Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device's serial number ready. For assistance, press one now. For out of warranty products, paid support may be available depending on your issue. To hear more about your service options, press two. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. Hi, thank you for calling Linksys. My name is Venn. How may I help you today?
00:00
Speaker 1
And I can't get it to do anything. I mean it's, it comes up on my screen um uh links 03218 low score uh I mean hyphen 5GHz but it won't connect to any model. I got serial number uh 30N as in not 10M as in man 2B as in boy D as in dog 03218
01:00
Speaker 2
what's the model of the router? yes, all right, what's the serial number?
01:00
Speaker 1
Yeah. Yes. Okay. Um, Edward Ackerson. Or 80 he. I've tried resetting it and it. No it still won't. It won't take the uh, it keep saying the uh, enter the network password. And I put that uh, other number on it. And it still won't go through. All change. It still won't go through. [silence]
02:00
Speaker 2
three, zero N like November, one zero M like Mary, two B like boy D like delta O three two one eight is that correct thank you so much can I also ask to whom am I currently speaking with as well thank you so much I'm sorry, you've tried resetting it what else have you done so far hmm hmm hmm at the bottom of the router there's a password that you need to uh type in uh different password that you need to uh type in that one that's ok this is the user ID and the one and then the password is 65986201, is that correct? oh before you can type in the password uh you need a user ID to go in first after the uh colon, so that's colon and the user ID, one and the space and then the colon and
02:00
Speaker 1
Right. That was a, um, T, G, one, S, V, N, R, W, D, H. Uh, you talking about a TV or a? Oh, no, it's a, it's a Roku, own Roku TV. Uh, no. No, mm-mm. Well, I got two other TVs, but just the links, but I couldn't get those that do it either. Uh, well, I, that's all those wrong, trying on to TV to.
03:00
Speaker 2
fred and it would not also accept that password. And what device are you currently using as well? is it a TV, cell phone, in terms of trying to put in the password. I see. Are other devices connected right now? All right. I see. Lastly, may nose the internet provider. [silence]
03:00
Speaker 1
Uh, Connect's on. Now I can swap it over to a a wired and, you know, my TV works. This one TV works, but, so I know I got the Internet. Yeah. It's working. No, I just bought it off of uh, uh, eBay for Yeah, Mhm. It just the Roku TV. Okay.
04:00
Speaker 2
you mention this was an-old router it working before and you wanted to make it work again is that correct? Uh-huh I see and did you try to set up the router as well? and what device did you use to set up the router? All right thank you so much for that one. So before anything else, as you mentioned you just recently purchased the router you in terms of trying to make the router work, it needs to be set up or make it work using either a laptop or computer, before it can provide any kind of Wi-Fi or internet connection. After it's then set up, try wiring your uh television or the Roku directly to the router to see if it works. However, before any further troubleshooting, may start with the current model. I do have to set expectations that this E5 400 that you have which, as you mentioned purchase from eBay, is no longer in warranty. The warranty status had expired around May 29th of 2025. It's no longer eligible for uh free troubleshooting on our end. But, as always, all troubleshooting steps, guides or articles for the device is completely free and accessible on support.links.com.
04:00
Speaker 1
I'm 62 years old, I have no idea how to do any of that. But I don't have a computer or anything like that. They've just just phone. No clue how... Hmm, well, I've never had to do that before. And I've had this, this would be my third one. They last about two years and I'll have to get a new one. Uh, well I may just go back to the connect. on and they can get a rattle from them. But you can rent them from the. [silence]
06:00
Speaker 2
But if you do still wish to proceed with, uh-huh, I'm sorry. I see. The router will not fully function if it's not set up on a computer or a laptop. Since this is an on a legacy router or an original router, it needs to be set up on a computer or a laptop for it to work properly. I see. [silence] But if you do wish to proceed with, uh-huh, I see. All right. Here's the current IP address of your router, 192.168.1..1. Plug the router to the landline, and then you could just access it through this IP address. Go into your internet browser and the network tab. You just have to put in this IP address and log in. The username and your password should be admin and admin. Make sure you don't put like capital letters or anything that would be C or o instead of O or Z, instead of just the actual letter. Either C or Z and then put in the username and password and you'll be able to access the router. The updated IP is 192.
06:00
Speaker 1
but I don't know how to do it. They'll send somebody out here to hook it all up and stuff. so I I'm I'm not good on phone or computer. I don't know how to turn the computer on. Um, Okay. Well, I'll just go that route then. I'll call them, get them to come out here and put that in for me. Okay. You too. Thank you. Bye-bye.
07:00
Speaker 2
All right. All right. Once again, thank you so much for calling Linksys. Take care and have a great day as well.
07:00