Speaker 2
Welcome to the linksys Support line. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press 1 now. For out of warranty products, paid support may be available depending on the issue. Please have your device serial number and contact information ready. If unavailable, kindly call back later. I'm good, thank you
00:00
Speaker 1
I'm trying to, uh, install it, but when I found the app and open it, it's just give me like a status screen. Do you need more information? Okay, it is, uh, You ready? It's long. Three eight U, one zero M, five five C, one two nine seven two, And your name, ma'am? Thank you, Al, for your time today, hopefully, you can make this quick for us. Just brand new, like, two, yesterday.
07:00
Speaker 1
Down, where'd you get this from? Amazon. Amazon. By the way, the customer service number you guys give in the box is out of service. Okay. The Simple Bank. Look simple, but it's. Okay. Okay. 38Y10M as in Mary, 55C as in Cat, 12972. Model M as in Mary X 4200.
08:00
Speaker 2
Okay. Okay, sir, I'll check that one, sir, here. But sorry, sir. Can I repeat for the serial number? Because it's showing no data here on our system. Okay. Thank you, sir. And what's the model number, sir, for this?
08:00
Speaker 1
Spectrum. Okay. I'm Peter. Peter 006@gmail.com. Win.
09:00
Speaker 2
Okay, thank you so much, sir. And who is your internet service provider? spectrum, okay. So, before we start, sir, let me create the case ticket first for our record purposes. Can I have, sir, an e-mail? Oh, sorry, sir, e-mail address, sir. okay, and first name, sir, is peter and then last name? okay. Let me just finish this one, sir, for a while.
09:00
Speaker 1
Yes. No. [silence] Yeah, so I downloaded this app and I opened it and it says, "Ready to complete set up," and it just has the circle on the bottom. It just keeps spinning. Maybe it was, maybe it's from a previous attempt. I did try to previous, previously attempt, another device like six months ago. Maybe that's the reason, but I don't think so because I closed it, I installed the app, I reinstalled it, and so it says the same thing. [silence]
10:00
Speaker 2
And this is the best callback number sir, in case the call get disconnected, right? The one that ends in 8-916. Okay, thank you so much. So, um you've mentioned earlier sir that you tried to set it up using the Linksys app, right? Okay. Okay. We'll start from the very beginning of the setup, so at least we do it baby steps. Um what's. [silence]
10:00
Speaker 1
It's purple, solid purple. Wait. No, I'm not. I just have it powered up. Okay. Give me a second, I'll give me like two minutes. I'm, I'm sorry. Are you calling from the Philippines? What city? okay
11:00
Speaker 2
is the led light of the parent node right now the way would know the main node. purple okay. So you connected it already, it's on the modem right? it's on the modem right? Okay. it's on the modem right? So let's connect that one sir to your spectrum modem first via cable before we can start. Yeah sure. Take your time sir. Yes. correct. Um Ah no sir we're not in. we're in lower part of Mindanao.
11:00
Speaker 1
My father has not me. Yeah, we went last year. Go. Swanda. Swanda, you could, you said Swanda. Swanda. What would you be in, look, it would be a pilot. No.
12:00
Speaker 2
You've been to Cebu. confronted. [silence]
12:00
Speaker 1
Okay, so I plug it in to uh internet of the new device or analog phone adapter? Yes. And then I plug it in to uh the LAN of the router. Right? I have a net here. Okay, I'm plugged in.
13:00
Speaker 2
Okay. You connect the cable there on, uh you connect the cable at the back of the linksys router that that labeled as internet, right? That has a yellow line. Okay. Lan of the router, like, do you have, uh you have a separate router from spectrum or you're using like a plain modem only? Uh, okay. So, spectrum modem, Netgear, and then the linksys?
13:00
Speaker 1
into the yellow uh, the modem. Okay. It's the only one. No option anyways. It's the only one. Okay, we're plugged in. I'm still, no, so these are just extenders, you know, we're not we're not doing anything crazy. We're just extending what's already uh, current. So, so let me get let me let me preface let me preface something. We I already had an older link, this repeater like years like four or five years that's plugged into the modem.
14:00
Speaker 2
Oh. Okay. But you're still going to use your link sissor or you're going to replace it with the MX? Okay. Okay. So...
14:00
Speaker 1
Okay. Now I'm trying to install three more so I'm following your directions. So I unplugged the old one and I have the new one in. Okay? That's where we're at right now. It is uh... model the MX 4200 but older model. Yes. we're because we're adding three more. We have delete. What do you mean? Yes. everything's wireless. Yes.
15:00
Speaker 2
What's your old length sensor? What's the model of that? Okay. So this is the main one that is connected already and working. Okay. Alright. Oh, okay. Are you going to use it here wirelessly? Like a wireless child node? Okay. So, um, just. Okay. So for the three, um, for the three additional ones that you're going to use or the three additional ones that you just purchased.
15:00
Speaker 1
So, power, power, all three. Oh, really? OK, then I'll put everything back. OK, I'll put the, I'll put the old one back in, OK? OK, number two's stuff in. Number three's plugged in. So, let me go back to the original. Let me go back to the original, put everything together and take that first one out. and then plug it back in. no wires.
16:00
Speaker 2
Just power it up. Yes. Power all three. No need to connect any cable. If your purpose is, yeah, if your purpose is, if your purpose is going to use it as an extension or child node. [silence] Okay. [silence] All right. And then [silence] okay.
16:00
Speaker 1
OK, we are back to original. All three are plugged in wirelessly. Yeah. Yeah. Well, now it's red because I unplugged it. OK.
17:00
Speaker 2
Okay, so for the three that plug into, we have to wait for those three to turn to solid purple, That is, So we can add them altogether, But for the working MX-4200, which is the original one, That's connected to your modem, That is, We'll have to wait for it to turn back to solid blue. I believe that was solid blue earlier, right? Okay. Yeah, so let's wait for that one, to turn to solid blue.
17:00
Speaker 1
something's working here. no, that's not okay. I think it's this. something you know, it's not the outlet. check it. one that's that one dead. one. oh man. the third one, is that lighting up? yeah, you get an Amazon return here. see. I don't know. Let's try it before. Yeah. maybe is this, so use a different power supply. Just. yeah, yeah. yep. Let's swap it. Yeah. Yeah. these bad dogs. Okay, so we have the third one here. It's not lighting up. And then we have a little switch in the box. Oh yeah, yeah. That's what's in the box. Cool. They're all blue. U/XML yes, all blue. Yep, no, no, no, now we have two blues and one purple. Two blues are blinking and one solid solid purple. I believe that purple would turn blue soon it just started up.
18:00
Speaker 2
okay sir but the parent node Sam the the original MX 42 that is already solid blue okay right so let me know sir if the three um I believe you just switched on the um new node so we have two solid purples right now okay two blues okay
19:00
Speaker 1
Okay, the second second one is second one's purple. All right, all three purple. Uh-huh. Thank you. [silence] Thank you.
20:00
Speaker 2
[silence] Let me now see if the other two child nodes are solid purple, because they should not be. Okay. Okay, all right. And then Um, yeah, let's go to the parent node, sir. Let's try this one. Um on the parent node or the original MX4200. Um go to the reset button, but do not hold, sir, the reset button. Just press the reset button of the parent node five times, not too fast, not too slow, just a minimum amount of speed. [sound of a bell]
20:00
Speaker 1
Okay. I'm doing it right now, okay? One. Two. Three. Four. Five. Okay, it just blinked red. Now it's like a glowing light lavender, blinking. Okay, now it's blue, solid blue. Which is good, right? Okay. Okay, right now, two are blinking red.
21:00
Speaker 2
the interval. is one press per 1 second. do it five times. okay. That's a good sight, yes. And then in a few seconds those child nodes should react, they should start, at least one of them should start blinking.
21:00
Speaker 1
紅燈叫，Now it's three blinking.: Okay. I'm close by. Just. We're here. Okay? You're on speakerphone. It's still red. Okay. [silence] Okay. And you have my phone number just in case we get disconnected, right? Yes, Ma'am. Thank you. Thank you, Al. We'll keep you updated. Okay? Still blinking red. [silence]
22:00
Speaker 2
[silence] Okay. So that means that the parent node is trying to communicate now with the uh child node. So once they're connected, those child node will turn to um solid blue. So each child node will take four to six minutes for them to be added and stable. Um, so you only so we have three, so more likely 12 to 24 minutes, but usually that's not the case. At least 4 to 6 minutes. So if you need to do something else while we're waiting, you can take your time. Okay. All right. Take your time, okay? I'll just be here also. Yeah. 724928916. You're welcome, sir.
22:00
Speaker 1
Yeah. The. Count, follow me. Okay. Hi, Al. We have two solid blue now and one red still blinking. [silence]
24:00
Speaker 2
Okay, give it some time, sir. That means that is the last node that the parent node will connect.
24:00
Speaker 1
Okay, they are all three blue. Okay, we have one that is red. okay, so I'll delete, so delete the English who's that and and and reinstall it. Okay.
25:00
Speaker 2
All right. And then go back, sir, to the links. App. Can you uninstall and then reinstall again the app? Okay. That's fine, sir. Let's just go, uh, let's wait for that one and then let's proceed to the links app. Yes, reinstalled it, sir. And then let me know once you've opened the app.
25:00
Speaker 1
All right, downloading now. And now all three nodes are blue, by the way. Solid blue. [silence] Okay. Um, I reinstalled the app. Now I'm at the um login page. [silence] Yes. Email or router password.
26:00
Speaker 2
Okay. Okay, for the login procedure, before we proceed that on, I'll just like to make sure that your Wi-Fi is connected to the parent node, that your phone is connected to the Wi-Fi of the parent node. Okay, so what are your options for login, sir? Yes.
26:00
Speaker 1
Okay. And I just which one, uh, the parent node? Someone else did it. I can I can contact that person but if we can reset it that probably easier. Okay, I'm gonna do that. Okay. And then recovery key. Oh, yeah, I'm doing it right now.
27:00
Speaker 2
let's use your router password. Uh, do you remember, sir, the first time that you set up the MX 4200? When you accessed the Linksys app, uh, do you remember setting up a router password or no? Okay. So, um, you have an option, sir, to reset password and then it will ask you for your recovery key. The recovery key is on the parent node. It's a five-digit number. Yes, recovery key is on the parent node, underneath or at the bottom. Okay.
27:00
Speaker 1
OK now, put new password in. What should I put in? That's easy. Uhn. Oh let's see. Uhn. Oh now I got to do uppercase, lowercase, no. Oh my gosh.
28:00
Speaker 2
Yes, creates a new router, password. So this route, this is the router password for the Linksys app only. It will not affect the Wi-Fi password that you're using to connect to the Wi-Fi. Yes, sir, one capital letter, small letters and do not put double letters or double [silence]. whole numbers in order because the app won't accept it.
28:00
Speaker 1
Okay. Save password. Save. It says getting router settings, okay. Now I'm in the dashboard, okay. It says nine nodes. How many do you have right now, six? And then this, three, nine? You have seven. Eight, three, two in the split. Two in the second. [silence] [silence] Okay. [silence] [silence] [silence]
30:00
Speaker 2
Okay. And then proceed sir, go to dashboards. Okay. All right. So on the dashboard sir, it should supposedly show you how many nodes are connected and then the child nodes that you just newly added. Okay. How many do you have? Nine.
30:00
Speaker 1
this should be 10. No, that's included. So how many do you have? Three, three, six, one piece left, seven. So in total, seven. Yeah. Okay. This says nine though. It says nine? Yeah. Okay. You got two more that you don't know about. Oh, I didn't know about them. I had to take a poll. Okay. Ehh, we don't know. We're not sure how many we have. [silence]
31:00
Speaker 2
Okay that's fine sir. As long as those child nodes are already solid blue that means they're connected and then you can monitor them using the Linksys app since you have access now to the Linksys app. So just remember the router password you have created. So with the child
31:00
Speaker 1
Okay, I have one, I have a, one child node that's blinking red by the way. No, no. Yeah, new one, new one, yes. Okay. Yes. [silence]
32:00
Speaker 2
Nodes, you can move the child nodes now on your preferred location. Just unplug them, move them, plug them back in and then wait for three to five minutes, they will automatically turn to solid blue once they are connected. No need to do anything, just plug them into the power. [silence] Is that the new one sir? Or the other new one? Okay. Let me set a timer on that one for two minutes. If that one keeps blinking for two minutes, you need to reset that one sir and then do again the five press so it will be added. But the other two new additional nodes sir those are already solid blue right? Okay. That child node sir that is blinking red, is that near with the parent node?
32:00
Speaker 1
yes within within 40 feet 40 4 0 I did I can but I have to unplug it there's like a mode out here Yeah. if you feel now I
33:00
Speaker 2
Okay. Sir, within 40 ft., for fit. Four feet. Or zero. Uh, okay. Is it... possible for us to move the one near the parent? No, for the meantime, at least five fit. I think that's the reason why it's blinking red. Yeah, we have two, sir. We have to unplug it, and then move it to the parent node, near. I think we'll just have to do that once, sir. Unplug it and then... Move it to the parent node.
33:00
Speaker 1
Okay, so the third one I just plugged in is blinking blue. Okay, and now it's blinking red.
34:00
Speaker 2
Okay. Give it some time, sir. I'll set a timer for three minutes on that one, because I will let you reset it. So, we can re-add it to the parent node. All right.
34:00
Speaker 1
Nope. It's all blue. [silence] Let me see. Uh, by the way, should I, should I update the new firmware? it says on the bottom. okay, I'm doing it right now. [silence]
35:00
Speaker 2
So is it still blinking red, sir? It's solid blue? Okay. Can you double check sir, if it's showing on the app for that node? Yeah, I think that's, yeah, we have to update, sir, the new firmware for those child nodes. So, that will take 15 minutes, so it might take a while. I'll just be here waiting, okay? [silence] [silence] [silence] [silence] [silence]
35:00
Speaker 1
Okay, still downloading. Now, okay, let's do everything is done and we have to get off. You said that when we change locations, it's going to take how long again? Okay. Okay. I'm still, no, no, no, we, we, we, let's stay on the line. It's still downloading. Okay. Okay. Okay, the problem,
37:00
Speaker 2
Okay sir, please. When you change locations or once the firmware is updated, you will have to give it around three to five minutes then it will change to solid blue. Are you okay now, or would you like me to still wait? Okay Okay. That will take 15 minutes here, but usually once they're able to detect the new firmware, it will be earlier than 15 minutes. So, take your time. I'll be here. Yeah, but it's actually really hard sometimes with pickleball, you have to really control where to hit the ball. correct that yes they're they're rebooting right now just the three child nodes sir right the new ones okay all right so you're almost there,
37:00
Speaker 1
uh but now it says restarting on the on the app okay yeah okay okay you stay busy all night or sometimes it's slow you have same issues like that like like we do yeah oh okay yeah okay firmware was updated and they show me a diagram no is it just just just a back button and the settings
41:00
Speaker 2
All right, and then just let's just wait here on the app so it will establish a good connection. Alright. Um, usually. Sir, yes, but, um, right now we-- we actually received volumes of calls so far because we-- we don't have any office during Saturday, Sunday or weekends. So, yeah, we received volumes of calls. So we'll be back by Monday. All right. Do you have an option to continue? Um, okay. So just go back sir, and then, I think-- [silence]
41:00
Speaker 1
Yes, yes. Okay. Nine nodes. Yes. Okay. That's where do you want this? Let's test it. Oh, put put it to where you want it. Okay. I'm new, I do where you want it. Okay. It's a good test right now. How long will you have to wait? L Okay. Okay.
42:00
Speaker 2
it will route you directly to the dashboard. Right how many nodes are showing there's sir still nine. All right, so you can move try to move this node first sir. Um the one that we just moved because it was blinking red earlier and when we move it near the parent node it was solid blue. Can you try to move this one first and then let's see if that one will turn solid blue on your preferred location. Three to five minutes, sir.
42:00
Speaker 1
And I will I could go and wait in the lobbyI have to they can't wait 35 minutes I'll wait on here Okay, now it's blinking red. Okay. [silence] Okay. [silence]
43:00
Speaker 2
Okay, s- so let's give it some time here, th- three to five minutes, let's wait for it to turn to solid blue. They will show offline, sir, on the L- the Linksys app, because we disconnected the- once they're back solid blue, in a few seconds, they will show as online again.
44:00
Speaker 1
[silence] Excuse me. Okay, it flew. checking right now. Uh, yeah, it's blue. Blue Blue. Blue. Blue. Yeah.
46:00
Speaker 2
All right, so that means that's good, sir. And then, how are the other child nodes? Okay.
46:00
Speaker 1
Yeah, blue. Taylor, blue too. Yeah. Yeah. Yeah. Yeah. Ell, it works. It's fun. I support there. That's it, I'll five stars. Man of God for me. You too. Thank you. Thank you. Take care.
47:00
Speaker 2
Okay, that's good Sir. So keep observe the connection Sir and then you can always monitor the child node using the Linksys app. So anything else Sir? Thank you Sir. And if anything else just give us a call. Okay, you both have um goodnight now and you take care. Thank you sir. You're welcome. Bye bye.
47:00