V2 Rubric Detail — b10915ae-6b32-11f1-8…

I encourage you to reach out to support for help with this. Your device is under warranty and eligible for support from Apple. the web thing honey I I went to the web OK let me look here on Dashlane here let's see where I'm at um Linksys linxys.com forward slash support that's where I'm at and I am stuck this thing is stuck it shows

It just says, Think see support, enter keywords or model number. And it shows product overview, set up, installation, login in password, connectivity, advanced configuration, general inquiry, Browse all sections, most viewed articles. What I wanted to do honey is take me back to the the the dashboard, the general dashboard for controlling the equipment. My router how do I do that baby?

my router dot local go to new tab and just type my router dot local. just type my router dot local. Yes. it is. my router dot local. my router. my router dot local. now this is I

I can't be reached, so that's not working. Hang on a bit. This is not, this is not working here. Sure, Wi-Fi, it's a serial number 37AFG. Let's start again 37 A1-T-M-28-C-0-33-74. What's that?

It's, it's Spectrum. Yeah it's right now it's hard line honey but I'm going to try to get it to be hooked up, I'm trying to try to set it up to the go you know by doing Wi-Fi because I've been having problems. What does it again one, two. I want two the th.

192.168 192.168.1 192.192.168.1. Okay. Let me write this down. Hang on a minute. Let me write this down. 192. That's a fairly common instruction, I think. 192.192.168.1. 192.168.1. 192.168.1. 192.168.1. 192.168.1. Is that it?

192 168 dot what? dot 1

Okay so it's 192.168.1.1. Okay let me sure I get you right. 192.168.1.1. Is that it? Okay. 192.168.1.1. Okay there. Okay. All right now I need to enter a password here. [silence]

Password. No, not a lane. Let's see. A text word, Linksys. Where are you? Okay. The password probably would be the admin, password. all right now we're in somewhere now now we're we're now we're we're this is this is what I needed right now I've got the control yeah we got the dashboard now okay so now the question is going to be all right the first question is going to be updating firmware and stuff like that you know doing I neither of me update firmware how do I update firmware that's one question

There's no more updates available for it anymore. There's no more updates available for it anymore. No more updates available for this unit anymore. So it's it's not it's not supported anymore. [silence]. Oh, okay, so page is page service. It's paid service only. It's paid service only. And and but even if it's paid service, you're telling me that there's still no updates available.

there, there, there, there, there's, there's, there's no updates available for it. So, really, there's only one thing to do with it is it's to replace it. That's the only thing you can do is replace it. Because, you know, here's what I was going to ask you. Here's what I, here's what I, here's what I'm, you're, there's a question I wanted to ask you, right? What it's doing, I'll tell you what it's doing here for me. Um, what it does, right? Here's what it does. You know, uh, with the network name, with the network name, it'll display the words hidden network, right? Hidden network. And what I want to be able to do with it, honey, is I want to be able to fix it so that it won't do that anymore. It won't display the words hidden network. It won't display anything at all, right? It won't display anything whatsoever, right? It won't display any, any words at all.

it's still like i said it displays you know it displays kid and network which is better than nothing it's better than nothing at least it's not displaying the network name you know it's it's better than nothing but it's still it's still not the most desirable thing um uh i would hope in there might be some way to get it to stop doing that i don't guess there is there any way to get it to stop doing that okay so you can you can there's a way to there's a way to disable that and make it stop make it stop doing that okay and how would i go about that if you don't mind asking me is there a way to do that[silence]

The configuration, go to configuration, and then go to what now? Wi-Fi, let's see, go to Wi-Fi. Basic, basic wireless settings. We're going to click on basic wireless settings. Okay. Okay. Where is it? Let me see here. I see. [silence]

It, it has a network name and and okay, though it is not actually checked at the where it says, you mean where it says SSID broadcasts and SSID broadcast neither neither of those either of those two boxes are checked. Neither of neither, neither of those two boxes are checked. So they're both, they're both unchecked right now. They're both unchecked. So, that's the best you can do is to uncheck those two boxes, huh? Okay. So, that's the best you can do is to uncheck those two boxes, huh? All right. So, if that's all you can do, if that's all you can do to get it to hide it and, um, and what it does is, is to display hidden network. Okay, then I guess that's the limit. I guess that's the limits of its ability then. Um,

then I suppose that is the limit of its little ability yet don't it don't have the ability to uh to just, you know, leave it blank, you know, so to speak, you know, it won't it won't go so far as to just leave that as as an empty, you know, blank space, you know, then and and with nothing at all displayed. See, it still wants to put something there, you know, it will still wants to put something there and what it's putting there is is Hidden Network, right? So um regrettably, it still wants to put something there and that that what it puts there is Hidden Network. But uh I guess it's better than nothing it is better than nothing it is better than nothing and and now let me ask you the last question I'll ask you and then I can let you go. Do can you get an extended warranty with your equipment? okay. So you, uh, you got, you got, you got the basic warranty of like one year. And then after that, it's paid service. And that's it. Okay. I just thought I'd ask you that. But I figured, you know, but you know, I, it's okay. I can get a warranty through Square Trade. I get a warranty through Square Trade. And, um, they're they're pretty good. You know, they're pretty good, I guess. And I think this thing is still got a warranty on through Square Trade. So, um, they, um, they'll take care of things if if things are, you know, broken to the point of no return, you know. And, uh, they also do provide some tech support, too, you know, as well. I get, I believe they do.

they do, they do provide some tech support as well, you know with with things. But listen, I appreciate the help here, bailing me out here. And I'm going to make a note of this um, this web address right here. Um, web address, address to log in. to router. I am going to have to see if I can figure out a way to put that in my code here. Okay, and see if I can put that in my code here. You know, router, you know, router, router web address or something like that, you know? See if I can put that in my code here and see if it puts a way to uh to put that in a code here. I don't know if the code keeper will take it or not it may not but if it does, um, give it does, then, um, aw, we have a way to keep up with that, you know, and, um, then I'll, um, I won't forget that anymore. I'll, I'll have it. And I I'll then I'll be able to keep that and and I'll know it from now on, you see? And uh, then uh, I won't be painted into a corner anymore. And, uh, you know, I'll, I'll know how to get at this, this here dashboard. And, um, but, um, Thanks. I appreciate the bailing me out a little bit here. I was, like I said, I was, I was stuck. I'm telling you something right now. I just didn't know what in the world to do with this blasted thing. Um, you know, it was a suggestion. You might fix this thing to work. where you can get right at the top, you can you can get out of that uh you know that that mess and and you can get into the uh into the dashboard fairly easy. You know, that's that's pretty aggravating that you can't get out of that that that you know that support section or whatever it is. You know, you're just stuck in there. You feel like you're you're in a maze and you just can't get out of there. You know? You know? You know? You know? You know? You know? You can't get you can't get into the dashboard. The general dashboard is where you can you can do anything with the blast equipment and and fix anything and uh but uh now I guess a computer tech, they would probably know all this uh they they know all this stuff more than likely. Me, I'm not you you know.

You know, you just, you know, there's something there to protect things. You know, but so it won't go further. And it it'll it'll it'll protect the uh computers and stuff, you know. You know, it in other words, it has the ability to protect the router itself. It has the ability to protect the router itself. It has the ability to protect whatever's plugged into it. Uh, from damage. You know, see? You know, you're you're uh all your all your stuff is plugged in. Your voice over internet phone system, your uh yeah, everything's plugged in there. You know what I'm saying? Everything's plugged in there, you see? You know, it it it has the ability to to protect everything that's it's plugged in there, as you see. It it it it will uh it'll protect it and and uh keep it from getting damaged. Um uh I I highly suggest that. that, I think that that would really be a uh value-added package, you know, to have that that built right into the router, you see, to be able to tell people, well, you know, we not only have a router here, but you have something that'll protect from lightning and power surges, you see, you know, it'll, it'll do that, and um and of course, you can always do what what I did used to do, um, too, you know, just put it on wi-fi and then uh that wi-fi will also protect your stuff, but you know, some things, you know, you've got connected hardwired, you know, like your voice over your internet phone system and so then you're stuck, right? It doesn't uh it doesn't uh it's not gonna protect that, see? All right, sweetie, thank you much. I appreciate the help um, but I gotta get up from here and I gotta get something else done. Here. And thank you much. You have a good day. Bye now.