V2 Rubric Detail — b187105a-69aa-11f1-a…

Welcome to Linksys support. To assure quality service, your call may be monitored. Please remain on the line for assistance. Hi, thank you for calling Links's technical support. My name is Dylan. How can I help you today? Mhm. Mhm. Mhm. Mhm. Mhm. Mhm. Mhm. Please be aware that each minute of recorded interactions generates about 1 MB of data. If you maintain a backlog of 100 hours of recordings, you would need around 600 GB of storage. A six-month rack of interactions for a high volume support team could easily reach 10 TB or more, depending on interaction volumes. Mhm. Mhm. Mhm. I'm aware.

uh-huh, uh-huh, I see. So technically, sir, your main issue is that your devices would still connect to the, to your router's Wi-Fi instead of connecting to the Linksys access point. [silence]

listen] Yeah, uh, not count, but a record of you here, or a case number, So in case you're going to reach out to us again, you'll have your own record. All right, so starting with your full name, sir. I'm sorry, that's B-E-R-N-E-L, uh, Dee. I heard that. Keeping up your date. Monday. Guh. I swear it. Oh. Oh. Oh. Uh, can you spell it out again, sir? Uh,

Bravo Echo November okay. Okay, so binati. So I'll input here Arbor binty. Okay, all right, about your email address, sir. A techno. techno. binati. 5000. Dark. dot binati. Okay. Okay. So that's the regent.

okay, got it, sir. Thank you so much for that. All right. And now, sir, can you provide me the model number and the serial number of your Linksys router? MX5300.

yes sir . uh huh . next part . one zero . uh huh . alright let me just repeat that one sir . it's three two N for November . one zero M. three zero nine A . three nine A I'm sorry . uh huh 39A . 1500B . eight . uh huh . yeah I think it's an eight sir cus um there's only [silence]

like three letters on a serial number badly okay and let me just check this one and man and Manny who's your internet service provider Vodafone okay and um just to confirm with you sir how many nodes do you have currently just one node okay just one node okay oh [silence]

Hello sir Bernardi... alright so, for this one sir, well technically since you have set your your Lenotranscribe.

sys node to into bridge mode just to i just want to know sir did you set your like your wi fi name the same as your router your main router okay okay so d l even though you are uh near to the breathe i mean to the to the linksys router it would still connect to the strongest wi fi which is your router so that explains um uh like if for example you have two linksys router and if you set one of the the node as the main one and one node set as a child node

And when you room around your area, it's in the signal when you're for example, when you're still connected to the well, initially, you're connected to the parent node, but when you rum around near the child node and the signal is still like within negative 70 dbm what we call the the measuredment or or the measuredment or that's how we measure the received signal strength indicator, but in in in simple terms that's the that's what we call the communication between or the strength of the communication between the parent and the child node. So if your device I mean if you're parent nodes and child nodes communication [ silence ] is good. [ silence ] We're still within like negative 70 DBM which is still a strong signal it will not um change to connecting to the parent node unless you are like far from the main source of the internet and you are nearest to the child node which would exceed the the signal strength or the received signal strength indicator like if you have reached like a more than 70 uh DBM or inch extracted in like this is based on the milliwatt and um if you exceed the negative 70 it will automatically connect to the child node.

So, if it's still recognizing your main source of Internet as the strongest signal, it will not automatically switch to your child node. So that's how, for example, our mesh network works if you have, like, a main router and a child node, like parent node and a child node communication. And I think that's also happening on your topology right now. Even though you have a different router and you set your Linksys as just an access point to your router. It's the, um, I think it's the router. It's considering that it's where your, where your Linksys is, um, accessing.

access point is getting the internet, that's coming from, you know, so it always depends on the source of the internet, so it's just like your device recognizes the strongest signal is coming from, um, the router, the main one, so it will not automatically switch. [silence] Well, you can actually set it. [silence] But just to confirm, sorry, your Vodafone is like a standalone router. It's not, um, it's not, um, it's not a modem as well. [silence] Oh, okay. You can actually set your router.

i mean your uh your lynx router as uh a main router and your modem vodafone router as like your main source of internet so you'll have um uh better coverage so instead of um making it into a bridge mode um you turn it back to its default settings the DHCP so you'll have your lynx router as the main one instead of setting it as an access point uh considering that your um vodafone router is also a modem so it's also a gateway yeah you can actually set it up like that [silence]

yes, sir. Um, they will connect to the, I mean, linkSys if that's the case, if you're going to set it as an access point, I mean, not access point, but the main router the main uh, language. Yes, sir. So, technically, your Vodafone will just serve as your main source of, internet, internet, not the wifi. So, your, router, your, um, your linker router will now be your main source of the wifi and would extend your coverage.

that like are the issues sir yes sir mm mm mm mm Guys cuz cuz technically sir if uh your you know if your device is um your linksys node is set into um into bridge mode it's dependent on the the I mean the IP of your your router so I think it would still recognize as connected on your router instead of the access point if you say that you're going to if they have the same wifi name unless you have

Does it like, the logs where it shows the communication between your, you know like, your main router, your access point and your devices, where it indicates that you're, you know like, uh, you're... This device is connected to this device... Like that... It's the same as connecting, um, uh, links as mesh routers. Because we have that logs where we can find, um, where the device is connected, to what's their signal strength together, etc. Well, you can, mhm... So, uh, what I can suggest, sir, since your, your router, your Vodafone router, is also a modem. You can set it as a modem... A standalone modem or a gateway. And set your links. [silence]

This router as as the main router for you just have to set the the router back to its default setting. So instead of setting it into bridge mode, you just have to change it to DHCP. Um, I don't think you need to do something from the Vodafone. Vodafone. 'Cause the is, I mean, the is just dependent on the internet source. As long as it um it detects uh internet, it will just automatically work. [silence] Um, I don't

I think... if that's the case... I would suggest trying to add another node like another Lynksis node if you're going to set as well your current node as the parent one or the main the main router. Because it's really it's really hard to identify especially if it's a different router because we can't isolate the issue on our end.

own discretion sir but then again it would still depend on the topology of your network so i'm sorry come again to remove the bridge mode yeah you just have to go to the linksys web user interface where you set it to bridge mode yeah and then you go to um connectivity okay and then uh you go to internet setting then you can see there the type of internet connection

Any there you can see the connection type or add it the connection type from bridge mode to DHCP so for like automatic configuration. Yes, sir. Then apply. Yes sir. [silence] Okay. where you finish. That's it. Yes. [silence] You're it. Privacy of the company. That's it. Yes, sir. Yes sir. [silence]

It's somehow this, it's somehow the same, sir, but you can utilize more of the, um, of the features from the Linksys MX5300. Well, it's actually the the the most common setup like setting your router, I mean Linksys router, as the main one, then having like a modem.

the devices on your network. So it, uh, again, as what I've mentioned earlier, you can utilize the features and the technology that the the Linksys router is supposed to do or work. So the router will manage the network traffic and it will provide, uh, NAT or the network, um, address translation and firewall functions so it will be more secured. And this is like a typical mode for most home networks where the router connects directly to the modem or the internet service provider. So yeah, and [silence]

84 um 92.168.1.1 it would, I'm sorry, it goes to photo phone if you tap in 192.168.1.1 yeah, because it's your router is set as a modem router. So it captures the IP address from I see. [silence]

yeah and you were able to access the web user interface through that? well, can you try a different router? if you're connected to the Linksys Wi-Fi uh you can go to um http://myrouter.local

Well. Power on and and a no steering that I'm talking about can only be seen under the user interface later. If it doesn't look that for it takes a section. Uh. 5 minutes to open that and pull it off. site can't be reached. Right. site can't be reached. Ok. Yes sir. well. All right. Um. Can you try using different browser? This is like a, this is really like a common issue when you're connecting two routers. So you really need to sacrifice one. And actually, ideally that's how

If you have a modem router, the other one will be set as an access point. If you want to utilize the features of the lin Columbia, you can set the modem router as a stand-alone modem or it's just a gateway. So as for this one, sir, if you're going to, or you want to change your setup, your lin Columbia router as the main router, you may call to your internet service provider to help you out set your like your Vodafone router as a modem or gateway instead for your lin Columbia router to work properly.

Yeah you can actually like just uh remove it from the powers. I mean, remove it from Vodafone and access the Linksys web UI because it it would still work though even without I mean even without internet so you can still access the web user interface. Here we go. Yes sir and then connect it back again to the Ethernet cable and then it should work fine. Yes sir Alright thanks so much for there. And thank you so much for Calling Linksys. Have a great day.