V2 Rubric Detail — b8e483ba-7a34-11f1-b…

I did not understand your message last time that when I provided you the ungrated version, okay? I do understand your point. That's the reason why I also like relate it to your higher management said it will be one time, okay? And we're set to provide the feedback that time yet. So when I reviewed our ticket yesterday, I you have the feedback that there were two models approved, but I have you understand, I am not provide you the information last time because it was not yet approved, okay? So, first one that was approved, that's the one that I initially discussed with the team, okay? Because there's an availability and we understand that with a pro rated refund, because at first your device was based on the system, it was already out of warranty, but as a courtesy, yes, it's out of warranty. [silence] because you started calling us with a concern in November of 2025, that's the reason why we extended the support and process the replacement. Okay? With the current model that you have, that's the one that we recently discussed, and the comparable model with the same exact features, okay, or higher, there were no available stocks for that. That's the reason why we came up with this other solution, okay? So, the first one, I know that you don't like it, but that's the one that was already approved. The model number was the WHW0301. It's a tri-band, but it's a Wi-Fi 5. That's the reason why it's a lower, okay? But that's the one that you can get as a replacement, okay? So it is having two ports, okay, only, one internet port and one LAN port. Wepay. Pay for it 5. So it has like two points, 455 fatoson 5-fat O2. It's just like a range extender and a mesh because I know you're. You're MX. 4200 is a Wi-Fi six. Dabb O.K. but they still able to interoperate. That someone that we offer at first. O.K. The moment I received your email then I do not respond anymore. I just move ahead to just communicate directly to the higher management so that it will be sooner that they will be receiving my request. O.K. So they have approved another device. O.K. which is ungradated version. Upgradated version in the manner that it has Wi-Fi 6E. standard. So it's a cognitive type of mesh. Your mesh system including that WHW03. That we offer. Those are intelligent. Transcribe this audio he mesh. The Cognitive mesh is the newer mesh system, and that's the one that will be offered to you. it has a 6 gigahertz support, meaning it's a true tri-band because your MX 42 only supports 2.4 and 5 gigahertz band on the AX. whereas the this model that we're offering it support 2.4 gigahertz 5 gigahertz and 6 gigahertz radio band, okay? but I'll set your expectations. The 6 gigahertz it depends on your wireless client devices though, because if you uh need to see the 6 gigahertz, for example, because you renamed it, for example, and if your other devices cannot see or detect that 6 gigahertz, it just means that their wireless adapters are just capable of dual band, 2.4 and 5. okay? So the model number that was offered to you is the MX 6200. And I'll set your expectations as well. This MX 6200, this is our WLO 6E, okay? Aside from the wireless capability, which is much higher, okay? It has only two Ethernet ports: one for the internet and the other one is for the land. If you just add this note as a child node to your existing network, then you will have two available ports to connect wire devices because this can interoperate with your existing mesh. So we Those two models that we offer, uh, we will be open of which model to you will agree, but I know you're already sending the email, the one that I offered to you at first, okay? Because I'm just like doing this, how to make it like, faster for your resolution, because I do understand your part. That's the reason why I, I made sure that, that, I can offer to whatever I can offer as the availability, okay? So, we already know that the WSC is not the one that you, you like, because you may search it, okay? The MX-6200, that's the reason why I called you, and then, what, because that was approved, but it's still subjected for checking the actual inventory.

Okay. So, uh, you may, technically speaking, yes. Though your MX-42 is the intelligent mesh, but our newer cognitive is really designed to interoperate with the MX-42. But actually before, when it was first introduced, they are really solely for cognitive to cognitive. But our LIN's engineers have decided that they can interoperate. That's a reason why with loading the latest firmware for that device, it can then interoperate with our intelligent mesh system. It was already like a way, way back, they already have upgraded it to the that particular version, and the rest of the newer version is now interoperable. [silence]

[silence] we have our management that's moving into all of our cases, but it was just late that time that I received. So I'm checking to make sure that I'll be able to to provide the request directly to the higher management while it's still early on my end. Okay? So I apologize for that but thank you for your understanding. I appreciate that. Okay. So, uh, Tron, I the next move here is thank you for for confirming that you would like the MX 6200 as the uh comparable model. But technically speaking, this is a higher model from you. Okay? Though only the the lesser part is the ethernet port. Okay? But rest assured, this device is upgraded because it supports the 6 gigahertz. It's a newer technology. Okay? And if you want to have more wired devices or [silence]

This node, you may just cascade a switch. Okay. So that you have more Ethernet ports. But technically speaking, it has two ports if you set it as a chilly. Okay? So, Trang, uh, I'll provide you another update if, uh, the availability has been confirmed. Okay? And I'll maybe provide you update via email or I can just call you directly your phone. Okay? Okay. At first, the prorated refund was the was the only option for you. But since I do understand you, that's the one that I really like thought for you. Okay? Because I know that I'm a technician, I handled cases and I understand the perspective of the customer that I'm handling because it

You know I could not really that time and then I start to worry about the replacing device for us not one to mention you have ban dealing with this request for is since last year okay so that's the one that I was able to to request and it was approved okay. Because if you're doing the pro rated refund to be number the direct with you. It's just like there's like a an amount at first, the more, the more you use the device the longer it's like a divisor. Okay, then eventually the output will be a very, very less amount. Okay, so the reason why I don't want to proceed with the pro rated refund. The is just from my end because instead of getting nothing, at least you will get something that's also a mesh system. [silence] that can inter operate with your existing MX42 though it's not the same specs. It's a lower specs. Smaller dimension, Wi-Fi 5, two LAN ports, but it can still manage to expand your network, which is the purpose of fallback node. That's the one that I thought before. And I just apologize that when I receive your email. And I did not respond directly because that was just my offering, okay? So that I can just provide you whatever support as a resolution, but at least we clarified that right now. Okay? So, if just in case that the MXE3 is not available, but don't worry, I'll make sure that uh it will be provided to you. Okay? Just allow me more time. The WS03 just just a fallback. Okay? Just a fallback. you holding to court, correct? Okay, the, uh, whatever I'm mentioning to you here, is the one that's abiding on our uh rules and regulations, okay? [silence] I appreciate again your continued support and understanding. [silence] Okay? So with the information that I offered right now. [silence]/ [silence]/ [silence]/ [silence]/ [silence]/ [silence]/ [silence]/ [silence]/ [silence]/ [silence]/ [silence]/ [silence]/ [silence]/ [silence]/ [silence]/ [silence]/ [silence] It doesn't even have 6 GHz. Okay, but I'll set your expectation: it does support 6 GHz on this node, okay, but MX4200, you don't have that 6 GHz feature. So, for example, if you have a 6 GHz capable device connecting to this MX62 as a child node, you can connect from 6 GHz, but it will still be rooted to their backhaul. But the backhaul will become the 5 GHz for the MX62 and the other MX42 because that's their highest band. Okay, but at least your MX62 can still provide all the three bands. Okay? So, that's all. Okay. So, Trinh, thank you for taking my call and would there be anything else that I can assist you with? Aside from me doublechecking the inventory. Thank you.

Yes, that's the one that we will move forward. Once I already got the availability, then I'll make sure I'll be escalating your case to our customer service department because they will be the one to properly assist you with the replacement the process of the return because my department is for the technical support and just extending so that I can make sure that you will be assisted properly, from. Okay. So, no worries, okay? So my name again is Eric, your level two technician and you can also visit our website, which is support.misys.com. Have a great day to you, Trung and just wait for my feedback when I'll be able to verify the availability. Okay?

you're welcome, so I'll have a great day again goodbye for now John. Bye bye. [silence]