Speaker 1
[silence] Hi Josh. My name is Mark. I have three Lynx nodes. I do have the serial numbers in front of me. I don't know if you want to start there or if you want me to tell you my problem first.
00:00
Speaker 2
Welcome to linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press 1 nnow. For out of warranty products, paid support may be available. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. Hello, thank you for calling linksys. My name is Josh, how may I assist you today? Yes, sir. Let's start with... [silence]
00:00
Speaker 1
Okay. I had two nodes that were working fine. I had a parent, which was on the, I created, and then I had a child, which I didn't know if I set it up as a child or not on the Lynx app. I don't remember using the Lynx app when I set these up. And I had one upstairs, and then on the downstairs, I had the parent directly wired to the, from my router. But I wanted to add another, uh, node, so I thought if I just ran another ethernet, um, cord from the other ethernet port from the parent node out to where I wanted it and turned it on that it would jump onto that mesh automatically or that network. Um, when I did that, it wouldn't, uh, pair up or wouldn't, didn't signal. I don't know, I probably didn't do it correctly, but ended up creating, I think a
01:00
Speaker 2
Yes, I did. Your devices, sir? Mm-hmm. Mm-hmm. Mm-hmm. Mm-hmm. Mm-hmm. Mm-hmm. Mm-hmm. [silence]
01:00
Speaker 1
That set up a second network, which was called the second network. Well, I moved the router around because I was rearranging the room and when everything rebooted, all the networks went down. I'm able to get the new one I just bought is the only one that it's seeing. So, I'm using that as a router to at least have wireless at this point connected to my router. I tried to reset the other nodes to make them child, so I held down the reset button on both of them and rebooted them a couple of times, holding it down after I had set the Toner's up as the main. So, I set up the new node as the parent, main one, and now I'm trying to set up the child nodes, but they keep on when I do the reset, it just stinks for a little bit and then it goes to a red color light. And I can't Shake that and I'm right. Everything's centrally located. I'm within three feet of everything. It's all working around me. Yeah, what I would like to do is have So I currently have up and running, which is fine as a parent node. I'm trying to add these to child. I have ethernet cords to the both of the locations that I had these plugged into to lengthen the distance of where that I live out in the country. So I'm trying to expand my horizon or I mean, my signal out a little bit. So that's what I'm trying to do.. Go ahead.
02:00
Speaker 2
got this one, sir. Thanks so much for that information. So let me verify your concern. So the main issue is that you want to add these child nodes to the network or you want to set up- sorry, you want to set them up as a warn child node, is that correct? sir. So let's proceed. May I have the serial number of this parent node?
03:00
Speaker 1
parent node. Yes. It is. V, as in Victor, L as in Larry, P as in Paul, 01. Oh, I'm sorry. Uh okay. 2, 6, D as in dog, 1, 0, 6. Hold tight. It's pretty tiny. Can you hold for one second, please? It.
04:00
Speaker 2
Yeah. Oh, uh, I'm afraid that's the model number, sir. So may I have the serial number? The one that says S/N. Don't worry. And no worries. No worries, sir. Only take your time. [silence]
04:00
Speaker 1
[silence] Okay, I'm going to try I'm going to start from the beginning. 2 6 D. Okay. I'm going to start it. 26 D as in dogs 1 0 6 0 6 9 0 3 4 1 1. Yes. Yeah, this is the new one that I just recently purchased on Amazon.
05:00
Speaker 2
Uh huh. No worries, sir. Yeah. Mhm. Thank you so much for that one. Let me verify the serial number. So it's 26D410606903411. Is that correct? Thank you so much for confirming. And you mentioned that you just recently purchased this device. Is that correct?
05:00
Speaker 1
the receipt can I give you another number 2 6 D as in dog 1 1 M as in Mary 3 3 B as in Boy 0 0 8 0 8 [silence] yes [silence]
06:00
Speaker 2
And, do you still have a copy of the receipt for this one, sorry? Yes, sir, because upon checking here on our tools, the hardware warranty status of this device has expired on May 12, 2023, so it was expired three years ago. Yes, sir. No worries. Uh huh. Thank you so much for that one. So, it's 26B for Delta, 11M for Mary, 33B for Boy, 00808. Is that correct? All right, hold on, sir. Let me verify or double check the hardware warranty status of this one. All right, thank you for patiently waiting, sir. Uh, sir, uh, for this one or for this specific node, uh, the hardware warranty status is has expired on 2024. So, yes, sir. So, I, I, I, I'm afraid I'm afraid that this device is also like already out of warranty. Uh, however, sir, um, I'm gonna set your expectation regarding with this devices that you currently have, okay? The thing is, this devices are also already one of our end of support devices. So that means that we can no longer provide assistance over the phone or chat. Uh, however, uh, this issue of yours is it's not
06:00
Speaker 1
OK. D Fontana, D as in David, am, David, M as Mark, the T as in Tom, UN as in Nancy, A A 1 9 7 3.
08:00
Speaker 2
okay? Not complex at all, just for setting up or configuration. I can no longer provide assistance over the phone. The best thing I can do here is to provide you with steps by step instruction on how to properly set up through email. Thank you so much for[ silence]. Sorry, thank you so much for your understanding. And to send you the email, may I have your valid email address please? Alright, so your email address[ silence]. Yes, sir. Uh your email address is Delta.
08:00
Speaker 1
yes. Um, Spectrum. Okay and then I have a couple more questions. Okay, so the warranty is for how long and how much? So if I would have purchased these from, I guess any vendor, do
09:00
Speaker 2
mike, Fortunna, F-O-R-T-U-N-A, 1973 at gmail.com, is that correct? All right. So, again, so, rest assured that you will be receiving an email from me on how to properly reset and configure these notes, okay? Uh, don't - no, sorry, there's no longer to reset this Spring note since it is already online or working. So on that email, uh, instructions will be on how to add this child node as a ward child node. So one last thing, sir, may I have your email, sorry, your internet service provider? Like is it Comcast, AT&T or Spectrum? Spectrum. All right. Yep, sir.
09:00
Speaker 1
do I have to purchase the warranty or it automatically comes with the warranty? within five years? that's crazy that it's three years before it's end of support. um that's what I was wondering. okay, uh yeah, if you could shoot me that email, that'll be fine. um I'll take it from there. [silence]
10:00
Speaker 2
It will automatically comes with the warranty. And for this router, uh it has a three years hardware warranty. However, uh for this specific model, uh we can no longer provide assistance for it since it is already one of our obsolete and end of support devices. So, yes sir. So even though it, yes, yes sir. So I'm gonna like extend my help for you, okay? So, this is just like to set you an expectation of how to set up the child nodes, uh via word. So, all you have to do, uh so let me let's sir, it's just like move the child nodes next to the parent node, uh reset the child nodes, wait for their lights to turn to solid pink, purple, or red. So once their lights gone to those colors, you just need to press the reset button on the parent node five times within five seconds. So once you do that, the lights on the child nodes will like flashing red, flashing white, and automatically turn to solid blue. So we know that solid blue or green means that you are online or working, correct? So once the child nodes gone to that color, sir, all you have to do is relocate them back to their designated locations and then just plug in the Ethernet cable coming from the parent node. So once the child nodes has been plugged into the main node, rest assured that the connection on the child nodes will automatically turn to...
10:00
Speaker 1
I appreciate that. Thank you very much. Okay. I'll look for it. Thank you. You too. Bye bye.
12:00
Speaker 2
I warned connection, so as long as the child node is already online, even though they have, they are connected wirelessly as of the moment. And once you plug in the cable between the nodes, rest assured that their configurations will automatically change to solid, sorry, to word connection. So, and again, rest assured that that will be the instructions that I will be sending to you via email as well. You're most welcome, sir. And again, you will receive the email within 5 to 10 minutes. All right? You're most welcome. Thank you again so much for calling, Sister. You have a great day. Bye. Now.
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