V2 Rubric Detail — b2a90768-6b7b-11f1-9…

Welcome to Linksys support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out-of-warranty products, paid support may be available depending on your issue. To hear more about your service options, press two. If you're experiencing issues with your Linksys product and it's no longer under warranty, paid support is available for a minimal non-refundable fee. This includes up to 60 minutes of phone support with our technical specialists. If your product is found to be defective, no refund or replacement will be provided. Please stay on the line to proceed with the paid phone support or get help from our AI powered support bot at support.linksys.com. [silence]

You can also connect with other users for tips and guidance at reddit.com slash R slash Linksys. Hi, thank you for calling Linksys. My name is Rachel and how may I assist you today? I'm sorry what was that again? Yes, I can hear you fine. How may I assist you with your Linksys router? I see, got it. And just to verify, you mean it's not working, it is not working with internet, right? I, I, thank you.

for me to address properly your concern with the in suspense router internet may have the serial number please found at the bottom all right and the model number showing at the bottom on top of the serial number and MAC address may I have it it as well please p not that one huh um usually model number starts with letters then followed okay

All right, so you have the Linksys mesh router and I heard your Internet service provider is Spectrum, right? And is this your first time calling Linksys? All right, let me create a record here, may I have your first name and last name? And may I have also your email address? All right, thank you. For a moment. And while my assistant is checking the warranty.

everything and support of railroad router going back to the router right now in front of it Manu what's the color lights showing in front. I see solid pink means it's on set up mode so the troubleshooting plan is we can reconfigure it back since it's on set up mode we can we can use a method or a computer that can access its settings via browser but in the event that it shows red light not blue light because blue light meaning online do you have a computer that can connect using an ethernet cable because we may need to check as well the modem's internet the actual box if it provides active internet to a computer yes do you have a computer [silence] on hand [silence] [silence] thank you that's a that's a [silence] very very good current broker next [silence] [silence] you have not much time three o'clock and and we're gonna be wrapping up

cases that can connect using an ethernet cable, okay? And by the way, how long you've been using your linksys router? Okay, we can use the computer in case to only access the settings of your linksys router in case we we need to further check some settings. So we may need to ready a computer but since uh that computer cannot connect using a cable right, it can only connect via wi-fi. All right, got it. And how long you've been using your linksys router?

[KEEP_UNCERTAIN] like um dative years um. Okay for the model number upon double checking it here it doesn't show the exact model num I mean the the years but for the private warranty it has one year and one year free complimentary technical support. If your router is already um beyond one year and for our out of warranty devices and just to set your expectation if you wish us to uh help you troubleshoot your linksys router or reconfigure it since it's on setup mode we do have this paid support amounting to $15 that's $1.5. it's a non-refundable technical session lasting for one hour. if we're unable to determine your if like if we determine if you're

your device is defective and unable to resolve the issue, no replacement or refund will be given. we may need your unit serial number so we can validate if it's still within warranty, so we can cover your free technical support if it is still within warranty. if not, then your other option is for the paid support. Uh, it's more personal. All right, no problem. For that, I'm going to get ready with my tools here just for a moment. I see, it's already out of warranty. All right, no problem. We'll go ahead with the paid support.

[DOWNWEIGHT] [REDACTED_PAYMENT_DIGITS] and I'm going to stop the recording to avoid any getting your card details just for a second right? To start with. Mayee have the first name and last name on the card. Sorry. Okay, Cinzia and just for a moment. Let me type that. And may a have the um I mean, sorry, the card number.

All right. How about the month? And year. [silence] And the CVV. [silence] And lastly, the billing zip code. Thank you. Let me place the order just for a moment. [silence] All right, and you will be receiving the confirmation receipt for this $[REDACTED_PAYMENT_DIGITS] non-refundable tech support.

And, to start with the troubleshooting, I'm now going with the recording, just for a second.

While pressing and holding the reset, the light will go through red then goes off. And once it shows a blue light, that's the time you release the reset button.

Right, that's BannerWorks SL.com. All right, thank you. Okay. All right. And going back to the router now. Is it blinking, blue still? Okay, waiting. Let me know if once it shows a solid pink or a purple light. All right, so we're going to... Solid pink. All right, so we're going to set it up using 5-press method. 5-press is you're going to click the reset button five times. Do not press and hold, just click the reset button five times at the back of the router.

and after five press, let's check again the light in front if it's flashing, pink or flashing, white. alright, so it's now configuring checking the internet from the modem. So we'll give it two to three minutes. We will wait for a solid blue light. alright.

Alright. So, it's uh online and connected. So, right now, this router is actually using the wifi name and wifi password at the bottom. Would you like to change that wifi name, like customize it? And then your wifi password? Okay. Let's test the wifi connection. On your computer, let's open wifi. I'm sorry, um how about an iPad or a smartphone? There, we can connect to the wifi. Where links this? Alright. So, you are using a smartphone, right? Okay. And this [silence]

Is that computer, smartphone, is it running on iOS or Android? All right, so we'll open settings on your Android phone. And then do you have option for network or network and internet? All right, let's select wi-fi instead. Connecte wi-fi and then scan for available Okay, are you seeing there the wi-fi name that says underscore Lenovo setup on the available networks?

okay. click that. yes, please. and if it asking for Wi-Fi password, use the Wi-Fi password found at the bottom of the router. All right. okay. okay. you see that? Okay.

All right, and next we're going to configure your Wi-Fi. So let's open Play Store on your Android phone. We're going to download the Linksys app, the Linksys Smart Wi-Fi app. Yes, please. And search for LinksysSmart Wi-Fi. [silence] All right. [silence] Lynxest Small Wi-Fi. [silence] Yes. [silence] That's it. [silence]

Yes please open your Linksys app Let me know what will be your option on the first screen is there a next button mmm OK while using the app select that top allow okay

Uh-huh. Okay. Okay. You may turn on Bluetooth. Yes, that's already done, so we can tap next. Connected, okay. And let's wait for the next screen. You can tap done for that or skip that part since we only have one router. Okay, next.

Yes. Solid. Okay. All right, so this time we're going to create or customize your WiFi name. So you can create, make up your own WiFi name and WiFi password. Enter it from there. You can have like that for the password. You can have minimum of eight characters, you can have numbers and letters combination. All right. And that will be the WiFi name that you're going to connect your devices at home. [silence]

What it's now saying on the app? Yes, let's open the SIS app, since we're still on the process of configuring your Wi-Fi. Let's check what it's, what is the step showing now on the Lynxus app. Can open the Lauren Zeus app. Your home screen. And then. Look, we can, can we skip that part? Let's skip that part instead for the email. Can select, not now. Yes, please. All right.

that's the password asking, is it for the email or is it asking for a router password? It's showing login. Login using email, right? Or is it using router password, email? Okay. Okay. It is possible that you have not created an account before for Linksys. Is there an I will back instead on that screen? I can I row back. yes please. Okay good. Yes please. And that and is it showing the okay okay but let me make sure on that part. The Wi Fi name is the Wi Fi name you have created right? And then the Wi Fi password also the Wi Fi password you have created. It's showing there. All right so will can you tap it just to make sure. Let's tap it if it if it's showing the password you have.

It turns blue. Okay. Let's top next button. Is there a next? Okay, tap. Okay, next. All right. And then, yes, next. And then, continue. Okay. Okay, for the login, below the login part field, I see that do not create an account for now. Yes, for now.

All right, and let's check for the next screen. Okay, that router password is actually different from the Wi-Fi password you have created. Router password is going to use every time you'll log in into the Linksys router settings or using the Linksys app. Make sure it has 10 characters with letters and numbers combinations. For the letters, you can have upper and lowercase then a special character.

Alright, and let me know once done creating your router password. [silence] All right, and we proceed with the next screen. All right, so let's wait for it to finish configuring your Wi-Fi. And we'll wait for the next steps on the next screen.

All right and on that screen, okay is it showing the wifi name and wifi password?

All right, let's open it up instead if we have all right, let's try to delete so we'll try to delete all right. So you have been replaced all right, so I'll go back and from trying to select all right. So you have selected all right, we will for now let me see and all right, so we'll now proceed with the next step. All right. So we are now to proceed all right. So in this screen, I just want to ask a couple of more things in Android phone, so I'll need you to do that. So, we'll have it back and so we'll find it from the screen. We'll go back to the settings so we'll get back and we'll tap Android Wi-Fi because we'll go to the Wi-Fi option

like open Wi-Fi, show of available Wi-Fi networks can go to your settings yes settings then Wi-Fi. All right and are you now on the settings in Wi-Fi on your Android phone? Okay and let's look for the Wi-Fi name you have created under available networks. Select it and if it asks for a password okay then enter the Wi-Fi password you've set. Yes alright.

Alright, we will go back to the link sys app. We will finish the setup. Okay. Links is you can uh uh uh okay. Links the Linksys Smart Wi-Fi app. Let's open it back.

is it is it showing now done the Linksys app screen okay that's okay can actually go back to your home screen and then look for the links to smartphone app from there, it has the L letters with a dot, or do you have a square button on your Android screen on the right hands or left hand yes to click [silence]

So that you will see the the apps that were have been open. We can check if the link is up is showing from the list. Mhm. Yes. um letter L logo with a dot. or circle. Alright. Okay. and that's yes. Again tap done for that or next. Alright. And let's check for the next screen. Is there

Okay. Is there a. skip part? I guess we're only we only have one router you can skip to that part. Okay. next. Mhm. Okay. all right. Okay. tap to. All right. Yes please go to dashboard. And then it says getting router settings and we'll wait for the main dashboard screen and we'll check your wifi see if it shows online. Alright, so we can now test. Can we try to test your smart phone?

[KEEP_UNCERTAIN] Do you have okay so let's open? do you have another device that you would like to connect to the wifi that we can test it? Did, okay do you know how to connect it to the wifi? you can start connecting it, you can select the, wifi name you have created for your tv.

Ah. Yes. Yes, please. Do you have 10 minutes left with your paid support? And anything else that I can assist you with, Linksys? All right. Okay. Rest assured, your router is working and we're able to configure its Wi-Fi and it's online showing a solid green color, which is solid blue light. And I think we're all set. You just need to connect your TV to the new Wi-Fi name you have created. All right. Okay. You're most welcome, Cindy. And by the way, your paid support is now complete. If any session will be uh.

happen next time. It will be another session, a different session, okay? this is once again raquel cindy thank you so much for calling sis and for your time patience. Have a wonderful day. you're most welcome. Bye Bye. Um hello cindy. I'm not allowed to end the call. I can disconnect the call on your end. Thank you. You're welcome.