V2 Rubric Detail — b503afcc-7963-11f1-8…

Well, first of all, is there any way to increase your volume Ma'am? I can barely hear. I can barely hear you. [silence]

That's a little better. OK. Well, let me see if I can read this. talking to an old lady, so this should be fun. Um my serial number on my linksys router, I think it is is it looks like 5. It's either a zero or an O U one again, zero or O whatever. Ema and Mary 1 4 0 0 3 6 8 8 [silence] My internet server-

[silence]

model number. Ah, there it is, MR20MS. Do you need anything? Do you need anything else? Do you need anything else off the back of this thing before I put it down? Okay, thank you. I'm not trying to be one, really. This is like going to the gym for me. You should, You should see my office. So, anyhow. What's my last name?

My first name is Deborah or I go by Deb just E-B. It's my Microsofts2828. It's yeah 24@MonroeAccess.net [silence] I'll say that again ma'am. I'm sorry [silence] Oh, oh, oh, oh, oh, okay. Listen between all those been deaf. I I'm so sorry. Please I'm not trying to be funny with you. Okay. Um, okay. Here's what's happened. I had the previous

model and it finally went completely or so I thought and my internet had been out for a couple of days okay so I just restarted it and it picked up and it went for a little bit and it quit again so I put a brand new linkus in today and that's all the serial numbers and everything I gave you this is the new one okay well here's what's happened when it came in it it told me to go to the link hold on I'm not very good at explaining this because I don't understand it very well but hold on um it made me go to link setup EDE all right which I did and I put in a password and I said solved it. And lo and behold, that gave me internet, okay? And I've contacted Meru Access and they say their internet's running. But the problem is, is once I set up this thing that this lynces EEE, that's required by this model, it's taken me off of my actual internet connection that I've had for years, which means that my my smart TV doesn't recognize this lynx setup EEE, which means that I'm if anything, I'm gonna lose it because I have no clue how to do that. Is there any way of making the lynx setup EEE, what I've, had as far as my, name, as far as my, my network. See my old one was new 2022, dev. That was my, my old, um, network name. And now this thing has changed it over to links is set up E-E, and it doesn't, it doesn't recognize that on my smart TV, which means I've lost all of my smart TV. And when you're old, believe me, the TV is pretty much your best friend besides your dog. Who happens to be a service dog. Are you getting beginning to get the gist, just that you're talking to somebody that is, um, was not raised on high tech stuff. So,

coming up with ZD from here powers up k it doesn't work with anything around here it doesn't you let me say let me say if it if it'll connect with any of my Bluetooth this LED is running yes this my smart TV because it's set up

with the old network name. Yeah, I'd like it to go back to the old name so that all of my, my stuff recognizes it. Now, my smart watch, it says it's connected. So it's, it's, it's picking it up, but it's just not working for my smart TV and I'm not sure why. It's not giving me internet for the smart TV. Can I download what please? That's, that's what I've got on up right now. Um, hang on.

I'm saying the regular linksys app. Okay. I'm going to hit open again. And I'll tell you where what page it's at. Right now, the page that it's got me on is terms and conditions and user license, terms, privacy and I agreed to all that because I've been with you for eons. Then it goes connect the router. It tells me how to do it. And then it says it's already connected. So, okay, going. Okay. So far so good. Okay. And that's as far as it'll go. It says plug in your router near your modem or source. What do you say? Okay. I did that. It's connected. Okay. The next one says plug additional nodes into power near the router. Which I did. What it's exactly exactly like it was before. It says make sure

[KEEP_UNCERTAIN] everything is finished starting up and no light is solid now okay? and then it says this could take up to a minute okay? I've done that. I said use okay? the next one is use the same wi-fi settings as links of set up BDE and it says devices will automatically connect if they see the same wi-fi name and password. [silence] I'm at a little bit of understanding. you dare say that again please? [silence] now. what it says? well it says. okay? here's the question again. use the same wi-fi settings as link.

set up eDE, devices will automatically connect if they see the same Wi-Fi name and password. Then I've got a choice of yes or no, create new Wi-Fi settings. And I'm scared to touch it because I don't understand it. Check that one. Okay. All right. Name your Wi-Fi. So can I go back to what I was doing before? Okay. You see this didn't pop up before you came on the line. So, thank you. It decided somebody smarter than it was on the line. Hold on just a second. Okay. It's capital.

care if you know this or not capital N little E W new. Um, 2022. That was my last time. Whoa, hang on a second. Okay. And I am going to put in the password that I'm used to. Which is another long one if somebody figured this out, they're pretty sharp cookies. Let me see. Okay, I've got everything the way it was before. Next save, yes. And then it says that security.

[silence] Okay, now time out. It says WiFi name and it it it gives what it had on the back of the Linksys. [silence] It's coming up. [silence]

Oh, okay. I'm sorry. Hold on a second. It says, let's connect to your new Wi-Fi. And it gives me the old thing. PD again. Just stay to one. connected. return to this app and tap next. below. okay. hold on a second. let me see what it tells me. looking for your child phones. I don't know. it says it's going to check for anyhow. sorry. something about we were going to do something. but I darned if I'd heard.

okay. hang on. I'm okay. well, the phone is locked up, I can't go anywhere and you're telling me to do something and I can't go with you. so just a minute, please. okay. this could take from four to six minutes per child mode. I don't have any child. I don't even know why you're doing this. do what? hang on. oh, got you. I got you. well,

[KEEP_UNCERTAIN] I wish I wasn't such a problem patient for you. I'm trying not to be, but I'm just having trouble understanding you today. That's all. And it's it's me. I mean, So, well, that's about two-thirds of the way done.

[DOWNWEIGHT] It's still stuck on this child mode thing, ma'am. No, ma'am, it doesn't have a next or anything. I'm just sitting here looking at this thing scroll across. Okay, finally wa- Okay, finally, the next page says, 'there was a problem adding child modes.' Restart them and try again. Uh, I don't want to. And then down below, it says 'next'.

So, I'll go ahead and hit next, get out of this. I hope. Okay. Help us help you, automatically send error reports to Linksys, send diagnostic data to Linksys. Next, go ahead and move your child nodes. Really? I'm just going to hit finish. Okay. And then it says Linksys setup is ready, connect your devices to your new Wi-Fi, go to dashboard. I remember you saying something about dashboard. Okay. It says securely locking you in.

Getting router settings. Get notified of connectivity issues and network updates from Linksys and allow. I'm assuming. And then it says, Linksys setup EDE is online. It says the Linksys app are notifications from Linksys app are turned off on your phone. Go to your phone app settings to turn them back on. Go to settings, turn them on. Okay. Then notification types, I've got lock screw badge pop-up, all allowed. So which one just lock screen badge, I don't know. Badge, okay. All right. And it just says allow sound and vibration. Okay, so I did that. And now it doesn't tell me to do anything. Oh, thank you, partner. Uh, no, I'm not. I'm I'm I'm where that notification is. Do I need to go back to the links? Okay, hold on a second. Well, I did that and it took me there.

All right. Now, I've got, it says nodes, wi-fi, links all VDE, guest access, parental controls. Yes, ma'am. Okay. Okay. Wi-Fi settings, I got that. And it says the Linksys setup E D E and then the passcode they gave me. Okay. OK. OK, time out. Time out, oh, please.

1st hope. I did say you want to order. Oops, I don't say no. I'm scared the dust to move anything because I'm not sure I understood you it says WiFi name. Then it's got WiFi password. Then it says WiFi settings advanced and then connect a device with WPS. That's my four choices. Which one am I supposed to do? 20. 22. [silence] I've got this.

So careful that I don't hit the wrong key. Yep, I've already screwed it up, hold on. new. terminé. Okay. And then my password. Okay. Okay. It says it's restarting my Wi-Fi. Oh, you've got the patience of Job, my friend. I don't know that I can put up with me. So. [silence] I'm sorry, man, so I'm. All righty. Lo and behold. Can I be connected, darlin'? I'll be connected. Well, my Wi-Fi says I'm connected. Hang on a second. [silence]

Well listen, I thank you but I think I'm on a go list now. And of course when when it's tears up again in four years, cuz they last about four years. I'll be calling you back again and I'll be deafer and dumber than I was before, so. Oh. Well, thank you. I'll tell you if there's any survey to be taken, I'll try my best to do you just, the justice you deserve. Okay. Okay, I'll make sure I respond appropriately, okay? Okay, thank you, ma'am. Bye-bye.