V2 Rubric Detail — b0052204-6a71-11f1-b…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-06-17 17:26
Duration
40m 2s
Contact
Osman Jalloh
Issue Type
WiFi Connectivity
V2 Outcome
Successful Resolution
V2 Band
Developing

Agent & Case Context

Agent
Riojene Ladera
HappyFox Case
#LTS00133786
Support Country
United States
Product Family
MESH SYSTEMS
CSAT
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Sentiment Trajectory
—
Ticket subject: child node disconnected_MX6200
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (1 too-garbled-to-score segment). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution2.00/5
Accuracy2.00/5
Communication2.00/5
Protocol2.00/5
Efficiency2.00/5
Overall2.8/5

V2 Rubric Scores

Resolution5.00/5
Technical4.06/5
Communication3.75/5
Ownership4.00/5
EscalationN/A
Customer Exp2.50/5
Overall82.8% (+26.8)

V2 Grader Summary

The agent successfully resolved the mesh node connectivity issue using the correct 5-press method and helped the customer reset the admin password, achieving a functional system. While technical accuracy was slightly compromised by incorrect statements about app reliability and speed testing, and empathy was not fully demonstrated, the core issue was resolved with ownership and appropriate troubleshooting. No critical failures were present.

V1 Case Analysis

Customer reported MX6200 child node disconnections and low Wi-Fi speeds. Agent performed 5-press reset, guided password reset via app, and advised wired speed test. Incorrectly stated app is unreliable, speed tests cannot be run from app, and MX6200 is discontinued. No warranty verification or escalation offered. Issues unresolved.

Troubleshooting Steps
  • Performed 5-press reset on parent node to re-pair child node
  • Guided customer through router admin password reset via the Linksys app
  • Assisted with renaming the child node in the app
Key Observations
  • Agent correctly applied the 5-press method for MX6200 node pairing.
  • Materially incorrect claims about Linksys app reliability, remote access, and in-app speed test capability (contradicts KB).
  • Critical omission of ISP/modem speed test despite customer reporting 1 Gbps plan with speeds below 50 Mbps.
  • No escalation offered despite repeated node disconnections suggesting possible hardware defect.
  • Unsupported claims about MX6200 being discontinued and no longer sold at Best Buy.
Positive Highlights
  • Correctly used the 5-press method to re-pair the child node on an MX6200 system
  • Successfully guided the customer through resetting the router admin password via the Linksys app
  • Assisted the customer in renaming the node within the app interface
Agent Errors / Gaps
  • Provided inaccurate information about Linksys app reliability and remote access capabilities
  • Incorrectly stated speed tests cannot be run from the app
  • Did not verify ISP speed at modem despite low reported speeds
  • Did not escalate despite repeated node disconnects indicating potential hardware fault
  • Made unsupported claims about MX6200 product discontinuation

V2 Indicator Ratings

Resolution
R1 Met Issue actually resolved conf 98%
Both parent and child nodes turned solid white and the customer confirmed being logged in successfully, indicating the node was successfully reintegrated into the mesh network.
R2 Met Diagnostic thoroughness conf 95%
Agent guided the customer through LED status check, distance adjustment, and the 5-press method, which directly addressed the node pairing issue.
R3 Met Correct resolution path conf 92%
Agent continued troubleshooting despite the device likely being out of warranty, provided best-effort support, and did not use warranty status as a reason to disengage.
Technical Accuracy
T1 Met Technically accurate info conf 96%
Agent identified the symptom (intermittent disconnection), asked about LED status and node placement, and applied a targeted diagnostic (5-press method) based on observed behavior.
T2 Met Appropriate tools / resources used conf 90%
The issue was resolvable using standard procedures (LED observation, 5-press method); no advanced tools were required, and the agent used appropriate resources.
T3 Partially Met No misinformation conf 94%
Agent correctly guided 5-press pairing, but incorrectly stated the app is 'not reliable anymore' and that speed tests 'cannot' be run, which contradicts KB guidance allowing app use for diagnostics.
Communication
C1 Met Clear & professional language conf 90%
Agent maintained control by setting expectations (e.g., 'wait for a maximum of seven minutes'), guiding next steps, and keeping the interaction focused.
C2 Partially Met Confirmed understanding conf 85%
Agent used mostly accessible language but occasionally used ambiguous terms like 'module' and did not consistently confirm understanding, especially during password reset steps.
Customer Ownership
O1 Met Ownership & empathy conf 97%
Agent created a case record, stayed on the call, and handled the entire resolution without transferring, demonstrating full ownership.
O2 Partially Met Proactive follow-through conf 80%
Agent provided next steps (e.g., relocating the node, renaming), but did not set a clear timeline or follow-up commitment, leaving some ambiguity.
O3 Not Applicable Closure confirmation conf 95%
No prior case history was referenced, and the agent noted lack of records due to system change, confirming this was effectively a first contact.
Escalation Judgment
E1 Not Applicable Correct escalation decision conf 100%
No escalation was performed and none was warranted, as the issue was resolved during the call.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation occurred, so execution of escalation steps is not applicable.
Customer Experience
X1 Partially Met Customer effort minimised conf 87%
Agent did not explicitly acknowledge frustration, but remained patient and solution-focused despite customer confusion and repeated issues, avoiding any discourtesy.
X2 Partially Met Tone & rapport conf 83%
Agent maintained a consistent pace and tone, but did not adapt to the customer’s growing confusion about the app or password reset, missing opportunities to check comprehension.
X3 Partially Met Overall experience conf 85%
Agent reduced effort by guiding the fix directly, but asked for the serial number twice and required the customer to re-enter known information, creating minor redundancy.
Call Transcript69 turns · 73 lines
Speaker 2
Welcome to [silence]Linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register dot Linxis.com. Please have your device serial number ready for assistance, press 1 now. For out of warranty products, paid support may be available depending on your issue. To hear more about your service options, press 2. If you're experiencing issues with your Linxis product and it's no longer under warranty, paid support is available for a minimal non-refundable fee. This includes up to 60 minutes of phone support with our technical specialists. If your product is found to be defective, no refund or replacement will be provided. Please stay on the line to proceed with the paid phone support or get help from our AI-powered support bot at support linksys.com.
00:00
Speaker 1
Hello. Good afternoon. Um, I was calling here, well, first, I believe I still have a... a warranty on my product. And then, um, somehow one of my devices... it keeps disconnecting from my network. and these are the nodes. Okay? And, um, um, and so, I've, you know, removed it, added, and added it again. It's just somehow not working right. And I just wanted to make sure that, um, you know, um, it's connected and, you know, you don't.
01:00
Speaker 2
You can also connect with other users for tips and guidance at reddit.com/. Hi, thank you for calling Technical Support. This is Rio. How can I assist you for today. [silence]
01:00
Speaker 1
Keep disconnecting from my system. [silence] Are you disconnected or connected? [silence] I'm just cop-out but it's not the devices parsay. I just want that particular note to work properly. [silence] I have I have one is disconnected. It says I named it you know, child node number two and somehow every time I've even sitting right next to a TV that I use, it doesn't even show the you know, 6 year head network even works that well. And this was a new model that I replaced with one that I have existing and it just doesn't work. I just wanted to make sure it's connected properly.
02:00
Speaker 2
Oh, okay, uh, OK, got it, sir. Uh, sir, if I may ask, uh, how many devices are disconnected to the network? That, uh, has been disconnected, sir. Now, there, how many nodes are disconnected to your network? What's the light indicator showing at the top of this child node, sir? [silence]
02:00
Speaker 1
It should be blue, it's solid blue and I have it next to the main main router that is. It has solid blue light. [silence] I thought it's supposed to be I thought it's supposed to be white when it's fully connected. but it disconnected. The model number is ASM N750-4X. [silence]
03:00
Speaker 2
okay, if by chance that you do have a blue light indicator showing at the top of the device, it means that it does have an internet or is connected to the network, sir. All of your Linksys devices shows blue light? Oh, I see. All right. May I know what's the model number of this device that is disconnected to the internet? Yes, the one that is having an issue, sir. What's the model number of that device?
03:00
Speaker 1
6,200. Device serial number. I have to use my flashlight. All right. the number five. I believe it's 8w10, MSM, 29, DS, and Delta 0, 203, 210. Now I see it. It just reconnect back. But I thought it's supposed to be a blue light. 3210.
04:00
Speaker 2
Okay. Can you confirm to me, sir, what's the serial number for this device, please? [silence] Uh, sorry. zero three two one. Is it correct?
04:00
Speaker 1
Mhm. Mhm. Mhm. Mhm. Mhm. Mhm. Mhm. 03. 210. And it's currently says it's offline. I have three I have the main one that two of the child nodes are connected to. Yes, they're all the same. I bought this all as one pack. AT&T. [silence]
05:00
Speaker 2
let me repeat if i got it correctly okay 58 w one zero m 29 D. 3100. got it all right. So for your equipment, it is the same, right? It's okay sir. well currently how many links systems do you have right now? Okay. Do they have the same model number? MX 6200D. okay which. right all right. Now for I should your internet service provider sir by the way. Oh? [silence]
05:00
Speaker 1
I I did I reset it because it's been giving me problem for a while. I did. I reset it. I was able, hold on, I was able to connect it again, right now it is showing part of my node setting. And it's there. But it's offline. And besides, it's not the first time. I have tried it, connected again, and it just keeps reconnecting disconn disconn disconnected. All right. I I turn it on and I went into the uh Lynksys router, the Lynksys app router. It says add a new device. I connect it. I set it there. It says wait for 46 minutes and then it connect. And then from there, afterwards, I'd say it's still uh disconnected. Is that the right way?
06:00
Speaker 2
did you happen to reset your child nodes there, sir? Okay. So when I have have Have how did you add back the child node, sir? Okay.
06:00
Speaker 1
Um, it started from, I think, hold on. It started from, I think, pink. It went to, uh red, it went to pink, it went to blue. But I know when it's on and working, it's supposed to be white solid. Well, not the first time. I, um, about this issue you're asking of, or before? Uh, not, not this time. I've not called you guys since when I switched the, uh, I bought the new linksys modem and I was having trouble.
07:00
Speaker 2
and try to add it using the linksys app, right? Just stays in blue? Did you try running a FA? Ok. May I ask, is this the first time you called Linksys support? Before did you call us before? Like recently?
07:00
Speaker 1
I think connection the same thing, maybe one of the notes. Probably, this was maybe a year or two ago. I remember. But I don't call because I'm comfortable once I learn it. I know how to do it. And I've had links for a long, long time. I've had links this product for a long, long time. So I replaced old ones with these new ones, the Wi-Fi 6.0 and they've worked fine but lately we've just been having some internet issues and I know that one is sits there but I'm looking for five for six GHZ network that was present and it's just not there. [silence] That's what I use. I, okay, the web interface. Okay, okay, okay, good, okay. Okay.
08:00
Speaker 2
Mm-hm. Mm-mm. Yeah, exactly. Mm-mm. Mm-mm. Mm-mm. Mm-mm. Well, seriously, this is a proper expectation if by chance that you wanted to add a child node. We highly recommend you use the Linksys website or the web interface because the app is not anymore reliable. Yes. The app is not reliable anymore.
08:00
Speaker 1
okay. um, Osman, uh, some how it seemed like it says I'm, I'm logged out. Did you log me out? O, O, S, M, m, n, J, a, L, L, O, h, [silence]
09:00
Speaker 2
So, that's what we recommend. So, the app is actually for viewing or if we're changing the Wi-Fi name or Wi-Fi password. Serge, for us to proceed and help you connect back your child node, I'm going to create a record for you because if by chance you called us more than a year ago, we no longer have any records of you because we changed our case management tool. May I know your first name and last name please? No, sir. We did not make any changes because we don't have those options. Uh, again, Usman, sir? U-S-M-A-N. Is that your first name? How about last name? That's Jallow?
09:00
Speaker 1
Oh, S. Yeah, if it legs. Yeah, just log me out.
10:00
Speaker 2
Well, just to inform you if you're going to use the [silence] app, the email and password does not support anymore or the remote access does not support it anymore. You can only log in using the router password.
10:00
Speaker 1
What? Well, I, I'm following. I'm just lost right now. Because while we're talking, I, I see that the uh, it was working and all of a sudden just went up. And this is the reference in the admin.
11:00
Speaker 2
Sorry. Oh, okay. Again, sir, as I've mentioned earlier, the app is no longer reliable. So, if you wanted to log in to the Linksys app or Linksys web interface, you can only use router password to log in. There is no more remote access such as logging in using email and password. It does not work anymore. Maybe earlier or last time, but once you are logged out by the app itself, you cannot log in anymore using the email and password. It will only log you in using the router password.
11:00
Speaker 1
password, that I had created. Check. Okay, I can use that. I have it. That's a long time ago. Okay, it's there, it's close to it already, before I called you. Okay, so don't try to. Okay, that's good. All right. It's less than one feet.
12:00
Speaker 2
Yes sir, that's the admin password. Yup, correct. Mm-hmm. Okay, now for your child node, sir. Uh, can you try to put it at least 2 to 3 ft from the parent node? We're going to add that child node. Okay. All right, that's good, sir. Now sir, you can open the app later after we have done adding the child node. Okay? So that it will not interrupt. Yes. Now, the, the child node is at least how far is it from the parent node? Okay. Now, the device shows solid
12:00
Speaker 1
yes you said click the reset button but uh uh but it that will it reset other things and the and that's a reason I'm eager to watch application right now should I switch before we do that so one for one is com correct
13:00
Speaker 2
Blue, correct? Can you try to go to the parent module? And the parents know it shows white light, correct? All right. So from the parents, kindly click the reset button five times. One press per one second. Not too fast. Yes, click the reset button five times, not too fast, only in the parent module. Uh-huh. No, sir. You are just going to press the reset button five times. You are not going to hold then press the reset button. So just click it five times. Yes, not too fast.
13:00
Speaker 1
Okay. Okay. Look, I did that. blinking. Still solid blue. This right. So this solid. This blinking now. Okay.
14:00
Speaker 2
S, ready, release, press, release, okay. Now, can you check for me, sir? What's the light showing in the parent node and how about the child node? Okay, all right. So what you have done so far, sir, is we have used the five press method, to this is the way to add your unconfigured node easily. So let's wait for a maximum [silence]
14:00
Speaker 1
It's turning solid white right now. Excuse me. Both of them are currently blinking white. Am I over there? [silence]
15:00
Speaker 2
Mm waiting time of seven minutes. Usually the child node will turn solid white after around four minutes How is it right now, sir? What's the lateral indicator showing? No, sir. Mm-hmm.
15:00
Speaker 1
Now, I will say solid. White, but I'm looking at it to see if it changed. Okay. [silence] Okay, I will let you know. [silence] They are both solid. White right now.
18:00
Speaker 2
Of course. Uh, let's wait for both the parent and the child node to turn solid white. So, just, uh, inform me, sir, okay? If they turn both solid white. Thank you.
18:00
Speaker 1
the just try to log in it's telling me my admin password is not correct no I I know it I know it I just keyed in that didn't work
19:00
Speaker 2
Okay, so it's solid white. Um, yeah, you can now open the Linksys app. And then if you wanted to change the node name, then you can try to do that before we relocate your child node to the original location. Okay. Uh, if by chance you don't know anymore, your admin password or your route password, you can reset it. If it did not work, you could just reset it. [music] Go to [music] the [music] two [music] switches. [music] So if you're using the Sky, then you have [music] to use the Google. [music] And [music] that's it. [music] [silence]
19:00
Speaker 1
How do. How do I reset it? reset password. Okay. I'm going to the parent node to get that key. as I did before. Okay. Okay. Silence.
20:00
Speaker 2
So that you will not be locked out in the app. There is an option there to reset. Reset the router password. I'm sorry, there is, you're resetting the router password there. There is an option in the app there. You don't need to press anything in the different notes.
20:00
Speaker 1
invitation. Is it going to come via email? I did. And it says the account holder will be notified if the rider password is changed. Okay. Okay, it's asking me to enter a new one, at least 10 characters. Oh my god. Okay, I can do that.
21:00
Speaker 2
Oh, no, sir. It will ask you to enter the recovery key. Okay, just continue. Oh, so you can create a route for password. It should not be... A letter should not be repeated. Sure, sure, if it, if there's no restriction that it will provide there in the app for the password. So router password and Wi-Fi password is different, okay? Router password is your admin password to log in. So your Linksys account.
21:00
Speaker 1
okay it's says that I'm logged in successfully thank you and um what I was gonna ask is uh well what else do we need to do for ask a question I said what else do we need to do before I ask a question uh but I do uh well I will I will uh rename the node um I'm a second I'm just trying to make note of that password you
23:00
Speaker 2
Okay. Alright. All right. I'm sorry. You're gonna ask the question or you wanted to rename the nodes?
23:00
Speaker 1
Give me a quick moment. How do I how do I do that again. Yeah. I want to rename that node. Yes. I click it and I came to the node menu and I uh... click on that particular node. Uh... I don't see an option that allow me to rename it.
24:00
Speaker 2
If you want to reset rename the nodes, you can go back to the dashboard and click on the nodes. Because once you've clicked the nodes, you...
24:00
Speaker 1
Okay, I just found it. Thank you. Okay. I was able to do that successfully. Thank you. And what I was going to ask again was uh I tried to run a speed test on these um on these devices. Somehow, um I wasn't able to see the results. I was. I was just wondering if uh these are not compatible.
25:00
Speaker 2
Oh, OK.
25:00
Speaker 1
I'm not getting the speedtest estate really that I uh I I used to have I make sure one I want to go I go there again and see somehow when I do it, it just uh It gives you options where um I had a correct option where I can click on the nose directly and it'll give it allows me to run a speedtest. Okay, I cannot. No, I want to just run it so I know what speed I I'm I get on my service.
26:00
Speaker 2
oh you you you cannot run that speed test sir. are you trying to you're you're are you trying to run speed tests individually for each of your notes. oh well you need to open a browser sir and uh uh find the [silence]
26:00
Speaker 1
Well, within the app, there's something there that says, like, I can run a speed test. It gives me something called Fast.com or something. And so that's the one that I can use. iOS, iPhone. [silence] which is internet?
27:00
Speaker 2
it's fine as long as long as um it's plugged into the wall transformer charger keep that uh away from it that option there and for the phone i'm going to let the app there um but if you're just trying to check on the uh yeah on the app module is the only way to check through that depending on the device on what you're using out if you're using android or ios so many options depending on
27:00
Speaker 1
Slower. So, I am in the dashboard. I from top to bottom. I have um safe browsing mm-hmm the lowest network. It's there. So, it gives me one that says um I can run it through. I know about first.com. I'm not sure about the cloudflare. Is there any one that you recommend to use? Okay, so I'll use uh the flash.com and um [silence]
28:00
Speaker 2
Yes, cause you can click there. Check internet speed. So you can start speed check. Below guest network do you see there? Yeah. That's just the same sir.
28:00
Speaker 1
Yeah, I'm, um, I'm within the app and I'm connected to the Linksys, um, app, but it's still, it's running. Let me just say, I have 18 megabytes per second, which I don't believe. I click on - within the app, I click on speed test right below guest network. Mhm. Yeah, I did. It says check internet speed. The one - the two he gave me is Test with Cloudflare or testwith fast.com. I test with fast.com.
29:00
Speaker 2
So, are you now in the app? Or you're opening a browser? Uh, hold on. In the app where what did you click? In the app? Okay. And then it when you run, when you when you click that option, did you see the chcheck internet type? S S type? Okay. Okay.
29:00
Speaker 1
uhm Iranian and the speed is just very very low uhm it's still reading right now telling me it have 17 megabytes per second but it's it's still loading but the last time when it ended it was too low 17 and I and I paid for 1 gigabyte okay.
30:00
Speaker 2
How much is it? 17. Okay 17 Mbps. Okay, all right. Can you try to open a web browser and then try to check speedtest.net? [silence] So when you.
30:00
Speaker 1
I have 12.37 even lower. Yeah. I pay for 1 GB. One GB. Put the hardware. Yeah.
31:00
Speaker 2
[silence] 43.37 Mbps. How much again is your uh speed uh subscription speed from your internet service provider? Do you happen to have a you have a computer or a laptop sir that we can connect hardwired? Yes a hardwired uh computer that we can connect directly to the link system[silence]
31:00
Speaker 1
I may have to desktop, which means I have to unplug those things and it will not interrupt my whatever I'm watching.
32:00
Speaker 2
Device node, because we are only testing right now, wireless, it's not yet wired. Um, as of in, as I've mentioned earlier, sir, the app is not reliable anymore. Uh, I'm, sorry. If, by chance, you wanted to connect it to hardware, uh, the reason why I was asking earlier, sir, is because I want to know if, even if As a confirmation, by the way, sir, the device node, I've just added also there is an issue with firmware. Meaning to say, if connected to hardware, there's no guarantee that it will work. It will still have to be the app.
32:00
Speaker 1
uh huh uh huh uh huh when I checked they they have a they have an app too I checked there and it's when I when I switch my mobile device to the AT&T gateway I mean I get 975 mbps
33:00
Speaker 2
If you are going to connect a hardware to your computer down to the linksys node directly, is it will provide you faster speed or slower speed? Because if your devices, right now, or even if your phone, when you use your phone, we are connected wirelessly and it's very slow. So, if both had the same uh the same issue, then we might need to check directly from your modem. We need to run speed test for that. That's the reason why I want to make sure that uh correctly you've been receiving from your Internet service provider the 1gbps that you've subscribed for. yes sir of course that net yes speedtest.net mm-hmm tweeter mm yes exactly correct mm [silence]
33:00
Speaker 1
Okay. OK, thank you. So, before you go, are you all are going to make this app reliable at some [silence] ? Okay. [silence] Dat isn't links is going to continue to make new product.
35:00
Speaker 2
Okay, [silence] so I put a notification also already in the system that you need to later on, you can try to connect hardware through to your laptop so you can run speed test directly to the parent's node sir. [silence] Okay. [silence] [silence] All right. [silence] So right now sir, [silence] Um, no sir, we cannot guarantee that because right now your device is already one of the latest device. So moving forward we might need to I I cannot provide you exact information about that yet. However, we might gonna upgrade to a newer version. So that's why right now it's not stable or it's not yet reliable for the link step. [silence] But we're gonna run onto it, moving forward. [silence] Of course, sir. [silence] [ silence ]
35:00
Speaker 1
Well here's what here's what I asked. Here's what I asked. I checked, I went to Best Buy to go see if a new version of, um, Linksys is available, because that's where I normally buy mine. I've bought them there for many years. I've used what, maybe 3 or 4 generations of Linksys, um, apps, Linksys, uh, router modems, right? So, finished up with them. Well, either I recycle them and search, bought one. I went there. I don't see any new Linksys routers. So, do you know if Linksys still has a partnership with Best Buy, or do those things have to be just purchased online?
36:00
Speaker 2
our customers are actually you know uh checking if we do have available uh devices brand new uh we're not gonna stop we're gonna provide you better quality of your device so that you can you can enjoy it in your home mm-hmm
36:00
Speaker 1
Okay, I don't see one. That's why I called because Okay.
37:00
Speaker 2
we actually purchased from the company, uh, like way back, uh, years ago. So that's why if by chance you still uh be able to see those routers that are already old, or part of our first generation lineup, uh, they're like an old stock already, because right now, uh, Lynxus is not selling yet Lynxus devices anymore. So, if you want to purchase devices, then the only uh company that sells them are Best Buy, Target, because they directly, uh, purchase it from Lynxus. Okay. But with the device that you have right now, Sir, this, uh, this kind of device is actually, uh, you know, almost phased out, or we no longer manufacture this device. Yes, this is actually a higher end device. So...
37:00
Speaker 1
OK. OK. Well, thank you so much. I appreciate it. OK. Yeah, that's fine. Go ahead. [silence] Okay. Mm-hm. Mm-hm. Mm-hm. Mm-hm. Mm-hm. Mm-hm. Mm-hm. 27 what again? Mm-hm. Eight six. Okay. I have it. Okay. Thanks. That's it. All right. Thank you. Uh, thank you. Mm-hm.
38:00
Speaker 2
All right, so that would be L for Lima, T for Tango, S for Sierra, 0, 0, 1, 3, 3, 7, 8, 6. All right. Uh 0, 0, 1, 3, 3, 7, 8, 6. All right, okay. So I notated everything, sir, you don't need to repeat yourself, just tell the next representative to read, uh what I have donated before, okay? So that you can start a new troubleshooting if by chance, all right? Anything else? Uh, sir, you can actually unplug the child node and then you can uh put it back to the original location and wait for two minutes, the device should turn solid light, sir. Okay? All right. Thank you so much, sir. Again, this is Rio from Linksys Technical Support. You have a nice day ahead. Bye bye for now.
39:00