Speaker 2
Welcome to Linksys Support. To assure quality service, your call may be monitored. Please remain on the line for assistance. Hi, thank you for calling Linksys. This is Joy. How can I help you today?
00:00
Speaker 1
Oh, hello. I'm trying to set up the parental controls on my router, which I've done, but they don't seem to work. Can you help me?
00:16
Speaker 2
Um, yeah, sure. May I have the serial number of your Linksys device, please? Mm-hmm. Okay, just to verify, if I got it correct, that's 65N for November, 10M for Mary, 2C for Charlie, A for Alpha, 36966, correct?
00:25
Speaker 1
65N10M2CE36966, not the A, the A is an E, C-E, no E, E for echo, C-E-3-6, community broadband,
00:59
Speaker 2
a for alpha b for charlie a for alpha e for echo okay and who is your who is your internet service provider community fiber okay we have your first and last name sir how do you spell your last name
01:12
Speaker 1
brand but i can't remember the cause community um something community fiber that's the one yeah yes uh first name is robin last name is castle so c-a-s-t-l-e it's robin dot castle 24 at gmail.com
01:39
Speaker 2
and lastly your email address okay thank you all right so um where did you configure or set up your
02:05
Speaker 1
Yes, there's a web interface, so I'm doing it on an iMac, yes, yes, yeah, CA, yeah, the
02:14
Speaker 2
parental controls on the Linksys app or on a computer on the web interface on your iMac so right now you're still on the web interface alright so kindly click at the back can you go back to the main dashboard and then can you scroll down at the very bottom of that page and can you see and use your license agreement private statement yeah kind of click the a yeah and then once click the a you configure your parental controls again to set it up again and select the device or what settings yeah then um how do you like these like the parental
02:22
Speaker 1
parental controls, yeah, yeah, yeah, just want to turn certain devices off through the
03:33
Speaker 2
controls like just um booking specific websites or just some devices can you
03:49
Speaker 1
night to remove devices, well, if I go to, yeah, specific times and then I click on edit
04:01
Speaker 2
remove devices or you don't have that option yes or just select that specific device again and then choose to how you would like to block it you you can block bucket always never or schedule specific time okay okay i see um have you also tried to check
04:08
Speaker 1
it and at the moment and the one I've chosen it's blocked from midnight till seven in the morning but it doesn't turn it doesn't turn the internet off at that time uh no it's uh it's another
04:45
Speaker 2
on that specific device if it's mac address are on like what device is it is it an apple device try you can also try to check that specific device the mac address of that specific device
05:07
Speaker 1
computer but just a uh a windows computer how would I know that yeah right and if it says
05:20
Speaker 2
if it's generating a random MAC address because if it's generating a random MAC address parental controls will really not work for that you can check the settings on that device yeah and check navigate where you can see the MAC address check if it's randomized or not yeah it will not work if the MAC address
05:32
Speaker 1
is randomized, it won't work. So I'll try that first then. So I'll phone you back. I'll phone
06:08
Speaker 2
Just randomize. Mm-hmm. Yes. So, try it.
06:15
Speaker 1
back. Yeah. All right. I'll have a look at that. Thanks then. Okay. Okay. Bye.
06:24
Speaker 2
Yep. Okay. So, just feel free to call us back after if you need more help. Mm-hmm. Okay. You're welcome. Have a good day, sir. Bye.
06:24