Speaker 2
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00:00
Speaker 1
I really can't use a fucking brian is just going at a room no because I gotta lets it fucking a wireless problem.[silence] [silence] [silence] [silence] I can breathe. I cannot breathe. I can't breathe. I have to go to the restroom or I'll be sick. Let me take. I'd please don't cook it with you. Well, I'm not talking, Deal with the fucking a bent. Bent is a hood vent. It is a hood vent. What do you think it is? It is a fucking so that is just black. That's the same thing. Oh, hi, Raquel. I can't, I don't know what's wrong, but my, um, routers just, well, my modems just went off. Router modem. I don't know what, something, but I don't, I need help fixing it. Yeah, and I just restarted my modem. I'm gonna do it again. So, why don't you give me a couple, a few minutes. What is it? It's still doing it, though. Yeah. It works now. Perfect. Good. Thanks, bud. Let me know if I can help.
01:00
Speaker 2
[silence] hmm. Thank you for calling cis, my name is Raquel. How may I assist you today? Okay. I understand, so let me double check. The router that you have right now is not getting internet from your modem, right? Okay. Thank you. In case we also need to check your modem, do you have a computer that can
04:00
Speaker 1
I do. Elaine. Elaine Stein. That's correct. That is correct. Yes it is. Yep. That's correct. [silence]
05:00
Speaker 2
connect using an Ethernet cable. All right, that's great. And is this your first time calling Lynksys? Yeah. may have your first name and last name. Pull up your record here. All right, let me check it. Okay, I have got a record here and it's under your name. And let me verify your email. So that's, let me spell that. So that's E for Frank, S for Sam, T for Tom, E for Echo, I for India and for November 6th at mac.com. Is this correct? Right. Thank you. And your phone number just in case we get disconnected. Is it 1-646-322-5667? Is this right? Right. Thank you so much. And the model number of your Lynks router, is it the MX 6200?
05:00
Speaker 1
Uh, MX6200 opened, open the check. I'm trying to just try and go find my ethernet cable just in case. Um, let's see. Yep. MX 6200 13585 white solid white solid white light.
06:00
Speaker 2
[silence] spoke, Okay. [silence] uh and just to verify the last digits of the serial number of your main parent node is it 13626? [silence] 13585, okay thank you. [silence] and right now what's the light on top of your main parent node? solid white light or is it blinking white light? [silence] okay solidlight actually means it's online.
06:00
Speaker 1
I have to go sort find them. Okay, I have to find out where they are. give me a second. I'm just going to go on there to find it. Solid white. One of them is.Googling.
07:00
Speaker 2
But your other nodes, are they also showing sold white or are they blinking? [silence] All right. So... Ok. And how many total nodes do you have?
07:00
Speaker 1
I have the main and then the two nodes behind. That's correct. I know it should be called chappy happy. I do have the computer but just trying to find, do you need me to connect? All right.
08:00
Speaker 2
I heard solid white means actually they're all unconnected. Do you have a computer there that we can track. If you are seeing the wifi name you have configured for the links a smash router? Yes, let's open wifi on your computer and we'll check if it's showing on the available network, the wifi name coming from your link to mesh nodes.
08:00
Speaker 1
What do I do with the cable? Just connect where? Hello? Um. Hold on, I have a connector to make it work. Um.
09:00
Speaker 2
Is that your computer has Ethernet port where we can connect this cable? Okay.
09:00
Speaker 1
electer somehow [silence] from that cable to the, uh, Okay. So basically, yes. Uh-huh. Uh-huh. Alright, I got it connected. All right, unfortunately that available port is being used but I will um
10:00
Speaker 2
Alright, and the other end of that cable can connect it to the available port of your main parent node,
10:00
Speaker 1
disconnected for what I'm using it for. The mate at the parent, right? No, the modem's still plugged in. The this other one is, it connects to my the rest of my set, systems. All right, I'm connected. Yes, Mac. Okay.
11:00
Speaker 2
Yes. Is the other cable that should be going to your modem? Hmm. And your computer, is it running in Mac OS or Windows? Mac. We're going to go to your Mac settings or system settings.
11:00
Speaker 1
come their network. That's weird. It's not showing you I see Wf I it says connected, but it's not. Actually, take that off. VPN firewall inactive. I don't I don't see the I don't see ethernet here. Okay. and I can see it.
12:00
Speaker 1
It looks like it's saying it's connected. Hold on, let me. I'm going to try and just do something. Yeah, it's saying it's connected but when I try to actually like search a website, it's not letting me. Maybe I have to. I maybe have to reboot or something. Oh, wait. Sorry. I'm just seeing if I'm getting something here. Nope. I mean, it looked like it like had a glimmer of hope here that it was going to connect, but it's not.
13:00
Speaker 2
And let's... Okay. Mm-hmm. I see. Mm-hmm. Okay, since the director the main parent that is ten wanting 'll perform another restart which is the boot up sequence so we're going to unplug your main parent node from the power source and we're going to unplug. Uh-huh how's it? Okay.
13:00
Speaker 1
Okay. Okay. Okay, we're done. Correct. [silence]
14:00
Speaker 2
Okay, all right, so we'll perform boot up sequence, we're going you to unplug the main parent node from the power source, then unplug next the modem from the power source. And we will give them two minutes while while waiting. I'll have my timer here for two minutes. I'll let you know when to connect it back. And to verify while waiting, your internet service provider is R(prefix) didn't write, okay, thank you. [silence]
14:00
Speaker 1
Okay. Oh thank you.
15:00
Speaker 2
a minute, you might have the model number of your modem. you have a model number printed on the actual device.
15:00
Speaker 1
Let me do something about them here. Um, CM 1200. Okay. open. The modem is the, the modem is the one that's connected to the um, internet, right? The cable. Okay. That's plugged in. Yeah.
16:00
Speaker 2
Okay. [all right,] thank you. [right.] [of] you now. [going] on to and and and [fall,] refresh the modem first. to the the new bone at on which higher side. will first wait for your modem to go online. [yes,] that is correct. And and let's observe the light in front of it, if if you have on the internet or online indicator, let's wait for it to go to a steady solid white light, or steady light.
16:00
Speaker 1
I think it's steady because I think one of them always just flashes, right? [silence] Okay, that's plugged in. Okay. no I'm not spending them rabbi I'm sorry tell him no oh it's it's red is that okay yes one بحرسي
17:00
Speaker 2
Okay, we're still waiting for solid white. [silence] Solid red, let's give it one to two minutes more. Solid red means it's offline, it could be the main reason earlier that you're unable to access any websites, so basically, it's offline. So, we'll just wait for another minute or two.
19:00
Speaker 1
we, we, with, well, yeah. We're supposed to be a hit here creating something. Okay. Oh yeah, here. It's it's now flashing white.
20:00
Speaker 2
[silence] is it is it [silence] still red still? Um. [silence] Okay. [silence] It's connecting trying to check internet now from the modem.
20:00
Speaker 1
Okay, now it looks like it is solid white, Okay. Yeah, this is the Marvel, okay. Yep. It looks like it's connected, what is it called? O, O whatever fat. F F A F T. Ox-trot. Oxygen podcast Transcription Network
21:00
Speaker 2
all right, let's give it. All right, it's connected online so we're now going to test the connection. Let's go to your computer, open the Wi-Fi and we'll check the Wi-Fi again. Make sure it's connected and we'll try accessing websites. All right, and can you try running speed tests? Try website of Fast.com. That's F-A-S-T.com. Thanks for watching. Bye-bye. Poxstraalpha TamTango.com.
21:00
Speaker 1
Alpha. Oh, fat f-a-t. Okay. Oh, that gets me losing weight. I'm just going to do test, internet test. Test. Okay, let's see.
22:00
Speaker 2
Okay, Warriors.
22:00
Speaker 1
30. That's actually not that great. [silence] Yeah, it should be much higher. [silence] It's like close to 100. Let me try that. [silence] Let me see if I can max.
23:00
Speaker 2
the 30 Mbps? May I know what's the maximum speed you are subscribed to your provider? Can we try a different device? Do you have a smartphone will connect to the Wi-Fi?
23:00
Speaker 1
okay fast.com. Oh, that's what you were saying before. Yes, 28 centered on the screen. I too. Hold on. Let me see if I get what, well, see that's the problem. The app isn't connecting.
24:00
Speaker 2
It's 28. They have the Linksys app installed on your smartphone. Maybe try force closing the app and opening it again.
24:00
Speaker 1
I'm trying that I'm just waiting for it while it opens. Okay, getting my router settings. yeah, it's still oh there we go okay now I'm on um I'm seeing all three the three nodes seem to be online yeah okay [silence]
25:00
Speaker 2
And is it spinning still, getting her our settings? Okay. All right, let let's check how many nodes are showing online. All right, and can we tap the menu option, the three lines at the upper left hand side, then we'll go to our devices. And we will check your Mac computer and smartphone where it's connected, right? If it's connecting to main parent node, and we will check what band they're using, if it's the 2.4 or the 5 gigahertz,
26:00
Speaker 1
Crow is 5 gigahertz. Okay hold, by the way, one thing is I'm just looking at it says one of the Linksys says it's a 2.4 gigahertz. That's one of the devices. No it's a it's the Linksys. And all right, let me forget that for a second. What did you want me to do? Sorry. Okay.
27:00
Speaker 2
5 a bit it should be faster it should get like a 100. We will try to run channel finder to optimize your Wi-Fi signal so on the three lines menu option go to Wi-Fi settings. Okay so one of your device is actually connected and using the 2.4. Is that the Mac computer or a different device? It shows link yes. Norries, let's run channel finder by going to the menu option again then Wi-Fi setting option and
27:00
Speaker 1
mm-hmm. okay. scan. okay. okay. okay. okay. does this happen from time to time that these things just get disconnected? [silence]
28:00
Speaker 2
And then channel finder, then we'll go scan. Yes, scan. And the Wi-Fi connection will be interrupted for the meantime while it's doing a scanning channel, but once it's done, then it should reconnect back. Let's give it some time, all right? It might be that there is the Wi-Fi signal interruption, reason why your nodes are showing solid white, but no internet. Running the channel finder helps the nodes find a less congested channel, so it will help to optimize your Wi-Fi. Okay.
28:00
Speaker 1
Okay. Yeah, it's, um, a little more than halfway. Okay. I think a grub, yep.
30:00
Speaker 2
All right, the channel finder is at halfway done. Okay. [silence]
30:00
Speaker 1
getting close we ran into a problem running channel finder, please try it again Though we ran into a problem running channel finder, please try it again.
31:00
Speaker 2
okay let's try once again top Try again
31:00
Speaker 1
Yeah, now it's not working. Okay. Yeah. Yeah. Okay.
32:00
Speaker 2
I see. So we're going him to try other method on optimizing your network. We will go back to your Mac computer and we are going to log in into its router settings using a web browser. All right. On your computer at the address bar, please type https//192.168.1.1 then colon okay, two forward slash myrouter.info.
32:00
Speaker 1
[ silence ] give space.
33:00
Speaker 2
and let me know if it takes you to a warning privacy page or a Linksys page showing pictures of phones. Mhm. Yes please. Then proceed and enter router password. Mhm. Let me check is it showing the link to Linksys Smart Wi-Fi page sign in right or not. Mhm. Let me check. Is there a way to like keep that part? [silence]
33:00
Speaker 1
You know, let me just try, let me do it again. I'll start over my router. Okay. It says check you for internet, internet connected, has a picture of the router. Welcome into your router. Password to proceed and then next. Okay, I got it. I have a password. And then it says guest network. Turn on guest network to create a Wi-Fi for guests. Okay, fine. I think I already have a password.
34:00
Speaker 2
Is there a link? [silence] okay, okay. [silence] Yes, please. Okay. Let's enter your router password. If you have not created one, the router password by default is the Wi-Fi password found at the bottom of the main parent node. [silence] If you'd like to keep it off, you can keep it off or you'd like to turn it on. Okay.
34:00
Speaker 1
I'll check it off, mate mode. Okay, get rid of that. Okay, saving changes, saved. All right. Says it's ready. Okay, finish. To configure, enjoy your Wi-Fi to configure advanced settings visit my router info on a desktop computer. Okay, all right, access router, but I guess this is router password. All right, I'm in.
35:00
Speaker 2
Okay. [silence] Click Finish. [silence] All right, click that. Visit my router.info, if yes, please. [silence] All right, [silence]
35:00
Speaker 2
you're now on the Linksys Smart Wi-Fi tool page. Let's go to priority. That's at the left hand side top left hand side. All right. Keep it off and are you seeing options there at priority that says reset prioritization or reset just the word reset? All right. Click reset. All right. And once it's done, we can click okay button to close the priority page. And then let's go to Wi-Fi settings at the left hand side below router settings. And I just want to make sure the Wi-Fi name and Wi-Fi password that's showing there. Those are the information then
36:00
Speaker 1
Yeah. Yes. It's has three BAMS. OK. Oh, yeah, now we're at like 210, 230, 240. 330. waiting. Yeah, 330 Mpbs. That's much better. Yeah, my phone. Yeah. Let me check this. Yeah. Well, you
37:00
Speaker 2
Okay, that's great. So, let's now, uh-huh. Okay. Yes, you have three bands for your.link to mesh router. Let's now open another tab on your computer. We'll try again fast.com since we have already reset and run the setup on that page. All right, that's great improvement. All right, that's great. And can you make sure as well your other device like your other smartphones make sure they are working fine with internet? uh-huh. [silence]
37:00
Speaker 1
Use the. Oh, I still. Oh, there we go. That's weird, I can't get onto the link, this app. Should I download a new one? Yeah. Oh, yeah, my phone is like, yeah, 1.1 GPS so that's very fast. Okay. So let's see. So what's the best way? Just delete the app and then reinstall it. Are you sure? Okay. Everything just was glitchy today.
38:00
Speaker 2
yes we can un install it and re install OK all right that's great yes that's right delete the app and re install it
38:00
Speaker 1
all right let's see and then a click the song that we go getting router settings OK all right now I'm going to just check the internet speeds
39:00
Speaker 2
I believe the reason for that is because your Node is not fully configured since earlier when we tried to ask MyRouter that info it actually like letting you to go configure some settings so and we're able to skip that part so it should be fully configured now.
39:00
Speaker 1
Oh, yeah. Now it's working well. Let me just double check. Yes. Just opening them. Just interesting. Oh, interesting. One of them is showing as using the wired is and not the wireless. They should all be wired. Maybe I turned it a wireless. Okay. Yeah, there's three of them. They're all connected.
40:00
Speaker 2
all right, that's great. And making sure as well the dashboard on the app, it shows three nodes, right? All right, that's great. So I see. OK. All right, and just to make sure, let's select three, the three nodes, then select your child nodes. We will check the signal strength of your child nodes may have the numbers for the VBM.
40:00
Speaker 1
which one? the number for the what? the, the signal string? oh, it's, one says negative 65. that one's the one that looks like it's connected to wireless and the other one is connected by Ethernet, so it has a direct connection, yeah. no, I appreciate that. where are you from? you sound like you're from Malaysia. the Philippines. okay, nice. well, I very much, I appreciate your helping me. um, I was very upset. now I'm not. thank you.
41:00
Speaker 2
Signal strength, yes, okay. All right, thank you. I've noted for that. So I think you're all set. Your devices are now working fine with internet and speed is okay and good. And anything else that I can assist you with in sales? I'm actually from the Philippines. Okay. All right, nice to know you. you're most welcome I'm happy to assist you Elaine and thank you for calling links is have a wonderful night. Bye bye.
41:00