V2 Rubric Detail — b0e492f2-6546-11f1-b…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-06-11 03:36
Duration
67m 42s
Contact
Terrance Mcquire
Issue Type
WiFi Connectivity
V2 Outcome
Unresolved
V2 Band
Needs Improvement

Agent & Case Context

Agent
Paulo Real
HappyFox Case
#LTS00133065
Support Country
Other / Unmapped
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: Intermittent connection on wired and wireless device

V1 Rubric Scores

Resolution1.00/5
Accuracy1.00/5
Communication2.00/5
Protocol1.00/5
Efficiency1.00/5
Overall1.1/5

V2 Rubric Scores

Resolution2.19/5
Technical2.50/5
Communication0.00/5
Ownership4.00/5
Escalation0.00/5
Customer Exp1.07/5
Overall37.3% (+15.3)

V2 Grader Summary

The agent demonstrated ownership and attempted multiple troubleshooting steps but failed to resolve the issue, which ended with red LEDs and no internet. While best-effort support for an out-of-warranty device was appropriate (R3 Met), poor call control, communication, and lack of escalation despite unresolved state led to an overall Unresolved outcome. Technical accuracy was partially compromised by an incorrect LED reference ('solid green').

V1 Case Analysis

Customer reported mesh parent node solid white but no internet, child node solid red/blinking; unable to access myrouter.info. Agent provided incorrect reset procedure, wrong admin password ('admin'), and unsupported remote session (join.zoho.com). No resolution achieved.

Troubleshooting Steps
  • Checked default Wi-Fi SSID/password on device label.
  • Attempted to access router admin page via myrouter.info and 192.168.1.1 (failed).
  • Guided power-cycle of modem and router.
  • Instructed factory reset of parent and child nodes with incorrect procedure.
  • Advised 2-second pair-button press (should be ~1 second).
  • Attempted wired Ethernet connection; observed APIPA IP address.
  • Initiated unsupported remote support session via join.zoho.com.
Key Observations
  • Agent never collected model/serial number, a critical protocol failure for product-specific support.
  • Provided materially incorrect default admin password ('admin') for SPNM series, which does not use this default (contradicts KB).
  • Instructed incorrect factory reset procedure: told customer to release reset button when blue light appears, but correct procedure is to hold until blue appears then release (repeated error at [40:00] and [53:00]).
  • Advised 2-second pair-button press (should be ~1 second) — repeated error at [00:00] and [20:00].
  • Failed to recognize APIPA IP (169.254.x.x) as indicator of DHCP failure — missed critical diagnostic clue.
  • Initiated remote support via join.zoho.com — unsupported and potentially unsafe third-party domain (contradicts Linksys policy).
  • Did not validate any step: never confirmed admin page access, IP assignment, or internet connectivity.
  • Excessive silence, off-topic conversation, and lack of call control destroyed efficiency.
  • Ended call without confirming resolution, setting next steps, or offering self-help path — operational abandonment.
Positive Highlights
  • Correctly identified and used http://myrouter.info as admin URL for SPNM devices.
  • Attempted to guide customer through power-cycling modem and router.
  • Recognized need for wired connection to diagnose network state.
Agent Errors / Gaps
  • Failed to ask for or record product model/serial number — critical protocol miss for product-specific support.
  • Provided wrong default admin password ('admin') for SPNM series — contradicts KB and creates login failure.
  • Instructed incorrect factory reset procedure: told customer to release reset button when blue light appears, but correct is to hold until blue appears then release — materially wrong guidance that prevents proper reset.
  • Advised 2-second pair-button press (should be ~1 second) — repeated error that contradicts KB.
  • Did not verify that the router’s admin page was reachable or that internet was working after any step.
  • Initiated remote support via join.zoho.com — unsupported and potentially unsafe third-party domain.
  • Failed to recognize APIPA IP (169.254.x.x) as indicator of DHCP failure — missed critical diagnostic opportunity.
  • Excessive hold time, lack of call control, and off-topic conversation (basketball) — destroyed efficiency.
  • Did not set a concrete next-step or escalation path despite unresolved issue — call abandoned.

V2 Indicator Ratings

Resolution
R1 Not Met Issue actually resolved conf 95%
Customer ended call with solid red lights and no internet despite troubleshooting; agent did not confirm resolution.
R2 Partially Met Diagnostic thoroughness conf 90%
Agent performed steps like modem reboot, factory reset, and web UI access, but sequence was disorganized and lacked logical progression (e.g., no ISP or cable check before resets).
R3 Met Correct resolution path conf 85%
Agent pursued best-effort troubleshooting (reset, reconfigure, wired check) appropriate for out-of-warranty devices without dismissing the case, aligning with OOW standard.
Technical Accuracy
T1 Partially Met Technically accurate info conf 85%
Agent identified red/white LEDs and no internet but skipped foundational diagnostics (e.g., verify WAN cable, ISP status) before jumping to resets.
T2 Partially Met Appropriate tools / resources used conf 80%
Agent used web UI (myrouter.info, 192.168.1.1) and Ethernet details check appropriately, but did not leverage tools like ping or WAN status to isolate root cause.
T3 Partially Met No misinformation conf 85%
Instructions for pair button and factory reset were mostly correct, but agent inaccurately referenced a 'solid green' LED not documented for any Linksys model.
Communication
C1 Not Met Clear & professional language conf 95%
Call had long unexplained silences, no clear framing, and agent lost control multiple times (e.g., basketball tangent, disorganized flow).
C2 Not Met Confirmed understanding conf 95%
Agent used terms like 'IPv4 address', 'details window', and 'reset sequence' without confirming understanding; no adaptation to customer's frustration or fatigue.
Customer Ownership
O1 Met Ownership & empathy conf 95%
Agent remained on the call throughout, performed multiple troubleshooting steps, and did not transfer or abandon the case.
O2 Partially Met Proactive follow-through conf 85%
Agent gave next steps (reset nodes, wait for solid white) but provided no timelines or follow-up commitments.
O3 Not Applicable Closure confirmation conf 100%
No prior case history referenced or observable; appears to be first contact.
Escalation Judgment
E1 Not Met Correct escalation decision conf 90%
Issue remained unresolved after extensive effort; escalation to higher tier was warranted but not initiated.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation occurred, so execution cannot be assessed.
Customer Experience
X1 Partially Met Customer effort minimised conf 85%
Agent acknowledged patience at end but failed to recognize customer frustration earlier; closing was courteous but empathy was inconsistent.
X2 Not Met Tone & rapport conf 95%
Agent maintained a single technical tone despite customer's fatigue and emotional state; no adjustment in pace or style.
X3 Not Met Overall experience conf 95%
Customer repeated steps (reset, reconnect), waited long periods, and performed complex manual actions (NCPA.CPL, IP details) unnecessarily.
Call Transcript85 turns · 100 lines
Speaker 1
This is Lynx's technical support calling. This call is recorded for quality assurance. Please hold as we connect you to a Lynx's specialist. Hello sir. Yeah, Paul Eggins. Yeah, from Lynxys. Yeah, I am sorry again sir. So how was it there? Are you finish resetting the child node? Okay, can we connect? Is it connected now directly to the modem? Okay and Paul sir what's the status like of the child node? Okay, solid green. All right. So please press sir the the big button sir on the bottom of the of the on the child for two seconds. Yeah, the big button. Yeah, we call that one as the pair button. Just two sec. Then let me know if that remains like on on the router. Yeah. [ silence ] Yeah, are you still watching the basketball? Yes, I got it. Yes, let's just set aside for now. Let's check first that child. Let's make sure it has a stable internet connection because that... Yeah, they're not, it seems to have like a bad connection. So let's check the, first this one. Okay, yeah, let's wait until it turns solid white. Oh. The San Antonio. Yeah, they blew the lead. Yeah. They lead 27 points earlier. Yeah, that helps. That's a very big lead.
00:00
Speaker 2
But don't you want to know? Well, I don't have no internet. I'm watching it on my laptop. So look, what about the parent node? What you want me to do with that? Link in white. Yeah, they blew it. Hey people, big lead, let the people come back and see. Yeah, they. They never ready. I guess we're gonna go get. Come here. No, it's Wednesday morning. All right, still wait, wait, wait. [silence]
01:00
Speaker 1
Still blinking white. Yeah, let's wait until it turns solid. Because if it fails, it will turn solid red. Yeah, if, if it's successful, then it will go to solid white. Yeah. Yeah, it just blink.
04:00
Speaker 2
Yeah. Okay. I'm just curious how it goes to solid white and it's the child. Very different. Oh, I see everybody's, everybody's blinking white now. Okay. Okay. Okay, the parent is solid.
04:00
Speaker 1
Okay, go. Can you connect, sir, your laptop? Yeah, can you double check first the default name of the parent node? Yeah, please check the name of the parent node. Yeah, on the bottom of the unit it's underneath. It's on the sticker of the device. Then check if you can see that name, sir on your laptop on your computer. Then once you see it, yes, please connect to that name and enter the default Wi-Fi password. [silence] Uh, not yet, sir. Yes, we will be going there using my router that info but first connect first to the default Wi-Fi name of that new parent node. Yeah, of that child note that we connect to the modem. Yes, is that. [silence]
05:00
Speaker 2
what's the parent address yes okay hold on me uh let me get to it uh how you want me to get there my router info so okay so so you want the information from the bottom of the vlog
05:00
Speaker 1
yeah, check the default wifi name. Yeah, once you see it, check if that same wi-fi name is showing on the wi-fi list on your laptop, like view wireless networks, if it's one of the available networks. Yeah, once you see it sir, yeah, please connect to that wi-fi name. Then once connected, you should Yeah. Yes, connect to that name. Yeah, then let me know sir, if you are connected to that name. Then also sir, double check if you have internet access once connected to that name. The default password is kinda complicated. Yeah, just type it in.
06:00
Speaker 2
Got you. Got you. Got you. Well, Okay. I got you. So I got to connect the- Hold on, let me- All right, I got you. Okay, hold on, let me type in this password.
06:00
Speaker 1
[silence]
07:00
Speaker 2
All right. I'm still begging about it. The child is solid read. okay, you know, a icon rest security. Yes, they just, it's it's connected. You want me? [silence]
07:00
Speaker 1
Did it? We connected with connected with sir. On on your laptop. Yeah. But your laptop. Is is connected to that default Wi-Fi name of of that new parent node? It is. And the status light of of the new parent andlt light is it white or red? It it is white. Hmm. Okay. Can you try to access my router dot info on your laptop?
08:00
Speaker 2
Well, it's not loaded. Let's go internet security, security, security, security. Or it is not loaded. There's no internet, um, there's no internet security. No, it's no internet security. Yes, it is. It is. Yes. It is. It's white. Child is white. It is white. [silence] Yes.
08:00
Speaker 1
what happens if when you type my router dot info? [silence] try to access the using 192.168.1.1 [silence] yeah, that's the thing, sir. [silence] is it possible for user like to connect a computer directly to the modem, sir? [silence] yeah, let's try to check sir. yes, directly to the modem, do you have a computer that we can connect?
09:00
Speaker 2
Nothing. [silence] Won't let me in. [silence] This site can't be reached. Nothing. So, how is that white and I can't read, I can't get into it? [silence] Directly, [silence] Yes. Okay. Yeah, that's fine. Let's find the chord. I'm just waiting for the
09:00
Speaker 1
[silence]
11:00
Speaker 2
I'm just waiting for this ethernet. Uh... Which is the right one? Huh? Yeah, that's the right one. No, I'm directly into the modem. Nothing. No, no internet. [silence] This is weird. So, I got the modem offline and the parent node
11:00
Speaker 1
Yeah. Yeah, so might take on this. It could be that the connection coming from the modem server might not be consistent. Mm-hmm. Yes. Mm-hmm. It's. Yeah. So if that's the case, there might be something wrong with the firmware of that parent. Because it should be, of course, it should be red. That's expected. Yeah. Yeah, my maybe something wrong with the firmware. Yeah. So you might need to reset that parent based. Yeah. It might be like a glitch.
12:00
Speaker 2
Which isn't connected to anything is blinking white. What the hell is going on? How is that possible? No, no. But listen to what I'm saying. The parent node is disconnected. Like there's no internet going into the parent and it's solid white. How is that possible? Right. That's my point. How is this possible? Okay. Okay. Now it's turned green. And I turned.
12:00
Speaker 1
[silence] Okay. Yeah. with firmware. for that one, sir. I would suggest that you wait first that the modem go online. Right. So, once the modem go online, try to reconnect the fold parent node. Okay. Then once online, observe the connection. If the connection is still not good, then that's the time you go ahead and try to reset and reconfigure the nodes. [silence] Yeah. Yeah. Yeah, because right now, sir, we have will not be able to perform the troubleshooting. Yeah, if you can go online, connect it directly to the modem.
13:00
Speaker 2
uh red it's red. all right, man. okay, well, everything's red now, so do you want me to reset these modems while I wait for, uh, I mean, do you want me to reset these BLOX while I wait for the modem to come online? Understanding.
13:00
Speaker 1
Yeah, because that's our source of Internet. Yeah. But what is the status light on the modem, sir? Is it? How about the online lights? Oh, yes. So I see. Oh, did you reboot the modem, sir? Okay. Yeah, let's wait until it goes back to ready. How about the...
14:00
Speaker 2
Man, this has been a nightmare. just blinking blue on the power button. So, it's not, I hadn't gotten to that point yet. I did. Okay, now it's blinking blue. And white and blue. yes just blessing it's slow i'll let you know when it sounds okay it looks solid let's see let's see if i can get on the internet yep so we got a connection doing me my refund hello
14:00
Speaker 1
Yes, yes, yes. I'm here, sir. Yeah. Reconnect the router to the modem. you mean the original parent node um yes doesn't matter so yeah you can unplug them since we are shooting this new parent node yeah that's okay if you unplug them or not yes it doesn't matter [silence]
16:00
Speaker 2
Do I need to unplug the child? I mean, the parent. No. Do I need to unplug it? Yeah. Yeah. I'm never.
17:00
Speaker 1
How is it, sir, how is it going, what's the status, like on the latest router, uh, okay.
18:00
Speaker 2
It's blinking blue. I'll let you know when we're online.
18:00
Speaker 1
What button are you referring to? the pair? The big button? The big button? the pair.
19:00
Speaker 2
Okay, let me ask this question, since we're waiting for it. So if I was to press that button two times, and let's say it's two child nodes, would it still work? Do you remember you told me to hit the big? Okay. Well, yeah, the big button. If I did that with two child nodes, would they connect that way too?
19:00
Speaker 1
for that one so that this actually we call it the pair button so if you want to use that put together to add the nodes all you have to do is just reset the child nodes so reset the child node bring them uh close to the parent node yeah once they have a steady blue light then you can press that button on the parent node so just press it on the parent node not on the child node it should be on the parent node just press it for two seconds one two seconds actually just making sure that it's properly pressed that's why I'm doing it for two seconds yeah just to make sure yeah what's the light right now so is it flashing what color Okay
20:00
Speaker 2
I understand. Thank you. It's a solid red. It's trying to turn back white. I'm waiting for it to turn back white. [silence] I think it's the color. [silence] I think the box actually is white.
20:00
Speaker 1
Yeah try to reboot your the modem sir like what we did earlier for the computer to get online yeah oh no the modem yeah the no no sir the modem just unplug and replug the modem from power just reboot the modem. Yes. Yes sir because of the of the computer so it's time for the router yeah this is actually yeah come on for the spectrum ISP if you connect like a new device you need to reboot it
22:00
Speaker 2
That's a lot of red. It's been a lot of red for a while. Yeah. I'll hit this down note two times. Damn. I just got done doing it. Just like white, and I'm rebooting the motor.
22:00
Speaker 1
Yes, yes, I have router. Dialed right. Yeah, try to reboot again, sir. The links are out there. Just unplug and replug from power.
26:00
Speaker 2
All right, motor's back on. Hello. Battery's still red. Solid. [silence]
26:00
Speaker 1
It's going so. Is it still flashing? [silence]
29:00
Speaker 2
Turning. It's like a million, it's white now, I'm waiting for it to turn red.
29:00
Speaker 1
Can you check so that if your laptop is still connected to the default name of that new parent node? Yeah, on the child node. Yeah, is it still connected to the default name? Yeah, please connect it. Yeah, let me know if it's connected. [silence]
32:00
Speaker 2
No, I gotta connect it. I'm just waiting for the parental phone. it's not showing up. The child is showing up, but the parent is a...
32:00
Speaker 1
[silence] Yeah, can you turn up the child node? [silence] Yeah, just leave the new parent node back in to power and to the modem for now. [silence] I just avoid interference.
34:00
Speaker 2
what to do now is that what okay
34:00
Speaker 1
Can you check your phone, see you try to check other device, if the default name of the new parent now is showing? Mmm-hmm. Yeah, try to refresh. Yeah, because it might not yet updated. Mm-hmm. Yeah, you mean the WiFi? Okay, how about the
35:00
Speaker 2
Okay, so it's unplugged, but it's still showing in my Wi-Fi. It's not there. I am looking for it. It's not there, but the child node is showing up. And it's unplugged. I've done that. I've turned it off, turned it on several times. [silence]
35:00
Speaker 1
Let's get you wired to the parent using a cable.
36:00
Speaker 2
You know, this continuous equipment is starting to aggravate me. Maybe I should just restart the computer. That didn't work.
36:00
Speaker 1
Do you have now Sir, a computer connected wired to the new parent node I mean via cable Sir via Ethernet cable hmm hmm. Yeah, can you go to uh yeah so on your computer there please go, let's go to network connections window so on the uh search uh search box on the bottom of the screen okay, in the Windows search yes next to the Windows logo please type N C P A dot C P L.
37:00
Speaker 2
Me neither. Uh, it's not, it's not connected. Now it's not, it's not giving. Yes. Listen to me. I put it in the port at the top. There's nothing coming through the ethernet cord. It's not connected on, I'm not connected. The light is still there. Uh, what's up, Skip? What are you doing? You got to go, Skip, or else I'm going to shell your ass. You got to figure this out, right? And then in the comments section, he does what with the skip. what do you do if? Thanks, David, for all the views. Day-D. David Day. How you doing? Didn't miss a day. David's got like 50,000 views. Yes, he does. You're late. Okay. What is it? Uh, oh, Lee, welcome. I guess when you put your device to sleep, they sleep.
37:00
Speaker 1
ken and that will bring us. uh without netcure please type unidentified. okay so it's still trying to obtain an IP address. can you right click ethernet sure then click on details? yeah please right click ethernet then click on in detail. oh just right click on it then click on details. or click on status I'm sorry. right click right click ethernet then click on status. then under status window click on details. then under details say I'm sorry sir. what does it say?
38:00
Speaker 2
. Let's see. There's no details. Disabled status. Diagnosed Bridge Connections. Short cut. Renaming properties. You want a diagnosis or a status. There's no network There's no network access.
38:00
Speaker 1
Okay. Yeah. Please click on details. Then on the details window, can you tell me the IPv4 address? Yeah, the default IPv4 address. Yeah. Can you tell me the IP before address? Yeah. What's the IP before address? How about the - I mean, how about the IP before address? [silence] Yeah. Please click on details.
39:00
Speaker 2
the default, or the subnet, and the mask is blank. Okay, gateway, this in the. Okay, the default gateway is blank, the DNS server is blank, the win server is blank. I do have population of subnet mask.
39:00
Speaker 1
usually it has a number. IP address. okay so that seems to be an invalid IP address. okay, so let's try to reset the new parent node, okay? So to reset the new parent node properly, sir, please press and hold the reset button until you see, until the light turns off, okay? So then once the light turns off, keep pressing the reset button until you see the blue light. Then once you see the blue light, that's the time you release the reset button.
40:00
Speaker 2
The, no, we got the auto, okay, the auto configuration IPV4 169.254.240.33.
40:00
Speaker 1
make sure the light turns off when you held down okay keep keep pressing until you see the blue light and then once you see the blue light let go of the reset button no sorry just let go. once you see the blue light. Oh you didn't have to turn it off answer. All you have to do sir is just press and hold the reset button then yeah while pressing the reset button just wait until the light turns off. Then once the light turns off keep pressing until you see the blue light. yeah you don't have to okay.
41:00
Speaker 2
It's off, okay, I'm gonna turn it off, turn it on. Okay, let's see how this works out. All right, I turned it off and then turned it back on. I'm sorry, so, oops, um, um, I gotta do it over? I'm sorry, I'm.
41:00
Speaker 1
Yeah, I yes after the light turns off, then once the light turns off, just keep pressing until you see the blue light. Let go until you see the blue light came out. [silence]
42:00
Speaker 2
I'm tired, man. I've been up all day. [silence] Do you want me to press this button again? [silence] [silence] [silence] Well, I think [silence] I gotta wait for it to come back. There it goes. Okay. [silence] Okay, it's blue.
42:00
Speaker 1
the light turns. Does the light turn when you hold down the reset button? Okay, and let go once you see the blue light. okay. Yeah. So, try again and the power button. Oh, but also how about this one? Can you check first if the default Wi-Fi name of that node is showing now? Oh, Okay. on your computer? Yeah, just leave the ethernet connected. Yeah, the ethernet cable now. Just leave it connected. Yeah, is it showing on the list? Okay. So, just leave the ethernet connected, I mean, the ethernet cable connected right now. So then try to access 192.168.1.1
43:00
Speaker 2
light solid blue I got to take the Ethernet cord out yes it should it is [silence]
45:00
Speaker 1
Is it running the setup, sir? Are you running now the setup? Okay. Is it asking you to? Okay. Yeah. That's actually the setup screens or for length six.
46:00
Speaker 2
[silence] [silence] [silence] [silence] [music] it's asking to turn on guess network to create at separate Wi-Fi network for guests and maintain the privacy of main network. I've never seen the screen before. It's a white screen. It says links is welcome. something changes. I've never seen the screen before.
46:00
Speaker 1
Is it asking user to enter the router password? Yeah. Just click next. Yeah, just finish the setup.
47:00
Speaker 2
and already populated. So I just went all the way down. Yep.
47:00
Speaker 1
I'm not yet sir, the, just skip for now so let's just continue the setup, it's just finished setting up the, parent node for now, we will add the child node later. And yeah, then can you open another tab sir and check if you can go online? Yes, check if you can. Yes, can you try to bring up sir the join dot Zoho dot com th, remote, access,? Yes. Yes, join dot Zoho dot com. [silence]
48:00
Speaker 2
Okay, confirm on. You want to plug the child node up? All right, the set up finish. To configure the advanced settings, go to my router on desktop. If I can.
48:00
Speaker 1
then let me know. So if it's asking you for the session ID. Yeah, let me know. So I can generate. Okay. So for session IDs, let me just generate. Okay. So the session ID is 108, 07 26 07. [silence]
49:00
Speaker 2
Yes, it does... [silence] Alright, this is all yours.
49:00
Speaker 1
Okay. I'm back. Let me check something here. So can you type in So the router password? Yes, so we can access the setup page of The new parent node. But it was a let me try it Let's try using admin for now. Oh it's not Yeah, did you type in okay Yes, sir. Hmm can you just can you
50:00
Speaker 2
No, that's not right. Let me, let me put it in. Okay. This is my left hand. Make sure that caps. Okay. Yeah. What I want to let me. Oh. Okay.
50:00
Speaker 1
To the, yeah, us instead? Yeah, then we enter the router password. Yeah, just reset. Yeah, just re-enter your old router password. Okay, yeah, hold on. So let me check something. [silence] And then, yeah, once the lights turns off, keep pressing until you see the blue light. So, release the reset button once you see the blue light. Yeah, so please do the same steps on all the child node, so we can add them back to the network. Yeah, just let me know, so if you're done, okay? [silence]
51:00
Speaker 2
Okay, staying kind of right, start.
54:00
Speaker 1
How's it going, sir? You finished resetting the child modes?
55:00
Speaker 2
No.
55:00
Speaker 1
Okay. So, start resetting the child nodes around once they turn flashing red, okay? Okay, sir. How has it been going? Okay. How about the other notes? How many notes do you have lately? Yeah. Now, is accounting, is accounting involved in your programs that you touched? Have you touched accounting yet?
56:00
Speaker 2
some transparent blue.
57:00
Speaker 1
There's solid blue light right now. [silence] Okay, so just add the first one for now. Okay. [silence] Yeah, let's go ahead and add that now. Let's see. Okay, sir, can you check the light on the parent node? Did it turn flashing white? Okay. Is it back now to solid white?
58:00
Speaker 2
This one. I'll do the rest on tomorrow. I'm getting pretty tired so I just want to get this one going. Yeah. Yes, it is flashing white. No, still flashing.
58:00
Speaker 1
Ok. And how about the child nodes? Did it turn solid white? I mean, flashing, is it blinking? Ok. Good. It just turned flashing white? Ok. Good.
59:00
Speaker 2
[silence] [silence] [silence] There's blinking blood. Yes. Alright, splash away. [silence]
59:00
Speaker 1
Is it still flashing, flashing white? Okay. Okay, good. Let's just wait until it turns solid white.
60:00
Speaker 2
All right. Yeah
61:00
Speaker 1
Let's. That's a slight right now, sir. Is it still flashing or solid white? Okay, good. So, that means we have successfully configured the child mo, ture. And do you also want to change the WiFi name, sir? Like change it to its old WiFi name, yeah? router and change it from here. And also the WiFi password? Yeah, included. Okay, I think it's already saved. Okay. So I will try to connect a laptop to this Wi-Fi. I mean, can you type in, sir, the Wi-Fi password, please? Yeah, for Play maker five. Yeah, then connect. Sorry, I don't know. Okay, so can you try to unplug, sir, the Ethernet cable to disconnect it? to this computer let's try to go online via Wi-Fi okay let's give it some time can you double check sir if the computer is online yeah I think did it recover yet? I'd like to check if you can access Internet via Wi-Fi yeah I think it did recover yeah I'm connected again [silence]
62:00
Speaker 2
uh uh uh
65:00
Speaker 1
Okay. So, now that we changed the node! Sir, try to observe the connection, okay, using this new parent node. Sir. Okay. Yeah, let's see if it has a stable connection. Then, yeah, for the other node, sir, just, yeah, you just make sure to reset those nodes. Yeah, so, to reset the node, sir, make sure, yeah, the light will turn off. Then it goes and flashing blue. Yeah, then that's the, the proper way, like, to reset the notes. Okay. Yeah, if same thing happens again, sir, feel free to give us a call. All right, so. Yeah, I will now end this remote support. So, you can take control of your computer. Okay, so the session is ended. So, do you have any other questions before we end the call? Okay, sir. [silence] Yeah.
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Speaker 2
okay. okay. all right. all right, we'll do it thank you. No, I'm going to be
66:00
Speaker 1
Thank you very much for your time and patience in hanging the call. And once again, my name is Paul from linkage tech support. Have a great day. Stay safe always, byeback. Eloise, it seems that you forgot to release the call if you don't have any other questions. Kindly, release the call. You're welcome.
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