Speaker 2
Welcome to Lynxass support. To assure quality service, your call may be monitored. Please remain on the line for assistance. [silence]
00:00
Speaker 1
yeah hell um are you I think I got cut off earlier um I'm having trouble setting up my uh wi-fi system using the Linksys app it uh it's not recognizing the system and even though the last time I used it I changed the password it's not recognizing that password oh Oh
03:00
Speaker 2
Thank you for calling Linksys. This is Mei. How can I help you? I don't use the app anymore to set up your device because there's no cloud service anymore in our all Linksys devices. I want you to know what we do, what would you do? We've set up a five-press method. the easiest way to set up is
03:00
Speaker 1
Right. So if I if I connect my laptop to with a USB cable to the router and then press it five times is that okay? Will that help? Oh, you can't I know, right so I've I've unconnected the computer. If I press the reset button on the router um five times within five seconds, let's try that. One two three four five.
04:00
Speaker 2
and all you need to do is to press the reset button five times within five seconds. That's the easiest way. Uh huh. That's okay, that's fine, even though uh even though there's no computer that you can hardwired, it's okay. Uh you can still set it up. It's okay if that's how you will connect your computer. [silence] Yeah. [silence]
04:00
Speaker 1
What happens? It's going a funny color. It's gone white. So, what do I do now? Do I? Hello? Hello? Yeah. So it's now, it's now gone blue. So, how do I use my laptop to get into the back office or? Yeah. That's what I want to do is change the guest network name and password and it's not letting me do that, so I need to get into the, um, into the admin. What you're telling me is there is no admin for the for Linksys. I can't get in. [silence] I guess I'll have support. [silence] What are you trying to do? I'm trying to change the name and the password for the guest network because it's in this terrible position and I don't want anyone to see it. And the factory reset didn't work. So I have to contact Linksys support? Yeah, you can do it with them. Can you, can you walk me through the process, please, because that's what I did? Let me try and give you a bit of a patience here, so that, you know, you can get back and change it. Yeah. How long will you be waiting for? So for the way you would do this is you have to speak to another support person who can get into the, into the, into the admin. [silence] [silence] [silence] Right. Ok. Yeah. And we're quite, hold on. Our phone call was terminated here. Right. Thank you for all your help. You're welcome, have a brilliant day forward, right? [silence] [silence] [beeping] [silence] [beeping]
05:00
Speaker 2
Okay. Yeah. So, uh hm. Actually, your devices, any of it can connect to the Wi-Fi now. The Wi-Fi is using is the one underneath. Uh hm.
05:00
Speaker 1
Is that we you're saying? Yeah, so that's. 192.68.1.1.
06:00
Speaker 2
you're the user of this router therefore you can change or you can access the web user interface of this uh mesh system just using your computer uh you can access it by using the IP address which is one nine two 168 one dot
06:00
Speaker 1
Okay, there's a spoof one there, because it's not the most safe way of doing this, but I will persevere. So 192.168, because that's a generic address. And then it's saying download the Linksys app onto my computer. oh yeah, keep your Wi-Fi, handy, what? Yeah, continue. Oh, it says continue to Linksys, smart Wi-Fi. Yeah. It's not helping me. Okay, let's do that then. [silence]
07:00
Speaker 2
Okay, just click the picture of the phone expand your Wi-Fi. or to continue. Yes, you can also select that option. And then, uh-huh.
07:00
Speaker 1
So, smart Wi-Fi. It's going around in circles. It's not... I No, hang on. The, the, the, it's just this is just so awful and continue to link this smart i wi-fi and it doesn't go anywhere. It doesn't give you it at all. Oh. There's a Yeah, there's the. Um, yeah, there's a the the QR codes. Oh, right. I think. Oh, it says cookies are required. [silence] So, smart Wi-Fi. It's going around in circles. It's not... Now hang on. The, the, the, it's just this is just so awful and continue to link this smart i wi-fi and it doesn't go anywhere. It doesn't give you it at all. Oh. There's a Yeah, there's the. Um, yeah, there's a the the QR codes. Oh, right. I think. Oh, it says cookies are required. [silence]
08:00
Speaker 2
Is it asking four? Okay. It will then ask four... just click the picture of the phone then expand your Wi-Fi. That's the two pictures, just click any anywhere on the phone. Not the QR code, just the image of the phone.
08:00
Speaker 1
No. Oh this is roflum. Gosh. Um, uh no. Please change the security settings in your browser to allow cookies. Oh cookies, I like cookies. Um, I I'm gonna, I'm gonna have to give up again. But just for the record, we've bought nearly a thousand pounds, you know, $1400 worth of equipment and we can't use it. Okay. Yeah, we can use it, but we Yeah, no, they're solid blue, but we can use it, but we can't change it. We need we're a business. We need to have a guest network. And the, the, the, the Linksys app is not, um, recognizing the it it it It just can't, it won't Oops. Sorry. On the base. On the bottom. On the base of the router, the stat code. It's ridiculous. Oh, come on. It's not even picking it up. [silence]
09:00
Speaker 2
It's solid blue already. You can use its internet. [silence] It's because you need to connect your phone first to the Wi-Fi name Vellop setup, indicated on the sticker underneath your node. Before the uh, after that the Apple works. So connect that device. Yes.
10:00
Speaker 1
no it's not thinking does it I'm going to have to let you go this is rubbish sorry not your fault but there there's no way that we can use this system it's awful so I'll let you go thank you bye-bye yeah rubbish don't care
11:00
Speaker 2
You're welcome. Bye-bye.
11:00