Speaker 1
Welcome to leaky. This is the House. Hi there, I just received the new um Wi-Fi router and I'm trying to connect to the app but it's not working. I've been trying to do it for like an hour. What is like the ideal situation? It's near. What is the best way to do this? Okay, I have the serial number. Yeah, 72Echo 10 mic.
00:00
Speaker 2
Welcome to links this support to assure quality. Service. Your call may be monitored. Please remain on the line for assistance. Hi. Thank you for calling link support. Technical support. My name is Eli. How can I help you? Ah, is this a new or a replacement Linksys router? Okay. Sir, can I have the model number and the serial number of that Linksys router. Can I have the serial number?
00:00
Speaker 1
what's the model number little Sierra Papa November Mike 60 Sierra Sierra Sierra Sierra Sierra correct so what [silence]
01:00
Speaker 2
Okay. Ah, yes, please. Okay. Thank, thank you so much. and to confirm if I got the uh serial number correctly that is seven two E, like E, one zero M, like Mary, the number two, and then the letter C for Charlie, F for Fax, F, T, two six eight three one. Okay. Uh, let me just go ahead and create a record first, sorry, for this one since this is a new router. And this is also an initial setup, correct? Can I have your first name and your last name please? Uh, Rotterdam, how do you spell your last name? Okay, thank you so much. And Sir Rotterdam, can I also please have your active email address?
01:00
Speaker 1
They sent us one main one and then, I think, an additional one. So, two. Sun costume. Correct. All right. I'm just having problems with the app. The app is not letting me log in. I've done it before on the old one, it used to work. Now, every time I try signing in, it just glitches out. I deleted the app. I downloaded it, oh, there you go.
03:00
Speaker 2
Okay. And how many linksys routers do you have, sir Mohammed in total? Okay, two. Thank you so much. And your internet service provider is it community fiber? Yes. So for the
03:00
Speaker 1
Can you get that can you get that? Give me laptop please. Give me laptop please. I got it on my laptop now, yeah. I'll see if it works. And then it will work after on my phone. How about the Yeah. Yeah. [silence]
04:00
Speaker 2
initial setup sir, especially with the linksys routers right now. So, due to some updates. On setting up a new linksys router, the linksys app will not work. So for this one you need to use a tablet or an iPad or maybe a laptop. Okay. Okay. Yes, so we. I understand that one. Because for this one sir we need to access the web browser interface of your new linksys router so that we can set this one up. And did you just receive the router today sir Muhammad? Okay, so let me just also
04:00
Speaker 1
I'm disconnecting on my laptop now. No, I'm disconnecting now. Bear with me. I think I changed the password, it doesn't work. [silence] Try to think. [silence]
05:00
Speaker 2
so put this information as to day okay so the laptop is already connected to the uh oh kay okay okay okay okay
05:00
Speaker 1
yep it's open yep yep yep 'Doc .local.' that's it. It's 'Doc .local.' that's it. 'Doc .local.' that's it. it's saying the site can't be reached 192 168 0 yeah it's open yeah it's open yeah it's open [ silence ]
07:00
Speaker 2
please open a browser sir okay on the url or on the address bar type in http://my router.local yes sir can you try using this one sir instead of that one try to use 192.168.1.1
07:00
Speaker 1
nope still nothing amy your connection is not private and secure your connection is secure nope it is it's back there's advanced but nothing oh yeah proceed oh yeah yeah I yeah I've done it okay okay it says log in route password okay I'm logging in now yeah okay I'm in now yep
08:00
Speaker 2
Yeah, the connection is not private. Do you have the option to click on proceed or continue? What or is there like is there an option for you to tap on details or show more? click on advance or proceed. Okay, use the router password that you can see under the main Lynksys router or the one that is hooked up directly to the internet service. Okay, so what are these things that you can see? [silence]
08:00
Speaker 1
I can see my router the model here and my network how many notes how many devices them, yeah I can yeah yeah yeah I want I got change you know okay.
09:00
Speaker 2
[silence] Okay. And can you see on the most upper part of your screen the word, home, menu, and support? Okay. Tap on menu. And then go to incredible Wi-Fi. So on that page, sir, you can see the Wi-Fi name and the password. You want that? Yeah, you can change it now on what it should be.
09:00
Speaker 1
Okay, I'm just saving it, it's processing. [silence] That's correct. You're right, just bear with me. [silence]
10:00
Speaker 2
okay so once it's already processing sir, the laptop will going to be disconnected and the other devices that are initially connected will also going to be disconnected. So you need to reconnect again the laptop sir.
10:00
Speaker 1
Changes saved. But, it's I'm still connected to my laptop. And my phone. And my phone as well. Okay. Connect you, that's correct. Yeah, what shall I do now? I haven't connected it yet. I don't know what to do. What to do with it.
11:00
Speaker 2
okay. that's perfect. so. one.I i, yeah, the laptop is still connected to the linksys router. okay. so both of them are still connected.okay. so both of them are still connected. okay. but the changes that you just made earlier was all are is already uh complete. right? okay. now. so right now, sir, what is the led light of the other linksys router or the child node? oh yeah, cuz that one we're gonna be acting as a, you know, an extender so that you can extend.
11:00
Speaker 1
okay let me turn so I just connected by itself right just nothing else no no AC power cable attached to it okay okay it's connecting I just turned it on now I'm just waiting for it yeah what can you see from your end what my speeds are like oh no [no speech]
12:00
Speaker 2
your wi-fi network inside your house. So if you have... Uh-huh. No, sir, it will work wirelessly. Uh-huh. Okay. So we are expecting a solid blue light coming from this second Linksys router or this child node, 'cause the parent has been already set up. Um, no, sir, I can uh you are the only one who can see it or you can check it
12:00
Speaker 1
Mm, okay. Yeah, that's fine. Okay. Mm. Mm. Mm. Mm. Mm. Mm. Yep, I'm just trying to see where it is. So it's on now. it's on it's solid blue. no, not flashing blue, sorry. Okay. So it's solid blue, and then okay. Mm. It's red now. Oh, purple.
13:00
Speaker 2
Let's as you have mentioned earlier, the Linksys or the main Linksys router is already showing solid white. That actually indicates that it's already online. And also you just changed the Wi-Fi name and password. So yeah, it's already, yeah, that's already working. Now, the only thing that we need to do is the second one or the child node. That's actually what we call it. That's okay. I just give it some time because might be it's still booting up because it should be solid blue. Okay?
13:00
Speaker 1
yes model number oh SPNMxare57 that's model number yeah oh child one The child one okay yeah model number RP R NMX757 that's model number you are
14:00
Speaker 2
solid purple. the main one sir. is the one that you just set up earlier. and the other let u fig router, do they share the same model? okay, The second Linksys router, can you give me the model number? Yeah, the child one. BR20.
14:00
Speaker 1
SNM, X 57, yeah. No worries, my friend. Purple. Okay. Yes, I'm here. Back to the laptop. I'm back. I charged it. What should I go on? I'm in the menu. That's correct. I see it. Yep, char press next. [silence]
15:00
Speaker 2
Yeah 7 or SPNM X, okay. Thank you so much. Okay, so yeah, it's yeah, so it's, you know, the LED light is good. It's already solid purple. It's already already for setup. So now, sir, can we go back to the, uh, router settings on your laptop? Okay. Okay. Now let's stop, uh, let's stop again to the menu. Okay, now from the my network, you can see their setup a new product. Okay. Stop on it. Yeah, just stop on next and then it will look for an available one.
15:00
Speaker 1
Searching for Nodes. Perfect. Yes, it still says Searching for Nodes. What is that? Uh, SF? Yeah, it's still it's still saying Searching for Nodes. I'm still waiting. Onboarding Nodes.
16:00
Speaker 2
OK.It's on the documentation here. Okay. Yes. Yeah. That will take for about few minutes. So just let me know if the node will appear on your screen. OK? cuz I'll be working on. Okay. So I'll be working on the SPNM 57. Yeah.
16:00
Speaker 1
Yep still waiting. Jesus. [silence] I'll stay away. It's very close. They're like two meters. They're in the same room. But I'm gonna move it later all right.
17:00
Speaker 2
[KEEP_UNCERTAIN] and uh by the way sir I forgot to ask you earlier how far is the y yeah um how far is DM next 57 from the sp nm 60? Okay Ah yes you can absolutely move it to your preferred location but right now um it should be a the closer its location [silence]
17:00
Speaker 1
yeah, I mean, it's kind close, like a meter and a half.
18:00
Speaker 2
[DOWNWEIGHT] Okay. That's good. So yeah, Aadil, let's just give it for like about because that process will might actually take for like about two maximum of three minutes. Okay. Can you check sir if the LED light of the mm MX 57 did actually change from purple to blue? Yeah. Okay. It's still trying to recognize the network from the parent. So let's just give it some time. Because으
18:00
Speaker 1
Yeah. Oh, it's it's working. It works now. On my laptop it worked. But on the yeah, it's solid blue now and all the nodes are there. Yeah. I, I will do that. Okay, yeah. Then it's back on the menu page. Urp uh, oh. Would it, would I would I need to connect it as a separate wi-fi, or is it just connect to the main wi-fi and it'll just boost it? [ silence ]
19:00
Speaker 2
Uh, you mentioned earlier that the child node was actually like two meters away. MMA Yeah. Okay.Um Okay. So confirm all nodes are here. Is that what it's uh is that what it's saying? Okay. Um Okay. Now, tap on next. Okay. So right now, that SPNf77F6. SP57 is now added as a child node. So, later on, you can absolutely deploy it. So, how about? Oh, well, it will actually act to, like, you know, to transmit the data from. [silence]
19:00
Speaker 1
Yeah, but I'm just asking on the, on the settings on the, settings, would it show up as a separate Wi-Fi, or would it just be the same Wi-Fi? Lovely. Perfect. Okay, that's amazing. What's left then? Let me just check. Um I wanted to check. Okay, yeah. Carry on. What else? Sorry, thank you. My point. Interesting. Yep. [silence]
20:00
Speaker 2
In order to much more enlarge the coverage of your WiFi network inside the it will show up as the same WiFi name. Okay, so yeah, uh, later, sir, uh, you can then try to deploy it but just make sure that there will be no any uh, you know, some appliances that could if you're going to deploy this one on the kitchen area, make sure that it is really far from the microwave and if possible, there should be, yeah, the microwave oven. And if it's possible, make it sure that it is not near to some any other like, you know, maybe, let's say some other Bluetooth devices. [silence]
20:00
Speaker 1
Let me just try to log in now because I want to log in on my phone. Would it work now my phone? Oh, so the phone never works, yeah, it it doesn't work on the phone.
21:00
Speaker 2
Yes. Because sometimes it can really affect the connection. And also, uh, regarding with some thick walls or maybe some metal or some iron walls or they can, uh, something like that. because it can also affect the connection, okay? Uh, regarding with a Lynxsys app, there you might actually going to encounter some problem with that. But what I can really recommend you to use is the web browser interface of the Lynxsys device. Mhm. yeah, probably in the future, but you can actually still try. But there are actually some features, I'm sorry, Mohamed, that can only be found or yeah, I forgot to mention it. So,
21:00
Speaker 1
Okay, that's fine, I was just on the web browser. Yeah, but just a question the second the second node keeps messing up. Oh, it's working now. It was going red. It's working now. Okay, so I can't it's a bit annoying then I want to check the okay, so then I can't use the app for at all. That's rubbish. That's really bad. Why? Okay. Can I change the, like, speed and the you know, when you, like, check the different
22:00
Speaker 2
The Linksys router that you have will not actually going to work with an app. Yeah, for this Linksys router that you have the SPM60, the Linksys app will not work on this router. This is actually a different model. You can only manage this router on the web browser.
22:00
Speaker 1
I forgot what it's called. The different wavelengths or something to make it faster. No, no, no, no, no. Speed, speed, speed, yeah speed. Is there a way to increase speed or check if it's on the correct, you know, fastest speed length? Because sometimes, I used to do that on the app. My old one, I used to connect it from the app. It used to work. It used to work. Okay. Let me just check this out. [silence]
23:00
Speaker 2
What do you mean? sir like separating two networks like the 2.4 and five? or are we talking about the internet speed? Okay. so regarding on the internet speed sir, since all routers always depend on the internet source. so we can only run some speed test and get the results. but regarding with your internet speed sir, it will always depend on the, from the internet source. yes. because the Linksys router, yeah, the, all routers or the, their Linksys router are [silence]
23:00
Speaker 1
Thanks for the help, my friend. No, I think that's everything. Thanks a lot, my friend. Goodbye.
24:00
Speaker 2
only acting as a, you know, as a tool for you to have a wireless connection. Because some other devices that is provided by your internet service provider cannot provide any wireless connection. So that's why. Uh huh. Uh, yeah. You too, sir. Thank you so much as well for the patience throughout the process. So, uh, yeah. Would there be anything else that I can help you with today? Yeah, you too, sir. Have a good one.
24:00