V2 Rubric Detail — b8482c10-68cb-11f1-8…

Welcome to link to support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linkus.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available, depending on your issue. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available, depending on the issue. Hello. Thank you for calling. My name is Josh, I'll be assisting you today. I'm doing good, sir. How about you?

Uh-huh. Uh-huh. Uh-huh. I see. I see. [silence] Got this one, sir. And just to confirm, how many links routers do you have? All right. So for this one, sir, you mentioned that you just got a new modem for that one, the nodes really needs to be reset and reconfigured. And for us to proceed if we have the serial number of the

Yes, sir, I assume none of your notes is currently wired directly to this modem router, correct? Af If I Aha Yes Yes sir.

All right. Thank you so much for that one sir. So let me again verify the serial number to make sure that I got it correctly here. So it's 50D for Delta10M for Mike28C for Charlie07766. Is that correct? Thank you so much for confirming. And may I also have your first and last name? Thank you so much for that one. And what about your email address?

Thank you so much for that answer. And may I know again, who's your new internet service provider? [silence] for their device. [silence] Yeah, regarding with that, one sir. Uh, I really do apologize since I'm not technically trained for their modem or device. Or if you sorry, if you really wanted to turn off the router option on their device, you really need to contact HM T. Okay. So, however, rest assured that I can walk you through on how to reconfigure this Linksys devices.

[silence] so [silence] just, uh just confirm you mentioned that the light on the parent node is currently showing solid red, correct? I see. And did you press the reset button on the node, sir, prior calling us? I see. So, for now [silence] yes, sir, so for now, we will just focus on the parent node, okay? So, again, sir, for reset, just press and hold the reset button and do not release it until you see the solid blue light. Yes, sir, that's correct.

Uh-huh. And I assume the light on the node already gone to solid blue, correct? All right. And did you already release the reset button? Okay, that's great to know, sir. So for now, we will just wait for the light on this node to turn to solid purple or pink. Uh by the way, sir, I know how many ports does your modem have? Like LAN or internet ports on your modem.

Got that one. And currently, this parent node is plug and into the LAN one on your modem, correct? All right. Got that one. And thank you so much for that information. And by the way, while observing or while waiting for the light on this main node to turn to solid purple. Just to confirm, do you have a computer that can be wired directly to your modem? All right, that's great to know. Secure. However, to your modem, as long as your computer has a LAN or Ethernet port. All right. Yeah. Now, for now, we will just wait for the light.

on this parent node to turn to solid purple, okay? However, we will use that lampshade later, just in case if this parent node won't be able to get online even though we have already reset it. Solid purple, okay. That means that the parent node is now on setup mode. So, let's try to reconfigure this parent node using the five press setup method. So, on the parent node sir, kindly press the reset button, five times within five seconds. That's like press, release, press, release, press, release, five times. Thank you. All right. That's great.

solid blue all right if the light on the node is still showing solid blue after a minute that means that we have successfully reset and reconfigure the parent node however again we will wait for another minute okay just to be sure [silence] yeah by default the Wi-Fi network of this parent [silence] yeah bellow setup and the last three MAC address of that node [silence] [silence] ah hold on sir uh don't worry I'll let me double check the

Correct the full Wi-Fi name for that. parent node. okay, hol'. All right, so the default name of that parent node is underscore Vello setup. FED, like Fox ketika Echo Delta. All right. Mm-hmm. Ah, ha. It could be possible, sir, that, uh, before you changed the, yeah, before you changed your your internet service provider, uh, this parent node that we just reconfigured was not the parent, so it could be possible that one of the child node. right now was the, yeah, was the previous parent node. So, by the way, is the light on this new parent node still showing solid blue? That's great to know. That means that we have successfully reconfigured

Configure disperse mod. So let's now add or reconnect the child node to the network. So since this is for re-configuration, we now kindly move them next to the parent node. Yes sir. So you may unplug and relocate them to the parent mode for now. Thank you so much. That's correct sir. No worries sir. Just take your time. [silence] [silence]

yes, sir, make sure that both child nodes are turned on.

All right, that means they're that they are still booting up. So, we will wait for their lights to turn to flashing or solid red, okay. The same as earlier. All right, so once their light already gone to solid or flashing red, that's the time that you reset uh each child node. Yes, sir, that's correct. And by the way, sir, does your phone have a link? Okay, that's great. And I know the operating system of the phone that has the app. Is it an Android or iOS? Got that one. So, once we reconnected these child nodes to the network, we will then

log in into the linksys app for us to personalize the wi-fi name and password for your system okay hello sir how's and going there all right that's that's great to know so you may now proceed for the reset sir again for reset just press and hold and do not release the reset button until you see the solid blue light. [silence]

All right, so we will just wait for their lights to turn to solid purple or pink. For in the meantime, can you like connect your phone that has the Linksys app to develop set up a FED network? And the default Wi-Fi password is

Is labeled on the parent node? Thank you so much. Yeah, you can do that now, and just make sure that the phone is connected. So do not open the Linksys app as well, okay? Just connect your phone for now. Thank you so much. That's great to know, sir. And what's the light behavior now on the child node? I'm sorry, both are showing solid purple, correct? Amazing. Amazing. So that means that they are already on setup mode. So again, sir, we are going to reconnect this child node using the five

So on the parent node, can you again press the reset button five times within five seconds? Yes sir on the parent node. Thank you so much for that one and is the light on the parent node starting to flash again? That's great to know and what about the? That's brilliant sir. That means that they are now trying to reconnect to the network. So we will just wait for their all right. So for now we will just wait for their lights to turn to.

viously the same as the parent, okay? Thank you so much. and I really do apologize for this one, sir. While observing the light behaviors on the child nodes, may I have again, your email address? mhm. yeah, mhm. Mhm. Mhm. Mhm. Mhm. so rest assured that the light on the child nodes will turn to solid blue, the same as the parent after one to two minutes. yeah, currently they are now like currently they are trying to connect to the system. Hello, sir. Are both child nodes still showing flashing our red? I see got this one and we will wait for another minute.

that's great to know though don't worry rest assured that the light on that will automatically go to solid blue all right so we will just wait for they last or the other chanel

That's great to know sir Alright, that should do it. So I'm just to reassure that we have successfully reset and reconfigured the Entourage system. So, on your phone, sir, kindly now open the Linksys app. Mm-hm. And again, make sure that it is connected to the underscore Velop setup network. Thank you. Uh-huh. Mhm. Yeah, just press connected. Just press next. Mhm. Mhm. Thank you. [silence]

[silence] Hello, sir. [silence] How's it going there? [silence] Aha, got that one. [silence] Mm-hmm. [silence] So, just to confirm, sir, you're on the screen that says configuring your Wi-Fi network, correct? [silence]

Ah, sir. If that's the case, yeah, kindly enter your Wi-Fi name and password, sir, on the fields. And don't worry, rest assure that you can just use the same name or sorry, the same credentials as you used before. All right. All right. Uh-huh. Yes, sir. Yeah, kindly reconnect your phone to the new Wi-Fi name of the network. Sorry, of the system.

Ah, try to reload or refresh the wifi on your phone. Can you go back to the link stick up? And, tell me if you are on the screen that asking you to name your wifi. So, that means that you have already personalized the wifi name and password. How about on your devices? Can you check if they can already detect the new name or the new network of the system?

You can also try. Thank you so much for that, and Sir and you can also try to turn off and on the Wi-Fi settings on your phone. Oh, I see. Just to confirm your devices are still able to detect the default Wi-Fi name of the parent node, correct? Oh, I see. alright. So, however, on the Linksys app it asks you to connect to the

like your new or the Wi-Fi that you created. is that correct, sir? uh-huh. I see. That's kind of odd. However, your devices should now be able to detect the new name. Uh how about this one, sir? Can you connect your phone, I sorry, your computer to the Velo setup F-E-D network instead because we are going to access the web user interface and personalize the Wi-Fi name and password there? Uh sorry, is your laptop already connected? Okay, that's great. so now. So on your laptop, kindly open a browser and type in the address bar like the upper search bar.

http://My router.local

yes sir, so once you enter the five digits recovery key, uh you need to create a new admin password and set your expectation we are not creating a Wi-Fi password, okay, just the router password. And make sure

[[silence]] Yeah, you already... Sorry, have you managed to log in into the web user interface? That's great to know, sir. And kindly press apply once you are done changing the wifi name and password, okay? Thank you so much. And by the way, sir, I would recommend uh not using the same wifi name uh like the AT&T router so that your devices won't get confused to which network they are connected, okay? Uh huh. Thank you so much. And don't worry, I'm sure that you can uh huh. Don't worry, I'm sure that you can just use the same password.

Sir, just let me know once you have personalized the Wi-Fi name and password for the system, okay?

And that's fine, uh yeah, you may need to reconnect your computer and your phone to the new wifi name of the system. Yeah. The personalized wifi name. Umhm. Thank you so much for that. And, by the way, sir, I assume you want to manage... Yes, sir. I'm sorry. That's... that's great to know. So, yeah, and I assume you want to... [silence]

Yes. And that's fine, sir. So I assume you're on the screen that states configuring your child nodes. So for that one, let's wait for one to two minutes for this one.

[ silence ] confirm, are you already on the dashboard? Like on the, you know the, the on the, the link app let's go on? All right. Yeah, maybe press on next. And then press next again once you are in the help us help you screen.

Yeah, and, yeah, you can just do it later, sir, and I'm going to set your expectation, sir, since you are with me right now. Uh, for the remote access or the Linksys Smart Wi-Fi access. I really do apologize, sir, but that feature has already been discontinued, okay? However, rest assured that you can still manage the nodes uh, using the local router password. The same password that you changed earlier when you tried to log in into the web interface. So, technically, sir, you can still manage the nodes using the Linksys app or web interface. However, this time we can only do it locally. Mhm. Thank you so much for your understanding. And are you or are you already on the screen that says home Wi-Fi is ready?

Oh, so I assume you. That's great to know that means that you're already logged in into the app's dashboard and that should do it. Thank you so much for your cooperation and patience. So for these child nodes, all we have to do is unplug them and then relocate them back to their designated locations. Okay? So once once they have been relocated. Sir, there's no need to press their receive button. So just wait for their lights to turn back to solid blue. All right. And is there anything else, sir? You're most welcome, sir. And it was totally at the same effort. Sir, thank you so much again for your time and cooperation. And again, thank you so much for calling lens support. You have a great day. Sir. Bye for now.

I'm sorry, sir. You may now end the call.