Speaker 2
Welcome to Linksys support. To ensure quality of service, your call may be monitored or recorded. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available depending on your issue. To hear more about your service options, press two. Please select from the following options. For in-warranty products, our support team is available to help with performance and hardware issues. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available depending on your issue. To hear more about your service options, press two. If you're experiencing issues with or need any other support, press three at any time. Please select from the following options. For in-warranty products, our support team is available to help with performance and hardware issues. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available depending on your issue. To hear more about your service options, press two. To hear this message in French, press three.
00:00
Speaker 2
With your Linksys product and it's no longer under warranty, paid support is available for a minimal nonrefundable fee. This includes up to 60 minutes of phone support with our technical specialists. If your product is found to be defective, no refund or replacement will be provided. Please stay on the line to proceed with the paid phone support or get help from our AI powered support bot at support.Linksys.com. You can also connect with other users for tips and guidance at reddit.com/r/Linksys. [silence] Thanks for calling Linksys. This is L. How can I help? Um what's the issue with your router?
01:00
Speaker 1
Um, serial number is Three zero N as in Nancy, one zero M as in mom, Two A as in apple D as in dad, one eight one nine three. [silence] Yes, they told me it was an issue with the router. Um, I don't know. Yes. [silence]
02:00
Speaker 2
Can I have the serial number? I thank you so much. And who is your internet service provider? Spectrum. okay. have you tried to contact them to make sure that the modem is online on their end? This one ma'am is the E5400, right? This is the model number. okay. Or
02:00
Speaker 1
Um, I re-I factory reset it. I already changed the the name and the password again. Um, I, I mean, there there's only so much I can do. Uhuh, and now I'm on the app. It says that I have to get an app, but it says that it cannot detect the router. Yes.
03:00
Speaker 2
And what have you tried so far with the Linksys router? [silence] Um, when you say remember that you changed the Wi-Fi name and the password. [silence] Um, did you, uh, do you mean that you actually tried to reset and then set it up again? [silence] Okay. [silence] Well, so you're, you are trying to set it up using the Linksys app after reset. Do you have, um, do you have any other?
03:00
Speaker 2
Oh, the, um, option to set it up, um, because we have two options for the router after reset. Um, one is to set it up using the Linksys app, which we, um, were, we're actually trying to work on it as of now because we're actually making some updates about it. Uh, So, um, as for this one, uh, by the way, ma'am, when, before we move forward, um, can you confirm the first name and last name because there's an account associated with your phone number? Okay, and then the email. Okay, yes, sure. C.Allen2@yahoo.com. Okay, thank you. [silence] Uh, for Linksys, Right, Allie. [silence] So, um, mia, for this one, what we can, have you tried to power cycle the modem from spectrum already? [silence] setting up. Reset and then set it up using a manual browser. Um, I can send you an email step-by-step because I believe that the previous representative already informed you about the warranty policy rate for the paid connect.
04:00
Speaker 1
[silence] Yeah, send me the email. Okay, thank you. No, that would be it. Thank you. [silence]
06:00
Speaker 2
okay uh i can send you an email step by step if you want so you can try to set it up using the manual setup if um if not we can proceed with the paid connect for $15 for one-time technical support session so where would you like to proceed okay give me maybe three minutes after this phone call so i can lay out the step-by-step so at least it will be easier for you to follow the set up process okay all right you're welcome anything else okay thank you so much mom check your email after three minutes take care okay you're welcome bye bye
06:00