V2 Rubric Detail — ad322974-5f94-11f1-b…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-06-03 21:39
Duration
140m 56s
Contact
Earl Aldridge
Issue Type
Router Setup
V2 Outcome
Unresolved
V2 Band
Needs Improvement

Agent & Case Context

Agent
Kharla Mae Proel
HappyFox Case
#TE00132127
Support Country
Other / Unmapped
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: MX6200_Initial Setup of the router
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (7 hallucinated segments, 1 too-garbled-to-score segment). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution2.00/5
Accuracy3.00/5
Communication2.00/5
Protocol2.00/5
Efficiency2.00/5
Overall2.3/5

V2 Rubric Scores

Resolution1.56/5
Technical0.94/5
Communication2.50/5
Ownership2.86/5
Escalation0.00/5
Customer Exp1.79/5
Overall32.8% (-13.2)

V2 Grader Summary

The agent demonstrated ownership and attempted troubleshooting but provided materially incorrect technical information and failed to resolve the core issue. The customer remains dissatisfied and plans to purchase additional hardware, indicating no successful resolution. While the agent showed some empathy, repeated customer effort and lack of escalation despite complexity result in an unresolved outcome.

V1 Case Analysis

Customer unable to pair MX6200 parent with WHW01/WHW03 child nodes; LEDs showed red/white/blue instability. Agent performed resets and guided admin access via myrouter.info and 192.168.1.1 but pairing failed. Customer expressed intent to purchase new nodes. Warranty not verified.

Troubleshooting Steps
  • Guided power-cycle of modem and router.
  • Instructed 5-press reset on the MX6200 parent node.
  • Directed to access admin page via myrouter.info / 192.168.1.1.
  • Walked through Wi-Fi name/password personalization.
  • Advised reset of child nodes and attempted pairing.
Key Observations
  • Agent failed to collect model/serial early despite multiple opportunities (00:74:00, 00:77:00).
  • Warranty status was incorrectly discussed: agent claimed WHW01/WHW03 are out of warranty (00:87:00) but did not verify MX6200 status.
  • Call ended without clear resolution path—customer left to self-decide hardware purchase.
  • Repeated confusion between myrouter.local and myrouter.info; agent eventually corrected but caused delays.
  • Agent gave conflicting reset instructions: 5-press (00:05:00) vs 20 seconds (00:116:00) without clarifying context.
Positive Highlights
  • Agent remained courteous and patient throughout the call.
  • Correctly identified need to reset parent node and use 5-press method (00:05:00).
  • Correctly suggested appropriate URLs (myrouter.info, 192.168.1.1) for router access.
  • Eventually guided customer to correct admin interface after initial confusion.
  • Offered to email customer a request for purchase receipt (00:02:00).
Agent Errors / Gaps
  • Did not collect model/serial numbers at the start of the call.
  • Provided inconsistent reset timing (5-press vs 20-second hold) without clarifying use case.
  • Failed to verify successful access to the admin UI before proceeding.
  • Did not confirm node status after each major step, causing repeated loops.
  • Used unclear terminology (CA, connectivity) and gave vague navigation steps.
  • Incorrectly stated legacy nodes are out of warranty without verification (00:87:00).
  • Failed to escalate or provide KB article after troubleshooting failed.

V2 Indicator Ratings

Resolution
R1 Not Met Issue actually resolved conf 97%
Customer concludes by stating they need to buy three more new nodes, indicating the existing setup with mixed models is not functioning as desired and no full resolution was achieved.
R2 Partially Met Diagnostic thoroughness conf 90%
Agent performed multiple resets, power cycles, and attempted to access the router UI, showing effort, but skipped foundational diagnostics like testing the modem directly or checking WAN status.
R3 Partially Met Correct resolution path conf 87%
Agent acknowledged older devices were out of warranty and attempted best-effort support by guiding setup, but did not clearly explain performance limitations of mixing old and new nodes.
Technical Accuracy
T1 Partially Met Technically accurate info conf 85%
Agent identified symptoms like LED states and attempted to correlate them with setup progress, but failed to isolate root cause (e.g., no ISP or modem test), relying instead on repetitive resets.
T2 Not Met Appropriate tools / resources used conf 95%
Agent did not use remote tools, logs, or diagnostic features; instead, repeatedly asked the customer to access the router via browser without verifying correct page load or using available tools like local IP access.
T3 Not Met No misinformation conf 96%
Agent incorrectly stated, 'Router password is same as the WiFi password at the bottom of the router,' which contradicts KB guidance for newer models where admin password must be set during first login.
Communication
C1 Partially Met Clear & professional language conf 88%
Agent maintained basic call flow and transitions but lost control during technical hurdles, leading to disjointed instructions and customer confusion.
C2 Partially Met Confirmed understanding conf 82%
Agent used technical terms like 'CA' and 'connectivity' without explaining them, but did attempt to guide step-by-step, albeit with unclear phrasing.
Customer Ownership
O1 Met Ownership & empathy conf 90%
Agent stayed on the call throughout, attempted to send an email, and did not transfer or abandon the case, demonstrating ownership despite challenges.
O2 Not Met Proactive follow-through conf 90%
No clear next steps or timelines were provided; agent used vague phrases like 'let’s wait' without specifying duration or follow-up actions.
O3 Partially Met Closure confirmation conf 80%
Agent referenced prior technician and customer history but re-asked for model and serial numbers already provided, indicating partial continuity.
Escalation Judgment
E1 Not Met Correct escalation decision conf 92%
No escalation occurred despite complex mixed-model setup, out-of-warranty devices, and persistent connectivity issues requiring advanced troubleshooting.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation was performed, so execution cannot be assessed.
Customer Experience
X1 Partially Met Customer effort minimised conf 85%
Agent showed moments of frustration ('I’m tired of this') but also expressed appreciation and patience at the end, showing mixed professionalism.
X2 Partially Met Tone & rapport conf 80%
Agent attempted to adapt by repeating steps, but used inconsistent terminology and did not adjust tone despite customer fatigue and confusion.
X3 Not Met Overall experience conf 93%
Customer was asked to repeat receipt details, model numbers, and serial numbers multiple times, increasing effort unnecessarily.
Call Transcript216 turns · 241 lines
Speaker 1
This is Linksys. Technical support calling. This call is recorded for quality assurance. Please hold as we connect you to a Linksys specialist. Hello. [silence] Uh, hi sir, um, your call got disconnected. That's why I'm calling you back right now. Okay. Okay, let's wait and tell like a minute of [silence].
00:00
Speaker 2
Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Yeah, what happened? Okay. Okay. All right. Thank you. I appreciate you calling me back. Uh. Let's see. Um, I got that one plugged up. This last one up. Okay. All right. Alright. Okay, this is the parent note right here. Alright. Okay, I got both of them plugged in.
00:00
Speaker 1
or to to um fully set up the uh like stabilize the power, okay? It's still like tower uh like still blinking, correct? Okay. Mhm. Okay. Let's wait for that sir. Until it turns solid blue. Both will be solid blue, okay?
01:00
Speaker 2
Yes, ma'am. No. One, one, the parent note is solid blue and the one that I just plugged in is blinking blue. Good. Yes, ma'am. Yeah. I like the slick look on the.
01:00
Speaker 1
it's still blinking [silence] Sir, I will be sending you an email. If it's okay if you can reply to the email with the screenshot of your purchase details of the router. [silence] Yes. that's have like the receipt. [silence] Okay. [silence]
02:00
Speaker 2
Yeah, the one is. It's getting there.
02:00
Speaker 1
Okay. Okay. Hold on. Let me guess. And that's your like purchase order, right? Okay.
03:00
Speaker 2
hold on for a minute. Let me go to my ebay account and get the receipt and save it. Hold on. and I should have got a text. Let me see. Right here. ebay delivery. uh. I guess I can use this. Okay. Okay. Send me a and I can just I can send you this. [silence] Yes ma'am.
03:00
Speaker 1
Okay. Okay, I already send the email, sir. Okay. All right, while waiting for that one, sir, let's try to set up the router first, the power node, since it got a
04:00
Speaker 2
Let me know when you send it. Okay, you send it by email. Okay. Hadn't got nothing yet. Okay.
04:00
Speaker 1
it's got a solid blue already, correct? both? okay. sir, at the bottom of your parent node, the one that will set up as a parent node, you consider the reset button, correct? okay, press the reset button five times sir, within five seconds. like press release, press release. five times it in five seconds. okay, the light is it blinking on the parent node? um
05:00
Speaker 2
(Music) [silence] Yes. Okay.
05:00
Speaker 1
Just hit reply to it. Okay let's wait how about the child node? Okay. How far is the child node from the parent sir? Go to go ahead.
06:00
Speaker 2
Yeah says there's no connection Oh here, it is, here okay I got it yeah and send it right I'll just push the parent node is still blinking white it's just solid blue side by side
06:00
Speaker 1
Ah, okay. All right. Uh, did you already add thateth, sir? The receipt? Okay. Okay.
07:00
Speaker 2
oh, now the child note is blinking. yeah. did you get my email? yeah, I did. I sent it yeah now the child note is blinking white both are blinking white both are blinking white [silence]
07:00
Speaker 1
sir if you're going to press on order details so if you order details so it's uh like guide you the information here of the uh your order details right um yes sir but um it's only the like yes
08:00
Speaker 2
Okay, hold on. Did you get what I just sent you? Let's see purchase order detail. Let's see. Let's see. Purchase order. Here it is. Ordered detail.
08:00
Speaker 1
Okay, thank you. Okay. Okay, if it is blinking, that's what they are still like kinda pairing, sir. [pause]Okay. Let me just refresh my system. [silence]how about the parent?
09:00
Speaker 2
Yeah. Um, could you receive my order detail? Okay, I'm looking at the child note. It's a solid red right now.
10:00
Speaker 1
okay, It's solid red. How about a child? [silence] The cable from the bottom, sir, it's connected to the internet port of the router, right? Mhm. Right now, it's still, um, solid red.
11:00
Speaker 2
Still blinking while now the parent is solid red. yeah both are solid red. both are solid red. yes both
11:00
Speaker 1
Ok, Kelly, turn off the main the parent, no, sir? Yes. Mm-hmm. And then turn off, turn off also your modem. Yeah. You can take the power. Yes, remove the power. Let's just wait for like 30 minutes, 30 seconds before we turn it back on.
12:00
Speaker 2
Both are solid red. Turn it off on the bottom. Okay. All right. There's a f- are ..un- Turn off the modem or unplug the power from it. Remove the power. Okay, I did.
12:00
Speaker 1
turn on the modem first and let's wait until the modem will be um like ready then that's the time that we're going to turn on the router uh no sure only the uh delivery the screenshot of the delivery
13:00
Speaker 2
All right. All right, that's 30 seconds. Okay. Okay. All right. I'm good. Okay. We'll end Okay. You do I did you receive my order detail? [silence]
13:00
Speaker 1
Yes. No, sir. Let's just wait. Maybe it will just take time to arrive. Okay. Modem is ready, sir. Or still trying to... are still booting up.
14:00
Speaker 2
Okay, this one here shows where I've paid for, it says payment information, seller order detail, it says order detail. Here, you don't see that? Let me see what you got. Yeah, I'm looking right at it. No, the moment, it's still booting up, man.
14:00
Speaker 1
Your modem again three is a Nighthawk. [silence] Your modum again here is a Nighthawk. [silence] Your modem against three is a Nighthawk. [silence] Your modem again three is a Nighthawk. [silence] Your modem again three is a Nighthawk. [silence] Once the modem is ready, just start on the link is router, the parent node. Okay. Uh-huh. [silence]
15:00
Speaker 2
okay.okay sorry about that. All right, so I'm plugging in the router now. Wait a minute, oh, I mean, I'm turning it on, there you go.
16:00
Speaker 1
your internet connection is working fine using the old router that you have. Is it blinking red right now? Okay. All right.
17:00
Speaker 2
Well, man, I sure hope I don't have to go back up there and reset those things? Man, please. [silence] Uh, the parent node is blinking blue. The child node is blinking red.
17:00
Speaker 1
How about the blinking white? Mhm. Okay.
18:00
Speaker 2
Now it's blinking.
18:00
Speaker 1
It's still like it's solid red right now, the P, uh, the parent. Okay. And let me just check it here. the parent? Okay.
19:00
Speaker 2
the parent note is a solid red are you waiting for it to do something else oh whoa whoa whoa whoa you're blinking just started blinking again yes the parent went to a solid white right now [silence]
19:00
Speaker 1
How about the child node? Are the which? Is the child node? The child node, the child node? Is still like blinking? So, do you have a like?
20:00
Speaker 2
blinking red. now the child note turned to solid white okay I'm listening both are solid white oh no no no no the child note went out came back on red now it's white again solid white and white means what
20:00
Speaker 1
Do you want to change the Wi-Fi name of the router or you want to change leave it as the default? Okay, try to check on your phone, sir. Mhm. Okay. uh, right now, the um setup on your router on the new router that you have it's set up um it's default like if you're going to on your phone right now on your phone you can see there um when you go to the Wi-Fi of your phone. Do you have um [silence]
22:00
Speaker 2
[silence]
22:00
Speaker 1
Yes, because, um, this is a new router, so it's a new, what we call this one, it's in a different settings from the old router. Okay, um, uh- let's see, um, yes, yes.
23:00
Speaker 2
We need to, I got a gut feeling this is going to change� by me putting this new router in here. That means I'm going to have to get back up and change, reset all the cameras. Is that correct? That's what it's looking like it's getting ready to happen. Because change the name. Hold on. I did, we did this when I did the modem, um, I had to go in and change the names. So, let me, plug up this computer. Now, with this computer here, I can plug it right into the parent port. I got a desktop. Okay. Okay. plug that up. Let me turn this on. Dude, I have
23:00
Speaker 1
This desktop will be wired to the parent, right?****
24:00
Speaker 2
This... this must be a lot of work, right? a lot of work to go back through and change it all my goodness is just a desktop instead. Yeah, I connected directly to the parent node and now I have you paying it all. This is plugged up, right? Let me see. Let's plug it up. [silence]
24:00
Speaker 1
All right. People have the re-research. Can we here try to reset I think.
25:00
Speaker 2
Okay, here we go. Oh, wrong thing. Okay. Here we go. Stop it all. There we go. Stop. Load up. All right.
25:00
Speaker 1
hello are you eating out all right can we flick on the. are you using Microsoft phone? do you have Google chrome? okay. uh, can we uh-uh that? [silence]
26:00
Speaker 2
Okay. Let's see what app is stuck coming on something wrong with this All right, coming off. That's plugged in. OK, plugged in. That's plugged in. All right, here we go. Sorry about that. I don't like that. OK. Moving up now. Do you have your laptop call? Please wait.
27:00
Speaker 1
Um yes, check if it is online sir.
30:00
Speaker 2
glow never known this computer to be this slow all right let me go to uh internet you want me to go to internet or no okay let me pull something up [silence] and go really slow. Never had it this low. Okay. Let me pull up something. Let me go to YouTube. And it's slow, man. I don't know now what? I'm checking. I mean, it's it's it's moving very slow.
30:00
Speaker 1
but it's online already, right? okay, that's good. so next step that we're going to do, sir, is you want to change the Wi-Fi, um, settings, right? okay. when you open the Wi-Fi,
32:00
Speaker 2
All right. It's, those is on line. Let me click on something. Get that. All right. So, yes. All right. So we - All right, so we I am able to get online. It's, it's, is acting funny, it's behaving weird. Uh, it is online. Right, correct.
32:00
Speaker 1
Settings, right, we change that. The desktop is kind of slow, right? okay. can you connect to that, um, network?
33:00
Speaker 2
Yeah, I don't know why it's connected to this supposedly fast router. Uh, but anyway, uh, I, I, on my phone, I see where it has, uh, Bella setup, 0C5. I see that. Okay. On my phone. Okay. Hold on. Password. Okay, I see it. Uh, oh, shoot. Hold on. Let me do it like this. I ain't got nothing right. [silence] Okay ... That's ... is . That's a small Hope you have a nice day. [silence] [silence] Hold on. Hold on. Hold on. Um Bm. I'll [silence] do it. Alright. So here. Wi-Fi. Go to develop. A password 136 [silence] be okay be safe.
33:00
Speaker 1
it's connected please open a browser in your phone okay and then by the way this is an Android or is it an iPhone okay please open the browser like Safari yes and then on the address bar please type this command that's http S and then colon and then colon forward slash forward slash
36:00
Speaker 2
okay I'm in this connected on my phone yeah okay it's open it's an iPhone okay oh you want me to go to Safari okay all right all right I'm there HIV ETF okay Colin oh man hold on I apologize
36:00
Speaker 1
Yes, my router, okay. Yes, two teeth that's hotel tango tango sugar I'm sorry I'm sorry um okay that's hotel tango HTTP SN I humidity. Hmm, and then Colin forward slash forward slash my router dot local. dot local.
37:00
Speaker 2
let me do this over again ff forward slash forward slash wait a minute no I don't think I did it right I have h hope G is it two Ts I'm gonna do it over again I'm gonna do it over again it's htp ts colon forward slash forward slash my router.local
37:00
Speaker 1
Yes. Mm-hmm. Okay. What's on the screen right now? Yes. Oh, it seems like it routed to uh... it seems like it routed to a a what do we call this one? A... Yes. How about sir, uh... instead of using a local, uh... tab in there info, like HTTPS,
38:00
Speaker 2
okay enter allow okay you how to use access to link this router web interface on my phone is just telling me just showing me some links I can go to, it says the link set Linksys Smart Wi-Fi router user interface using and then gives me different sites it just gives them they can be different types
38:00
Speaker 1
// my router.info. You need different websites. Um Sir, did you type it on the address bar or in the search tab? Uh it should be on the address bar where you type the the name of the website to access.
39:00
Speaker 2
OK. Try that. Still doing the same thing, it's given me different websites. Oh, let me see. I typed it in the search. Hold on. Yeah, that's where I'm at, the very top. Let me see, let me go back.
39:00
Speaker 1
What's on the address bar? Is it like Google.com or is it being or is it MSN? [silence] Um, no, it should be a browser.
40:00
Speaker 2
[KEEP_UNCERTAIN] Okay Okay okay out of there okay I typed it on the why is this one hold on something right Uh I have I can go into Google search. Uh browser extension um go into. And then at the bottom it said it shows a, magnifying glass that says, Search or enter. But I can go into Google. I mean I got other search search engines I can go into.
40:00
Speaker 1
that where you type the name of the website? Oh, yeah, we can try Google Chrome. Yeah, we can use Google Chrome, sir. Okay, there, on type, yes, type URL. Just type HTTPS. Uh-huh. Okay. [silence]
41:00
Speaker 2
Okay. Okay. Can I just go into. Google Chrome? No? Okay. Google Chrome. Yeah, I mean now where it says and Google Chrome, I see where it says search Google or type URL. Do I put your information there? Okay. Okay. I'm going to put it in there. Okay. It's doing the same thing. It's just it's it's just giving me, I'm going to type your link, the links that they're showing me. I think that's what you're wanting me to do. I mean, that's what it's showing me, it did it on both of them. Nope, that ain't it. Oh, yeah. Okay. All right. The the the website that they were giving me I tapped on it, I'm where you want me. The same thing with in um Safari. So I'm where you want me now.
41:00
Speaker 1
So how about did you type the link already? The each case? Okay, go ahead. Okay. At the yes, sir. You're on Okay. Yes. Yes, sir. Before we can change that, sir, can you scroll down? And then at the bottom, look for the end. It's edited.
42:00
Speaker 2
so now I'm in, yeah, I'm on your site now.
42:00
Speaker 1
user license agreement, and then on the far right, there's an option there, CA. Click on CA first. Yes. Uh, you have your end user license agreement.
43:00
Speaker 2
Okay. Wait a minute. Let me go to that. I remember doing that before. Okay. I scrolled all the way down to the bottom. Correct? Okay. I see privacy and security, accessibility, documentation, terms of use, Modern Slavery Act. Wait, that what you're asking for. I've seen that somewhere before. Let me just. License agreement. I saw that. License holder. What else? We have
43:00
Speaker 1
You can see there the boxes the white boxes on the right? Correct? So, just below that boxes, right you're just going to scroll down um
44:00
Speaker 2
Oh, okay, same take. Ah, we're not seeing it. Find out more information on how to access Lenix's router web interface through a web browser. I see that. Uh, don't see what you're asking for. Um, share this.
44:00
Speaker 1
No, sir. You're not on the Lynksys set up. The Lynksys smart WiFi, right on the left side. You have there the smart WiFi tools with all the different options and then the router settings. And then on the right side that shows there the different boxes with information and right below the boxes sort for option for. Mm-hmm. Yes. Yes. Click on CA. CA. That's. Yes. [silence]
45:00
Speaker 2
Yes. Yep. Yep. Yep. Yep. Yep. Right below the box. Oh, wait, wait, wait, wait, wait, wait, wait. It's at the very bottom of the blue box. It says, end user license agreement. That's the yes. Inside the blue. Click on what? D.A. Hold on. Let me see if I can see that. D.A. Hold it before, when I was, okay, wait, wait a minute. [silence]
45:00
Speaker 1
[silence]
46:00
Speaker 2
Here we go. QA, right here. Alright, I, I did. Okay, I clicked on that. I don't think being on my phone, I think I need to do it on the computer. I'm trying to do it on my phone and it's not behaving right. Yeah, let me go to it on my computer 'cause it's it's not doing it right on here. I did it before with a technical support support person, and we did everything on the computer. So let me do it, let me try that. Let's see. I'm gonna go, give me that address again H. I see it right here, because we did it before, right here.
46:00
Speaker 1
My router.local I'm glad you're there on the address bar. What's on the address bar right now? www.google.com. Oh, no, sorry. It's not samicolon. Should be colon. The two dots, not the comma and how it should be. yes. Yes. What's on the address bar right now?
47:00
Speaker 2
I did. I put in uh, H-T-T-P-S colon, slash, slash, my router dot local. Yeah. I mean, no, no not the column, it's the two dots. It is the two dot. Yeah. Uh, forward slash forward slash my router dot local. It says H-T-T-P-S, you got two dots four slash four slash my router dot local. [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [music]
48:00
Speaker 1
But it's al, um, give you the search results, right? Um, on the, um, on the top of this page or, and, uh, Sarah, there's no, um, option for double double .google.com. Or how about this? Uh, on the address bar, uh, can you type numbers 192?
49:00
Speaker 2
it's just just giving me, um, it's just giving me, let's see, how to, how to log into the clovis router, band router, band. It's just giving me all these different sites to go to. let me click on this one. click on this one. click on this one. click I'm on a page that says accessing the Linksys router smart, smart router user to interface using the local access link. and it's.
49:00
Speaker 1
dot 168 dot 168 dot 1 dot 1 okay. could you click on advance. and then proceed. Okay. Router password is same as the Wi-Fi password at the bottom of the router. Okay. Right now, it asks you to change the password, right? [silence]
50:00
Speaker 2
the new router says welcome any router password to proceed okay all right okay okay next first name okay um Cin okay set eight characters minimum okay
51:00
Speaker 1
yes you can yes you can have the uh you can set up now sir the pa the name of your Wi-Fi that you like uh yes uh mm-hmm the two four let's just do the two uh this one sir it will like
52:00
Speaker 2
It's not asking me. Oh, let's see. It just says, "Personalize your..." Yeah, it's telling me I can change the name and password. It says, "Personalize your Wi-Fi name and password." So go ahead and put my new one in now. I go to net. Okay. Go ahead and do all that right now, right? Okay. So this would be... Now let me explain to you where it has the five and then I also have the 2.4. Those need to be changed. Okay. So this is... Which one are we doing now? The five or the 2.4? [silence] I actually need to know which one I need to change right now.
52:00
Speaker 1
Go next. They'll just follow this so that we can log into the router page. Yes. Yes. Um, yes.
53:00
Speaker 2
OK. OK. Alright, so I'm getting ready to change this. I don't know what I'm changing it to. Earl. I'm just changing the network name right now, right? OK. All right. Shoot. EarL- I guess say 01. OK, Earl-01. All right, and then change the password, right? OK.
53:00
Speaker 1
You can just leave it off for now.
54:00
Speaker 2
all right, this change for the next okay guest network, turn on guest network leave it off, just go to next alright it says night mode so next alright saving changes man this stuff man finish, connect your devices to your new Wi-Fi [silence]
54:00
Speaker 1
OK. So what's on your screen right now? I set, ask you to login to your browser page. OK. OK. OK. Yes, click on finish. After you click on finish, is sure. Um, what's on your screen right now? OK. Kindly or click that link, sir, can you click that link?
55:00
Speaker 2
url 01. It says Earl, it just says Earl, the new, it's got the new name is "ready," connect to your connect your device to your new Wi-Fi, so its got the blue field that said "finish." Hit finish. Okay. Now what? To configure advance settings. Uh huh. I'm listening. It's showing a, it's showing a computer monitor. To configure advanced settings, visit www.myrouter.info on your desktop computer. Yeah. [silence] [silence] [silence]
55:00
Speaker 1
okay, click on advance again. okay, that's the password that you have just created for the router password. that, okay. Or how about try the password, sir? The one that's underneath the router or the, underneath the permanently
56:00
Speaker 2
your connection is not private advanced we see it says router password sign in incorrect password let's try it again okay it's a little weak isn't it
56:00
Speaker 1
Okay. Okay, it's asking you to change your router password or OK. So you create a password, at least there should be.
57:00
Speaker 2
Okay, let me try it again. Uh, the one on the, no, okay, let's try that. Well, we, let's see, we are updating our password requirements to be more secure, creating a new one. Wow. Oh, y'all are changing everything now. Oh my gosh, it's gonna cause a whole lot of problems. That means I got to change a lot of stuff in the house. I don't have this
57:00
Speaker 1
Because it's the each router. Sir, the old models use admin as a default router password. For for the newer routers, sir, the router password this the router password, sir, is different from the Wi-Fi password. Okay, because the router password, this is just a password to access the
58:00
Speaker 2
This problem before. I don't know why we're getting this problem now, because even with the old robber - I just called last week and I mean that the person just walked me through it. We went through it, but I'm getting a whole lot of issues right now. They're - like, I feel like it's - we're doing some unnecessary things. Something something is going on that ain't right. That's my gut feeling. Because now it's wanting me to change the, you know, create a whole new password. I mean, I don't understand this. I'm just saying. [silence]
58:00
Speaker 1
So to access the user interface of the router, okay. So the default password for that is the one the password that's underneath. So when you first access the page, it will ask you to change it into much more personalized password. So the password should be at least okay, at least 10. Okay, go ahead. Okay.
59:00
Speaker 2
Okay. All right. Well, it just took- Go ahead. I'm listening. Okay. Yeah. Okay. All right. Uh, when I um- Let's see. We are updating our um, password requirements. It'll be more than good to um, okay I mean I I know I see what they're asking. I see what they're asking. They want me to put in a new password. Uh, at least let's see. um TB security Okay. Um, they just want me to create a new one. I'm a create a new one. All right. Let's see. Can't contain your password. Your hint can't contain your password. What does that mean? What does that mean?
59:00
Speaker 1
The password should be like at least one special characters and at least one upper case letter and at least 10. Um like it's it's it's a hint sir like if you forgot the password and then um you use the hint once it displays the hint you will like it will hint that give you a hint that your password.
61:00
Speaker 2
[silence] I have that. I have that. I have that. But I don't understand your password hint. Can't contain your individual. What does that mean? Hold on. Hold on. Oh, OK. I see. I see that. Yeah. I got you. I got you. It says your password hint. I'm going to say [silence] Oh shoot.
61:00
Speaker 1
Okay .Uh, go to CA, yes, CA and then when you click on CA, after that, you can go to Wi-Fi settings .Um, huh .Uh, yeah, just click on it, uh, click on the box so that you can erase it and you can change it .[silence]
62:00
Speaker 2
Okay, reset. Okay, we say, good gracious. All right, we're back in the same field we were earlier. All right, so you want me to try to go to CA or CA or, no. No. CA. All right. All right, we're there. i'm looking right at it. So the two the 2.4, we need to change that name. So how do we do that, click on it? All right, i'm clicking on.
62:00
Speaker 1
What was your old password for your Wi-Fi, sir? If you want to use the old settings so that your other devices okay. Yes. Okay. okay.
63:00
Speaker 2
I've got to actually click on my name. The 2.0, two names, okay, let me do that. Okay, it's asking me for a, see? There's a, there's a password there. The old password just came up. So, is that password okay? [silence] I don't, I don't, I don't know. I mean, I'm, I'm okay with the new one. I'm okay with the new one, but I'm saying, when I click on my name, I'm trying to change the name of this. In the Wi-Fi setting, I'm trying to, where it says 2.04, it's got Earl-01, and I'm looking at 5, it's got Earl-01. And then it's got 6 gigabyte Earl-, Earl-dect. I got to change those so I know that I'm in those different fields. How do I change that name?
63:00
Speaker 1
Um you just click on the name. Sure. And you can erase then, uh, Yeah, it erased the wifi name and then you can tap the name that you like. [silence] Yes. Yes. [silence] You can actually try to use Exact the old thing that you have created on your old router. [silence] Um, yes. Before you click on,
64:00
Speaker 2
OK. when I click on the name, erase the password name in there? That means. Now, if I change that password name, that means I got to change. The name that I put in there is going to be a new name. Correct? That means everybody's got to get. Everybody has got to get this name. I can't use that name. We've always had that name. I can't use that same name. All right. It did go through. Ooh, boy. All right. So, let me see. Wi-Fi name. So, where do I? Go ahead. So, I can change all of them right now. That's what it looks like.
64:00
Speaker 1
Yes. I Yes, sir. [silence] Yes, sir, because the old router that you have is just a dual band, this time it's a tri band. Um, because this router that you have.
65:00
Speaker 2
earl dash two um let me ask you something I apologize I you know it's like I'm getting frustrated I apologize I'm not trying to be frustrated but I got off work and I'm like 2.4 it seems like it's becoming a bit much and I'm not and this one here is right that's the G five and then here I never had six gigahertz band that's something new okay and we're going to say dash zero six and what does what does that mean for me?
65:00
Speaker 1
This is router supports a Wi-Fi 6/router, like if you have devices that supports higher band, then they can use it, sir, they can maximize the use of the 6E band of this router. Okay, yes. OK. Mm-hmm. Try to check your child node if it is still in white or is it blinking? OK. Let's try, it's trying to apply also the new settings that you set up on the router. OK. Try to check on your phone, sir.
66:00
Speaker 2
all right that's what she's doing now all right so that's done okay I see it in there okay so we're good there so what's next um okay it's blinking white okay all right it just turned solid white okay now
67:00
Speaker 1
If you're not able to detect. Mhm. Um, do you just change the wifi name with the password, sir? The wifi password, is it the same password that you have on your old router? Okay.
68:00
Speaker 2
okay okay phone I see arrow I see that I don't see the six but I do see five and 2.4 me click others oh no I don't see the six in here but I do see uh five and uh four my 2.4 oh yes so I was able to go in and see the password in all three of those 2.4 is the same as the old password name five is the old name and six is the old name okay
68:00
Speaker 1
Mm-hmm. Yes, because that's the page where you can possibly change the Wi-Fi settings. So the next thing that you're going to do is check if your other devices are able to reconnect with the same settings.
69:00
Speaker 2
OK. OK, let me go to uh. Let me go here. Let me go to YouTube. [silence] This professional 32 Twhssd capable of holding
69:00
Speaker 1
Okay, is that on your phone? Yes. Mm-hmm.
70:00
Speaker 2
Okay, that's on the desktop. You want me to try my phone? It's on my phone. Okay. Mm-hmm. Okay. All right. So I get Wi-Fi on my phone. Okay. Yeah. All right. So I'm getting Wi-Fi on my phone. Okay. Now what about the other notes in the house? Is it technically pick up these notes? Okay. So we'll have people pick up the phone. Hi, Eric. So do you have them, Alex? This is my initials, f.e. And this is how the phone. Okay. So I get sound when I pick the phone up. Mm-hmm. Mm-hmm. So when I, so you took that number off the bottom. Yeah, that's right.
70:00
Speaker 1
There's a possibility sir that we need to do a reset on that and then add it again as a child node to your new parent node, okay? Mm-hmm. Yes
71:00
Speaker 2
do you want to make something? oh boy Ma'am, the old parent node, did I make that a child node? Can I make that
72:00
Speaker 1
Yes sir we can try to um set it up as a child node safely sir the child nodes that are already connected um the old parents What is the colour of the old? Parenth How about the oldest? And how about the old parent node and what is the model number of the oldest routers that you have? Okay. And how about the serial numbers, sir? Okay.
73:00
Speaker 2
uh let's see what's the model number that model number is hold on model number is uh model number model number is m it's in man uh x is in x-ray 2000 the serial number is 5-0 d as in David 1-0 25 c as in cat 36 948
74:00
Speaker 1
Let me just very that once here. The new router is the MX6200. You've got two of them, the new one. And how about the old, this is, the one that you just gave is the MX6200. That's your old parent node, right? All right. And then how about the old child nodes? How many old child nodes do you have? And right now, the light on the old parent node, the MX1000.
75:00
Speaker 2
Yes. Yes, yes, ma'am. U H. Let's see. 1-2-3. I have 1-2- ah, four, four of them. Four of them. [ silence ]
75:00
Speaker 1
This old parent node is not connected to anything, right? It's not connected to the modem, just to the power, right? Yes, only to the power, right? Okay. Okay, and right now the four child nodes, they're all also MX Tau sensor? Mm-hmm. Yes.
76:00
Speaker 2
no, I've disconnected it, you told me to disconnect it, it's not plugged up at all, it's not plugged up. I don't have it plugged up into any power, no. I I disconnected it. flip. Let me check, hold on. Here's another one. uh, let me give you this one. This one here is, this is a child note. I'll give you this one. You want the model number, right? [silence]
76:00
Speaker 1
same thing at the bottom of the device sure. Okay, how about a serial number.
77:00
Speaker 2
Here is the point. I'm looking. It's in a it's in a very strange location. Where did you get this one? There's a serial number. Oh, model number. All right. It is W, as in whale. H, as in horse. W, as in whale. zero three. Serial number is two. zero 36772.
77:00
Speaker 1
Okay, thank you. And the color of that light sir? Of that Adder node? How about the other node? The other child node? They're all turquoise blue. So there's a possibility, sir, that um okay, so that means it um uh possibly reconnected back to the um what do you call this one? They connected back to the um new parent node because they will be um if they did not reconnect, then that means the light is either red
78:00
Speaker 2
and and, and, and the other, and the other two downstairs are turquoise blue as well.
78:00
Speaker 1
kind of pinkish or purple. Kind purple. Okay, so mm-hmm. So that means the old child node sir, it um, reconnects to your new parent, because your old parent node is turned off, right? Mhm.
79:00
Speaker 2
Okay. I mean, what are you saying? What are you saying? Well, the parent node moved. Right. But there was one, the, not the, not the parent node, but the child node, it was blue. The last parent, uh, child node that I gave you, it was blinking red. Let me see what these other two are blinking. I'm going to get them now. What's going on with these? [silence]
79:00
Speaker 1
which one has a turquoise blouse or turquoise blouse, okay, just just to um verify again your um the old um child nodes, these are the WHW03.
80:00
Speaker 2
well really all i gotta do is i don't have to do uh yeah me do that one too. see what this one is doing. this one is blinking is it blinking? this one is blinking red. excuse me uh the parent note the old parent note.
80:00
Speaker 1
Nodes. What's a say number?
81:00
Speaker 2
I have to hold on. Hold on. Okay. Let's see. All right, I got three of them here. Now, this one here is, let's see, it's notation studio. This node here is WH W zero one. That was blinking red. Serial number is two five L as in Lake, L as in London, one zero six zero seven, one zero one. The other one is WH zero one. No, one zero eight serial number. One two three four L as in Lake one L as in London one zero one, one station zero one one one, zero one, which is I guess the wall. And the other one is WH. Looks like ninety nine serial number two, one one one M as in Mike, L as in London 111, ground station 1111, one one.
81:00
Speaker 1
And again that light is blinking red, correct? All right. So how about the third um child node, sir? Old child node? Um the light on that's um So because you've got a total of three old child nodes, right?
82:00
Speaker 2
seven, nine, zero, seven, eight, zero, three. It was blinking red, yes. What about it?
82:00
Speaker 1
the total of four. So right now with addition to, it will be then a total of six, right? Yes, yes, yes. Uh-huh. Okay. And then, um again, sorry, just to verify, the one that you give it to me, the old set up, the old devices that you have, you've got the old parent node which is the MX2000, correct?
83:00
Speaker 2
Yes. 3 child, three old child notes and one parent note. Well, there, there's another one in my, in my um theater room. I'm not going to use it. I'm just going to use, I can use these four here. Because, remember the one that I got brand new, it came with an extra one, which I made it a child note now. So I can do away with the the one in the theater room. They just put one of these in there. Yes.
83:00
Speaker 1
And that node right now is currently turned off, right? Okay. And then right now, the one that you just give it to me, that's the WHW-seven-zero-one. And that node, is it turned off or on? Okay, all of them. So on the same location right now, you have the new, the newer, newer node for
84:00
Speaker 2
There's all four nodes, they're not plugged in. [silence] All four nodes, there's no power on them. I got them unplugged. I got them in the room with the modem. [silence] Yes, ma'am. [silence] All four of them. [silence]
84:00
Speaker 1
you parent node right that's the MX 6200 and where the the new child node right now is it on the same room as well okay good and then aside from that per new parent node you've got another three nodes correct the old devices four okay okay um the child nodes you give it to me sir that's um first is how many WHW03 [silence] yes
85:00
Speaker 2
I'll put it in the living room I had four I have three three child notes and the old parent notes okay I'm gonna give it to you again I just picked up one it's WHW01
85:00
Speaker 1
okay okay so again there are two wh w 01 okay and then one wh 03 and then another one day mx 2000 correct okay so can you turn on all this device
86:00
Speaker 2
There is a WHO, W, W, W, H, W, W, W, H01. These are model numbers. And There's this one here. This one here is, this is that one that's in a funny, the label's in a funny spot. This one here is WHW-03.
86:00
Speaker 1
Yes. Okay. Because, let me just, I'm sure you're already aware that, um, the WHW03 and the WHW01, these devices already out of warranty, right? Yes. Can you still remember the name of that technician, sir?
87:00
Speaker 2
All three, all four of them? Hmm, if I'm gonna have power to do all that. Mom, I'm probably have power just to do one, just to do two of them at a time. I don't have enough power balance. Yeah, now, let me, let me tell you what's um, now I talked to a tech support person before I bought this new one, and they said once I buy the new one, it would make those under warranty as well. [silence]
87:00
Speaker 1
Okay. you're informed that once you will buy a new router, the other old routers will be out of our will be be on an inner warranty. Okay. They're gonna display your whole for just 3 to 5 minutes. Let me just check my resources here. I'm just going to verify something. Just [silence]
88:00
Speaker 2
that's what they that's what the person told me that instructed me to get the modem it said that'd be a better modem and they told me uh when you get the new modem your child notes will be covered under the uh the new warranty now you're telling me something different [silence] Well, I've been on a long time with this. Come on, man.
88:00
Speaker 1
hello sir so um hello thank you so much for waiting patiently i'm so sorry for that hold okay so um you were informed by the previous technician death um we can um let provide you support if you just add the set this old devices as a child node okay so for us to um okay so did you which um nodes Did you turn it on. sorry. Okay. We can return and just Okay. Since okay. The computer you mentioned earlier that you can only turn on two for the meantime, right? Okay. So which device did you turn on right now? Okay. Come with can we turn on two? Okay. Um, let's start with the um, try to do the W 8 2 w h w 0 1. Okay. We can do that. Yes. There you go. First one. Okay. [silence] And then you tried one uh uh. Okay. You said something. The uh uh uhwhatsapp whatsapp. [silence] Wapp uh what is it? Uh. [silence] Um, Oh uh the sa The first thing uh ssh whatever S s s h v c r v this one. [silence] I don't know what it what you've got. [silence] You turn on uh this one right? Okay and then uh your cell phone too Can you see them now?
93:00
Speaker 2
I haven't turned on anything because you, you may have, it was like, you were you were telling me that they were about a warranty, so you stopped right there. Right. If I power it up, two at a time. I didn't turn on anything because you had me stop. You want to test the phase? Which ones you want me to turn on? Okay, hold on. I can put that parent on anything and make that still. you know. Yeah. So, while that's powering up [silence] Now, wait a minute.
94:00
Speaker 1
All right. So, um the lights right now are all blinking. Yeah, perfect.
97:00
Speaker 2
They're t turning they're blinking red blinking red
97:00
Speaker 1
Okay. We need to um like um to be added as a child not sure. We need to um like reset the nodes. Okay. So uh we need to press and hold the reset button of this two old nodes. So we'll reset one at a time. It's um I'm sorry. It's cycle is now. Both. This way. Okay let's just wait. Let's I'll wait for like another uh few minutes. [silence]
98:00
Speaker 2
yes, okay all right. so both of them are solid turquoise color now. oh, wait, hold on. they were, but they they just turned red again. they're still configuring.
98:00
Speaker 1
That's on the two w h w zero one, right? Correct. That's the one that we just turned on right now.
99:00
Speaker 2
what is it
99:00
Speaker 1
uh-huh. Okay. On the new parent node, sir, on the new parent node, you uh change the wi-fi name to the old name and old password, right? You um set it up exactly the same with the old settings.
100:00
Speaker 2
Okay. Okay. I'm back. Yeah, the two notes, the two notes are both green. Like a light green. No, no, it didn't let me. I had to use a new name. I guess it was a security thing. I don't know. So it's under a new name.
100:00
Speaker 1
Okay, again, mm-hmm. Okay, because if the, um, hold on, trainee. Just check. Um, okay.
101:00
Speaker 2
The router, the router itself. is under a new password. The network is under the same name. The network password.
101:00
Speaker 1
If the light on the WHW 01 is kinda like turquoise blue or teal, that means it's connected to the parent node. Yes. Can you yes. Can you try to like turn off one of the WHW now? One then turn on the WHW 03. Okay. WH01, 01 they're all
102:00
Speaker 2
Okay. So we're saying those two are okay now, right? Now, the one that you're saying, the three, it's not plugged in. You want me to power it up? So unplug, unplug one of these. Okay.
102:00
Speaker 1
it's uh like teal or turquoise blue right both have the same color okay so just unplug or turn off the um just one um device and so that you can turn on one another device like the WH W03
103:00
Speaker 2
yeah yeah okay okay okay okay let me see if we can this is this is the um this dressy see free so go ahead and plug this one up then okay like that going let me Okay. Well, no. So we can see what do the one that I unplugged that's turquoise blue, I can go ahead and put it in this room, right? Okay. Okay. This one can go
103:00
Speaker 1
Yes, it will perform sure, but they will only use the 2.4 and the 5 gigahertz, but they will like uh use the the like the speed or the specs of the old um they will work but this um comes into the um like the speed um of the or the range it'll be like still saying still using the old um specification of the old um routers or the old nodes. Um nothing as good as as fast as the old uh the new one. Okay.
105:00
Speaker 2
Okay. They won't, I won't have the speed with with these challenges, not going to be as fast. It's not going to be as fast. Okay, so I got to buy, I got to buy.
105:00
Speaker 1
But you can try to observe it, sir. Okay. You can just, um, observe it first. If this, um, nodes will work properly. You can just observe it. Yes, sir, because, um, you will just, um, I think you will just, all give the old speed that you have before. Yes.
106:00
Speaker 2
I need some more than that. I need to buy something just like what I just got. I need to buy four of' em. excuse me? yeah, but it's not going to give me the speed I want, right? It'll be just like the old speed I had before. I just get some new notes. I guess I just have to get four new notes. okay.
106:00
Speaker 1
Okay. Right. So, how about the, um, let's check the other, the, the old parent and, uh, the other old child now, the W H W 0 3. The double W W 0 3. So three now, three nodes that is on, um, turquoise, um, green, right? And the only device that is turned off right now is the old parent.
107:00
Speaker 2
one here, okay, both of them are turquoise green, the old three is green, not this other one, the old pink, it's turquoise, remember, I plugged it up, it's turquoise now, yeah,
107:00
Speaker 1
A remote node, right? Okay can we turn on that node? yes yes Yes let me just double check The The old parent it's kind of faster with the
108:00
Speaker 2
That is correct. That is correct. Turn the old parent on now, right? Okay. So this one's good now. Correct? Okay. Okay. That was good. I'm plugging in the old parent. Okay. So this one's good. Is the old parent a better router? Or is the old three a better router?
108:00
Speaker 1
old, no, uh, child nodes, but the new one, that's going to be, um, much faster. Because, um, hold on. Oh, yes. Yes, sir. We do have like, um, different specs as well. Right? Is the, uh, old parent? What's it, it's still, um, booting up. Okay, let's just wait for like, another one minute. If still blinking red, or if solid red, then we need to do a reset on that.
109:00
Speaker 2
Is the 03 better than the W1 W1? Sir? So, this one here is blinking red. Okay. uh okay okay Palisades Park uh Palisades Palisades uh um made in New York um theater room ooh Palisades Loft um Palisades Park studio um uh Glyndon um Palisades exhibition Palisades exhibit room Yeah. I'm doing this, man. This is Blake .
109:00
Speaker 1
Okay, we need to do a reset on that old parent no sure. I'm sorry. Which child not sure the WHW or the MX 6200? Um, much newer to the WHW. And can be much older with MX 62. Yes. Okay. So, so too... Yes? I'm old. Older than the old parents, huh? Yes. Yes. Yes, sir. Yes. Okay, so we'll do On behalf. Okay. Oh, go ahead, go ahead. What's your question? [silence] Yes?
112:00
Speaker 2
[KEEP_UNCERTAIN] What about the W1W01? Are those newer than the old parent? It's older. Okay, but the parent is, is, is, is a little newer than, than those two right there, right? What about the old three, what about the old three? Is this parent newer than the old three, it's newer, okay. Now let me ask you this. Okay, go ahead, we gotta do a reset, all right.
113:00
Speaker 1
I think it's the, let me just, let me double-check, sir, which one is released first. Okay, hold on. Okay.
114:00
Speaker 2
[silence]
114:00
Speaker 1
The 0 3 it's match uh newer compared to the 0 1. Yes, yes, sir. Okay. okay. All right, so let's do a reset on the old parent folder so that we can add it as a child [silence]
115:00
Speaker 2
OK. [ silence ] Okay. got you. OK. And the parent- the old parent is newer than the old three correct all cool. [ silence ] all right. I just wanted to know that order. [ silence ] but I I I'm just going on to go ahead and buy. [ silence ] I need one. [ silence ] two [ silence ] I need one. [ silence ] two three. [ silence ] amuh buy three more of these of the [ silence ] of the new on. [ silence ]
115:00
Speaker 1
Child. Okay. Press and hold the reset button for 20 seconds. You will know that the router is reset properly when you when you see that the light is blinking while holding the reset. [silence]
116:00
Speaker 2
Okay. What do I need to do? Okay, I'm getting ready to start now. Well, you know what, I did it with a, something in my hand last time, let's do that again, say this. Reset. Okay.
116:00
Speaker 1
OK, sir, right? OK, let's just wait for like a minute or two to fully stabilize the router and then um, let's go back to your computer, sir I'll show it to you how to add a child node and just in case in the future you will add a new child node then you can um like do it on your own. Okay. OK. Uh, do you still have the Lynch's smart wi-fi page? uh okay okay.
117:00
Speaker 2
[ silence] [ silence] Yes sir. [ silence] I shut the computer down. I just started it back up. So the best way we went to that, we use the numbers. That's gonna work out better.
117:00
Speaker 1
or you can use the HTTPS colon, for four, for four, forward slash my router. Info instead of local. Can use info. Okay, is it purple? Okay, that's good. That means it's in a set up mode ready to set up. Okay. It's ready to set up to be a child note or it could be a parent note. As long as it's on a pink or purple, that means that's ready for set up. Okay. So, let's wait for the computer. Is it ready? Are we still?
118:00
Speaker 2
Okay, okay, okay, oh, just turned the pink. This turns at certain thing in there. Okay. dean on the computer. [silence]
118:00
Speaker 1
[silence]
119:00
Speaker 2
All right. Oh, it's still. Still can booting up. OK Wow. Well, his computer is kind of reminding me of Dow though. Wow. Come on. Yeah. You left that up. What are you doing? [silence] You said go to loco. All right. Look on there. [silence]
120:00
Speaker 1
Yes, sir. Thank you. After CA... Yes, sir, I'm still here. After CA, you click on connectivity. Okay. After connectivity, on the far right, there's an option: Router or CA router. Setup.
124:00
Speaker 2
Mmm. [silence] Yes. Here it. Hello. Alright, I'm in there. And then go down here, the CA. Okay, I'm in there. Is there. [silence] No.
124:00
Speaker 1
Okay, it seems like it gives you again, um, do you have the option connect to, um, lengthy smart Wi Fi at the bottom? Yeah.
125:00
Speaker 2
I'm on the Linksys, where it says, find out more on how to access Linksys router web site interface through the web browser, I'm on that site, We go back. Hold on, let me go back in it. Hmm. Okay, now I'm back on it. Go to uh, Activity Connectivity. Okay, I'm there. CA.
125:00
Speaker 1
Before you click on connectivity, sir, you click first on CA then after you click on connectivity. They have the option on after administration tab, do you have their router CA setup or CA router setup? Um, did you click on connectivity on the left side? [silence]
126:00
Speaker 2
No. Click on CA. Then click connectivity. Okay. Ten connectivity. All right. I'm there. I'm still on the page that have the white box to the right and the left blue field to the left. I did. And then the same box came up that looks like activity. And then at the bottom, I clicked C.
126:00
Speaker 1
Okay. Once you, um, after you click on connectivity, um, can you see your option, like basic, internet settings, local network, advanced routing. sir, on the left side, right below, you have there, under router settings, do you have there connectivity, yeah, click on connectivity.
127:00
Speaker 2
Ya. DA. No? [silence] I see at the top it says [silence]. It says, [silence]. [silence]. Network setting [silence]. It says Linksys [silence] Home [silence] Networking [silence] [silence]. Wi-Fi setting, parental control [silence]. Device list [silence]. Priority [silence] guest access and [silence] internal [silence] storage [silence]. On the left side [silence] on the left side [silence]. I see connectivity [silence]. When I click it [silence].
127:00
Speaker 1
Okay. So let me just verify this. Um, on the address bar right now, um, erase everything, then tap this numbers 192.168.1.1. 192.168.168. Yes. Okay. After you talk, hold on there. After you talk that number, did you press enter? [silence] No. So the number should be 192.168.1.1.
128:00
Speaker 2
[silence] All right. [silence] Login. [silence] Do you want me to go to admin? [silence] Go to admin? [silence] Go to admin? [silence] I did. [silence] It's just showing me a page that has the number, login admin. [silence] It has that same number. [silence] It says, login admin and then it shows videos below. [silence] 'Cause I clicked 192.1.1. [silence] Oh, and after that, they they got some numbers. [silence] 68. [silence] Yeah. [silence]
129:00
Speaker 1
Sir what's on the address bar right now is it www.google.com no sir that is not the correct one so did you type there 192.168.1.1
130:00
Speaker 2
right right. That's what I, that's what I clicked. That's what I clicked. And then I have a login that shows that number. It says, login admin. It has the number 12. Okay. I'm clicking it. Now I have where it says router, IPs. Uh, router configuration center. That's where I'm at. Nope. And the address bar is 192.168.1.1 IP. Mobi. I didn't dial on it.
130:00
Speaker 1
Like, period? You're using chrome, right? You're using chrome or um other browser? Yeah, you're using um. Can we try a Firefox? Okay, how about this then? Let's go back to google chrome okay? Okay, when we go back to google chrome, you'll look at the page, gently open a new tab. Click the plus sign on the upper right. Click plus sign, so that it'll open a new tab.
131:00
Speaker 2
That's what I put in. That's what I put in. I'm going to do it again. Let's see. Um, I am using, I'm, I'm using Chrome. Do you, I have, uh, Foxfire. You want me to use Foxfire? Firefox. I'm sorry. I said Foxfire. I'll try Firefox. Uh, don't worry about, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh. [silence] Hold on. Hold on. Okay, hold on. This computer's doing.
131:00
Speaker 1
Okay. All right. Can we go back to Chrome, sir?
132:00
Speaker 2
[silence] [silence] something I when I try to open Firefox it's thinking [silence] Firefox is thinking I can't get out of it. [silence] Click out of that. [silence] [silence] Come on. [silence] [silence] Yeah, it's not I'm trying to get out of it. [silence] Come on. [silence] What's going on? Yeah, all right this computer is acting up. [silence] [silence] It's it's kind of locking up on my wife. [silence]
132:00
Speaker 1
Kelly um again on the power node on the new power node again press the reset button five times within five seconds again press release press release five times within five seconds yes on the new parent node no on the new parent node yes five times within five seconds
133:00
Speaker 2
Big time. I don't know what is. All right, I'll tell you what. I'm tired of this. Let's just go ahead and push the buttons. This, uh, I'm, I'm tired. Let's just push the buttons and reset the modem. Are Are you talking about on the new parent note? Okay. Not on the old parent note but on the new parent note. Okay, I'm doing it. Uh, let's see, what is it what is it? Okay, five times.
133:00
Speaker 1
Again, press, release. Press, release. Okay. Okay. The child node, is it blinking? Okay. Let's just wait.
134:00
Speaker 2
Okay. Okay. Yeah. Yeah. It's blinking. And this thing here is still locked up. So it's just doing its thing. Blinking red.
134:00
Speaker 1
on the. Okay, that's just wait. is still trying to connect to the network. [silence] uh The MX 2000 sensor, it's still blinking red. Hello. Solid blue. Okay. Let's just wait for that.
136:00
Speaker 2
It's solid blue. It's solid. blue, but the new parent is still blinking white.
137:00
Speaker 1
By the way, sir, in case you will add a new device to be as a child node. Actually, even though how many child nodes you're going to add, like if you add like new devices, like two or three, you can add it at the same time by doing just a five press. All you need to do, just turn on the new child nodes if you decided to add a new child node, so just turn on the device. [silence]
138:00
Speaker 2
that's all I've got for you right here all right and
138:00
Speaker 1
Make sure they're all in a setup mode, right?
139:00
Speaker 2
[silence] That's the best way to do it. Okay. Well, the parent node is solid white and the child node, the new child node is solid blue. Okay. All right. So that's it. And [silence]
139:00
Speaker 1
Do the five-press, okay? All right. Okay. All right. You're welcome, sir. And you can always give us a call, sir, if you need assistance again and you can also visit our website support.Linksys.com, okay? All right. So you're welcome, sir. So thank you for calling Linksys, sir. This is Carla and thank you for all like patiently cooperating with the troubleshooting, okay? All right. Bye, sir. All right. [silence] Thank you for saying yes. All right.
140:00
Speaker 2
I'll do that. Yeah. So I'm going to go ahead and buy three more of these. Okay, thank you so much. Yes, ma'am. Thank you. Yes, ma'am. Bye-bye.
140:00