Speaker 1
Welcome to. I have a few. I have five of the link this notes. And for some reason, I can't seem to get I've been working with my internet people and I can't seem to get this thing on. [silence]
00:00
Speaker 2
Welcome to linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press 1 now. For out of warranty products, paid support, please have your devices serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. Thank you for calling the support desk of.Linked. Yes.
00:00
Speaker 1
No. Notes are not online. Well, I only have one right now, because I'm not going to put any other ones without this. But yes, it's offline. It's red and I shaked any internet by lines, but I just, internet guy is literally in his truck outside. He got, he made sure our, my internet, my fiber is working. It's red. Not this one. the model number. I have a serial number and oh, so if you want
01:00
Speaker 2
So all the five nodes are not online. Okay, but the node that is connected straight to your providorr, ma'am, what's the color of the light in that node? Okay, let me just, um, create a rack for this, ma'am. Can you have the model numbers and serial number of the nodes? about just the main node, ma'am. The main node. Yes.
01:00
Speaker 1
the serial number yes ma'am it's 25 SLF1060460101 and I will need you to take a picture of it all right correct model number is WH W oh one oh one
02:00
Speaker 2
Yes, ma'am. Okay, let me just check if I got it correctly. 2-5, and then `F' for Freddy, 1-0, and then 6-0-4-8-2-1-0-6-0. And how about the model number? Okay. And this is the one, this know that you give it to me is connected straight to the um internet provider, correct? This is
02:00
Speaker 1
Correct. Yes. And they have, Midway Mutual, MIDCO, and it is a fiber, it's a fiber connection. And they have verified that it's sending internet to the node. And my other phone number is 612. 298. 1313. And the other problem I'm having, sorry. It's my first name. No, that's okay. My first name is Tina, T-I-N-A. And my last name, yeah, Bianchi, B like Boy, I-A-N like Nancy, C-H-I. The other problem that I'm having is according to my phone, I have internet through that. So, through that node. But when I try to set it up on my app, because I haven't used this node in a while, when I try to set it up on my app
03:00
Speaker 2
is like, the main node. And who's your internet provider, ma'am? Okay. Okay. Okay. Can I have, also, your phone number? And how about your first name? Yes, go ahead. And last name? Uh-huh. Mm-hmm. Mm-hmm. Mm-hmm. Mm-hmm. [silence]
03:00
Speaker 1
I'm like constantly resetting my password. Like I can't even get in to set it up. Of course. Okay. okay. Um, it's F like Frank A B like boy UL I F like Sam I N like Nancy M like Mary N like Nancy at gmail.com. So, fabulous in M N at gmail.com.
04:00
Speaker 2
Okay. Um, actually, ma'am, this node that you have, uh, is no longer supported with the app. Huh? So, we need to um, set it up the other way around, like there's another way to set up all the nodes. Okay? And to complete your recummendation, have also your email address. [silence] Okay, let me verify again your email address that's, um, FA.
04:00
Speaker 1
No. No. It's with an I. So, it's F. like frank, A like apple, B. like boy, U, L, I like Sam. Uh or I. like indigo, S like Sam, I like indigo, And like Nancy, M like Mary, N like Nancy. That's the one that's yes, been associated with mine town. Okay. I'm assuming so. They all look the same.
05:00
Speaker 2
B. N. And then after U, it's L and then U. I'm sorry, O US are fabulous A. B. U. Okay. Okay. All right. I got it. Thank you. Okay. Since you got a total of five nodes, ma'am, the other nodes that you have, is it also WHW 01? Are they on the same location right now, all the nodes?
05:00
Speaker 1
I don't know that. yep, right now I just want to get the main one set up and then I'll work on the rest. I mean I can plug another one in it. Yes. Correct. But my my phone is telling me I have internet. I'm going to go plug this up in. Well, I'm not really sure when I was when I put it on airplane no mold earlier, it was working fine with just the internet, with the wi-fi, but I I don't want to do that now because I don't know if it'll drop our call.
06:00
Speaker 2
I'm the same node location with the parent node, domain node. So the only thing that you have in there right now is just the main node, right? Okay. And again and that node right now, the main node is red, correct? Okay. And your phone, ma'am, it's wirelessly connected to the router or is it using the data? [silence]
06:00
Speaker 1
So it is. They've already verified that. And I'm not. I'm moving. So all I have right now is my phone. So if I can't do it if I can't manage these via the app. What am I supposed to manage these with? OK. I have three of them now plugged in. I don't need all.
07:00
Speaker 2
okay, because if the light, under the parent node is red, and uh, there's a possibility that this is not communicating to your, um, internet provider. Um, so, okay. And, um, do you're, uh, do you have another device, like a computer that you can try or maybe a tablet or a phone? okay, you can, um, um, because to add all the nodes right now, ma, um, we add it to the network. is you need to bring all the nodes, um, near the parent node. K? and so that you, um, are near the, uh, main node, right?
07:00
Speaker 1
Yes, I have, um, hold on. Hold on. Okay, hold on. I have three nodes. One of them is plugged into the modem and I have verified with the the company. It is sending internet there. I just had a technician out. The the color on the node that's that is plugged into the modem is red and then I have two more nodes testing upstairs that are not plugged into the modem and those are red as well. They're all the same nodes. [silence]
08:00
Speaker 2
Near the main node. Okay. What's the color of the light on those nodes? Mm-hmm. Okay. So, um, we can, um, like, also check, ma'am, it if the node is really set up, especially the parent node, if it's really receiving, we can access the user interface of that node to verify if it's really receiving Internet. Because if the node is,
08:00
Speaker 1
yes that's typical that's what I've had in the past but it's this time it's red and it's still giving off they're all red and they're and I'm still getting internet signal. okay
09:00
Speaker 2
uh, um, connected to the internet, that means the light should change, uh, either to blue, or it will be like, um, aqua green, okay? Mhm. Okay. We, uh, yes, ma'am. Yes, ma'am. Yeah. That's why we need to verify if that um, phone is really connected to the Wi-Fi and it's really getting, um, a connection from the, um, from the router, okay? But before we do, um, start for any troubleshooting, ma'am, um, let me just inform, you about the status of your, um, Lenovo's node, okay? It shows it here in our system that the node is already out of warranty. And complimentary phone support is no longer available. Okay. But you don't need to worry, ma'am. Even though the, uh, the device is already out of warranty, we have several options. [silence] To help you resolve this concern today. First, you can still contact us through phone at our standard rates. [silence] You may also contact us through live chat or email at about received within 24 hours. Now, you cannot purchase warranty extension for your device if it is more than 30 months old. So, uh, if you want to fix the concern today, the only option available for you is to do a manual troubleshooting. Okay? Escalate this case to our engineers. Uh, so, can we start? that you can select. The first option is you can take full advantage of our AI tool that can be found on our website. That is support link sys.com. Right? Well, the second option is I can send you an email with a video link that you can follow on how to reconfigure the settings of your router of your nodes. Okay. And then the third option is this is our one time non-refundable technical support that I can walk you through. So how to reconfigure the settings of the nodes and troubleshooting is up to 60 minutes. And this is our paid connect service. Okay. The paid connect service ma'am, it costs 15 $0.00. And again, it's a 60 minutes of troubleshooting. And if in any case after the troubleshooting, we found out that you are eligible for our waranty. We will walk you through also on how to proceed with your waranty process. You see ma'am? General, I think you can consider those options, please. Okay? Ma'am.
09:00
Speaker 1
so just help me understand something I don't have a problem paying for it if I can get this up and running. I work from home. I need my internet up and running right and I've already verified with my internet provider it is my fiber internet is working just fine and sending it over there. So my question is this. If I can't manage these via the app, how am I supposed to manage these after we get them up and running? Okay, I guess we're going to have to. I got to get this up and running. I don't, I don't, but [silence]
11:00
Speaker 2
if the node is defective, there will be no refund or replacement, okay? So which option would you like to proceed, ma'am? Mm-hmm. You can use the web page of this router ma'am. The router has this we call this a web-based user interface where you can manage the settings of your node.
11:00
Speaker 1
as long as we have the understand ment that my 60 minutes is not going to be trying to test my modem because my modem is fine. He was literally just here. it was literally working. I've changed provider. And according to my phone, it's working right now, but it's red. It doesn't make any sense to me. because when I go on my settings um Yeah, I don't have any No, I I'm I'm trying to move. Okay. Yeah. Uh-huh. Yeah. Yep. It shows my it has a check mark next
12:00
Speaker 2
Okay, by the way, ma'am, this node, was this working before with the same internet provider or you changed provider ma'am, in addition to your phone ma'am, you have no other devices like okay, in your phone right now, ma'am, when you go to settings, settings, and then when you go to settings, go to Wi-Fi, does it show turn on.
12:00
Speaker 1
use connected?yes.
13:00
Speaker 2
And what is the name of your network? [silence] And it shows um connected. [silence] And then can you access the internet? Like, [pause] or how about this, tap on the name, [pause] or you can see the [unclear] icon under name. Can you click on it? [silence] And then, um, [pause] it shows what is the IP address? [pause] Again, 140.186.60.228. [pause] Uh your [unclear] phone, like is it an iPhone?
13:00
Speaker 1
Yeah. iPhone. Okay. Okay. This is the name of... The network the modem is on. the modem is on. Okay. Wonder if it is the one that is up, because they are all blinking red. So frustrated. Definitely this one is the most... [silence]
14:00
Speaker 2
or Android. Okay. This is the name, this is the IP address of your phone, ma'am. This IP, ma'am, is not from the Linksys, ma'am. or from the Linksys. Yes. That's the thing that we're going to check. Why is it that it's connected to the network, but it did not get the correct IP address from the Linksys node, okay? Probably this one is coming from the modem. So we need also to check the um the physical connection of your um of your modem. [silence] Yeah, okay.
14:00
Speaker 1
correct yes probably comcast i believe Mitko yeah ok [silence]
15:00
Speaker 2
okay, make sure that the parent node that you have ma'am that's the parent node that you use with a previous provider, right? Mu-huh. Who's your internet service provider ma'am? The old provider. Mu-huh. And right now is astound. Right? Midgo, right? Okay because again, um the phone is not giving is not receiving the correct IP address from the parent node. Okay? because the light on the parent node is red ma'am that means it's not really receiving internet connection from the um
15:00
Speaker 1
Okay. Um, if I do the paid connect, can we do it right now? Okay. [silence] Okay. Okay. [silence]
16:00
Speaker 2
From your modem. All right. So, um, which options would you like to proceed with? like to proceed, ma'am. you want to go first with the video link or the AI tool or is it our paid connect to continue with the Childish Shooting? Um, yes, ma'am. I can walk you through on how to um, check the settings on your node, okay? Okay? And also again, the paid connect ma'am this is a one-time non-refundable technical support that I last up to 60 minutes of. troubleshooting. And in any case, after the troubleshooting, um, if we find out the device is defective, there'll be no refund or replacement. And there's also
16:00
Speaker 1
should I but yeah that's fine and then while I'm upstairs should I grab a different node and plug it into there and see if that works? I'm I don't know which one is the Parent no I don't I literally don't know which one's the Parent Node I mean I've got five of them sitting here in a box and I don't know which one was the Parent Node I couldn't tell you. Okay.
17:00
Speaker 2
No guarantee that we'll be able to fix this issue, but rest assured ma'am, we'll do our best to make this things work, okay? Um no ma'am, because we need to um use the parent node that you use before. And then that's the only um, okay. Um so probably in that case ma'am, um, we might need to reset all your nodes and start from scratch. Like everything will be renamed including the um, the wifi name, the wifi password, or any setting that you have done.
17:00
Speaker 1
Okay, totally fine. We can do that. And then just let me know when you're ready for payment.
18:00
Speaker 2
settings that you set up on the router, since you couldn't identify which is which was the parent node when you had the previous provider, okay? Okay. Okay, so let me just prepare my system, ma'am. OK, ma'am, your calling from US, right? Ma'am. OK. [silence] OK, ma'am, to process the transaction, I'm going to stop or pause the recording, since this is a recorded call, OK? And again, just to reiterate, this is a one time non-refundable technical support that lasts the troubleshooting up to 60 minutes, for only $15, and if device defective, there will be no refund or replacement, and there's no guarantee that we'll be able to fix the issue, OK? So I'm going
18:00
Speaker 1
Oh shoot. What did I just do then? Yes. Yep. All right. The card number is [REDACTED_PAYMENT_DIGITS] of [REDACTED_PAYMENT_DIGITS]
20:00
Speaker 2
okay ma'am, the recording has been stopped, so we're going to um proceed now with the uh transaction, so um the card holder name ma'am, is it under your name? mm-hmm. all right. all right. how about the card number? mm-hmm. and how about your um expiration date. all right, how about the security
20:00
Speaker 1
164. 55371.
21:00
Speaker 2
All right, how about the billing zip code, ma'am? OK. All right, I'm going to proceed now, ma'am, processing the transaction, okay? All right, ma'am, we successfully processed the transaction. I'm going also to send you the copy of the receipt of your email, okay? Okay, let me just send the receipt for a moment. Okay, ma'am. I just sent you the copy of the receipt. So to continue with the troubleshooting, I'm going to resume the recording, okay? Alright, ma'am. The recording has been resumed, so we're proceeding now with the troubleshooting. So ma'am, on the network, on the node that is connected to your internet provider right now, the port, the cable is connected to which port, ma'am? Is it the one right above the reset?
21:00
Speaker 1
Right next to the power. it's in the back, correct? Well, I can only find three. I don't know where the other two are. So, we can certainly try. Let me unplug these. Hold on. all right. Let me try this one next.
23:00
Speaker 2
point ass and the back not at the bottom right okay all right can we try another node ma'am until we get the uh parent node okay okay
23:00
Speaker 1
OK, I've got another one isn't plugged in. So let's try that one. Correct. Now my Wi-Fi name is off. It is not on the network. And it's also if for some reason this one takes a little while to get up and running like the lights aren't even on yet. But it's OK. Let's let that one go. OK. You want me to plug the other one in and have it ready to go when we've let this one go.
24:00
Speaker 2
And it's connected to the port right above the power? Yeah. Let's just wait for that. It takes like a minute or two to... to stabilize the connection. Or, um, the router will boot up, like a minute or two. Just wait. [silence]
24:00
Speaker 1
so that it doesn't take this long. Okay. Okay, um, I'm playing right there. Okay. Okay, that one's still not up and running. And then let me get this other one plugged in so we don't have to wait. Could you move your face? Yes, I'm in a different home. Okay, now this one is coming on, the one that's plugged into the modem. It's right now there's kind of a greenish teal, but I think it always starts out that way.
25:00
Speaker 2
Um. Yes, ma'am. Yes. Yes. Um. By the way, ma'am, did you move location? Okay. I'm sorry, ma'am.
25:00
Speaker 1
Uh, it's flashing now. Not yet. Now it flashed red. And I don't see the, I don't see the name of this one. Oh, okay. It's, see, now it's back to amm vinyl graphics again. Do you want the IP address? Um, 192.168.1.240. And now, uh, uh, uh, my
26:00
Speaker 2
what's up red or is it flashing blue touched and okay check the IP address my now yes check the gear icon and check what's the IP address uh huh uh huh okay so this is now the IP address from the router okay not the 140 [silence]
26:00
Speaker 1
Okay. So, is, no, it's kind of a green, but it's not very bright. No. But my other nodes are still red. Oh, now it went out. Hold on. It's still a real, real dull. It's not like the normal bright green. Kind of, yeah. It's just, like I said, not as bright. But let me try to plug in both of the other nodes. Yes, holding steady with that kind of aqua. It's just not very bright. And the other two are blinking red.
27:00
Speaker 2
It's still red. Is it blinking? Okay. Is it like aquamarine?
27:00
Speaker 1
Oh. one went to green. Hold on. Hold on. We might have success. And one of them is blue which this one could be. Oh, that one's blinking. Okay, so one that's not connected to the router, just the one that we thought was the parent one that, that I had originally plugged in. That one is blinking - blinking blue right now. Oh, and the other one that's which one? The one that's connected to the router, to the modem? That's a solid-ish green. And then the other one that's on the floor not connected is a is a is that same color but it did flash [silence]
28:00
Speaker 2
Yes. But how about the one? Uh-huh. Yes. Okay. Okay.
28:00
Speaker 1
A minute ago a second ago. Well let's try something here. Let's go to okay. I was able to go to an app. Now let me try this. So let me go to here. Yes, I'm able to connect to the internet. but I have so the node so two of the notes, the one that's connected to the modem and another one on the floor are the teal green neurons.
29:00
Speaker 2
all right ma'am just to check your ah phone is connected now try to check if we can connect to the internet okay right now okay go ahead ma'am
29:00
Speaker 1
Mean the one that we had originally connected to the modem is flashing red. Uh, but, but then it goes back, so like right now it just went to blue. So they seem to be, sometimes flashing, sometimes not. They're probably tucked away. And I'm okay with just these three. I don't I probably don't need more than just two of them one upstairs and one downstairs, but for now, we'll just we'll just work on these three. Now it okay, so the other one is still blue, not the same color, but this one could be from that other because one, one set of three is I bought.
30:00
Speaker 2
Okay. All right, let's just wait for a couple of minutes, like a minute or two to really check if they will stay as they will not change to red. As of now, I can find the two nodes. Mhm. Mhm. Mhm. Mhm.
30:00
Speaker 1
together and then a set of two I bought at a different time. So we, I don't know if we have to reset them so they're all on the same network because they could have different network names. I don't remember. Yep, let me grab it. Okay, the model number is the same, WHO-1. The serial number is 25, that's like Frank, 106048-21606.
31:00
Speaker 2
Right. uh, okay. as long, uh, ma'am, as long as they set up to only one parent, then they will have, even though they have different model, um, then they will have the. while waiting, um, this, ma'am, um, may have the model number and serial number of the new node that we connected to the modem. Okay. yes.
31:00
Speaker 1
606. 606. You want it on the the second or the last one that we are using. Okay. So the model number is the same and this serial number is 25 F, like frank, 106048-21612. None of them are turned to red. [silence]
32:00
Speaker 2
Zero or just 60? Okay, 6060. All right. How about on the other node, ma'am? Yes, ma'am, the last one. Okay. And they stay on the same color? It did not turn to blue, did not turn to red, it did not turn to red, right?
32:00
Speaker 1
One of them is blue and the other two are teal, but I don't think that matters too much. They're solid. Perfect. Yep, they're all solid. Oh my gosh.
33:00
Speaker 2
Okay. Yeah, that matters, as long as they are not unread. Okay. All right. So ma'am, it seems like it did not turn to that means earlier you just use an incorrect main node parent node, okay, because the one that you set up, the one that you connected it to the Modern earlier. That is one of the child nodes and that could be probably your phone is connected to the Wi-Fi, but it did not get an IP address from your router because it's set up as a, it set up as a child node before. So for this one,
33:00
Speaker 1
Okay. Do you like your tea?
34:00
Speaker 2
Ma'am, you may try to put a, um, like maybe, um, a tape that sh, um, with the word, um, main node or parent node. So that you can identify that that is the main node, the one that's connected right now to the modem, since they are, um, exactly the same in shape and color. Okay? And even with the model number, it just differ on the MAC address and serial number. Okay? So that you will adjust. In any case, in the future, you have to change location again, you will identify which one will be connected to the modem. Okay? [silence] Okay. [silence] All right. So, you may now, um, like, relocate the node, ma'am. Uh, relocate. You wa? Where do you want to put this? there's no nodes right now, you want to put it in a different the Yes, add two nodes And then here's the thing MAM, the first one that you're going to turn on, you need to turn on like the node that is nearer much nearer to the parent node. Okay? Then wait until that node will turn to Blue or teal then there's a time that you're going to turn on the second node on the as long as you've put the one that is on the nearest node, put that first, then turn it on, wait until it's stabilized, and then go down to the second node. Okay? Okay.
34:00
Speaker 1
And we'll give that one a minute. So I did actually just try the app just for fun and it does come up with online routers, so it does show my router. Okay. I'm just waiting for the one node to come up that's going to be in my office. It's flashing red. It's upstairs. There's always a.
36:00
Speaker 2
how far is this node from the router, ma'am? Like, you think, how many feet?
37:00
Speaker 1
works that way before. And it does show that my phone is connected. So that's good. In the app, it shows my phone is connected. This one is still flashing red. Oh, now it's green. And now it shows. Yep, it's that same teal green. So should I go do the other one? OK, let me go plug it in. So I'm guessing, cause I have a hodgepodge of these nodes from the two different systems that I was using and it appears as though when I'm looking at the app, like it's not showing that node. So we can figure that part out later. Let me just get this one plugged in.
38:00
Speaker 2
Okay. Turn and other one. Can we go, go real late the other one? Yeah. Hmm.
38:00
Speaker 1
Okay. And this one is flashing blue, so it'll just take a minute. Um, now it's red for a second. Oh, it even picked up my watch. That's amazing. Okay.
40:00
Speaker 2
All right, let's just wait. Yes
40:00
Speaker 1
while this one's lashing, I'm gonna go back to the second one. So the one, the main one that's in the modem is still teal that I can see. The one in the second bedroom or in my office is still teal. And let me go back to the third town, because then that'll be the last node that we have to connect. And then we can work on the app getting these off setup on the same network. Okay, that one is blue, that one's solid blue. Oh my gosh, we're getting somewhere. So now when I go on the app, it says three nodes with a with the exclamation point sur is. So I'm assuming they
41:00
Speaker 2
Okay. Mm-hmm. Okay. Yes.
41:00
Speaker 1
pardon me. Yes, like on the app where the nodes are because I'm assuming these were not all the same one before. This might be pieced in from the other side. Yes, there are. Well, it says there are two that are online and then one has like I assume this one is the parent one where it has like dots, three dots with brackets by it and then the one underneath that is that living room with the wireless connection. So, I assume the first
42:00
Speaker 2
Is it! Leomation pinata note okay on the note on your app right now ma'am kindly when you tap that node like when you open the list of the nodes which node that it shows online
42:00
Speaker 1
one, it's called loft, is my parent, and then the living room is the one that's on the is just upstairs on the Wi-Fi. And then there's one that says offline. So I'm assuming that one is an old one, but one of these is not coming on. Power is on. Okay. No. So it's only. Yeah, let me I removed the one that said offline because it must be must be an old one. So it's updating. So the one downstairs is called the main parent one is called loft. And then it's only picking up one. Come on, update. And there are two I'm checking the lights on and two of them have the lights on. So we should be picking up two wireless ones.
43:00
Speaker 2
uh-huh, uh-huh, uh-huh
43:00
Speaker 1
It's just spinning after taking the one off of there. Mm. Okay. Okay, there's two now. Um, one says Cisco though. Why would it say Cisco? I don't have a Cisco. It says Cisco, yes. Uh huh. Yes. Uh, two oh I think it's a yes. Yep, it's 25 F like Frank 1060 4821 060. So I do think that's one of them. Okay, let me just check and see.
44:00
Speaker 2
one is Cisco. When you tap, there's an option there on the app that shows the device details, right? Can you tap the device details, ma'am? And what is the serial number of that? No, the one that shows Cisco. Yeah, that's one of them.
44:00
Speaker 1
See which one this one is. That's in the office. That one is six, one, two. So let me go into my map. Come on. Six, one, two. Okay. So I'm going to change the name. I'll figure it out later. Okay. So living room is office. And the other one should be zero six zero. Let me go into this room. Six zero 0 6 0. We are good to go. Thank God.
45:00
Speaker 2
The other one should be 606. [silence] Okay. In any case, ma'am, um, you will, uh, able to find, uh, locate the other two nodes. Just power it on since we did not change any settings. What we did is we just, um, identified which is the correct parent node, the main node, that was that. [silence]
45:00
Speaker 1
[KEEP_UNCERTAIN] Okay. Um, no, I think I'm good. I'll figure out how to go in here, change the names. I'll do a firmware update on my app, but I think I'm good to go. Okay. [silence]
46:00
Speaker 2
[ silence ] Pop-up with your old settings. So once that that's done, we are able to identify the other node will just automatically connect. So in any case, you're able to locate those two nodes, just turn it on and it should be near the parent node so that it will reconnect first to track if those nodes will reconnect. And once it will reconnect, then that's the time that you're also relocate those nodes. So if there's anything else, ma'am, call if you need assistance in the future, you know, if you do have questions, you can give us a call and give this ticket number so that we can pull up your record since we've already yes documented. So your ticket number, ma'am, is LTS 12345.
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Speaker 1
poor Courtney. 815. Okay. Perfect. Thank you. All right. Thank you so much. All right. Have a good day. Thanks.
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Speaker 2
0 0 1 3 3 ... and then 8 1 5. uh-huh. You may also check our website, ma'am, that's support.linksys.com. To know more about Linksys devices, as well as articles on how to resolve any concerns that you encounter on your Linksys device, okay? So, thank you for calling Linksys, ma'am. You're welcome. Thank you for calling Linksys, this is Carla. Goodbye for now. You too, ma'am. Have a good day.
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