V2 Rubric Detail — b02b4106-763c-11f1-a…

Welcome to Linksys support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press 1 Now. For out of warranty products, Paid support may be available. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, Paid Support option may be available depending on the issue. Hi, thank you for calling Linksys technical support, my name is Dylan. How can I help you today?

Mm-hmm. Um but just to make sure I got it right, sir, you just, um, like purchased a lynssl router from okay, where did you purchase it? Amazon. Mm-hmm. Um, okay. Um. Um and uh you're not sure how that started. Mm-hmm.

And uh what is the speed you got or? when you did a A on your router. Two hundred Mbps. Uh two hundred megabit per second. And I know uh ma massively know what's your subscribed speed. I see. Uh-huh. [silence]

I really understand where you're coming from. And, and really I would also feel the same way if I'm not getting the speed that I am subscribed with, especially with the router. But just to set your expectations, there are actually a lot of factors that may have caused why you are only getting like mostly half of the speed that you're subscribed with. One of that, yeah, one of that reason is because of, uh, let's just say, if you say you have a mesh system, so, one probable cause is that you are connecting to the child node and not to the parent node. Um, I was just trying to give you a general idea of what could be happening.

Oh, okay. I see. All right, sir. How about this? How about this one? Let me create a quick record here and gather some information about your Linksys router and see what I can do to help you out with your concern. Oh, I was able to pull up a record here under Mr. Terry Kucharski. Oh, alright. And you have a Linksys Router with a model number LN 1200 and 1100. I see. Alright, so... Okay, let me just check your record here, if I could just spare...

Okay. All right. So, let me just update your case here, sir. Sorry, just bear with me. So, you called in earlier because one of, I mean, your child note cut is connected to the Wi-Fi. I mean, to the network. To the network, I see. They're both white lights. So, it's now working. Fine.

Mm-mm. Mm-mm. Yeah, uh, going back to the factors, sir, um, another factor is that the router model and capabilities. Mm-mm. So some Linksys Mesh routers have different maximum speeds, depending on the model, wireless band, and I believe the L-n, uh, 1100 and 1200 is capable of 1 gigabit per second. Mm-mm. And that shouldn't be. Yeah. Mm... and, um, one factor as well is the connection type and the speed limitation.

or the obstruct over also wired connections, or using Ethernet cable allow usually provide more accurate speed results. Uh, just to confirm with you, when you run a speed test on the uh, the Linksys router, did you do it wirelessly or wired to the uh modem? Wirelessly. Yeah.

[silence] I'm not telling you that you bought a wrong [silence] Linx device. [silence] but there is a lot of factors that uh we need to consider. [silence] but anyway [silence] um we can try to perform some troubleshooting steps that might um not really get the exact [silence] reason why it's becoming congested, [silence] but it will help us figure out what might be causing this problem. [silence] [silence]

speed, but at least have the speed higher than 200Mbps. Okay. So just a moment, okay? Okay. So this is wireless speed test, right? You got 200Mbps. Uh-huh. I see. How about we try a different uh website, sir? Like um uh-huh. I see. Okay. But uh, we're I mean, do you have uh an extra ethernet cable or a device? [silence]

Can we can hardware mm-mm-mm-mm mm-mm okay so anyway uh we can try to do a channel finder on your device because uh there might let's consider a congestion on the network that you have right now so uh I believe you have a Linksys app right mm-hmm okay so let's go to your Linksys app

No, sir. Let's go to the three lines on the upper left corner. All right, and then let's go to Wi-Fi settings. Okay, and then go to advanced Wi-Fi settings. You can see their channel finder, click on that. Yes sir. So let's just wait for it. So it will help you look for a channel with a better data transfer, a less congested one so that you'll have a better speed. Also once done, we can check the prioritization of your uh device to see if you have a prioritized uh or if the device's prioritized settings was enabled and you have a specific device that is being prioritize with the data. That's also possible.

okay, so, Uh, no, sir. so once you're done,

let's go to let's go to just hit done or if there's any options to proceed or we can go back to the options [silence] I'm sorry you have to make sure you don't have electrical connection you can check your routers

where is it showing that you don't have internet connection?

270. So it's a bit higher. That's 270 MPS, right? Mm-hmm. Mm-hmm. Well, that's actually really expected, sir, if you're going to test or run a speed test wirelessly. It's not really accurate. [silence] And, you know, if your subscribed internet speed is 500 mbps, but your wireless speed test shows a lower number.

Well, that's quite common, and that's because, um, the... Yeah, and that's because... Yes, sir, proceed. I'm sorry? Actually... But when you run a speed test on when you're connected to the modem, what's the speed test you're getting? Um... Oh... Yeah, that's actually different, sir. Because that's the link speed between your modem and your system.

Yeah, and your routers. That's why you really do get the speed. So technically there's no issue with that. There's no issue with your speed. That only says that your Linksys is getting the speed that you are subscribed from the modem. Yes, sir. You will also get a 1 gigabit on the router, but then again, that's the link speed. That's the link speed between the two devices. So if you get a 1 gigabit on the Linksys based on the link speed between the modem and your router, that's how you are going. That's why you're really getting the speed that you are subscribed. uh, uh, and your modem, or your, uh, your router is getting the one gigabit that you're subscribed with so that's a different, um, scenario, cuz it's not the speed test that we're doing right now, it's the link speed. So there's no problem with the router, it's getting the speed, the one, for example, the one gigabit speed from the modem and running a speed test is a different thing. It's not the link speed, it's the internet speed and then again, what I've mentioned, there's a difference when you're running a speed test when you're connected wirelessly or hardwired to the device.

So if you're getting.

Yes, sir. I I really understand that, but it is actually really expected for a wireless to get half or at least more than half of the the um subscribe speed because there is what we called like a dual duplex.

So it like, um, it divides the speed if you are connected wire, wire, wirelessly. Cause, um, you know, you can also consider testing conditions. So if the speed task can vary depending on the time of day, network congestion, the server used for testing, and the also the Wi-FI limitations. Mm-hmm.

Mmm. Well, um, I believe it's less... I mean, there's less latency with, uh, this device. It's more of the, the feature and, uh, the speed is actually normal. Mhm. It is. Mhm. It's, uh, it's, it's, um, half of the the subscribed speed. So for, let's just say you have a one gigabit, subscribe.

[silence] the accrue, well, words for a walkie-talkie.@example, talking uh, in in, in, in uh Ethernet connections, full duplex allows your computer and router to send and receive data simultaneously, reducing delay [silence] and increase [silence] overall network performance. That's actually what's happening since you are um connected wirelessly. Instead of getting the full uh subscribed speed, you're only getting half of it