Speaker 1
[silence] Following options.
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available. To help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press 1 now. For out of warranty products, paid support may be available depending on your issue. To hear more about your service options, press 2. Please select from the following option. For in warranty products, our support team is available to help with performance and hardware issues. No option. Sorry, please select from the following options. For in warranty products, our support team is available to help with performance and hardware issues. Please have your device serial number ready. For assistance press 1 now. For out of warranty products, paid support may be available depending on your issue. To hear more about your service options, press 2. [silence] Press 4 for a customer service executive.
00:00
Speaker 1
Hi Josh. My Wi-Fi is down. So the the link this is blinking red. I just missed a big work call and I need to figure out how to fix this. One one parent node. And then one upstairs, I believe three. Well, right now it's red. My updates are still on
01:00
Speaker 2
Press 1 now. For out of warranty products, please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of- uh huh. Thank you for calling Linksys, my name is Josh. How may I assist you today? [silence] Uh huh got that one sir. And I do apologize for the inconvenience. Uh by the way sir, how many Linksys routers do you have? Uh huh got that one. And just to confirm, the light on the parent is currently showing flashing red. Is that correct? Uh
01:00
Speaker 1
Upstairs one in my my office was flashing red. The one downstairs, the parent node, I guess, right by the router is solid red. hang on a second. Very smart. Hang on a second. It is, Oh my god, 260. Can you hear me? Uh [REDACTED_CARD_NUMBER].
02:00
Speaker 1
Yes. Yes. My first name is Stan. Last name is Bortch, B-O-R-T-C-H, and my last name is Charlie, H-E-R-T. Dan Bortch, so D-A-N-B-O-R-C-H-E-R-T, 99@yahoo.com. Oh wait, wasn't that, didn't I just give you my email address? Oh, you're reading it back to me?
03:00
Speaker 2
Um, the, the, confirm, I, also ask, sir, your first and last name. Mhm. Thank you much for that, sir. And what about your email address? Alright. And what about your email address, sir? Is that spectrum, bt.comcast, [silence] no your Internet service provider? Is that spectrum or.
03:00
Speaker 1
Oh, no, my Internet service provider is Optimum. Oh, no, my Internet provider is Optimum. I did. I hit the reset button on the bottom. I held it, the little red button on the bottom. I held it, um, for I don't know how many seconds, and then, um, it just, it didn't come back online. Oh, no, it didn't come back online. No, I did no. I did not contact. I did not contact optimum. I'm calling you.
04:00
Speaker 2
AT&T Comcast Optimum. All right. Again, sir, thank you so much for the information that you have provided. And by the way, did you reboot or restart the parent node prior calling us? Uh-huh. Mm-hmm. All right. However, you already contacted your, sorry, your Internet service provider and assured that their modem. I see. So for this one, sir, we might need to reset and reconfigure the nodes. However, sir, if the issue persists, like for example, even the nodes have already been reconfigured, but still they are not be able to detect or doesn't...
04:00
Speaker 1
sure all right yeah let's do this first and if I have to I'll call in thank you all right so you can't help me is what you're telling me even if it's just one time even if it's just it's one time because I really need to get I need you need to get to work
05:00
Speaker 2
have an internet connection, I would recommend calling your Internet service provider, sir for them to check if if the modem has an Internet connection, okay? However sir, yes sir, however sir, I really do apologize sir, but uh the thing is, your device, this like the BLP000101010010001010101010101 which is the one that you currently have is already one of our end of support devices sir, so for this one, we can no longer provide assistance over the phone or chat. However sir, what I can do here on my end is I will be sending you a step-by-step instructions via email on how to properly reset and re-configure the nodes and rest assured that you will receive the email within 5 to 10 minutes. Yes, sir over the phone. I really do apologize.
05:00
Speaker 1
and if we can fix it, great, and then I'll, you know, in future, I'll follow the step-by-step guide, please. okay, thank you. Until I see what? A solid blue? That's right. All right, so just hold it down until I get a solid blue light, right? Well, hang on. So, now it's blinking red. Hang on. That's a very, oh, no, it's staying red. Wait, hang on. All right, it's not a bright blue. It's just kind of a faded blue. Is that right?
06:00
Speaker 2
Let's try this one. We will try to reset and reconfigure the main node, okay? So on your parent node, sir, kindly press and hold the reset button and do not release it until you will see the solid blue light. The solid blue light. Yes, sir. That's correct. That's correct, sir. [noise]. This is the solid blue light. Yes, sir. That's fine. You may now release the reset button and then we will observe the light on this [beep].
06:00
Speaker 1
Okay. [silence] Still the same faded blue.
07:00
Speaker 2
Current note, okay. Thank you. That's fine, sir. We will wait for the light on this parent node to turn to solid pink, purple or red for that indicates that it is already on setup mode. [silence]
07:00
Speaker 1
It's it always take a few minutes. It's not flashing anything. It's just kind of a faded blue. Uh-huh.
08:00
Speaker 2
uh yes sir I'll just confirm is uh the light on this parent note still flashing blue faded blue I see we will wait for another 30 seconds or a minute and if the issue persists uh we will press and hold the reset button okay alright Uh hi sir is the light on the eparent note still showing faded blue [silence]
08:00
Speaker 1
I said it is it's not a bright red. So I guess that would be more the pink that you were talking about. All right, one, two, three, four, five. Okay. Uh, not yet. It's still back it's not back to the pink. [silence]
09:00
Speaker 2
All right, that's great. So that means that the parent node is now on setup mode. So we will reconfigure this parent node using the five press setup method. Okay? So, on the parent node sir, just press the reset button, five times within five seconds. So it's like press release, press, yes sir. Five times. Thank you so much for that one. And kindly check if the light on the parent starting to flash. I see. Got that one, sir. [silence] [silence]
09:00
Speaker 1
1, 2, 3, 4, 5. Okay. No, it's flashing, it's flashing like orange. Okay, so right now it's still flashing orange. Okay.
11:00
Speaker 2
All right, thank you so much for that one. And then again, kindly check. Excellent. That's great to know, sir. That means that this parent node is now trying to detect the internet connection coming from your modem, okay? And hopefully the light on this parent node will turn back to solid blue or green. For that indicates that it is already online or working. However, again, sir, if the light on the parent will be like gone to solid red, that's the time that you really need to contact your Internet service provider, which is Optum, okay? and have them check if your internet service, sorry, internet source is, online or working. All right.
11:00
Speaker 1
it's flashing orange now it's kind of I guess that's kind of blue [silence] [silence] wait it just went to red now it's solid okay now it's solid it looks like solid red kinda pinkish I guess that's yeah I guess that's red
12:00
Speaker 2
Mhm. That's fine sir. We will wait for one to two minutes. [silence] Is it showing solid blue? Let's wait for another minute. Let's wait for another solid blue. Solid rest. I see ah See. [silence] [silence] Don't worry [silence] [silence]
12:00
Speaker 1
all right thank you thank you thank you bye bye by all right thank you bye
13:00
Speaker 2
We will wait for another minute and again if the light is still showing solid red after a minute, you may need to contact Optimum, okay? And again rest assured that you will still be receiving the email from me on how to properly reset and reconfigure the nodes. You're most welcome, sir. And I assume the light on the parent node is still showing solid red, correct? [silence] I see. So that means, sir, that the parent node is not detecting any internet connection coming from your modem. So again, sir, kindly contact Optimum for this one and rest assured that you will be receiving the email within five to ten minutes from me. Thank you. Thank you so much for your appreciation and you're most welcome, sir. Again, I really do apologize for the inconvenience and thank you so much for calling Linksys. Have a great day, sir. You're most welcome. Bye-for-now.
13:00