V2 Rubric Detail — b7323acc-7970-11f1-9…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-07-06 19:27
Duration
55m 12s
Contact
Patricia Russell
Issue Type
Internet/WAN Setup
V2 Outcome
Unresolved
V2 Band
Needs Improvement

Agent & Case Context

Agent
Riojene Ladera
HappyFox Case
#LTS00136053
Support Country
United States
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: child node disconnected_MX8500

V1 Rubric Scores

Resolution2.00/5
Accuracy1.00/5
Communication2.00/5
Protocol2.00/5
Efficiency2.00/5
Overall1.8/5

V2 Rubric Scores

Resolution0.94/5
Technical0.00/5
Communication1.25/5
Ownership1.00/5
Escalation0.00/5
Customer Exp1.79/5
Overall15.9% (-20.1)

V2 Grader Summary

The agent failed to resolve the customer's red-light issue, provided materially incorrect technical guidance (5-press on MBE7000, wrong LED color), skipped essential diagnostics (direct modem test), and did not address the incompatibility between MX8500 and MBE7000 mesh systems. Ownership was lacking as the agent deferred to ISP and ended the call without a confirmed path forward.

V1 Case Analysis

Customer (Patricia Russell) reported MX8500 node solid red, no internet. Agent performed factory reset, 5-press attempt, and web UI login with errors. Advised to contact ISP. Case reference LTS00136053 provided for follow-up.

Troubleshooting Steps
  • Collected model numbers, serial number, name, and email.
  • Instructed a 20-second factory reset on the child node.
  • Guided the customer through a 5-press reset on the parent node.
  • Attempted router login via 192.168.1.1 and password reset.
  • Suggested checking the WAN cable and contacting ISP.
Key Observations
  • Agent provided materially incorrect technical advice: described setup LED as 'pink/magenta' (should be solid purple for MX8500), provided incorrect local URL (myrouter.info instead of myrouter.local), and directed customer to unsafe domain (local.myeather.com).
  • Failed to perform basic WAN isolation test (modem-direct connection) before deep troubleshooting, per velop_wifi_connectivity.md Step 2.
  • Troubleshooting flow was disjointed: reset, 5-press, then web UI login without confirming WAN connectivity first.
  • Suggested unsafe website (local.myeather.com) which is not a Linksys domain and poses a security risk.
Positive Highlights
  • Collected essential customer information (model, serial, name, email) early in the call.
  • Provided a case/reference number (LTS00136053) for future follow-up, improving continuity.
  • Attempted both hardware reset and 5-press pairing as per KB guidelines for node recovery.
  • Maintained a polite and patient tone throughout a complex troubleshooting session.
Agent Errors / Gaps
  • Incorrect LED color reference: described setup mode as 'pink/magenta' at [15:00]; correct color for MX8500 (Intelligent Mesh) is solid purple (per led_intelligent_mesh_consumer.md).
  • Provided wrong local router URL: suggested 'myrouter.info' at [29:00]; correct for MX8500 is myrouter.local or 192.168.1.1 (per linksys_cloud_account.md).
  • Directed customer to unsafe website: instructed to visit 'local.myeather.com' at [30:00], which is not a Linksys domain and poses a security risk.
  • Failed to verify modem/WAN connectivity before deep troubleshooting: never instructed customer to connect computer directly to modem (per velop_wifi_connectivity.md Step 2).
  • Mixed up reset methods without clear explanation: performed 20-second factory reset and 5-press pairing without clarifying purpose or difference (per universal_factory_reset.md and universal_5press_models.md).

V2 Indicator Ratings

Resolution
R1 Not Met Issue actually resolved conf 95%
Agent told customer to contact Spectrum and call back; the red-light issue was never fixed.
R2 Partially Met Diagnostic thoroughness conf 85%
Agent performed resets, password recovery, and attempted to access the router UI, but skipped key steps (e.g., direct modem speed test) and used the wrong 5‑press method on an MBE7000.
R3 Not Met Correct resolution path conf 90%
Agent recommended contacting the ISP without confirming the modem works and did not address the incompatibility of mixing MX8500 (Intelligent Mesh) with MBE7000 (Cognitive Mesh).
Technical Accuracy
T1 Not Met Technically accurate info conf 95%
Agent failed to identify a fundamental hardware incompatibility (MX8500 vs MBE7000) and followed a disjointed diagnostic path that ignored the 'Isolate the Source' step in velop_wifi_connectivity.md.
T2 Not Met Appropriate tools / resources used conf 100%
Agent skipped the mandatory direct modem speed test (Step 2 of velop_wifi_connectivity.md) and incorrectly applied the 5-press method to an MBE7000, which requires the Pair Button method per universal_mesh_node_management.md.
T3 Not Met No misinformation conf 100%
Materially incorrect guidance: 1) Advised 5-press pairing on MBE7000 (contradicts universal_mesh_node_management.md); 2) Stated solid pink is setup mode for MBE7000 (contradicts led_cog_mesh_group_a.md, which states solid blue is setup mode for Cognitive Mesh).
Communication
C1 Not Met Clear & professional language conf 90%
The call contained many long silences, repeated instructions, and the agent failed to set clear expectations or keep the conversation on track.
C2 Partially Met Confirmed understanding conf 80%
Agent used plain language most of the time, but did not consistently check the customer’s understanding and used some jargon (e.g., “5‑press”).
Customer Ownership
O1 Not Met Ownership & empathy conf 90%
Agent handed the problem back to the ISP and asked the customer to call back, showing no ownership of the resolution.
O2 Partially Met Proactive follow-through conf 80%
Agent gave a case number and told the customer to call back, but did not provide a concrete timeline or detailed next‑step plan.
O3 Not Applicable Closure confirmation conf 100%
This was the first contact; no prior case history to reference.
Escalation Judgment
E1 Not Met Correct escalation decision conf 85%
A likely warranted escalation (hardware incompatibility) was not made; the agent instead directed the customer to the ISP.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation was performed.
Customer Experience
X1 Partially Met Customer effort minimised conf 80%
Agent apologized early but later sounded rushed and did not consistently express empathy for the customer's frustration.
X2 Partially Met Tone & rapport conf 75%
Agent maintained a neutral tone but did not adapt to the customer's confusion or repeated requests for clarification.
X3 Not Met Overall experience conf 90%
Customer had to repeat model numbers, passwords, and perform multiple resets; the agent introduced unnecessary steps and friction.
Call Transcript95 turns · 100 lines
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. Certain products will be supported, while end of support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. While waiting, you may also visit support.linksys.com for more information about your product. [silence]
00:00
Speaker 1
Hi, I have a linksys mesh system, I've got three units and one of them has got a red light on it. Uh, I've got a serial number. Oh, here's a model number. Okay, MX8500.
02:00
Speaker 2
Hi, thank you for calling linksys technical support. This is Rio. How can I assist you for today? Uh oh, I apologize you experienced an issue with one of your nodes. Uh just to confirm, ma'am, um, for the nodes that you have there, what's the model number, the one that is disconnected? Uh okay. Shh. Uh-huh. I'm sorry. What's the model number? Got it. Thank you. Um, does all of your linksys device
02:00
Speaker 1
Uh, no. Okay. Okay. So, the second one, M B E 7,000. And the third one is M R 9,000. Sorry, I'm just double checking. MX 8500.
03:00
Speaker 2
has the same model? what are the model number for the other device, nodes, the two nodes also? Okay, so you have MBE 7,000, MR 9,000, and MX 8,500, is that correct? Okay, and the one that is disconnected to the network is the MX 8,500. Okay, can you confirm to me what's the serial number for this device, please?
03:00
Speaker 1
s and three F1-0-M-38-B-zero-zero-six-seven-one-five. Spectrum. [silence] Patricia Russell. [silence]
04:00
Speaker 2
okay menu who's your internet server's provider no okay uh for us to be able to proceed let me just create a record for you in the system okay by the way um menu your first name and last name uh i'm sorry that's Russell or Ruffell
04:00
Speaker 1
Russell, R-U-S-S-E-L-L. Gina, G-I-N-N-A, dot, Russell, R-U-S-S-E-L-L, project, P-R-O-J-E-K-T, at, A-T, gmail.com. What is the, the light indicator? It, it's red. Okay. Um, now which one is the main note? [silence]
05:00
Speaker 2
Okay. What email address? [silence] Perfect. Thank you. Can you give me three minutes? Let me just fill in everything first in the system before we proceed. [silence] Alright. For this device, ma'am, that is disconnected to your network, what's the light indicator for this node? [silence] Yeah, what's the light? Red. [silence] Uh would it be fine, ma'am, that you are going to uh unplug this node and put it near to the main node so we can add it?
05:00
Speaker 1
distinct from the other two. Okay. All right, so I'm going to unplug this and move it close to the main node. Hold on. Um. So the main node, the model is the MBE7000. Okay, I'm sorry. Yeah, I'm just trying to get this unplugged. Okay. Um. So, the main node, the model is the MBE7000. Um. Okay, I'm trying. Yeah, I'm just going to get this unplugged.
06:00
Speaker 2
the one the one that is that is connected hardwired to the modem. Yes at least 2 to 3 feet. for the parent node that you have there or the main node ma'am, what's the model that you have there? okay. All right, so whenever you're done there.
06:00
Speaker 1
Okay, I've got it plugged in now. Okay. It was blue and just a second ago it turned to red. It's red now. And it's
08:00
Speaker 2
Okay, alright. So give it some time, ma'am, devices still rebooting will wait for at least two, two, three minutes. [silence] alright. May I know, by the way, what's the light indicator showing now? Okay. Um
08:00
Speaker 1
Flashing red. So the one that's that has the flashing red light. That's the one I'm supposed to. Yeah. And where do I what do I do? How do I do that? Okay. I'll do that now. Okay. I did that.
09:00
Speaker 2
vance okay can you try ma'am to reset this child node you hold and press the reset button for 20 seconds please. Yes the one that is yes ma'am the one that we are working on. Hold and press the reset. Hold and press the reset button for 20 seconds [silence] all right so let's give it at least three minutes
09:00
Speaker 1
Okay. [silence] It's, it's still bright, bright red.
10:00
Speaker 2
I should show purple. Or magenta light after you reset it. Or does it How is it right now though what's the light. showing for the child
10:00
Speaker 1
stead steady I pressed it. It's very small, so it's a little hard, but I think I got it. I didn't see because I had it upside down, so the light was covered. Okay. Okay. Okay. I got it. Okay. Okay. [silence]
11:00
Speaker 2
steady or still blinking steady bright red okay you were able to hit the reset button is that correct or you are not able to reach it when you press the the reset button did the light change color or it will it says stays blinking red earlier okay can we try again ma'am to hold and press the reset button and then check if the light will change color [silence]
11:00
Speaker 1
Okay, I just let go of the reset button. It did not change color during the seconds. Okay. Let me get something like that.
12:00
Speaker 2
okay, alright do you happen to have a pen or a push pin, a paper clip that you can try to use so that you can hit the reset button, alright.
12:00
Speaker 1
Okay, I've got a push pin now, but maybe, maybe this pen might be better though. I'm going to try with the pen. Okay.
13:00
Speaker 2
yeah right okay all right
13:00
Speaker 1
Now it's blinking red. Now it's blue. Okay I let go.
14:00
Speaker 2
Okay. Just hold and press it. Okay. All right. So, let's give the device uh proper time two to three minutes it should turn purple or
14:00
Speaker 1
Okay. Okay, just turn pink. [silence] Yeah. [silence]
15:00
Speaker 2
Pink or magenta light. Perfect. Okay, good to hear. Now, for the device, since it turned solid pink, this is already in a setup mode. So all we need to do, ma am, is kindly go to the parent node or to the main node.
15:00
Speaker 1
I'm. I just did the last one, but it's, I'm not sure. Uh, it has changed. Yeah. It was red and now it's white. I wasn't sure if I was able to push it down enough, but it's, uh, it's flashing white now.
16:00
Speaker 2
in the main node, you try to click the reset button five times. one press per one second, not too fast. [sighs] [silence] were you able to hit it? uh-huh. How about the child node, the one that you are working on, did it change color?
16:00
Speaker 1
No, it's solid pink. No. And the parent is solid white. Yep. OK. OK, I did not.
17:00
Speaker 2
[silence] did not blink. [silence] So the can you try again, Mem, to click the reset button five times? Not too fast.
17:00
Speaker 1
Now it is yellow, just turned, it's blinking yellow. [silence] It's still solid pink. [silence] It's, it's gone back to white.
18:00
Speaker 2
and uh-huh, uh-huh. How about the child menstrual? How is the parent known ma'am? Did it change color or did it stays back to white? [silence]
18:00
Speaker 1
Yes, I can go get it just a moment. [silence]
19:00
Speaker 2
Okay, I guess it's not letting us add this child node using this quick uh, quick setup. Do you happen to have a, uh, an iPad or a computer, Mel? All right. [silence]
19:00
Speaker 1
okay I'm back with my computer laptop. yeah yeah yeah okay it's blocking it as being unsafe and I had to override that. Okay, now I'm in.
20:00
Speaker 2
All right. try to open a browser ma'am. All right. In the URL box, try to put there 192.168.1.1 and hit enter. What does it show now? Yes. What does it shows now?
20:00
Speaker 1
It shows a a like a a phone on the left and a sign-in panel access router. Um it would be on the bottom of the of the thing, right? Which of the main node, okay, let me look at the main node.
21:00
Speaker 2
Okay, access router and enter your router password. Do you still remember your router password? [silence] Yes
21:00
Speaker 1
Okay, so I'm going to type that in. Okay. Okay. It says incorrect password. Um using the that's on the main unit. Right?
22:00
Speaker 2
Yes, ma'am. So you can login. Okay. If that's the case you can just just right-click, reset the router password, definitely you can create a one.
22:00
Speaker 1
OK. Alright. Um, now it's asking for the recovery key. Um, that's on the bottom, right. OK. So the recovery key is FOR. FOR. 05 Oh. sorry. OK. Now, I've got a screen that says, add min password, and password hint. So, I should put in a new password
23:00
Speaker 2
Yeah, the username, the password link just became known. Mm-hmm. Yes, try to create a new router password so that whenever you are going to the website, you are going to use that login credentials.
23:00
Speaker 1
Oh, it says at least 10 characters, upper and lower. All right, let me think of something else. At least 10 characters, including lowercase one number. One number. Oh, sorry, I keep putting things in and it keeps not accepting them. Um, hasn't must pass.
24:00
Speaker 2
the password should not have a repeat
24:00
Speaker 1
Yeah, I'll get that. You can't have two letters that are the same. It's got a lot of requirements, though. Let me, okay, wow, so no special characters. Oh, I need one special character. All right. Let me do it again. Hmm. Unexpected error it accepted. Past word, but now it says Unexpected error. All right. Yeah. Yeah. So 192.168.1.1[silence]
25:00
Speaker 2
That's pretty normal, Ma'am, because you've entered multiple times. You try to close the app and then try again. Not the app, the webpage.
27:00
Speaker 1
okay so i'm gonna do reset password um enter recovery key again unexpected error [silence]
28:00
Speaker 2
uh-huh. Hmm. Okay. Can you try ma'am to open a different web browser? I don't know.
28:00
Speaker 1
Okay. I was just about to open Safari, but I can, I can do My Router dot login. Okay. and I'm back. and, um, and the URL it shows at the top is myrouter.info. And so now I should reset the password or should I try and put in the password, the original password?
29:00
Speaker 2
what's going on with the webpage you have right now it's not letting us log in but can you try instead my router dot local router dot local okay all right okay because it was not saved yet that's why you cannot put the router password that you created
29:00
Speaker 1
Yeah, I don't know if it saved it or not. It get it had the old green check marks, but then it I got that error message. So, maybe I should reset. Uhm. Actually, hold on. Maybe I'm not connected to the same. I think it might have been using my hotspot. Okay. Uhm. Uh I I think it was using my phone's hotspot. So, now it is the same Wi-Fi.
30:00
Speaker 2
I tried to see that now let's just confirm you or your computer is connected to the Wi-Fi of linksys or a different uh... aside you don't have one Wi-Fi name. Uh... okay, try you again to open local.myeather.com. And then try to reset the password.
30:00
Speaker 1
Okay. Do I have to close it and open it again? My router.local. Reset password, enter it over here. Okay. Mm-hmm. Yeah. Okay. Yeah. Mm-hmm. Yeah.
31:00
Speaker 2
Yes. Just or just refresh it. [silence]
31:00
Speaker 1
Unexpected error. Again. Now I'm using Safari. I was using Google before. Okay.
32:00
Speaker 2
Okay, what browser are you currently using right now? Okay. Sorry. Can you try to open Google and try to use incognito window?
32:00
Speaker 1
How do I get an incognito window? I found it. Yeah. Okay. So now I'm in its Neato. So what do I do now? visit my router.local. Yeah.
33:00
Speaker 2
Once you open incognito window, Ma'am, try to log in directly using the router password from the Linksys parent node. When you open the, when you open the browser, yeah, that's in the top right corner. Visit my router dot local or the IP address. Yeah, sure. It's the default IP address, 192.168.1.1. Ma'am. Correct. Mhm.
33:00
Speaker 1
resetting password reset password and recovery key [silence] 2, 1, 2, 3. unexpected error.
35:00
Speaker 2
Mhm. (Hurried voice) Mhm. Is there A an error code that it shows? What's the light showing for the child node right now? [ silence] All right. [ silence] Can we try [ silence] let, we'll just try to do a sequence reboot. I don't know what's going on with your router, why it's not letting us log into the router settings. We'll try to do a sequence reboot. Can you try to turn off your child node, turn off the parent node, and turn off the modem?
35:00
Speaker 1
I'm not seeing a tower button on the modem should I just unplug it? okay okay everything is unplugged
37:00
Speaker 2
just unplug all of the the nodes and the modem perfect. all right, so we'll start with the modem ma'am. can you turn on the modem now?
37:00
Speaker 1
Okay. It's on. Okay.
38:00
Speaker 2
All right. Just wait for it to be stable, uh to become stable, and then that's the time we're going to proceed with the pair
38:00
Speaker 1
It is still going through its reboot. Okay.
39:00
Speaker 2
Okay, so just tell me when it's already stable before we proceed and turn on the parent node.
39:00
Speaker 1
Not yet. Different lights are flashing still. Okay. Okay, there are two lights on now. One says power and one says online, so blue. [silence]
40:00
Speaker 2
Is it now stable? [silence] Okay. [silence] All right. And got it. [silence] What's the light showing? [silence] Okay. [silence] So the device will show blue light if they are already connected or they are already
40:00
Speaker 1
Could you say that again, please? Yeah. I don't know. I just unplugged it. I didn't notice that. But I can... I can see if I can get online on my laptop. I'm not at the moment. Okay. I know. Okay. Turn on the parent note, okay?
41:00
Speaker 2
okay has internet Were you able to observe that before? For your modem ma'am, you've mentioned that it shows color blue light. Were you able to observe before that if it is online in your modem or if it is working, does it shows blue light or white light. Okay, all right. Are you connected to that Wi-Fi? Okay it's okay. Can you turn on now the Linksys device, the parent node? [silence]
41:00
Speaker 1
okay, I've turned on the parent node okay. it isn't coming on [silence] okay, you can turn it off
42:00
Speaker 2
Aha, let's wait for it to be stable white. [silence]
42:00
Speaker 1
I'm going to unplug it and plug it in again. Oh, I know why because I have to put the on off. Let me turn it on. Okay, I've turned it on. Okay. Okay. Child mode is on as well.
43:00
Speaker 2
...uh-but the SII SII Mhm. and you can try also to turn on the parent node all right so just tell me mom if the parent node turns solid white
43:00
Speaker 1
Okay, it is white. Oh, no, it just went red again. [silence] Okay, follow me. Are you here?
44:00
Speaker 2
Okay. [silence] I'll be a upon that. Oh back. Parent no do you no do you we Click? no do did Okay let's just wait for it to turn solid. white? UH yeah we did not make any changes we just rebooted, her modem and device so it should turn back if it's online
44:00
Speaker 1
yeah, the WIFI is is back on because I've got it on my computer now. The Wi-Fi to access the Internet on my laptop. and I'm on the, it's still red. possible, let me, I have two Wi-Fi, but generally use the other one. too.
46:00
Speaker 2
Which Wi-Fi is this? Is this links? or a different Wi-Fi? What's the laptop showing for for the parents. You might have a different Wi-Fi. That's the Wi-Fi you may be your with your modem. How many Wi-Fi names do you have by the way? Two. One for the link except.
46:00
Speaker 1
No. We just have, two we have one that is for you for things like the printer. It has to have a, let's see if I've got a number next. Exactly. There's a 2.4 and then whatever the other one is. That's the main one. It's what not 2.4. Oh, I'm connected to the other one. The main one. Yeah. The 5. Yeah.
47:00
Speaker 2
and one for the modem is that correct 2.4 so you are connected to the 2.4 Bluetooth the five gigahertz and the the light of the parent node is red
47:00
Speaker 1
Okay. Um-oh. No, it's saying, it's saying there's no internet. Even the, even though I've got the little icon says that there it is.
48:00
Speaker 2
Can you try to, since you are connected to the Wi-Fi, can you try to go to YouTube.com and tell me if you were able to play videos? Yes, ma'am, because it, yeah, yeah. Even if the Wi,
48:00
Speaker 1
[silence] It it says the uh column that is connected uh phone the modem. Next to it it uh says 2.5 G internet. Does that mean that that I need to go onto the 2.4? I don't know why it says 2.5. In order to just okay. So um everything is plugged in.
49:00
Speaker 2
Wi-Fi name is showing. However, you really don't have an internet because it shows red light in the parent node. Um, can you try to check if the Ethernet cable in the parent node is connected properly and it's in the correct port? [silence] Parent node shows [silence] solid red. [silence] [silence] [silence] No, it's okay. [silence]
49:00
Speaker 1
yes, that's that's where it is plugged in but the pro, yeah, the problem is is not with the parent now because I can't get internet on my laptop well yeah no, it's not it's a laptop, it's a Mac [silence]
50:00
Speaker 2
Hold on. So it's in the 2.5 uh 2.5 gigabit internet, right? Okay. So from the modem that you have, go ahead. yeah how about this ma'am? Is your computer compatible putting an ethernet cable directly? Okay. Okay. okay Because right now, you currently the parent node is not receiving an internet from your internet.
50:00
Speaker 1
Okay. Time that the system breaks down, and I call Linksys support. They tell me that, and then eventually we're able to see it on my laptop without wire, because the laptop doesn't support the hardware. But yeah, just to say, it's, I've had, I called Linksys over the years many times and got them to be able to
51:00
Speaker 2
So we can isolate the problem by checking directly to your internet source, if you do have an internet from there. But for in order for us to know if you have an internet, we need to connect uh directly to your modem. So, it's through a hard wired ethernet cable directly to your computer. Okay. Guys, here's the thing. Go ahead. Oh.
51:00
Speaker 1
a reset thing like this, and we've always been able to do it without an internet cable. Right. I understand. And that's what I was telling you is that it looks like we don't, because I can't go off. Okay, hold on a second. I'm just going to try it one more time. [silence]
52:00
Speaker 2
Yeah, we can reset your whole system, Mom. However, my point is, we want to make sure that you do have an internet from Spectrum before we troubleshoot. Because even if we troubleshoot, sorry, go ahead. Alright. So, if you don't have an internet, you need to contact Spectrum so that they can reset your modem. I'm sorry, your router. Yeah, modem. sorry. Because if it's really red, you really don't have an internet. And mind you, we did not make any changes with your parent node. [silence]
52:00
Speaker 1
Okay. P مہ دی Lune s P and then I have to call you back? Okay. Thank you. All right. I will contact you. Yeah.
53:00
Speaker 2
We just turn it off, together with the modem, and then when we turn it back on, it turns red. That's the reason why we were not able to add your child node earlier. Because you don't have any internet from the parent node. uh, yes, ma'am. Just call us back. We have already your record in the system and I'm going to document here that, once you call back automatically the next representative will just reconfigure your whole system so that you don't need to repeat yourself all over again. All right. Do you have a do you have a pen and paper so I can provide you your case number in case that the representative will ask you this?
53:00
Speaker 1
Yes. L.T. Like, Okay, 001, Okay. Okay, Okay, Thank you. Okay. Thank you. [silence]
54:00
Speaker 2
Okay, are you ready? Okay. That would be L T S. zero zero one L for Lima, T for tango, S for Sierra. zero zero one three six zero five three. All right, so that's just the only thing that you provide to the representative, ma'am, and then they will read the notation that I put here, so they will know what to do next. Don't don't need to repeat. All right. So, All right. Thank you so much, ma'am. Just tell Spectrum you wanted to reset your modem so that they will refresh your system, okay? Okay. Thank you so much. You have a nice day. Bye.
54:00