Speaker 1
[this is] uh, my first time calling. My name is Charles A. Griffin. Griffin. Charles Griffin. G R I F F I N.
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. Certain products will be supported, while end of support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. [silence] Thank you for calling. [silence] My name is Paulo. Is this your first time calling or do you have a ticket number? I see. Before we get started, sir, I'll allow me to create a ticket. Can I have your first name? Charles. That's GR. I got it. Thank you, too. Thank you, Charles, for your information. And can I have your phone number?
00:00
Speaker 1
224-908-6721. That's correct. yes. Rockman griffinding. R O C K-M A N-G R I F F S @ gmail.com. Rockman Griffinding. Gmail.com, That's correct. It's the MR7350 router.
01:00
Speaker 2
That's 224-908-6716. And should you call us back in the future, you can use this phone number as a means for us to pull up your record. And can I have your email address? That's easy, uh, rackmangriff@ gmail.com. Thank you Charles for this information. And may I know also the model number of the linkage device you're calling today? And may I know the serial number, you can find this at the bottom? [silence]
01:00
Speaker 1
c is in cat 1-0m 27 be 02 five three five. That's correct. Uh Metronet. Mhm. the problem is I was trying to change I was in the app I was trying to change uh let me get into this. I was trying to change my my width uh in the Wi-Fi setting and I'm trying to I'm having a hard time trying to get into that page. Would the Wi-Fi [silence]
02:00
Speaker 2
Level 8 is back as 33 C 10 M 27 B for boy zero 2535. And last question, Charles. May I know who is your Internet service provider? Medtronics. And while the system is validating the enticement status of the device, I'm going to help you today.
02:00
Speaker 1
Abmodeis in mix, I can never take it out of mix. And then I was trying to set my channel width to 80 MHz. Uh I I could never get to 80 MHz in the in the in the app. I'm trying to take it off of mix mode, out of the mix mode, in the Wi-Fi mode. Right now it's in mix. So I can pull up my 80, it won't. By being in the mix mode, I can't pull up 80 MHz. I guess that's what that means. So I need to. I'm trying to get my channel width to 80 MHz. What do I need to do?
03:00
Speaker 2
Uh, you, okay. It's a mic. So, you want to change that to, uh, what specific modes are they? Him. Okay. And the line was getting an in and out earlier. Are you doing this to the Linksys app or you're doing this to the user interface? Um.
03:00
Speaker 1
the user interface yeah on uh on my laptop. Yes I'm looking right at it right now. It's feel like it's locked. I can't get in. I tried all kinds of ways to get into this. They said do certain things and and they said somehow the software locked it where people can get into something. I don't know why they would do that but uh I tried everything to try to I even pressed the CA to get more into it. That's at the bottom. I pressed that. to see more but I don't see more. It's right now it's locked into the mix.
04:00
Speaker 2
on the laptop. And um, are you still on that page, sir? Okay. One second. Uh-huh. I see now um Toth, yeah, the good thing is that you're on the interface, okay? But I need to verify the Internet status of the device, sir. Somehow my tool is not working. I'll be placing you on hold. I'll be right back with you, okay? I apologize, sir. Thank you.
04:00
Speaker 1
[Silence] Mm-hmm. Yes. Yes, I clicked the C-A. Of course, yeah, so I can see more. want that way our city Wi-Fi unfortunately.
06:00
Speaker 2
that you have the option to select the uh certain modes uh I hope I can see your screen right there so that uh we can check it together okay let me try to open the uh the um uh all right uh I think I have one here okay to closing okay Wi-Fi settings yes I I I know your okay one second and by by the way let me just inform you okay this Linksys product is uh part of the EOL meaning uh end of life uh Linksys is not manufacturing this device or replacement uh if ever this is uh leads to a hardware problem Charles however the good news is that um we will still assist you for technical concerns okay [silence]
07:00
Speaker 1
Yes, I appreciate it. Mm-hmm. No, no, no, it won't let me. It won't let me. It just stays it's still in mix mode. It won't it's locked or something. It's still in mix mode. It won't when I drop it down it says say mix. It don't give me the 808. It don't give me none of those. [silence]
08:00
Speaker 2
You're most welcome. Now, um, now, I'm looking at the simulator here, uh, it's not the same as yours. Uh, the model number for this is MR9610. I'm sorry, MR9600. Now, um, I also looked up here, uh, Wi-Fi settings. I just want a comparison because there are model numbers that you can select a mode, but there's others don't. Now, uh, on your page, um, you have their network mode, right? And, um, if you click on the drop-down box, uh, are you given an option there, like 80211 BGN?
08:00
Speaker 1
some people say it is an option it's just that they when they did software update or something like that that it can a lot I have to go back back
09:00
Speaker 2
[KEEP_UNCERTAIN] Mm-hmm. um, okay. Now, um, I'm gonna verify this, uh sir okay, which I'm gonna do, uh, uh call back or within the day because like I said, uh there are certain models, okay? I'm looking at the hair right now, uh, simulator and I see some options. Okay? So it could be the, uh, MR-7350. It's a product design. You don't have there an option to select a specific mode. Which I'm gonna ask, um, it's, uh, I'm gonna send you an email to confirm that within the day, sir. Mm, okay. Um, there's no option for that, probably. But uh, let me just check another resources, uh, before I confirm. There is. okay good thing you made me mention about that since you're on the interface uh... can I have the firmware sir? you can uh... check that uh... under troubleshooting and the firmware version right here uh... is 1.7209.317 and let me just check let me just check this real quick in the linksys website so to make sure that that is something that we want to check the uh... capabilities so yeah don't worry about it thanks
09:00
Speaker 1
Okay. So it's not up to date. Okay. Okay. Okay, I appreciate it. [silence] Oh, wow. [silence] okay.
11:00
Speaker 2
Okay, which is the latest firmware for this, and by the way, this was released, Okay, like December 21 of 2021. Therefore, um, you had this router, uh, it's an old one, yeah. So no wonder why it's still part of EOL. And, uh, we still support this, okay? It's just that, um, if, uh leads to a hardware problem or even cause software problem, we can no longer repair. But going back to your concern, if it's a product design and, um, what I'm going to do is I'm going to check this with another model, okay? Uh, what I'm looking at here is an interface, so, uh, it's good to check that with, um, an actual router service, okay? Uh, all right. And I can only, uh, uh, inform you via email. And just to verify your email one more time, is RackManiff@.
12:00
Speaker 1
uh yeah yeah rock m a n g r i f f at gmail.com that's correct okay oh yeah uh just let them know that i'm trying to get to 80 uh megahertz my width um for my van woods i mean for the width um that's what i'm trying to get to 80 megahertz um so who oh yeah this is what i'm talking about channel yes it's a channel with but the drop down the drop down only goes to which i'm pretty sure it goes to more more than 80 megahertz on this hill router uh right now i got it on auto but it's up to
13:00
Speaker 2
That's what I got, Charles, ok? I can only, uh, uh, inform you within today, ok? Will there be a. oh, hold on to that. Um, I thought it's just a mode, ok? Now, I'm, like I said, my simulator here is a different router. Now, um, you have the network mode mix. Is there a channel there? Channel with on the, uh. Yeah. [silence]
13:00
Speaker 1
40 megahertz that's what it says right now. it's up to 40 megahertz and they said by being in mixed mode, by being in mixed mode they won't let me go up to uh only up to uh 40 megahertz for some reason i don't know. you can uh-huh. uh-huh. have two 2.4 and 5 gigahertz it's a double band. it's two bands. yeah, two bands. Yep. Right. yes, i have channels for the
14:00
Speaker 2
Okay, you're kind of in and out Charles, okay because um, so you're looking at this one is MR7350 uh what do you have there? 2.4, 5 gigahertz or a 2.5 gigahertz sir? Dual band. Okay, now if you go to okay, if you go to the uh five gigahertz there, sir uh there's also a channel and channel width. Uh if you click on the drop down box you don't have channels available.
14:00
Speaker 1
I have a lot of channels, all the way up to the 161, 36 to 161 channels. Right now I got it on 40 44, um, which should have gave me the 80, should have gave me the 80 megahertz, but it doesn't. Right, trying to get it up to 80 megahertz. Okay. Okay. Okay. Okay. I appreciate it. [silence]
15:00
Speaker 2
Ah, okay. So just to confirm the concerns, sir, I thought it's something to do with the mode, I'm sorry. So you're looking for an 80 MHz and then, um, I think so, I'm so sorry, the line is kind of a bit static. So, yeah, same thing, Charles. I'm going to check this with the advanced lab, okay? And of course, I'm going to look for, uh, the PDF for this. And I might send that to your email, and then to confirm, okay? If this router has really a an 80 MHz uh channel. All right. Will there be, uh, you're most welcome, sir. Uh,
15:00
Speaker 1
Well, that's that is it, thank you. OK. oh, ok All right, you too, All right, bye bye.
16:00
Speaker 2
Would there be anything else, sir? You're most welcome. Just wait within the day. So I, it's just that I can't provide exact time. I need to check the availability of our Advanced lab, okay? And um, if you know more about the Linksys product, you can visit Linksys.com go-see support. You have a wonderful day, okay? Take care.
16:00