V2 Rubric Detail — b5037588-6514-11f1-a…

Welcome to Linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press 1 now. For out of warranty, please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. [silence] [silence]

Thank you for calling Nexus May. How can I help you? I'm good, thank you for asking. I hope you too. Okay, for remote access, we don't have any more for that router. And the light status of that one right now, is it solid purple? What's the color? [silence]

Probably, but if there is a green and yellow light there, blinking, and a steady green light, that means the port is still being detected. You can do instead a five-prest. Reset, press, release, press, release, press, release, five times on your router in order for it to be set up immediately. So it should be done, quick 5 press within 5 seconds. Press, release, press, release, press, release. You can actually do that to your router. Reset button.

It should blink purple after. And then blink in red.

u h-ha-t-cha-tcha-t-cha. Check your Wi-Fi list if you have their link, just set up Wi-Fi name. [silence]

it's solid blue? And just check your Wi-Fi, if it's still having no Internet. Check if you can connect to its Wi-Fi at least, which is developed set up. That's actually your Wi-Fi. The password is on a sticker underneath.

May I have the serial number of your mobile device, please? Yeah, go ahead.

now that's it three two alpha one zero Mike to Bravo alpha zero two four eight eight okay let me just check that one here what's the model number again aider okay because our system cannot see it here but you own that device less than a year or more than uh okay I was able to pull up a record here under Brandon Scott Stephen four at gmail.com account and it shows here that it's indeed it's offline and it was first connected Yeah, you're not going to be charged for this. I just check if this router is just need to be set up. But it turns out, even if it's already set up, it still ended up having a red light, which means that this MR 9,000 is no longer communicating to the modem. The port is still working since you can see a green light and a yellow light on the Internet port. It just really needs to be a further check. Right now, is it still solid red? What's the color? Okay. And prior to calling Ash brand, did you already try to restart both device the proper way? Okay. she had a static IP on the modem, so he's going to be available for a quick connect but he didn’t have

you can try that one okay. and I can just stay on the line 10 minutes max by the way for out of warranty routers, not unless if you'll proceed to our paid connect option, but that will cost you $15 for just one-time troubleshooting and but I can send you email and that email is for free. email contains instructions on how you can troubleshooting instructions for no internet connection. and that will be for self-help.

Aye, aye, aye. Sure. If ever, then, that means there's something wrong already with the router. Uh, it will be really a great help if you have a desktop computer or a laptop that can be wired directly to your modem. Do you have a computer that can be hardwired? Okay, that's even better. You can do MAC clone, if you're familiar with that. Getting the MAC address of the modem by connecting the computer wired, uh bypassing the link stick, like connecting your computer wire directly to the modem and get its physical address or MAC address if the computer is online, okay? Because you'll have then to clone it to our router.

And our router's dashboard there's a Mac clone option so that the router will think, I mean the modem will think that it's still the computer wired to it and it will give it's internet to the router. That's actually the last troubleshooting doing Mac clone. Alright, I'll just send the rest of the instruction to your email, okay? For that one, since we don't have routers anymore from our end, it's all on our resellers, we can only replace those routers that are still in warranty and then for discounts like that it's already on our resellers, it's already up to them. Seems we don't have routers up there yet, even on our website, there's no add to cart as well. [silence]

option anymore. Right, do you have any other questions? Uh huh. You're welcome. You take care of it. Bye for now. Bye bye.