V2 Rubric Detail — ab7e8690-7a1f-11f1-8…

Welcome to linksys support. To ensure quality service, your call may be monitored. Certain products will be supported, while end of support products will have self-help options available. Please have your serial number ready and stay on the line for assistance while waiting. You may also visit support.linksys.com for more information about your product. Hi, thank you for calling linksys technical support. My name is Lynn. How can I help you today? Thank you. Thank you.

okay so you mean sir that you were having a hard time making a Wi-Fi calling what do you mean sir with Wi-Fi calling so you mean oh you are experiencing a bad call when you're making a call through Wi-Fi okay and what's your make sir a your local nexus 6 sorry sir can you hear me okay let me just updated resolution okay oh okay just give me a second okay um... i'm just right handing a gather a second oh okay i'm just um... bringing your resolution um... oh yeah okay just give me a second okay let me just organize your resolution okay oh a okay sir let's see here okay let me just organized everything here okay a i'm almost good to go okay um... do you have any application installed sir on your device okay oh yeah so um... tell me the application okay Give me the name of the application sir that where you are using so you can make the call in Wi-Fi.

uh huh uh huh Alright, so just to make sure I got it right, sir, you're having a hard time making phone call every time you are connected to the Wi-Fi. That's your main issue, right? uh huh uh huh Uh huh. Uh huh. I see. Alright, sir. No problem. Let me check on this one, see what I can do to help you with your concern. Uh first and foremost, I would like to, you know, apologize for

I apologize in any inconvenience that this may have caused you, but for us to be able to isolate this issue, we will be running some diagnosis, you know, because we can't easily conclude that the issue is coming from the router, okay? But anyway, yeah, let me just run some verification with you first and ask you a few questions about your Linksys router. But first, let me create a record of you here on our system. So, do you mind providing me your first and last name? I'm sorry, what's your [silence]? So that's John Taimin.

Okay. All right. So that's g-i-n for join and s-a-m-y-n-for. Samin. Samin. All right, sir. Got it. And how about your email address? Email address. Okay. So that's g-i-n at gmail.com. Yes, sir. mmhmm. got it thank you so much for that and um do you mind providing me the model and the serial number of your linksys router. device.

[silence] Mhm, mhm. 03, okay. How about the serial number, Sir? Mhm. Alright. Thank you so much for that one, Sir John. And let me just repeat. It's two zero J for for Juliet, one zero C for Charlie, six two 78A for Alpha three eight oh Okay. And then three zero zero five.

alright, thank you so much for that one, alright and may I, may I know who's your internet service provider? Verizon okay, and how many nodes, do you have a gensor? okay, so in total you got five nodes of w-w-w-h-u-h-t-t-three? okay, I, I see alright, let me just, let me just take that one.

Uh, uh-huh, I see. I see. All right, so you got a total five or game. Okay. Let me just check your router here. Uh, by the way, just to set your expectations, the Linksys device that you have right now, specifically this model, the Thw03, is already part of our end of life devices, which means we no longer sell a similar product. Because of that, the price of this product has already increased since the supply chain of its components is no longer available.

we'll no longer um manufacture this one and updated the firmware but why it's you're having this kind of issue uh would probably because the firmware is outte dated um but anyway uh we'll be checking it further. All right, so no problem, sir. Okay, um by the way sir, let me just ask you the I mean, every time you you call using the Wi-Fi calling on your phone, did you ensure that your Wi-Fi calling is enabled?

The only possible catch today is [silence] your Wi-Fi router is no longer up to date, [silence] because it's no longer updated, you know, for future software, [silence] but we can try to log into the settings in your Wi-Fi router, it should work. [silence]

We can still support you, sir, but then again, since it's already end of life, we have no [silence] I mean, we no longer manufacture this specific device.

5 gigahertz surf for better connection. Did you update the Wi-Fi name to separate the bandwidth? If it's showing 2.4, then you're probably away from the main one or... O, okay. Then, uh, if that's the case or you... Um, I just want to know. [silence] Transcribe them.

if you have updated the or configured your router to separate the frequency band, like the five gigahertz and 2.4 uh uh I see because if you have uh separated the frequency bands or you probably changed the wifi wifi name for both the um wifi networks so you should have different wifi name for the five gigahertz and then um 2.4 but you've mentioned that you have um rooming wifi rooming

[silence] There should be two Wi-Fi names showing uh, there's only one showing. Um, you can try to turn off your Wi-Fi and turn it back on, but if it's uh connecting to the 2.4, I think that would be fine. It's still the same though. MmHmm. So, are you now on the Linkss app? Okay. So, let's go to Wi-Fi settings. Alright, and then go to advanced Wi-Fi settings.

and then can you see their channel finder yes sir mhm mhm although your house is not big so there's a lot of factors that may cause interference with the signal uh especially [silence]

so yeah naturally if it's an isolated area or you know there's a lot of people well resident uh in your area cause uh especially if you're on one channel so there's a possibility that it would cause congestion in terms of the data transfer yeah so doing the channel finder would help you look for a less congested uh channel for you to have a better Wi-Fi connection Uh data transfer i uh for now sir we have the latest one which was released last year uh it's called the 1600

Yes, Lima, November 16 00. So it's.. Um, unfortunately, I don't think this is a backward compatible, sir, since it's using a different interface. So this instead of using the smart, wifi, links, I mean, uses smart wifi, this one uses the Linksys now. So this is actually, um, using or powered by wifi 7 technology. So it delivers ultrafast speeds up to 5 gigabits per second, ensuring uh, seamless connectivity for

every devices and uh this one has uh or uh it is designed with uh easy setup oh you can use a bluetooth uh i mean it has a bluetooth option or a button which you can just press to easily add the child nodes uh and uh uh-uh it actually depends on uh the company sir and uh normally they release depending on the trend of course and uh the demand or the need of

the consumers especially um technologies upgrading so they they ensure that they meet the expectations if you're going to ask me sir um i don't think it's already i mean the the firmware of that device is not upgraded to the latest or to the latest firmware that was released but uh we can check that later after we do the channel finder

uh, the r1600 would cost uh, uh, I think it varies depending on the retailers, but for now, the only uh, retailer that would sell this product is the Amazon. uh, it's available in Amazon for like, um, $350, I think, for three nodes. mm-hmm. Yeah. But you can actually still consider, you can still consider the MX2000. I mean, 2000.

and an MX 6200 because it's actually backward compatible so if you're going to change your parent node you can still add the WHW-03 as the child node You can try to double check your devices uh, because it it it you said that it's, uh it only shows four nodes, right? Uh-huh. We can check the, but otherwise let's let's check if your firmware

is up to date we can tap on the nodes and then just tap on the specific node and check the firmware version yes sir you can stay on 2.4 hmm yeah on the dashboard sir let's tap on the nodes all right and then tap tap on the parent node

[silence] That's good. But the one on the hallway, we're going to check on that later on. But for now, let's check the firmwares. Therefore, they're all up to date. Yeah, just top on the node, and then you can see there the node's information, as well as the firmware version.

okay can you tell me what's the firmware version? alright, let me just repeat sir, it's 1.1.19.216893 alright how about the other nodes sir? Let me check on that okay, that's good

Okay, that's good. That's actually excellent signal, sir. Yeah, 'cause you'll know if, uh, the signal is excellent if it's showing zero to negative 65. Okay, that's good. It's also good. Mm-hmm. Mm-mm. That's also good, sir.

Yes, sir. And I've also checked here. The latest for the WHW03 for version 1 and it shows the same. It's 1.1.19.216. Yeah, so it's uh that's the last firmware that was updated last month actually. Oh, no, it was way back May 26. That's not possible, sir, actually. Because it would it would still work fine considering your device. But when you when you try to like um when you try to

Using your cellular data, there's no problem. I see. That would also boil down to the phone that you're using, sir, because you probably need to update it or something like that. I see. I see. Yeah. Okay. [silence] So we have already checked everything, sir, and I don't think there's a problem with your router for now. What we can do is we're going to monitor it for at least 24 hours to check if [silence]

the issue persists, you can always give us a call back for us to, um, perform, you know, more troubleshooting. Guys, I can't do much more considering that it would compromise your connection and your whole system. Mm-hmm. All right. You're very much welcome, sir. And thank you so much for your cooperation and with the help is on the troubleshooting. All right. Bye for now, sir. Have a great day and thank you for calling. Take care. Oh. That's very good, sir. That's actually fast. That also

probably because we did a channel I mean a channel finder. uh... You too, sir. Have a great day. Bye for now.