on the, Child. The, child is, go ahead. Okay. Okay, how long do I press the reset for? I haven't plugged it into anything. It's, we were connecting, you, you didn't tell me to plug it in. Oh, I've got it plugged into the power outlet.
10:00
Speaker 1
Once the light goes out, observation the light up top of the choose node, once the light goes out and then turns bright blue, you can release the reset button. All right. All right. All right. Now rest the system. All right. Careful! Before restart your system, make sure that the LED status on the abuse node is properly solid purple.
11:00
Speaker 2
child node. [silence] [silence] [silence] it's blinking red. [silence] it's bright blue. Okay, it's bright blue. Okay. Now, now it went off. Now it blinked blue. It's still blue. [silence] Now I go to the parent node. And then I'm going to press it five times. [silence] Oh, yeah. [silence] Oh, it needs to be solid purple. Okay, it's just blue. [silence] [silence]
11:00
Speaker 1
Yeah. should be solid purple. okay. Oh I'm sorry to hear that. Just to verify the LED status of the pair on this solid blue right? Okay. as a bridge? Okay. You have to contact your internet service provider to set up your modem as a bridge okay? okay You can do it?
12:00
Speaker 2
blinking blue okay yeah my internet is totally down now well yeah because we at the AT&T modem the parent well yeah but we're having a conflict because I haven't set a I haven't set the AT&T modem as a uh pass through yet as a bridge I can do that myself I can do it right now while we're waiting for this that that won't mess up you want me to go up and do that while we're waiting for that
12:00
Speaker 1
let's wait for the nodes to connect to the internet first. Okay. Now, is it solid or blinking? Okay, good. Now perform the five breath method on the parent node. Okay.
13:00
Speaker 2
Does it still break? let me grab my phone. Oh. Okay. It is bright pink. Solid. One, two, three, four, five. It is blinking red. Now, it's light lavender. It's blue. Now, the other one's blinking pink. Now, it's blinking red. Still blue on the parent node. [silence]
13:00
Speaker 1
By the way, have you tried setting up your modem as a bridge before? Your AT&T router. If you are experiencing issues, like your experience total internet loss, I suggest contacting your ISP, okay? Because you may need additional information to set up your modem as a bridge.
14:00
Speaker 2
No, but the AT&T guy was here yesterday, and he told me how to do it.
14:00
Speaker 1
Okay, thank you. Okay, it may take four to six minutes for the child node to connect to the internet. Actually, they can. as long as the child nodes are located near the parent node. They will connect to the network if you perform the five-pot method on the parent node, while the child node is closer to the parent node. Yes. Yes. You can do that. but you just wait. Just wait. Just wait for the child node to turn solid blue, because once it turns solid blue, the other.
15:00
Speaker 2
[silence] Can you set up multiple child modes at once or you can only do one at a time? Um. No, [silence] so, do we want to set up the third one now while the second one's thinking or do we want to wait till it's set up? Okay. I I have the I have the third one here. So, you want? Go ahead.
15:00
Speaker 1
node will also connect to the network, right? It will connect to the network one at a time. Okay. Yes. Yes, exactly as long as you will not reset the node. Resetting the nodes will set their settings back to the factory defaults. But if you'll just unplug them to the power source, they will reconnect to the internet once you plug them back. Okay. Is it still solid right until now? Okay.
16:00
Speaker 2
Okay. So it was. It wa it was solid blue. Now it's solid red. And these will remember. Even if power goes out correct? Okay. Yeah. I see. Okay good. All right. So the parent is solid blue. The child is solid red. Yes ma'am is still solid red. It was blinking and doing different.
16:00
Speaker 1
let me know if it will blink again. [silence] okay. can you grab a working ethernet cable? [silence] okay. is it solid blue now? [silence] Mhm. [silence] Um, please unplug the child node from the power source for 10 seconds. [silence] And then plug it back. [silence] Then let's check if it will turn solid blue. [silence] If not, we will access the setup page of the parent node and check its settings. [silence] We may need to add [silence] the
17:00
Speaker 2
Serenity, I'll see you Tuesday. Have a wonderful day, okay? All right. Let's see. Let's see, here, let's turn the lights off here and let's go to the back. And I have a working ethernet cable in my hand, it came with the box. You know, it's funny, you guys only supply one ethernet cable with a pair of these. You should provide two. All right. Here we go. All right. So the, the main one, the parent is solid blue, and the child is red. What would you like me to be with ethernet cable? 1, 3. [silence]
18:00
Speaker 1
is the child node on the setup page. Yes, correct. How about the child node? Okay. Let's wait for it to turn solid blue.
19:00
Speaker 2
All right. I plugged it in. It is solid blue. The parent is solid blue. That's the color it's supposed to be, correct? The child is blinking now, blue. Okay. [silence]
19:00
Speaker 1
Okay. You can turn it on, you can keep it turn on. You can turn it up later if needed. Yeah, you can give it turn off. While waiting for the child node, L
20:00
Speaker 2
Now it's blinking red. Should I turn the Wi-Fi off my main router right now? Oh, I can keep it turned on? OK. [silence]
20:00
Speaker 1
Let's try to access the setup page of the payment, just to make sure that we're ready in case we need to access the setup page later, okay? Do you have a computer that we can connect to the same this parent node? Do you have a computer available near you? Okay. can you check the default Wi-fi name of the parent node on the label underneath it? Yeah. on the parent node. There is a default Wi-fi name there.
21:00
Speaker 2
uh OK, so... um oh OK, so how are we going to access it? Computeruh-like, I have a computer up front. I don't know how these are plugged in, uh, I don't know if I have to use the one the backs on the network and the front is not on the internet, but it might be on the network. So let's see what we got here. what? What on the link, it says, Oh, let me go back to the back. OK[ silence] [ silence] [ silence]
21:00
Speaker 1
Of your Wi-Fi name and the default password. Check them and then connect your computer to the default Wi-Fi name of the parent node and enter the default Wi-Fi password. [silence] Yes, on the computer. [silence] Yeah, connect it to the parent node. Make sure you're connected to the correct Wi-Fi name so we can access the set up page of the parent node.
22:00
Speaker 2
[silence] here. [silence] connect here. [silence] all right. [silence] wi-fi name. [silence] so you want me to try to connect via wi-fi. [silence] from my computer. [silence]
22:00
Speaker 1
Let's do it in the computer, so it would be easier for us to navigate it, if possible. Okay. If you have an iPad, that would also be good. Okay. Yeah, network, and then check if it can detect the Wi-Fi name of the Linksys Parent zone. [ intro ] If so, okay. Make sure that the Wi-Fi connection is turned on on the laptop before connecting it to the network.
23:00
Speaker 2
Can we do it with my phone so I can be back in the back or is it better on the computer? Okay, let me see if I can find it. Let me see here. Where would that be under network? Well, yeah, let's see here. Okay. Let me see here. I've got a network here. How do I, how do I find that? I normally don't connect Wi-Fi with my Windows computer network and internet settings. Let's see here. Ethernet, not. I. Let's see here.
23:00
Speaker 1
Okay, click the network. Okay, click on the Wi-Fi icon. Okay, and then click the Wi-Fi icon. Click the arrow next to the Wi-Fi icon and then view the available networks. Okay. Okay. Click the network icon and then click on the Wi-Fi icon to ensure it's turned on. It should be highlighted. Let me check. Is it a desktop or a laptop?
24:00
Speaker 2
believe it was turned on. And so, so where do I go on this? I've clicked network. I, okay. I I've I've opened up network and it says and I got it does not show a Wi-Fi network. I don't know how to find a Wi-Fi network in Windows. How how do I do that? Yes. There is no Wi-Fi icon when I click the network. Let me see here. When I click the when I click the little globe.
24:00
Speaker 1
Okay. Okay. And then double check if it is the correct wifi name. Okay. Good. Okay. Is it connect? All right. let me know once it's connected successfully.
25:00
Speaker 2
when I click the little globe at the bottom, let's see here, it shows Wi-Fi available when I click that, oh, there we go, Velop. Okay, I got that. So I click Velop setup. That's what it is, connect, enter the password. Password is J. It is N S T Y Q J C G S. Next, verifying and connecting. It's trying, it says verifying and connecting.
25:00
Speaker 1
Once it's connected, we will then access that page as the parent nodes. Is it showing connected now? Okay. Make sure that you are connecting to the correct Wi-Fi name because three nodes have a most similar Wi-Fi name. So, make sure to only connect to the parent node and not to the child nodes.
26:00
Speaker 2
Okay. [silence] and it says it most to enter the password again. [silence] Let me try again. [silence] Jay [silence] [silence] Velop Setup E85. Velop Setup E85. Velop Setup E85. Pass word
26:00
Speaker 1
Okay. Enter the password. It is case sensitive. Okay. OK, thank you. OK. All right. Perfect. Can you can you check if the computer yeah, can you please check if it can access the Internet, access random websites and then let me know if if it's online. It should be able to go online. It should be able to go online.
27:00
Speaker 2
d and recovery key. So, yes, I'm connecting to the right one. She. Oops. Yes, I made sure I typed it in correctly. Everything was lower case except for a. It looks like, is it all letters, or is there one number in it? It looks like it says J, zero, and or is that J, oh, and. Oh, connected. Okay, we're connected. All right. So, now you want me to open up a browser window. I'm. Well, how's it going to be online if it's running through the router that we haven't set up is a bridge mode yet or a pass-through. [silence]
27:00
Speaker 1
Since we perform hyperspectral, right? okay. Is it asking for a router password? hmm. okay. Do you see a picture of a phone there? picture of a phone. Click that one. And then is it asking for a router password right now? Yes. Is it asking for a router pass right now? okay. Enter. Yeah. Enter admin, admin. in all lower cases. A D M I N. Yeah. Don't. Right. Oh, yes. okay.
28:00
Speaker 2
Well, I just went to my router, local, and I see Linksys, let's get up and running, it wants me me to down. No, ma'am, it's asking me to download something. Uh, Trusted, okay. Yes. Yes. I clicked the picture of the phone. Um, yes, access password. Yes. So, you want me to punch in that same password, right? Oh, it says router password ADdmin, lowercase. Okay. All right. All right. I'm in it.
28:00
Speaker 1
All right. Yeah, that's true. Correct. Now let's proceed. Do you see the A at the bottom right-hand corner of the page? All right. C. A. No. Do you see end-user license agreement, privacy statement, third-party licenses, Oakland Privacy Policy and then C. A in small print? Okay. Click that one. And then click connectivity. Yeah, and then click.
29:00
Speaker 2
And it says it's connected to the internet. Uh, let me see here. Okay. All right. So you want me to see what? At the bottom right-hand corner of the page what? Parental control. Oh, yes. C-A. You want me to click C-A. Okay. And activity.
29:00
Speaker 1
the the TA router is set up. Yes. Okay. Yes. So can you can you check the status the LED status of the child node, if they're still solid red. Okay. Okay. Okay. Can you check, checking. If the LED status of the child node is solid blue.
30:00
Speaker 2
C a router setup, add child nodes, add wireless child nodes. So what am I going to add? Hold on, hold on. I gotta switch lines. Hold on one second. Okay, I'm back. Okay, go back and check the child node. I'm going back. [silence]
30:00
Speaker 1
Solid purple, solid red. Okay. Now, go back to the setup page of the parent node and click Add Wireless Child Node. Yes, correct. We can also click add wired child node now, but we have to wire it to the parent node while setting it up. But you can also click add wireless child node without connecting a cable to your parent node and child node. Wireless child node. Okay. And then after, not yet, observe the light on the child node. Make sure it's blinking. Is it blinking after you click that? Oh, oh, I'm sorry.
31:00
Speaker 2
[silence] red. So, if I add it as a wireless child node, I can still plug it in directly to the internet. I mean, directly to a switch, correct? Okay, good. Okay. Okay, add, I click add wireless child node, and now click apply. Okay. Okay. Okay. Okay. I'm I'm 100 ft away from it. I'm running up and down the hall. So, hold on. [silence]
31:00
Speaker 1
Hold on. Failed? Let's say, failed the reason why the child node did not connect to the network earlier because it's too far from the pairing node. It should be within three feet closer to the pair node. Oh, oh, oh, oh. Okay, let's wire the parent node. Yeah, let's wire. Connect. Okay, connect the child node to the LAN port of the parent node and the [silence]
32:00
Speaker 2
Oh, I'm in a, I'm in a big building. So I, yes. Can you hear me? No, no, no, no, no. Okay. Okay, let me explain my situation. There's a closet that I'm in. The parent node is in the closet. The child node is in the closet right next to it. The computer is in the front of the building 100 feet away. So when you tell me to look at the computer, I have to run up there 100 feet. Then we say, look at the child node. I have to run back here to the back, then I have to run to the computer and run in the back. So I'm going back and forth. So right now, the child node is solid red next to the parent node a foot away. Do you want me to plug it in? Okay, perfect. That'll work. Let me see. Where did I put that cable? Now, I don't know where the cable is.
32:00
Speaker 1
parent node should be wired to the ethernet port or internet port of the child node. Okay. Okay. Oh, I'm so sorry. I'm so sorry about that. Okay. Okay. Okay. And click, add why you're down. Okay. [silence] Oh, I'm so sorry. I'm so sorry about that. Okay. Okay. Okay. And click, add why you're down. Okay. [silence]
33:00
Speaker 2
okay that'll be perfect but now I've got to find that one wire that you guys gave me because now I don't know where it's at because I've been running back and forth I might have left it up front hold on and I've got the hard wire let's put it back let's plug it in I was going to go walking tonight but I won't need to now cuz I'm walking back and forth all right here we go no don't be sorry okay so I've got it plugged in to the parent I've got it plugged in to the child okay now we're going to go back up front let me go up here add wired to child node. Okay. Let's see here.
33:00
Speaker 1
Yes, correct. Make sure that they are sold out, so before plugging them. By the way, you mentioned... Oh yes, please do. Let me know once you are finished. [silence] Yes, please reset the child mode. And then add it as a word. Yes, correct. Please hold on. Let's try to power cycle the... Let's try to power cycle the parent node, and then the child mode. If the
34:00
Speaker 2
Wired a child node. After I added I can unplug it correct? And then we could do the third one. OK cool. OK so let me go back and look. Yeah. OK. Well I'll OK. Let's see. Wait. all right and the child node is just solid red. It's doing nothing. Do I need to like reset it or anything? OK. I can leave it plugged in when I reset it. Correct.
34:00
Speaker 1
child node will still not turn solid blue, then let's try to reset it again and then add it as a wired child node on the web UI . Unplug the parent node from the power source for 10 seconds, followed by the child node, then plug them back in. Yes. Yes . Plug the parent node first, and then the child node. Okay . All right. Yes,
35:00
Speaker 2
Okay, tell me exactly what to do. Unplug the parent, Okay, at the exact same time, do them both at the same time. I'm plugging both. Okay, parent is unplugged. Child is unplugged. Now, we're going to count to ten: 1,001. 1,002. 1,003. 1,004. 1,005. 1,006. Okay. 1,007. 1,008. 1,009. 1,010. I'm plugging in the parent node. Now, plug in the child mode, correct? Child mode, okay. Parent is on solid blue. Child mode, solid blue.
35:00
Speaker 1
They're still wired together, right? Okay. Okay. No, the child, the parent node must be wired to the internet port of the child node. Is that, is that the one? Okay. Oh, yeah. Perfect. You're on the right track. By the way, you mentioned... Alright. Solid blue. Okay, let's wait for one minute to make sure that it remains solid blue. Okay, blinking red. Or solid red. Okay. We may need to upgrade the firmware of the child mode. Oh. Okay. Let me know if it turns solid blue again. Oh. Okay.
36:00
Speaker 2
Okay. Now the parent is solid. Parent is solid. Blue, the child node was blinking red. Now it is solid blue. Okay. Okay. Oh, now it's child is red. Parent is blue. Solid red. Parent, parent, parent just turned, parent just turned red. Okay. Both of them are solid red.
37:00
Speaker 1
So, is it still solid red until now? [silence] Good. Let's wait for one minute. Let's make sure that it remains solid blue.
38:00
Speaker 2
Parent is solid blue. Child is still red. Child just turned solid blue. Okay? So at that point, I can un-pl [laughter] Gosh, who the heck is calling me here. Spam, we won't answer that. Okay. So after the child, the
38:00
Speaker 1
yes, correct. just make sure that the switch, you will be plugging it to a switch right? you will be plug- switch should be wired to the parent nodes, so the child node will be able to communicate with the parent node. okay, good. Do you still have other child, other child nodes that you want to connect to the network? So we can set it, set them up right now. okay, please. yes. yes, yes, please. all right. [silence]
39:00
Speaker 2
It's good. I can unplug it and we can take it and I can put it in my back office, right? Okay. Yes. It is. It is. I do. I do. So, so the child is still blue. Should I unplug it and take it back to my office and plug it in now? Okay, good. That would be, that would be good. I'd like to do that. So that way that's. Okay. I'm unplugging the child. I'm leaving that network table there. Boom. Okay, we're good here. Let me up, take the phone with me. [silence]
39:00
Speaker 1
Okay. Yeah. I'm still here. Yeah.
40:00
Speaker 2
I've got headphones in, so it's easier to talk. So, that way we can check to make sure it's connected correctly when we do this. All right. I'm in my office. Let's see here. You still there? You still here? Okay, good. I just want to make sure I can still hear you. Okay, so let's do this here. Let's plug this into the Internet port. There we go. Let's plug this baby in up here. Okay. Now, we'll let it do its thing back here, and we will go into the closet and we will connect the Ethernet cable.
40:00
Speaker 1
Okay. Okay. By the way, you mentioned that the nodes are inside a closet. I suggest that whenever possible, okay, I suggest placing the nodes out in the open on a table or shelf. They should be in line of sight to the area where you need them the most coverage. Because if they are inside a closet, it would degrade your network. Okay. All right. The child
41:00
Speaker 2
other one up and we'll go up front and then I'm gonna say add wired. Okay, let's see here. I got this and Oh, hold on. Yeah, I'm listening. Whenever possible. What? Okay, so yes, ma'am. So basically, just so you know, um, I'm gonna have to extend the wires because they don't do PPOE or any of that good stuff. So, um, let me see here. So turn this one on and we're gonna hit reset, right? Hold the reset button down.
41:00
Speaker 1
On the other child node. Yeah, you can reset the other child node. Press and hold the reset button until the light turns off. [silence] Once it turns bright blue, release the reset button. [silence] Then release the reset button. [silence] Okay. [silence] Uh, wait for it to turn, uh, wait for the light to go off, and then once the the light turns,
42:00
Speaker 2
Yeah. Yeah, hold- Hold- hold- I'm resetting it. I'm holding it down. I'm holding it down. Yep, right. Hold it down until it blinks blue or until it's solid pink. Damn. Okay. Okay.
42:00
Speaker 1
bright blue, release the recent button. If it will not turn bright blue, just release the button once. Okay. Okay, release. Yeah, release the. Okay. Uh-huh. [silence] Yeah. on. Are you ready? Yeah. Oh. I'm done. AIDS. as well. So, bugs. Just.
43:00
Speaker 2
Okay. the light is totally off. I'm still holding the reset button down. Bright blue. Okay, it turned, turned bright blue. So, now we got that. It's plugged in. Now we're going to go up and set it. I released it. I'm unlocking it up front. Keep it in. Now, let me see. Okay. And I'm going to say add wireless child node. Bam. Did that. Now, I'll go back to the back again. Okay. Okay. And, uh, the parent node is solid blue. The child node is blinking blue. Solid blue. So, now it says that we just added a node. right? And now we have to give it a value.
43:00
Speaker 1
Okay. All right. Okay. Okay. Is it solid red? The parent node or the child node? The parent node? Okay. Did you already? Go back to the setup page of the parent node and then click Add Wi-Fi Child node. Okay. You can now proceed. Okay. So, let's try to. Yeah, and click on Add Wired Child nodes. Yes. Yes. Yes. Okay. Wired. Wired. The other child node is wired, right? The one closer to the parent node, is it wired? Click, click, click done. Click done. Click done. Done. Oh, yeah. Yeah. Yeah, that's correct. If it, if the node is still connected and not terrible quality.
44:00
Speaker 2
So you want me to go up to the computer? I I I had done that once already, but you want me to do it again? I mean, I've done it twice, but do it again, right? Add wireless child node. I clicked it again. Oh, wait a sec. I know I clicked add wire. It's won't let me click another. It won't let me click add wired child node. It's hit hit apply. Click done. Adding child node. I click done now. Add wireless. Okay. Now. Yeah, it is. All right. Both the childs are connected that way. This is here.
45:00
Speaker 1
Okay. Let's wait for the term. It is okay, we may need to check if the switch is online because if the switch is offline, the child node will not go online. When which port of the parent node is the switch connected right now. Okay. It is plugged into the parent MX 4200, right? The switch and not with the AT&T. Okay. Okay. Good. Let's wait for another one minute just to make sure that it remains solid blue. And once done, you can relocate the child nodes to your desired location. Yes. So if you will choose or if you prefer to flag the child nodes together and not a switch, that would be fine. Just make sure to connect them via LAN to LAN. [silence]
46:00
Speaker 2
[silence] okay, well [silence] I got a [silence] router up front. [silence] uh it showed everything on my computer. [silence] Okay. [silence] I'm blue, solid blue. [silence] both of them in the closet are solid blue. [silence] Okay. [silence] Okay. [silence] okay so [silence] um what I could do is [silence] uh there's no [silence] way to screw it up. [silence] Uh, [silence] can I plug [silence] if I'm trying to learn the second child or the third child, right? [silence] Can I plug it into the second child [silence] or does it have to be plugged into the parent? [silence]
47:00
Speaker 1
Mm-hmm. Yes. Yes. Yes, correct. You can. But not on the network. You cannot separate it on the network. But you can put them in different locations, sir. Mm-hmm.
48:00
Speaker 2
OK, so so here's here's the deal, cuz I don't have enough plugs. Right here I have got I'm going to unplug this child that's in my office. I'm going to take it into the closet, so they're all three together. We're going to get them all working at once, right? Once they're all working at once, then I can separate them on the network, correct? Yes. OK. So, now this one here, child number two that was red in my office is blue and blinking. It's not plugged in to anything. Do you want me to plug it in?
48:00
Speaker 1
Yes, make sure to plug the plug them to the power source. Are they plugged to the power source? Okay. Okay. Okay. Okay. Okay. Yes, correct. So it's not wired to the switch now, correct? Okay. All right. Okay. Okay. Okay, that's okay. And then, once it turns solid blue, you can relocate it to your desired location. Like you can put it in the kitchen, in the living room, anywhere you want. Just make sure that it is getting a good signal. Oh yeah, I'm sorry.
49:00
Speaker 2
Yes, they're all plugged to the power source. So the parent is solid blue. The third child is solid blue. The second child is only plugged into a power source and it is blinking blue. Is it trying to connect wirelessly. No, it's not wired to anything. It's just, it's just blinking and it's six inches away from the parents. remember I'm I'm at a business. I'm at a business. So yeah, no, that's okay. [silence]
49:00
Speaker 1
um, [silence] Okay. So you would prefer to connect them to the switch, right? Um, yeah. Works for me as long as the switch is connected to the parent node. Okay. All right. That's that's fine. And how far will they be connected?
50:00
Speaker 2
I was going to put one in my office which is about 35 feet away from where the parent would be, and then I needed to move the parent up into the ceiling, to where it'd be more in the middle of the building, and then the other one was going to be in the front of my building which would be roughly about 50 feet away. Well, I mean, that's the best way. Isn't it? Because that way you get like the best signal. The speaker is connected to the parent node. It's a hard wire directly back to the parent.
50:00
Speaker 1
Like, are they 150ft away, or farther than 150 feet? Oh, okay. Okay. Thank you for clarifying that. Hold on. Okay. All right. Okay, okay. Okay. Can you move back the child node that has a solid red light near the parent node?
51:00
Speaker 2
Well, the total length of my building is 110 feet long. So I'm trying to separate them, one in the middle and one on each end. Now, the child, or the parent one, is solid blue. Number, I've got numbers on them. Number three is the second child. It is solid blue still. But the one we just brought back from my office is solid red. But it's the other two are wired together. This one is not wired to it.
51:00
Speaker 1
And let's see if it will turn solid blue after moving. Yeah. Is it possible to move it closer to the parent node again? And then let's see if it will turn solid blue again. Uh-huh. Yeah. You can do that. You can try that. No. It should turn solid blue. We have to try moving it closer to the parent node if it will not turn solid blue. Because maybe... Okay. So the child node is still solid red, right?
52:00
Speaker 2
I mean, this is it. It's like six inches away from it. How about this? I'm going to set them here and they're standing on top of each other. How's that for being close to each other? And it's solid red. Should I do anything or just let it stay solid red for now? Okay. It's as close as I can get it without smashing them together. They're on top of each other. [silence]
52:00
Speaker 1
Even though it's closer to the parent node. So we have to reset the child node and then add it to the network again. Okay. Yeah. No, not five times. Uh press then yeah, hold it down until the light light turn off and then once it turns bright blue, Not yet. Let's do the wireless method for now. Let's try to connect it to the network wirelessly and then once it's solidly, then you can wire it to the child node. You can wire it to the other child node. Okay. All right. [silence]
53:00
Speaker 2
Yes. Yes. Okay, so let me do that. So, reset it. So to reset it, I am going to tap it five times. Or am I going to, no, no, hold it, hold it down. Okay. Shut. Should I, should I plug a wire? Should I plug a wire into it running to the other child mode? Okay, light is off. Keep holding until it, turns blue.
53:00
Speaker 1
Uh-huh. Yeah, I had wireless trouble. Yeah, correct. [silence] Okay. Let's wait for it.
54:00
Speaker 2
Solid blue turned on, I am, I took my hand off the reset. All right. So now I need to go back up to the computer up front and say add, this one I'm gonna add wireless. Okay, so add wireless. After you go up around here. Add wireless child modes. Boom, I clicked it. All right. Now let's go back to the back. Okay. Now, let's see. is it is blinking blue.
54:00
Speaker 1
Does your turn solid blue. All right. Okay, thank you so much for your patience. Thank you to.
55:00
Speaker 2
Just wait for a second. Okay. We're going to get it figured out. Thank you for helping me. Hopefully we'll get these all working that would be great. Then I have the same thing at home. I'll have to call back and speak to somebody else because I won't be doing it tonight. That's why I wondered how early in the morning you do it. So if you do it at 7:00 a.m.., that's perfect. I will be at home and then I'll be able to work on my home one, which will be real good.
55:00
Speaker 1
back once you you reach okay once you're home okay Cloud, okay. So it turns solid pink after you added it as a as a wireless child mode. Is that right? Okay. It's solid pink. I think there's a problem with the child node. Let's try to upgrade this firmware. Maybe the firmware is out updated. Can you go back to the setup page of the parent node so we can check the former version? Mhm.
56:00
Speaker 2
Oh, yes. Okay. So now we're solid pink on the child. Yes. We click Add wireless child node, and it is solid pink right now. It was blinking before. Sure. Okay. Let's go up to the fruit.
56:00
Speaker 1
[silence] click that one, and then go back to the, yeah, hit apply and then you will be routed to the main dashboard. click Connectivity, click Connectivity, yeah, and then this is basic. Okay, yes. Okay. Yes, continue.
57:00
Speaker 2
Okay. I am at the computer up front. Do you want me to say, Done Adding Child Node? Okay. now apply. Okay and then say, okay. Dashboard. and I'm going to go to connectivity. Yes, ma'am. Updates are available. Click update. Firmware update during firmware update your router reboots causing devices connected to lose. Do you want to continue, yes. Okay.
57:00
Speaker 1
Let me know once the firmware update is completed. Okay. Yeah. Oh, are the phones connected to the Wi- Fi network? Did did you you get? Oh, I see. We re. Okay. Did did you did you lose the connection and the phone's. Even though they are still connected.
58:00
Speaker 2
I'm gonna make a phone call really quick. Eight one six eight oh that's not good. My phones are not working maybe it's because I unplug something. No the phones are connected to the router oh yes yes the phones are connected to the Wi-Fi network and then they're no they're connected to the they're they're connected to the ATT router.
58:00
Speaker 1
connected to the Wi-Fi of the 8th Inter aurter. Oh, um maybe they are currently disconnected from the internet. That's why you can no longer use Wi-Fi calling. Oh i see. Okay. All right,
59:00
Speaker 2
Yes. It's not Wi-Fi calling. Let's see here. 92.1681 point and... Let's see.
59:00