V2 Rubric Detail — aa57c8b2-6a98-11f1-8…

Welcome to Linksys support. To ensure quality service, your call may be monitored. For in-wareny products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press 1 now. For out of warranty products paid support, please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. [silence]

Thank you for calling a Sysman, Mr. Gerald. Let me open my tools right here. All right, there we go. Based on your phone number, you have a record. Your name is it Keeley? Okay. Your router model number is it the M7350?

Got it. Let me check the serial number. Okay. Oh. Based on the serial number they provided, showing that you're MR 725, zero unfortunately, it's out of warranty. And for out of warranty device, we charge $15 to assist. Okay? That's non-refundable. I'll let me open my tools right here. That's one, five, $15. If if you want, I can send you the guy, how you can troubleshoot the router. That way you won't be charged, but you're gonna do it yourself.

but you want to do that first? But the router, is it working? Does it have internet now? You mean you want to upgrade instead? Replace. Like, wait a minute. Like, same same model number? I mean, Yes. Right. So, let me confirm. You don't want to do the paid service? Try again. I did no.

Replacing the router, or upgrading the router is always the best choice, but if you want to make it work, I'm a technician right here in Lynx this, so we can try to make it work. If it's a hardware issue, we cannot fix that. Purple means ready for side out. But I want to make sure that you understand what you're going to pay. This is non-refundable once it happened. Also, it's going to last 60 minutes or one hour of troubleshooting. If, whatever your problem speaks or not, it's still going to be $15. Okay. All right, cool. [KEEP_UNCERTAIN] Let me pause the recording because we did not store your card information here. I'm going to need to ask for your card info, okay? Mhm. What's the card number? Okay. Mhm. Um, name on the card. Is it the same? Your name? All right. What is the exploration date?

got it. let me just verify this one. are you from Canada? okay. let me change the currency then. yes, but I'm changing it to your currency. all right. that's it. it's changed. I'm charging you $15 now, okay? all All right, I'm gonna resume the recording now. All right, it went through. Let me finalize this one. Okay, let's check the physical connection of the router first. At the back of your Linksys router there are ports. One of the ports is labeled internet. Can you check if that's connected to the modem? At the back of the Linksys router there is a reset button, press and release that five times, not too fast, not too slow, one second gap between presses. So like this, press, release. And that's it. Five times.

the light of your Linksys router should, should be blinking, sorry about that. blinking what correct okay, next light probably is going to be red, I mean it's going to be red. blinking, is it blinking red or solid?

Solid blue? [silence] Alright. Let's wait 5 minutes, just to make sure it's going to work. [silence] I mean, 3 3 minutes, just to know. No, we can do that. But after that, It's still configuring the settings. We're going to set up the router, Wifi name and password after that. [silence] No, that, [silence] by doing that, we will know [silence] that it's connected to internet because if not connected to internet, end light would [silence]

That will be red. Solid red. If it's all it'll do, that means it's connected to the Internet, and it's receiving the internet coming from the modem. that's what we did, so make sure that the modem is working. Hello? Did you ask me a question? I was going to fix my attached over here.

Oh, okay. Yeah, I'm from the Philippines. Right now. Yeah. [silence] Is staying solid blue the line I mean? [silence] Uh, computer that we can use. IPad or, yeah, iPad laptop, maybe phone. Then you can connect it to the Wi-Fi. The default name is Lynx-Setsetup. [silence] Not sure what is the last three digits though. Let me check. [silence] B, yes, that's the one. Password is, the, the, just take a look at the bottom part of the router. There's a password there. [silence]

Open a browser. Is that a Windows computer or laptop or a Mac? it it okay opens of Chrome browser. Google Chrome if you have. now open it. as far as You have to go to the settings of the router using browser. You have the browser open. I. go to um

Yeah, I was trying to say my router.local but IP address will work as well. So my 192.168.1.1 is the IP address by default. uh.168.1.1. You got it right. Correct.

Sorry, you're breaking up. What did you say? [silence] It sounds like you're far from your phone. I barely hear you. Better, yeah, much better. Oh, okay. Just click the image of the phone that's on the screen. That's fine.

I know it doesn't look like clickable, but trust me, you can click that. So, on the screen, you can see the image of the phone, writer. Click that. And what do you see now? A login. Enter the router password.

by default password is the word admin AD N that's lower case it did not work

Okay. You're now on the web settings page or still loading? Go. Alright. On the left-hand side, there's router settings. Under router settings, there's connectivity troubleshooting and Wi-Fi settings. Select Wi-Fi settings. Change the Wi-Fi name and password to your preferred Wi-Fi name and password. Then hit Apply once you're done.

Okay, go to your phone Wi-Fi settings and check if you can see that Wi-Fi name you created. If you can, connect to that. If you can't, connect to that while access the website. [silence] double-check if the internet is working. Just go to any random web page website anything. [silence] alright. Right. So I guess that's solved our problem, right? Everything is working now.

You're welcome. Do you have any other questions or concerns that I can help you with? If not, I hope you have a good wine. Take care. Thank you so much for understanding.