Speaker 1
Hi there, my name is Lisa. I have one of your linksys products. I'm not even sure what this is called. And I would like to try to utilize it as a like a booster to boost the signal from my existing router and modem. And I'm having a little trouble connecting it. I was wondering if you could help.
00:00
Speaker 2
Welcome to Inksys support. To ensure quality service, your call may be monitored. Certain products will be supported, while end of support products will have self-help options available. Please have your serial number ready, and stay on the line for assistance. [silence] Thank you for calling Inksys, my name is Mr. Eugenio. Good morning. [silence] Sure. Let me see what I can do. What's the model number and the serial number out there?
00:00
Speaker 1
uh, I've got a serial number. Oh, model number is the MX 5500. And the serial number is 43 K10M27C1-2701. Well, I've, have one 5500 and I have two two thousands. I don't know that I need all three. I'm hoping one will do.
01:00
Speaker 2
All right. and how many mx5500 you have total.
01:00
Speaker 1
Um, what I have is from Spectrum? Because they're my internet provider, so they provided a router and a modem. And I was hoping to add this, like a boost, because I have a two story house and the signal's just really weak in the front of the house. Well, it doesn't make sense for it to be wired because then it's not going to be any closer.
02:00
Speaker 2
Let me just ask you a quick question. So, what is the existing router that you have? Is that also a mesh or no? Okay. I see. I understand. Well, let me just inform, I mean, now, uh, how do you plan to make use of this as a booster? Is that wired booster or wireless booster?
02:00
Speaker 1
OK. Slow down because the words you're using do not make sense to me. OK. So if I understand you correctly, I think you said one of these has to be physically connected to my router. Right? OK. So could I use the 2000 as the connected and the 5500 downstairs? OK.
03:00
Speaker 2
If that's the case, this is a mesh router. It will only I mean, you can only make a wireless booster out of the MX5500 if you have another MX5500 or MX2000. But the main tower should always be connected to the internet source, which is the gateway, your modem router from Spectrum. It cannot be wireless. Correct. Yes, for sure you can. However, they will, they will be two networks shown your network. Let's see. I'm just informing you what what's going to happen after that. [silence] 0.00 [silence] 4.598 [silence] 8.018 If 8.298 that's the 8.708 case, this is a mesh 9.058 router. it will only 9.868 I mean, 10.058 you can only make a 11.368 wireless booster 12.268 out of the 12.718 MX5500 13.338 if you 13.608 have another MX 13.948 5500 14.338 or MX 14.738 2000. 15.498 But the main tower 15.918 should always be connected 16.498 to the internet source, 17.128 which is the gateway, 17.588 your modem router 18.228 from Spectrum. 18.838 It cannot be wireless. 19.578 Correct. 21.558 Yes, 22.758 for sure you can. 23.368 However, 24.088 they will they will be two networks show you know,/classic. 25.688 I'm just informing you 26.788 what what's going to happen after that. 29.218 [silence]
03:00
Speaker 1
Okay. Well, what does that mean if there's two? Does that is that a problem, or what does that mean? Okay. Okay. All right. Um, and if these were connected to a Wi-Fi that is no longer should no longer be used, can you help me make sure that that's not an option anymore? like there was a internet uh or a Wi-Fi system here and. [silence]
04:00
Speaker 2
if you're good with that, then let's go ahead and do it. It's not really a, it's not really a problem. So you either choose the network of your mesh or your spectrum gateway or gateway rather. So you'll have two network to show in your network list, which is linked to this Wi-Fi and your spectrum Wi-Fi. If you want to connect to your linked Wi-Fi, go to the Wi-Fi settings and connect select Linked Wi-Fi.
04:00
Speaker 1
And that person doesn't no longer live here. I just want to make sure that somehow disabled or blocked or. Okay, all right. Okay, let's connect the 5500 is it 5500 stronger by any chance? It has to be or should be or, sorry. Okay. Okay, and then use and use the 2000 down.
05:00
Speaker 2
We're, we're gonna reset the router anyway, so all the devices are connected to its settings and now will be back to default, so the threshold will be disconnected. And it's going to be the parent node or the main tower. Let me just create a ticket for you, but no, uh it's better that the MX-3500 is the main tower. It can be other way around though, but it would be best to make it as a MX, I mean as a parent node and main tower because it has a better specs.
05:00
Speaker 1
the the oh my email address is that was I did an account with Linksys if that matters through the I tried to do it through the app so there should be an account with this email address it's Lisa W at L at Yahoo.com [silence]
06:00
Speaker 2
Yes, correct. Let me just create a ticket for you. You don't seem to have an account right here. And you You said your name is Lisa. What's the last name? Okay. And what is your email address? Mm-hmm. H you heard that going and okay caught it. OK. Now, connect the MX550 here to your gateway LAN port. section coming up All right. We're going to recreate the settings you made, but right now, let's reset the.
06:00
Speaker 1
Okay, well, so everything right now is solid blue. The links this router, my old router and my modem. I believe so. I mean, I tried to do it, but I wasn't able to connect the child nodes. So maybe if I've got this much done, maybe we can just connect the child nodes. Okay. Hang on one second. Okay, I'm just going to close this box to see if we can get this.
08:00
Speaker 2
So, the router and start from scratch. Wait, hold on. Hold on. Hold on. Oh wait, hold on. So, they're all solid blue. That means it's already configured? Yeah, I think so. So, if if you can connect and confirm that you have internet connection coming from that MX with the DIPI Pinder, then we can Go ahead and add a child nodes. Otherwise, we need to troubleshoot that. So, confirm first if you have internet. Huh,
08:00
Speaker 1
Yes. Yep. So from my cell phone, I can see the, the network or the Wi-Fi that I created. I, I just named it Linksys. But they need to be, set, three feet away. Okay. All right. I believe they are three feet away. They're Actually,
09:00
Speaker 2
And you're, okay, got it, get those child notes and plug it in near the Mx to 500. They need to be three feet at least uh not no more than five feet though. Yes, three feet away from the MX600D. When adding, it has to be that close. When it's added, you can put them ideally 30 ft away from the main tower or MX stream to have 5500. And I'm assuming the light of the child node is currently solid purple, right? I'm sorry to cut you off.
09:00
Speaker 1
They're red. Right. One is okay, pretty nice.
10:00
Speaker 2
Okay. Press and hold the reset button of those aren't now. Hmm. Go ahead. Oh, hold it down for 20 seconds. [silence] Oh. Okay. [silence] Thanks.
10:00
Speaker 1
Holy cow! Okay, so the first one is kind of blinking blue. The second one appears to be… ok. It's blinking blue now. Right, well they're blinking blue. Okay. [silence]
11:00
Speaker 2
Okay. second one. Okay. well the expected light of those. now that you just reset. that should the turn solid purple the light on the top. bank. maybe. yeah. they're we're starting up.
11:00
Speaker 1
Still blinking. All right, one is purple. come on. All right, we have two purple nodes. All right, ready?
12:00
Speaker 2
okay at the bottom of the main tower the MX-5-5-100 press and release the reset button of that hold it no sorry sorry so press and release the reset button of that five times one second gap between presses so it sounds like that press release press release do it five times reset button of the MX-5-500
12:00
Speaker 1
Right. Almost looks white. Is that, sound right? Or it could be purple. Okay. It went back to solid blue. Okay. One of 'em is blinking red. They're both
13:00
Speaker 2
like we've done this twice
13:00
Speaker 1
blinking red right now. oh wow. okay. okay. yeah that would be great. okay. what should the solid color be? solid blue. sorry. that what you said. okay.
14:00
Speaker 2
alright, so I'll set now the timer to five minutes and let's wait for five minutes. [silence] It takes five minutes for them. [silence] [silence] Uh [silence] you can take your time in making but just for watching. It have successfully added [silence] and light should be solid blue on those notes. But if there's a problem where you need to do advanced trouble shooting. But I'm hoping that it returns so not blue though. So yeah. [silence] It will be great. [silence] You can't, I mean, I don't know, ask me a question if you have a question or take your time. Grab water and stuff. I mean, up right here. You can put me on mute. [silence] Yeah, solid blue when they're working.
14:00
Speaker 1
Oh, shoot now it's red. That's not good. It went from solid blue to red. Back to solid blue. The other one's still blinking red. Okay, we have two solid blue right now.
16:00
Speaker 2
Oh. Oh, maybe it's not finished, so. Mhm. How about the other one? Is that still blinking right? OK. Great. Now, let's wait.
16:00
Speaker 1
okay. So. unplug them and take them downstairs and they'll just reconnect. Okay. That'd be great. Thank you. All right. So if they're solid blue, I could unplug them and take them downstairs now, right? All right. Appreciate it. Just a second. All right. And if I understood you correctly, I need to connect to the lynx.net, sis, it says. Is that right? [silence] Okay, one second. [silence] And it's asking me for the network security key, is that the password? The one I created, okay? Well, I'll be it worked. [silence]
17:00
Speaker 2
Correct. Yes. That's right. [silence] Yes, the Wi-Fi password. Yes, correct. [silence]
21:00
Speaker 1
That's fantastic. Yes, it connected. So, and the tower is solid blue. So, that is, that's really good news. I appreciate your help, the most productive 22 minutes I've had all day. So, thank you very much. If it does disconnect or do something other than solid blue, what's the best thing for me to do? Like what? Okay. Sure. Thank you. I'll keep this number in case it does disconnect. Is that good? Call you directly? Perfect. All right. Thank you. I will have you on speed dial then, I guess. Okay. All right. Thank you for your help. It's been a pleasure. All right. Goodbye. Thank you. Bye.
22:00
Speaker 2
It's working? Great. Get to hear. Thank you. Very much welcome. Anything else I can help you with? Questions you want to ask? If all said if it's solid yellow if you see a yellow light on it then that means it's weak. Signal is normal. The fix of that is just turn it up turn it back on it will then have the best signal. If it's red blinking that means it's not connected to the...
22:00
Speaker 1
All right, fantastic. Don't press the reset, okay? Okay. Well, I thank you so much. This has been uh incredibly helpful. I appreciate it and I hope you have a great rest of your day. Take care. You, too. Bye-bye.
23:00
Speaker 2
The UM tower, the main tower with the internet, you just need to plug it back in. Usually, the fix of that as well. Just don't press any reset button and you'll be fine. Oh, I've pressed it. Same to you.
23:00