Speaker 1
I have a question on a device. you want the model number It's a WRT one nine zero zero
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press 1 now. For out-of-warranty products, paid support may be available depending on your issue. please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out-of-warranty product, paid support option may be available depending on the issue. Hi, thank you for calling Linksys Technical support. My name is Dylan. How can I help you today? Mm-hmm. Yes, sir.
00:00
Speaker 1
[KEEP_UNCERTAIN] Zero, zero, see? One niner zero zero Alpha Charlie. Quick, just, real quick question. Um, the only light that lights up is the port light on the one port that I'm using. And I was just wondering, is there a setting on the up? Okay. I'd like to know if there's a way to check the lighting. If all, you know, front of the actual router, the only light that is lit is the one port light that I'm using. The thing's been in the box.
01:00
Speaker 2
okay. and um 00 c. uh... o k. is racing yesser um... what about this device the device I'm sorry, sir. You're cutting in and out. Mm hmm.
01:00
Speaker 1
And not being used, and I just pulled it out today. And I'm wondering if there's any -- all the lights. Can you hear me better now? Am I cutting out now? Okay. What I'm asking is, on the router, it's been in a box, okay? I just took it out of the factory box. I hooked it up. The only light that is lighting up consistently, as far as it's been hooked up, plugged in, is when I plug in an ethernet cord out of the four ports in the back, and the one port to the far right is blinking since that's being used. All of the other lights and indicators are not lighting up. Is there a setting maybe that
02:00
Speaker 2
I'm sorry, sir. You're really cutting in and out. But, uh, just to make sure I got it right, uh, you would like to know if there's a way for you to, uh, identify the light indicator. Is that correct? Yes, sir. That's better. Mhm. Mhm. Mhm. Mhm. Mhm. [silence]
02:00
Speaker 1
It needs to be set because I went through the manual and I'm really not finding anything. Okay, but shouldn't I have other lights as far as the uh, the 5G or the 2.4G lid if I'm using one of those?
03:00
Speaker 2
Yes, sir. Um, actually, the light indicator would indicate that the, the, ether. port is being used. That's why it's, um, it's, uh... glowing, or there's a light on it. Well, it should, sir. But by default, the frequency band is interconnected to each other. So, if you did configure the router to separate the 2.4 and 5 gigahertz, it should light, but by default, it should be working. So, they should.
03:00
Speaker 1
And if they're not lit there's no other lights that are on, how would I get the other lights to light up? So there is there is no actual user capability as far as to turn lights on and off other than the four ports.
04:00
Speaker 2
there's no well unfortunately sir that's probably on the the routers hardware so you may consider you know powering it off and on or give it a try to reboot like unplugging it from the power source and wait for at least 30 seconds before you plug it back in and just to refresh it there's no yes sir yes sir because technically this is an old model and um it's already part of our end of support products or end of life devices so technically we no longer manufacture or provide any
04:00
Speaker 1
Yeah, this is just at a, you know, at a remote, you know, house that, you know, basbasically it's been sitting in a box, uh, you know, for a while now, but when I looked, it said that support was good till 2,000 sometime in 2027. So that's why I'm asking, because I'm looking and I'm not seeing a way to turn on any lights or turn them off other than those four port lights. So I wanted to make sure I wasn't, you know, skipping over something. Um, so the best thing to do is to just power down for 30 seconds or unplug for 30 seconds. Um, if that doesn't work, do I hit the red reset on the back or would that just cause, okay.
05:00
Speaker 2
Yeah, I see, I see. Uh huh. This is aluminum. Oh, I see. the result Huh, mm-hmm. Mm-hmm. Okay, and if the question is that, then uh huh. Long distance communication. Yes, sir. Yes, that, that would be your last resort, sir. So, you can press and hold the reset button for at least 20 seconds and let it power [silence] up for at least 30 seconds. [silence] [tense music] and then see if you have any connection back. you have to wait for 30 seconds? Exactly. [tense music] [silence] right.
05:00
Speaker 1
[KEEP_UNCERTAIN] but that's a... yeah, so I don't want to do that. So the best thing is to stop... argh, kords, give it 30 seconds and see if it resets. Is there another step before you do, right? Okay. So two minutes, three, four, five minutes doesn't matter just something long. Okay. What would be the what would be the next step before I go to a hard reset? Which option, yeah, right? Okay. Okay. So let me ask this, what's the repla what's the...
06:00
Speaker 2
power on and reboot itself. So it would uh go back to its default settings. Mm-hmm. Mm-hmm. You can actually try you can actually just try like more than 30 seconds, like set it aside for at least two minutes. Mm-hmm. Mm-hmm. Yes. Mm-hmm. You may try logging into the web user interface, so like the yeah. Mm-hmm. Mm-hmm. You may try logging in to the web user interface. mm-hmm. So...
06:00
Speaker 1
What's the latest and greatest that would have four ports and, you know, have some decent speed to be a workhorse like this thing is supposed to be? Yeah, this far is where I can plug, you know, where I can actually directly plug in, have good Wi-Fi, um like this one has. And I guess, just be a good workhorse. Uh, you know, I'm, you know, I'm out, I'm out in the mountains. So, there's nobody around. It's all acreage. So, it's not like, you know, I have to worry about everybody trying to surf and, you know, try to use my Wi-Fi even though there's protection on it. But, you know, I just don't want to get into something that's, you know, crazy because we're not here all the time. You know, and for the longest time, we didn't even have, they just introduced fiber.
07:00
Speaker 2
Is this a four port? to menu
07:00
Speaker 1
Fiber here. You know, before that, you were lucky to have anything. You know, you'd have to just, you know, use your cell, you know, use your cell phone and, uh, you know, not do a whole lot, but they put fiber in, so that's why this came out of the box. Hasn't been used, you know, in a while, but, you know, it's just one of those things where if it works, use it for a little bit, but if I had to get a replacement for this, what does Linus have that would be? Yeah.
08:00
Speaker 2
uh uh uh right now right now so most of our customers are purchasing those mesh routers. I don't know if you're familiar with that. But um yeah the mesh router is uh a system or a network that consists of multiple routers interconnected to each other. But you can just purchase uh just one of the node. So it's like a tower like um device let's say you water down the farm and uh and uh and uh uh sure uh uh just a minute. Um this just your family?
08:00
Speaker 1
Uh-huh. Yeah. Yeah, looks, it looks like just, yeah, it looks like some kind of speaker, yeah. But is there an actual traditional looking router that links has that is current and will be current for, you know, the near future? Which one would that be? I'm sorry, it's the Len1600. Okay, you have Micro 7. Yeah, Bbola. Uh-huh.
09:00
Speaker 2
It's like, it's not, like, the typical router that is like a box, so it's more of like a speaker, so it's like a tower, uh, yeah, uh-huh, yeah. Yeah, we do have, actually, um especially the the newly released router, um it was released last year, that's that's the LN 1600. LN 1600. Oh. Oh. Yeah. Or you can, um its alternative name is Velop Micro 7. Velop. So that's V-E-L-O-P. Um, it's not the same with, uh, our previous router. So, in terms of, um, the design, aesthetically, it's, it's a lot smaller. So, it's just like, uh, size of, um, a can. Mm-hmm. But it supports Wi-Fi 7, which is the latest Wi-Fi standard, and it can cover up to 3,000 square feet of coverage. Also, it has a pair button on it, so you can just easily add a node in case that you wanted to add an extender or, uh, another router to serve as an extender to it. Also, um, it since it supports Wi-Fi 7, it is a lot faster, especially if you're using a device that is, uh, capable of using Wi-Fi 7.
09:00
Speaker 1
OK. Is it a dual band or a tri-band? OK. OK. Mm-hmm.
11:00
Speaker 2
And it has a lot of new features as well. It's using the cognitive mesh technology, which is the advanced technology in terms of Wi-Fi, since it optimizes itself in the event that it, there's an issue with the speed. So it optimizes itself to look for better channel. So you don't have to do anything at all. It will just work on itself. It's a dual band, sir. It supports 2.4 and 5 [GHz]. But we also have a three, I mean, a tri band router, which is the MBE 7000. It's also one of the strongest router that we have currently. So it's the Veloop Pro 7. It's a lot bigger, aesthetically. And also it's Tri-band, so it supports 2.4, 5 GHz and 6 GHz band. It also supports Wi-Fi 7, and it has better penetration. So it penetrates through wall, like thick walls, but it doesn't like, yeah, I guess you're [silence] Mm. [silence] Oh, I see. [silence] Yeah. You can also [silence] consider DMV 7000 [silence] Yeah.
11:00
Speaker 1
It's just a, it's a thick, it's a thick house. Okay. So I'll look at that. Okay. I'll look at what I can do for the time being with this one and then um, I'll research the other ones. I'm just trying to stay more traditional because this is not the main house. This is somewhere where, you know, uh, you know, it's it's something that's been in the family for a long, long time. It's in good shape. You know, you come up here, you do what you got to do, but you can't work from here. So I just want to be able to use the fiber that they finally put in. And I just saw that, you know, the lights only came on when I first turned it on. And then it's like, why is only the port light working? So I just want to try to fix that just because it's a good indicator. If I need to change it.
13:00
Speaker 2
Chip. I think, that would also be a good, yeah, sure. perfect All right, sir. Yeah, mm. Mm. Yeah. Yeah, that's actually nice. Yeah, Mm. Mm. Mm. Mm, mm, mm,
13:00
Speaker 1
he and I'll change out of this thing. Okay. Thank you very much for your help and the information. You take care. Bye bye.
14:00
Speaker 2
All right, uh, all right, sir. You're very much welcome, sir. All right, thank you so much for calling as well. Bye.
14:00