V2 Rubric Detail — b6c0f542-765f-11f1-a…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-07-02 21:48
Duration
62m 53s
Contact
Andrew Emory
Issue Type
Router Setup
V2 Outcome
Successful Resolution
V2 Band
Needs Improvement

Agent & Case Context

Agent
Paulo Real
HappyFox Case
#TE00135356
Support Country
Other / Unmapped
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: No Internet
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (3 hallucinated segments). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution3.00/5
Accuracy3.00/5
Communication2.00/5
Protocol2.00/5
Efficiency2.00/5
Overall2.8/5

V2 Rubric Scores

Resolution4.06/5
Technical2.50/5
Communication2.50/5
Ownership4.29/5
Escalation5.00/5
Customer Exp2.50/5
Overall69.7% (+13.7)

V2 Grader Summary

The agent achieved a successful resolution with solid white on all nodes and customer confirmation of improved network performance. However, troubleshooting was technically accurate but disorganized, with unnecessary steps and minor inaccuracies. The interaction lacked optimal communication clarity and efficiency, though ownership and outcome were strong.

V1 Case Analysis

Assisted customer in adding a child mesh node. Performed factory reset, used Pair button on parent, accessed web UI via http://myrouter.info, disabled Express Forwarding, and added node via Add Wired Child. Node achieved solid white LED. Advised on signal strength and optional firmware update.

Troubleshooting Steps
  • Performed hardware reset on the child node.
  • Used the Pair button on the parent node to initiate discovery.
  • Accessed the router’s web UI (myrouter.info) and disabled Express Forwarding.
  • Attempted to add the node via both wireless and wired (backhaul) methods.
  • Monitored LED status to confirm successful pairing.
Key Observations
  • Agent eventually achieved a solid white LED on the child node, indicating successful pairing.
  • Repeated and confusing instructions around the Add Wired Child step caused customer confusion, especially regarding cable connection timing.
  • Agent never confirmed the product model, though use of myrouter.info and Express Forwarding suggests an SPNMX family device.
  • Agent failed to clearly summarize the final status and next steps before ending the call.
Positive Highlights
  • Eventually guided the customer to a solid white LED on the child node, indicating successful mesh addition.
  • Used the correct local web UI URL (myrouter.info) for the device family.
  • Correctly instructed the factory reset procedure (hold reset until LED off, release on blue).
  • Correctly advised disabling Express Forwarding, which is a known requirement for adding nodes on SPNMX models.
Agent Errors / Gaps
  • Provided conflicting and unclear sequencing for the 'Add Wired Child' step (e.g., [15:00] 'just prepare it for now' vs [16:00] 'click first add wired child node, then connect the cable'), causing customer confusion.
  • Did not ask for or confirm the exact product model early in the call, despite using model-specific features like Express Forwarding and myrouter.info.
  • Failed to summarize the final status and next steps clearly before ending the call, leaving the customer uncertain.
  • Gave incorrect advice about IP limits (claimed 2000 nodes possible, then 253 IPs), which is not accurate per KB and irrelevant to the issue.
  • Did not verify whether the customer successfully accessed the web UI before proceeding with complex steps, risking wasted effort.

V2 Indicator Ratings

Resolution
R1 Met Issue actually resolved conf 95%
Customer confirms at end: 'the third uh router which is may chain has a good signal and it's solid white so i'm glad for that' and 'it's going relatively well' — indicates resolution.
R2 Partially Met Diagnostic thoroughness conf 85%
Agent performed resets and pairing attempts, but troubleshooting was disorganized: repeated steps, unclear sequence (e.g., disabling Express Forwarding without justification), and no initial LED diagnosis before acting.
R3 Met Correct resolution path conf 90%
Agent pursued best-effort troubleshooting for a complex mesh setup issue without dismissing the customer; no indication of warranty status, but actions align with OOW support expectations.
Technical Accuracy
T1 Partially Met Technically accurate info conf 80%
Agent identified symptoms (LED colors) but did not establish root cause; actions like disabling Express Forwarding were not logically tied to the symptom (node pairing failure).
T2 Partially Met Appropriate tools / resources used conf 85%
Agent used myrouter.info and device list, but failed to use the KB-appropriate Pair Button method correctly — instructed 'press for two seconds' when 1 second is standard, and did not verify model compatibility first.
T3 Partially Met No misinformation conf 80%
Agent incorrectly claimed Express Forwarding affects node pairing (not supported by KB); also misstated IP limit as '2000' then '253' — minor inaccuracies that don’t derail resolution but reduce technical precision.
Communication
C1 Partially Met Clear & professional language conf 85%
Agent maintained basic control but allowed multiple long silences, repeated instructions, and unclear transitions (e.g., switching between wired/wireless methods without clear rationale).
C2 Partially Met Confirmed understanding conf 80%
Agent used technical terms like 'Express Forwarding' and 'RSSI' without explanation; customer showed confusion but agent did not adapt or confirm understanding.
Customer Ownership
O1 Met Ownership & empathy conf 95%
Agent owned the case throughout, did not transfer, and followed through on all steps despite complexity.
O2 Partially Met Proactive follow-through conf 75%
Agent gave time-based expectations ('wait 2–3 min') but did not set a clear overall timeline or summarize next steps after each phase.
O3 Partially Met Closure confirmation conf 70%
Agent acknowledged 'the last guy' but did not review prior actions systematically or avoid re-asking about reset attempts already described.
Escalation Judgment
E1 Met Correct escalation decision conf 95%
No escalation was warranted — agent was making progress and ultimately resolved the issue using standard procedures.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation occurred and none was warranted.
Customer Experience
X1 Partially Met Customer effort minimised conf 80%
Agent was polite and used 'sir' frequently, but did not acknowledge customer’s frustration with prior failed attempts or express empathy for repeat contact.
X2 Partially Met Tone & rapport conf 75%
Agent responded to questions but maintained a technical, procedural tone; did not adjust pace or simplify language when customer expressed uncertainty.
X3 Partially Met Overall experience conf 80%
Customer had to repeat reset and cabling steps multiple times; agent could have streamlined by confirming node model earlier and selecting one pairing method.
Call Transcript94 turns · 102 lines
Speaker 1
This is Linksys Technical Support calling. This call is recorded for quality assurance. Please hold as we connect you to a Linksys specialist. Hello, this is from Linksys Customer Service team. We speak to Andrew. Okay, so yeah, this is actually follow-up called about your regarding your concern about your device. Is this the best time set for us to work with the case or with this ticket? Okay. Okay. So, before we proceed, I just want to confirm. So, right now, so the parent node is working. It's just the child node or you are having issues adding the child node, right? Mhm. Yeah, the node. Yeah.
00:00
Speaker 2
Hello? Yeah, this is Latrice. [silence] Oh, I'm so sorry. I thought this was a different company.
00:00
Speaker 1
Yes the child No, OK yes, the parent Node, OK. OK. So, OK, so what Status like the child Node right now, sir? OK, can you plug? Oh, that's ok, OK. Can you plug it, next to the parent Node, Yeah, go ahead. All right, no, it's up to you. Yeah, it's ok. What randomly picked one? Yeah, that's fine, sir. It doesn't matter. Yeah, that's ok, that's OK Anything
01:00
Speaker 2
I have not gotten two nodes that were broken the other day. So I just have one node running right now which isn't great. There I don't believe they're plugged in right now. So everything's off except to parameter. Yeah, I'm not actually sure which one to try though. I guess I'll just randomly pick one. Yeah, well, one I think formerly was apparent node and one a child mode and I'm not sure that they have, I don't know which is which anymore. Yeah, well, I plugged one in, the light on it is flashing blue.
01:00
Speaker 1
It is switching and till it turns solid. Just give it some time. [silence] How is it going though? What's the status light? Did it turn solid? Okay. Is it blinking blue or red? Okay. Let me know if it starts blinking red okay?
02:00
Speaker 2
It's still blinking, no. Blue. Yeah, I'll let you know if it changes. So far it's just blinking blue.
02:00
Speaker 1
But you so when the router starts flashing did it flash red or no, just blue. It went like flashing red. Mhm. Uh, no, sorry I'm just. Yeah I'm transcribing
03:00
Speaker 2
Okay, it's solid blue now. Well, what happened, what I actually noticed was a problem was that the, the child node in my office flashed red. The main node seemed to be fine. Um, at least the light was solid white.
03:00
Speaker 1
just referring to the the device that we uh that we plugged in. Yeah, it did flash red. When you plug in the power. Yes, yes, that's the main, main issue. Uh, before. Yeah, I mean, when you plug in the node, yeah, right now. Yeah, you mentioned it flashes blue, right? Did it, also flash red, for a while? Then blue. Okay. Okay, so let's try to reset it first, sir, okay? Because, yeah, they should be flashing red. Okay, can you, let's hold the reset button, sir, on the this child node. So, make sure to press the, the one, the smaller button. Press and hold it until the light turns off. Then once the light turns off, keep pressing until you see the blue light. So, once you see the blue light, that's the time. [silence] Uh, that's the time.
04:00
Speaker 2
Oh, I don't know what - I don't know which one it used to be. I don't know what it used to be. I think it - I think this was probably formerly the parent node. And I think it was solid white, but there was no internet, if I remember correctly. It it was, it's now solid blue. No, it is not flash red since I plugged it in. Yeah.
04:00
Speaker 1
Um, you release the reset button and make sure it follow that cycle. Let me know if it turns off. Yeah, keep pressing. Yeah, keep pressing. Wait until it turns off. Keep pressing. Until you see the blue light. Okay, release. Let go of the reset button. Then let me know, so if it turns back to solid blue. And how far is this node server from the parent nodes? Is it just next to it? Okay, good.
05:00
Speaker 2
Okay, holding the reset button has turned on a blinking red light. Yeah. Yeah, it's off now. Okay, now it's blue. Yeah. Yep, I did. Uh, right now it's blinking blue. [silence] And enter two.
05:00
Speaker 1
Okay, so let's try to, yeah, please go to the parent monitor, then press the pair button. So it's the big button. Press it for two seconds. Okay. Yes, yes on the parent monitor. Yes, just two seconds. The bigger button, press that one for two second on the parent monitor. Okay. I just flashed white. Then, okay, can you also check the child monitor, the light on the child monitor right now? How's the parents? Did it, it turns back to solid white or still flashing? Mhm. And about how's the child?
07:00
Speaker 2
Okay, it's solid blue again. On the parent node, and then release it. Yeah, I did. It's flat the parent node flashing white now. It's solid blue. Not yet. I just turned back to solid light. Solid blue.
07:00
Speaker 1
Still solid blue? Hmm, okay, how about this one sure? Do you have a computer that is currently connected by a Wi-Fi? Or wired to the child? I mean, to the parent node? Uh, just the parent node, sir. Yeah, please connect it to the parent node. Wired or wireless? Yeah, it's up to you, sir. [silence]
08:00
Speaker 2
Yeah, uh-huh. They're both should, the parent node is white and the child node is blue. Um, I have, I have a computer that's not connected. I have a computer, I have a laptop and I can plug it in by ethernet to either of the two nodes. I'm
08:00
Speaker 1
Yes, to the parent now. And by the way, is it okay? By the way, is it okay if you should write the remote access to your computer? Oh, okay. Yes, yes, that's okay. Okay. Let me know if you have a computer that is wired to the router right now, yes, to the apparent node. Yes, that's okay, that's okay. Oh, Wi-Fi, we will do. Yes, Wi-Fi will do. If it's already connected, it should be fine. Okay. So, on your computer, sir, please open a browser.
09:00
Speaker 2
[silence] Um. [silence] Yeah. Yeah, I guess I guess I don't mind trying the Wi-Fi. I think the parent node has been working. Go ahead. [silence] I'd rather not. I I can I can do the commands. [silence] It's not wired, it's connected via Wi-Fi. Do you want me to wire it? I can. [silence] I thought you just said I could use Wi-Fi or [silence]. Okay. Yeah, well, I'm on the Wi-Fi network.
09:00
Speaker 1
Then please access myrouter.info. Okay. So, for router password, sir, please type in your router password. Okay. Let's go on the setup page. [silence]
10:00
Speaker 2
Okay, he's asking for the router password. Yeah, I have to [silence] I find it, but I believe I have it here. Okay, I'm logged in.
10:00
Speaker 1
Okay, can you see the, CA on the bottom of the pager? Yeah, click on CA. Okay, after you click on CA, click on connectivity. Okay. I guess we'll try to, we're not yet. Please click first on administration. Then under administration Windows, please uncheck express forwarding. Yes, uncheck it. Then click on apply.
11:00
Speaker 2
I believe I've tried to add the node this way and it didn't work. CA router setup next. Okay. Seems to be working now. Okay. Okay. Okay. uncheck it. Okay. Do I hit okay or had another
11:00
Speaker 1
Apply applied apply save the changes and OK. I just proceed. Yes, click on OK to confirm. Oh. OK, so after that please click on CA router set up. then after clicking CA router set up click on add wireless child. Let's see if it makes a difference. I don't need to just click just click apply.
12:00
Speaker 2
your router's applying changes they actually perform it and cause your devices to temporarily you lose connectivity May take several minutes please wait until the operation is completed so I hit okay I read the message and I hit okay yeah it's waiting okay okay it looks like it's done okay so I clicked on it do I need to hit apply or okay
12:00
Speaker 1
minute. wireless. You'll need to click on Apply hmm okay good. Let's wait until it changes the color Yeah, let's wait until it turns back to solid. Hopefully it turns solid white Flashing what is it pulsing blue? It's still solid when you try to press it again to add wireless channel yeah
13:00
Speaker 2
Yeah. Yeah, it made the main node flesh white. And I believe the child node flesh blue. Um What? Yeah, I believe they, the main is mostly white, the child is still blue. Um I don't think it's flashing, it's just blue. Yep. It was flashing, they were both flashing. Ah, but I don't think it's flashing anymore. We have solid white on the main node and solid blue on the child.
13:00
Speaker 1
Yeah. Yeah, trying to present again. Okay. Okay. Let's try this one sir. Can you try connecting this wire to the parent node? So from let's try to add this as wired instead. Yes. Yes. With express forwarding disabled.
14:00
Speaker 2
Yeah, I've uh, I did this to the last guy, it didn't seem to work, I don't think. yeah, I did. Um, not yet. Let me note is flashing while the child is not flashing. It's just blue. Yeah, I think I did that last time as well, and it didn't work. But we can try again. Do I use the
14:00
Speaker 1
the internet port from the vacant port on the main router going through the internet port of the child I mean ethernet internet port of the child okay by the way sir we don't plug anything sir for now so just prepare just plug in the other end of the cable to the vacant port on the parent node okay yeah just prepare it for now yeah you do not okay so on the parent node sir yeah I still under see a router set up is the add wired child node button grayed out or is it clickable okay can you click on
15:00
Speaker 2
no, the internet port in the main router is taken. yeah, okay. yeah, yeah, yeah. So that's what I did. It's, it's just the top. go ahead. [silence] Okay, well, I already plugged it in, but I just unplugged it. Yeah. [silence] It's grayed out. [silence] Uh,
15:00
Speaker 1
[silence] Up add node. Do you have there the option up add node? Okay, click I'm don't need a complete connecting child node. [silence] Click on [click] then after that click on add wired child node. [silence] Yeah, that's the time you plug it in to the internet port of [silence] [silence] Click first add wired child node, then connect the cable to the child. [silence] Yeah, then connect it to the internet port after you click on add. [silence] [silence] Add wired child node. [silence] Uhno no no just click on add. [silence] It after you click on add
16:00
Speaker 2
Yeah, now it came back before I plug it in, I'm saying do I plug it in first and then click add wired child node, or do I click first and then plug it in? All right. Yeah, yeah, Ethernet port on the parent and internet port on the child do I need to hit apply? [silence]
16:00
Speaker 1
Wire child node click also the add wireless child mode. How about a child? Let's give it two minutes. When?
17:00
Speaker 2
Tab
17:00
Speaker 1
Wait with sir waiting sir can you double. i know what's the serial number of the child node ? that we are trying to add. And 2 5 3 0 4 2 Okay that's 5 8 W 1 2 0 3 Mhm yeah hopefully sorry, but this seems to be a different node to 0 3. uh yes sir, yes sir if you don't mind. Mhm. Okay got it sir.
18:00
Speaker 2
Well I think that might be working. This is the first time I've seen the child mode is now blinking white. So that's good news I think. Do you do you need me to repeat the serial number? 58 W 1 0 M 25 D 0 4 2 0 3. Thank you.
18:00
Speaker 1
What's this? It's right in the channel right now, sir. Okay. Okay. [silence] OK, let's give it time, sir. Let's give it one another minute. Let's make sure it stays solid white before we uninstall the Ethernet cable. Uh later sir. Later. Let's make sure it first turns solid white while next to the phantom node before you relocate. Yes. Not not right now yet. [silence] Okay. is it still solid white, sir? Okay, try to unplug the Ethernet cable. Yeah, that we plug from the yeah to the one that we plug into the child, node. Just the ethernet cable. OK. It should blink.
19:00
Speaker 2
[silence] Okay, I think it's solid right now. Well, [silence] I'll [silence] also have to unplug it from power to move it to its correct location. [silence] Yep, that's what I meant. I wasn't going to do it right now. I'm just saying I can't just unplug the Ethernet, I'll have to unplug power eventually too. Mm-hmm [silence] Yeah, it's unplugged.
20:00
Speaker 1
Red. Right? It should be blinking red by now. Mm. Can you go to, go back to the, the routers, page? Then, please click on device list. Yeah, how's it? Oh yeah, please click on. Yeah, I'm sorry, please. yeah click on OK okay yes please yeah that's okay click on OK then click on device please yeah okay yeah should blink red since we unplug the ethernet cable
21:00
Speaker 2
Solid white. Uh-huh. I don't see. All right. We were still on the, the pop-up from the CA thing or whatever or we're still whatever it was. I didn't see it, but I, I closed it out and got back. Sorry. It was stuck on waiting. Now the child mode is blinking red. It is. [silence]
21:00
Speaker 1
Okay. Is it still flashing red right now, sir? Uhhh, let's wait until it turns solid.
22:00
Speaker 2
Yeah. Yes, The device list came up and the child node is blinking red. Mm-hmm.
22:00
Speaker 1
just give it two to three minutes okay good okay good good that means it's working now then let's uh let's give it some time to make sure it stays solid yeah before we do the same on the other node yes yes sir you can add more nodes actually sir it doesn't have a limit as long as it's within the what you call this so long it's it's within the
23:00
Speaker 2
Yeah, I believe it's turned solid white now. Can I buy more of these and continue to expand the network wirelessly? What's the limit? How many nodes can I add?
23:00
Speaker 1
Class C. With class C, you can do class C. So the maximum nodes is 2000 and so the maximum number of IP address and the router can provide it up to 200. 200. it's not right and now that's 200. 253 IP address. So it can actually, yeah, 253 IP addresses. yes. Yes. That's the recommended set option. It should be, yeah, this is changed. Yeah. So you can actually add more nodes as long as it is within that what you call this with as long as it is on the, it is within.
24:00
Speaker 2
So, but let’s let me clarify. Yeah, I understand. I don't need that many. Let me clarify though. Um, it wouldn’t be within reach necessarily of the main node. Can they be daisy chain together to extend the network? Okay. Okay. Good to know.
24:00
Speaker 1
Okay so this actually depends on your network environment, so as long as the node can get minus 68 dBm for RSSI, they should be fine. So that's if like an open area, it can actually reach up to a maximum of 30 to 40 feet, but if there's a walls in between, then the signal might degrade. So that still depends on your network setup. Okay, did it stays solid wise? Yeah. So the best thing you can do for that one, sir, is for this, it
25:00
Speaker 2
Mm-hmm. What's the distance that the nodes are rated to work at? Like how far apart can each node be? Yeah, yeah. Yeah. It did - there are some walls in between. Um yeah, there are some walls in between.
25:00
Speaker 1
it's like a trial and error so you have to place the node on other spot then check the app how much signal strength it is getting from the router at least minus 68 not above minus 68 that is already week yes sir yes yes we will move to the third node can so just recrate it later so just get first the third node we will add the third now yeah you can just turn off the yes yes go ahead yeah go ahead just recre pouvait that no yeah Recrate it
26:00
Speaker 2
yeah yeah so I I think I think it I've got a plan for it but um I'm gonna need maybe one more node the problem is getting the signal into the basement um I'm on the second floor and I don't have any nodes on the first floor but I might be able to put one on the landing so I mean can we move this node and set up the third node is that uh possible well I want I would like to relocate it now because then it'll be in place when I go to relocate the third node okay
26:00
Speaker 1
Yes. Mm-hmm. Okay, then wait till until the light turns solid white, okay? Yeah, let's, make sure it is not... uh-huh.
27:00
Speaker 2
Give me a minute, then I'm going to try a new, see I have, uh, some devices in my office, and I like having the node in my office, because then I hardwire the devices to the child node, but I think I'm going to put this kind of by the laundry machine, so that it can maybe, uh, I can put a third one on the landing. Um, that's not necessarily your problem, or anything you need to worry about, I'm just sort of saying, I would like to find a way to get the signal into the basement, and so far I haven't been able to. But they just don't want me to do that. So, okay, I just moved the child node, uh, to on top of the washing machine. It's a great place for it now. But yeah, I'm looking at it right now. Just waiting to see what happens. Yep, that's great. Just went from solid blue to blinking blue. [silence] Still flashing blue. [silence]
27:00
Speaker 1
Okay it blinking red right now sir or blue
29:00
Speaker 2
now it's blinking red. [silence] ok, I think it's solid lightning.
30:00
Speaker 1
all right, so let's move on sir to the second mode. Okay, so yeah, please plug in first to the second child mode. okay. Yeah, just take your time sir, no words.
31:00
Speaker 2
Sure. Okay, what do you want me to do? Yeah, I've got to retrieve the power cable from my office where the other one originally was. So, give me a moment.
31:00
Speaker 1
Okay. Yes, yes. That's okay. So you can just yeah, much better. So you can identify which one is which.
32:00
Speaker 2
Okay, I've got the power cable. Yeah. Um. I guess I'll do
32:00
Speaker 1
uh it doesn't matter if you can access the app you can do it on the app if you have the lens page you can also do it on there under device list. [ silence ] yeah, so that's a weak a signal so then that node might not getting like a good connection on that spot. So maybe so you can move it later somewhere yes, little closer or something
33:00
Speaker 2
that in the link, just app. Or should I do it through the computer and that router page? [silence] Okay. Yeah, I wasn't on Wi-Fi with my phone. But let me try again. It's getting better settings. Okay. Two nodes. Okay. So, it says signal strength -71. OM. you're saying it needs to be a little closer.
33:00
Speaker 1
on the open space. can you can just do it later? Because from time to time that node might drop the connection. Oh, are you renewing this on the app or on the on the app? So on the app, go to network administration. just do it later. So it will be one and then. Okay. Yeah, just later. to look at register, then you can see there the nodes. you and then. hold on, uh hold on. I linked to smart app. Hold on.
34:00
Speaker 2
Yeah. Yeah. Okay, how do I rename it, though? I clicked on the nodes. I'm on the app, yeah. Yeah. Oh, you know what? It says there's a firmware update available. Okay. Um, so the menu and then network administration. Yeah. Yeah, this looks like the same menu I was just on. Um, I I see update router, but that's just for firmware version. I don't see how to change the name.
34:00
Speaker 1
Okay, administrate your administration. So under network administration, do you just click the arrow next to the name? I just click the arrow next next to the name of the node. EAS. Will it display the parent and the name of the child mode? Yeah, will it show you like two modes? Okay. So next to the child node where does it have? An arrow. Yeah, click that that arrow next next to the child.
35:00
Speaker 2
Once it's settings, I don't see yeah, it says nodes too, and I have to click on that first. But if I click on that, if I click on that, yeah. So then when I click on the child node, though, it doesn't I don't see how I can, it's just connected to the correct yeah, so the parent is named correctly. The child node is not. Yeah, I see both nodes. Yeah. That's what I'm saying, when I do that, it doesn't it doesn't the only clickable action on the next page is update router. I can't uh, I don't see anywhere to edit the name. [silence]
35:00
Speaker 1
Yeah, can we can you try to do it on the computer instead? Yeah, because it it may force you to update if you are using the app. Okay, good. Yes, like enter the power. Yeah, because I believe that this is the original parent node. Yeah. Yeah, I can see it on the two. because the first node that you have, the serial number is ending into 227 and your existing parent note is the 525. probably this is the original parent. yeah, that one there, the original child node. I mean, original parent node. Let me know if it turns flashing red. so once the light turns flashing red, then you can start resetting the node. so same reset processor like what we did on the first child node. So just press and hold the reset button until the light turns off, then release once you see the blue light.
36:00
Speaker 2
2,227. okay well the light is flashing blue.
37:00
Speaker 1
Yes, sir. Yes, it will automatically change. It will switch to your back call.
38:00
Speaker 2
If I connect the wireless child node that we just set up via ethernet, will it use, to the parent node, will it automatically use that to communicate with the parent node?
38:00
Speaker 1
Okay, okay. I wanted to turn on, watch the status light. Is it flashing blue or flashing red? Oh, solid blue. Okay. Let's do a reset first on this child mode? Okay. Yeah, same reset process. Press and hold the reset button. Yeah, the tiny button. And wait til the light turns off. Then keep pressing release once you see the blue light.
39:00
Speaker 2
It's solid glue. Okay. I've got-
39:00
Speaker 1
Okay, the light turns up, sir. Okay, good. Okay, good. [silence]
40:00
Speaker 2
uh, yeah, it turned, it, I let go when it was, uh, turned on blue, and then it was solid blue for about 20 seconds, and now it's flashing blue. [silence] it's still flashing blue.
40:00
Speaker 1
You caught the light right now, sorry, did it flash red or went to solid blue? Okay. [silence]
41:00
Speaker 2
Still solid glue hate.
42:00
Speaker 1
Oh, I'm sorry, sir. Is it solid blue or flashing? Okay, solid blue. All right. So, can you try first, sir, to add this using the spare button? Press the bigger button, sir, on the parent node for two seconds. Yeah, on the main router or parent node. Okay. Yeah, wait. Yes. Uh, yes, sir. Yes. Will add it first.
43:00
Speaker 2
Solid. OK. The parent node is flashing white. Child node is solid blue. So when we do this, we want to add it to the parent node first, even though it's going to be connected to the child node. [silence] When you add it to the parent node, it's [silence] um, you are actually adding it to the child child node. [silence]
43:00
Speaker 1
Oh. Ah, no, sir. We we always. Yes. Yes, because that child note is just like an extender of the parent down. So it's the parent one who who look for the child notes. Any activities, sir, in the light they didn't clash? I see. Okay, so let's try to do the same steps, sir. Yeah, connect the. So, please go back there to the routers page. Okay. Yeah, the web interface using the via the browser on your the computer or laptop. Okay. Alright, so close the device list. Then go to connectivity. The CA router setup page. [silence]
44:00
Speaker 2
You add it to the parent node and then move it. Gotcha. The parent node is solid white and the child is solid blue. Mm-hmm. Yeah, I'm on device list at the moment. Do you want me to close that?
44:00
Speaker 1
Okay, and Baidu, uh, not yet, sir. Okay, so yeah, before we do that, sir, do you still have the cable, sir, connected to the other port of the parent node? Yeah, it is connected. Okay, can you connect, sir, the other end to the available port on the parent node? Okay. Yeah, let me know if it's connected. Okay, so once connected, so you go back to the router's page, then click on then adding child node. Okay, so after clicking add, I mean, then, add in child user, click on add wired child mode. Then, after clicking add wired child mode, connect.
45:00
Speaker 2
Okay, I'm, okay, I'm there add wire child nodes is grating out and I can hit done adding child nodes or add wireless child nodes. No, it's unplugged from there both at the moment. Yeah. It's connected. Okay.
45:00
Speaker 1
Make sure to connect the cable to the internet port of the router, like how we did earlier, and then just connect the cable- no need to, just say "okay, okay." No need to click anything. Just click "Add Wireless Child." You're already clicked it, you just have to say "okay, no need, no need." And how is both their wireless, okay, okay, okay, okay? [silence] One [silence]
46:00
Speaker 2
Okay. I did that. Should I hit Add wireless child node as well? Okay, I did that also. So, should I hit OK or apply or anything? The only button I can click is done or OK, Cancel and Apply. Okay, well now now I can click add wireless child nodes again. It came back for some reason again, even though I already clicked it and it came back. Yeah, I already clicked it. Yes, I clicked both. Yeah, I clicked both, but now wire is grayed out and child node is clickable again.
46:00
Speaker 1
and how's the status light? on the child node. it flash blue? is it? I just give it some time.
47:00
Speaker 2
Solid blue right now. Okay. It's solid. It's blinking white. Actually the the parent not solid why and the child knows blinking white.
47:00
Speaker 1
how's it going, sir? What's the status right now? Is it still flashing white? Okay, let's give it one minute. So let's make sure it stays solid white. Yeah, before we unplug that Ethernet cable. Just one minute. Okay, did it stay solid white, sir? Ok, so, so feel. Yeah, please change for us the name of this note. Yeah, rename the node. Yeah, before relocating this, okay. Yes. Let me name it. Okay, so after renaming the note, just go ahead and relocate the note. It's the desired location. Yes, unplug the Oh, but as usual, the Ethernet is not yet unplugged. Yes, yes, yes, unplug it first. I'm sorry, I forgot. Yeah, let's unplug it first. Yeah, let's make sure it's it's still white while it's next to the router. Okay.
49:00
Speaker 2
Okay. Yeah, so unplug the ethernet first. No, it's not yet unplugged. You didn't say to unplug it. Okay, that's right. Yeah, now it's blinking red. It's blinking red. Yeah, I'd like to be able to connect these via ethernet, but um it's either going to be an ugly mess or a lot of time and money, because there's no, you know, there aren't ports in the walls or anything like that, so.
52:00
Speaker 1
That is that will yes 68 68 yeah decibels actually it's decibels that's the unit yes yep yeah okay good okay so
53:00
Speaker 2
Yeah, we'll see. I mean, I think the 71, uh, what was the unit on that for the signal strength? It's not decibels, right? What is this TCM or whatever? DBM. Yeah. Yeah, um, 68 is pretty close to 71. And I kind of think that, you know, we might get away with, uh, with it the way that it is, you know? Um, the trial mode is still blinking red. Okay, it's switched to solid way. [ silence ] It's not very far. There are a few, maybe, walls in between. you know, it doesn't have line of sight, but but it's not, um, I don't know how far it is, man. 30 to 50 feet, maybe, maybe 40 feet. Yeah, it's, it's not too far. It's not too far. uh yeah I'm about to plug it on. Mhm. Okay. [silence]
53:00
Speaker 1
Hello?
59:00
Speaker 2
anchor 10455 108019 anchor 2108 21311 its good its good hey well i'd say it's going relatively well the third uh router which is may chain has a good signal and it's solid white so i'm glad for that i'm a little concerned about the router in the middle uh because of the signal strength but i'm not sure
59:00
Speaker 1
yeah, so, yeah, so at this point, I would suggest that you try to observe first the connection, yeah, even though it has a 71, try to check if if will not disconnect the the internet sometimes it will hold that connection, but yeah, time will come that it might actually drop, so you can try to find a place for a better spot or the another, okay, so, for, for more update, hold on, learner, me, double-check this one, so, because, yeah, the latest update that we have, sure, yeah, okay, so, if you love, that one then that might disable the remote access of the router.
60:00
Speaker 2
[silence]
60:00
Speaker 1
Yeah so for me so for now sir yeah I would suggest that you only update the router if you have issues, encountered by this by the router. So for now sir just leave it as is if it's working okay okay so yes yes there should not be a problem if content detection the cable it will just switch the Wi-Fi okay so you're very much welcome sir and once again my name is Paul, from Linksys customers assurance team, have a great day and stay safe always, bye bye. you're welcome
61:00
Speaker 2
Yeah, I mean, I'm not dying to update the firmware. If I don't need to. I just feel like that's generally best practices. I have it, it said in the app update firmware, but if you don't think I should, I'm I'm fine with not doing it. Okay. Okay. Yeah, I can do that. And then there's no issue if I plug in, if I connect two routers by Ethernet cable, they'll automatically switch to a wired connection. If I unplug them, they'll switch back. that there shouldn't be a problem doing that. Okay. Okay, cool. Yeah. All right, well, that sounds good. Thank you for your help. Thank you. You too.
61:00