V2 Rubric Detail — ba251972-73ba-11f1-a…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-06-29 13:02
Duration
45m 54s
Contact
Murray Hebert
Issue Type
WiFi Connectivity
V2 Outcome
Partial Resolution
V2 Band
Needs Improvement

Agent & Case Context

Agent
Regin Magnetico
HappyFox Case
#LTS00135125
Support Country
United States
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: The security cameras are unable to connect to the network.
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (1 hallucinated segment, 3 too-garbled-to-score segments). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution2.00/5
Accuracy1.00/5
Communication2.00/5
Protocol2.00/5
Efficiency2.00/5
Overall1.8/5

V2 Rubric Scores

Resolution4.06/5
Technical2.19/5
Communication2.50/5
Ownership4.00/5
EscalationN/A
Customer Exp2.50/5
Overall64.0% (+28.0)

V2 Grader Summary

The agent successfully guided the customer to separate the 2.4 GHz band to resolve camera connectivity issues. However, the agent provided materially incorrect technical information by claiming the LN1100 has a 2.5 Gbps WAN port, which is not supported by the KB. The resolution was not verified as the customer deferred testing the cameras.

V1 Case Analysis

Customer with LN1100 unable to connect Wi-Fi cameras. Agent incorrectly guided customer to use 'myrouter.info' (wrong for LN1100), falsely claimed router cannot support 5.7 Gbps, and provided confusing security settings. No verification of camera connection. Call ended without confirming resolution.

Troubleshooting Steps
  • Collected model (LN1100) and serial number.
  • Incorrectly directed customer to 'myrouter.info' instead of 'myrouter.local' or '192.168.1.1'.
  • Guided customer to create a separate 2.4 GHz SSID (Murray-2.4) and retain the same password.
  • Instructed customer to change security mode to WPA2 Personal (valid but confusingly explained).
  • Discussed adding an extender (LN1201) without clarifying compatibility.
Key Observations
  • Agent made multiple material inaccuracies: falsely claimed router cannot support 5.7 Gbps, used wrong URL ('myrouter.info'), and provided confusing WPA2/WPA3 instructions.
  • Call lacked verification of the fix — camera connection was never confirmed before ending.
  • Agent failed to correct the customer's fundamental misunderstanding: '5.7 GHz' was conflated with 5.7 Gbps, and cameras require 2.4 GHz, not higher speed.
  • Extender compatibility guidance was misleading — LN1200 vs. LN1201 differences were not clarified.
  • Call ended abruptly without confirming resolution or setting a clear next step.
Positive Highlights
  • Collected customer name, phone, email, model number, and serial number (transcript [01:00–03:00]).
  • Correctly identified that cameras should use the 2.4 GHz band and guided the customer to create a separate SSID for them (transcript [05:00]).
  • Successfully guided the customer to access the router interface via '192.168.1.1' initially (transcript [08:00]).
Agent Errors / Gaps
  • Incorrectly claimed the router cannot be changed to 5.7 Gbps (transcript [04:00]); no such setting exists. This reflects a fundamental misunderstanding of Wi-Fi bands vs. speed.
  • Used the wrong local access URL 'myrouter.info' for LN1100 (transcript [14:00]); correct URLs are 'myrouter.local' or '192.168.1.1' per KB (velop_router_setup.md).
  • Provided confusing and potentially incorrect instructions on security mode (transcript [24:00–26:00]), implying WPA2/WPA3 mixed is incompatible with cameras when WPA2 Personal is sufficient.
  • Suggested LN1201 as an extender without clarifying compatibility (transcript [35:00–37:00]); while LN1200 series is compatible, the agent failed to confirm firmware or model-specific details.
  • Repeatedly mispronounced 'Linksys' as 'Linksis' or 'Links' (transcript [07:00], [14:00]), which may confuse the customer.
  • Failed to verify camera connectivity on the new 2.4 GHz SSID before ending the call (transcript [28:00–45:00]).

V2 Indicator Ratings

Resolution
R1 Partially Met Issue actually resolved conf 95%
Agent guided customer to use 2.4 GHz band and changed SSID/password, but did not confirm camera connectivity after changes; customer expressed intent to test later, but resolution was not verified.
R2 Met Diagnostic thoroughness conf 95%
Agent conducted logical troubleshooting: confirmed model (LN1100), accessed web interface, separated 2.4 GHz band, adjusted security settings — all relevant steps to address camera compatibility issue.
R3 Met Correct resolution path conf 95%
Agent correctly identified hardware limitation (WAN/LAN speeds), offered viable workaround (2.4 GHz band), and appropriately handled warranty verification for future support — aligned with product status and support policy.
Technical Accuracy
T1 Partially Met Technically accurate info conf 90%
Agent identified symptom (cameras not connecting) and asked about 2.4 GHz compatibility, but did not verify camera specs or root cause (e.g., whether camera requires 5.7 GHz specifically or is incompatible with WPA3).
T2 Met Appropriate tools / resources used conf 95%
Agent used the router’s local web interface (http://192.168.1.1) to make configuration changes — the correct and necessary tool for SSID, password, and security mode adjustments.
T3 Not Met No misinformation conf 95%
Agent stated the LN1100 has an internet port that can handle 'up to 2.5 gigabit per second' [04:00, 44:00]. Per velop_router_setup.md and velop_mesh_compatibility.md, the LN1100 is a Cognitive Mesh system; only the LN1400YZ is explicitly noted as having a 10 Gbps port, and standard Cognitive Mesh models like LN1100/LN1400/MX6200 are not listed with 2.5 Gbps WAN ports. This is a material inaccuracy regarding hardware specs.
Communication
C1 Partially Met Clear & professional language conf 90%
Agent maintained basic control but introduced confusion with non-existent 'smart Wi-Fi tools' and 'CA' button; multiple redirections and unclear navigation cues disrupted flow.
C2 Partially Met Confirmed understanding conf 85%
Agent used simple terms for SSID/password changes but failed to correct customer’s '5.7 GHz' misconception or explain band vs. port speed; some jargon ('security mode') used without confirmation of understanding.
Customer Ownership
O1 Met Ownership & empathy conf 95%
Agent owned the case throughout, gathered serial number, guided setup, collected proof of purchase, and stayed on call until customer indicated satisfaction.
O2 Partially Met Proactive follow-through conf 85%
Agent advised changing SSID and purchasing LN1200, but did not confirm when or how customer would test cameras; no follow-up scheduled or timeline set.
O3 Not Applicable Closure confirmation conf 100%
No prior case history referenced; this appears to be first contact for this issue.
Escalation Judgment
E1 Not Applicable Correct escalation decision conf 100%
No escalation occurred and none was warranted — issue was within agent’s scope and partially resolved.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation occurred.
Customer Experience
X1 Partially Met Customer effort minimised conf 90%
Agent apologized once but did not acknowledge customer’s frustration with camera incompatibility or transition from working old router; empathy remained generic.
X2 Partially Met Tone & rapport conf 85%
Agent remained patient but did not adapt to customer’s confusion over UI navigation or correct fundamental misunderstanding between Wi-Fi band speed and wired port speed.
X3 Partially Met Overall experience conf 85%
Agent reduced effort by guiding step-by-step, but customer had to manually re-enter credentials, navigate unclear prompts, and repeat information; agent could have clarified band separation earlier.
Call Transcript79 turns · 83 lines
Speaker 1
Vivo Micro six, mesh system. Hello Murray Hebert? M.U.R.R.A.Y. H.E.B.E.R.T. Yes supergas@charter.net [silence]
01:00
Speaker 2
But before we proceed, Jeremy, I know your first name and last name. Mary. Can you spell it for me, your first name? A-Y and your last name Mary. And your call back number is 218-838-4525. And your email. [silence] If you don't mind [silence]
01:00
Speaker 1
supergas@charter.net. Yes. I grabbed one. I just got it. Okay. I just took a picture. Okay, serial number is 6, 0, C as in cat, 1, 0, M as in Murray, 1, 2, E as in elephant, 0, 1.
02:00
Speaker 2
Mind Mary, can you please spell that for me? Super dgas at charter dotnet. And how many links is router do you have? How many links is router? OK, so the can you please provide the serial number?
02:00
Speaker 1
584. correct Yep. LN1100. What does it say? that. Okay. Sounds good. LM1100. Appreciate it. Oh Okay. Anyway, here, hey, here's my question to you. My, my Wi-Fi cameras Will only work on 5.7 Ah. So, is there any way to change this router to 5.7 gigs?
03:00
Speaker 2
Okay, so it's 6-0, C for Charlie, 1-0 M for Michael, 1-2 E for Elephant, 01584. Okay, so the model number of this one is an L N 1100. On the bottom. Yeah, sure. Okay, so regarding with that one, sir, I'd really apologize.
03:00
Speaker 1
Yeah, I know, you know, this, this router is, uh, three, three, right, three gigabytes or something. Yeah, Wi-Fi speed, okay. Can I change the Wi-Fi speed to 57? Or does three points, you can't change it.
04:00
Speaker 2
No, I'd really apologize. Yeah, because it is actually designed. Yeah, it is actually designed by default. So for the four Ethernet ports, it can handle up to one gigabit per second, and for the internet or the WAN, it can handle up to 2.5 gigabit per second. But since it’s designed for a default, so we don't have any option to change that one into 5.7 gigabit per second.
04:00
Speaker 1
Oh, that's why my camera, see my camera, I got new uh, I got Wi-Fi cameras, you know? And, and they said that you can't have, it's got to be 5.7 or the cameras don't work. No, they're Wi-Fi. I can't, you know? My my my old router? Yeah, it worked good. My old one, Why? How do you know my old one? Oh, yeah. Yeah, it worked good on the old one. My cameras worked good. So now, [silence] If I got like this, this one, like I have right now where it's called Netgear Wi-Fi 5 and that works or no? Yeah, I'm having issues because I need a 5.7 to get it to work. Why? How do you know my old one worked? Because um you should be 2000. 2000 or one of those? [silence]
05:00
Speaker 2
Mm-hmm. Yeah, but have you tried to connect your security cameras into 2.4 gigahertz band? Yeah, but with your WRT, with your old router from Linksys, sir, it worked fine. Yeah. Yeah, because you have an existing record here in our sysgan-
05:00
Speaker 1
I bought the new router and my cameras won't hook up to the router because it's they won't take a 3.0 oh. Um charter uh spectrum. Yeah, the router is working. Yeah, it's working. But my cameras won't hook up to it because it can only be uh one under three. What's one under three? 2.5 or 2.7? Yes. How do you do that? [silence]
06:00
Speaker 2
And who is your internet service provider? Spectrum. So it might be also so that you're- mm hmm solid white. So we can proceed to separate the bandwidth of that router, sir, to connect your security cameras to the 2.4. Do you have a laptop or computer in your end? Okay. Can we connect that to your Linksys network? [silence]
06:00
Speaker 1
Oh, on my router. OK, hold on. OK, my Wi-Fi name is Linksis O1584, and my password is "YQ9P7E1U@J". Yeah, I am. Yeah. OK, my browser's open.
07:00
Speaker 2
can. I get with your Wi fi name and Wi fi password. Yeah. Mhm. okay. so are you connected with that Wi fi name and Wi fi password using your computer? Okay. can we open a browser that's Google?
07:00
Speaker 1
Hold on. 192, oh settle down 192 dot, what? dot 1 dot 1. Oh shit, I I had it, I lost... Hold on, hold on. Say that again. 192 168 dot 1 dot 1. Enter. I wouldn't take it. So that is... Yeah, I am. It won't, it
08:00
Speaker 2
Well, this is PT-192.168.1.1.
08:00
Speaker 1
It's going to 192.68.1.143. I know. It won't let me do it. Let me do it again. 192.. what the hell's going on in there? .1.1. Okay. Now I'm going to hit enter. It says your connection is isn't private. Okay, advanced. Yep. Continue. It says it's unsafe. Unstate internet connection. Okay. Welcome. Enter your router password.
09:00
Speaker 2
192.168.1.1 now click continue yes that's okay Okay, let's try test. Admin. A-D. M-I-N. Okay, that's a good approach. I think, yeah. Maxim. Admin. A-D-M-I-N. admin, the word admin, sir. [silence] A-D-M-I-N. Okay. A lot of zeros, yes. Admin. The word admin, sir. A-D-M-I-N. admin. The word admin, sir. Okay. A-D-M-I-N. Admin. A-D-M-I-N. A-D-M-I-N. [silence] Admin. A-D-M-I-N. Okay. How about the password? How about the password labelled on the bottom of the router? Okay, welcome. Thank you.
09:00
Speaker 1
C-u n two nine two eight y nine eight seven eight Q 9 T seven E one U at J J next next okay? I got it. It went in. Okay. Okay. Turn the guest network on. What? What do you want me to do? Go to next. Okay. Next.
11:00
Speaker 2
So you're currently on the infrastructure management, yes click next.
11:00
Speaker 1
Enter next mode automatically, 8 P.M., 8 A.M. Next. Saving changes, saved. Wi-Fi is ready. Okay. Oh, okay. I think I I have to go back then. Enjoy your Wi-Fi configuration advanced Setting. Kay, what do you want me to do? I'm going to now enjoy your Wi-Fi connection advanced setting. Visit www.com Go to www.routerbooster.com. Go to the description for more details. Next. Save settings. Waiting for saving. Save settings.
12:00
Speaker 2
Yeah. proceed to the link to smart Wi Fi tools. I'd measure to disable the night mode. Yeah. Are you in the link to smart Wi Fi tools?
12:00
Speaker 1
what the hell okay I'm into something here now are you are you supposed to be running my computer
13:00
Speaker 2
do you have the option to click next to proceed with the links to Linksys Smart Wi-Fi tools?
13:00
Speaker 1
Okay. What do you want me to do? Um. Quick reference uh set up um no, I don't think so. No, I don't think so. I think so. there, hold on, I'm going to go back here. Let's go back to this 1-1 stuff here. And I'll do it again. Okay, I'm going to hit in. Okay. Oh. Here we go. Here we go. Access router router passwords. Look at it smart wi-fi.
14:00
Speaker 2
No, we don't have the option to do that. We don't have any. Are you in the links of Linksys Smart Wi-Fi tools? Okay. Can we try to go back and let's proceed to access the web interface by using my router.info. Yeah. This time used my router.info. One word. No, the password labeled on the bottom of the router, sir. Same thing as you used earlier.
14:00
Speaker 1
your stuff came up [silence] smart device tool [silence] smart wifi device tool [silence] network status. [silence] up connected, yep. [silence] Yeah. hold on. I got smart, I got device list, guest access, parental control, periodicity speed. [silence] Oh, hold on. Let me go down. [silence] which which I'm going to look for?
16:00
Speaker 2
Okay. um, yeah. um, um, can I check your network status? Is it connected? That's good. Can you please scroll down on the very bottom, sir? So on the very bottom, you can see a small options and user license agreement. Uh, and in that line, there's a two caps lock letter CA, like California. You know, it is not a part of the options above. So you need to scroll down on the very bottom.
16:00
Speaker 1
see a got it okay yeah I got a CA okay now it's saying waiting okay now it's saying waiting okay now what Wi-Fi settings right there okay Wi-Fi settings okay okay yep 2.4 yup uh well I can put yeah I can put my name in there right okay [silence]
17:00
Speaker 2
Look for, for the two caps lock letter, C, A. Like California. Okay, click C A. Go to Wi-Fi setting. Okay. So you're currently on wireless. And you can see your 2.4 and 5 gigahertz band. And, may I ask, would you like to change your Wi-Fi name, sir, and Wi-Fi password, sir? And Yeah. Okay, this time kindly put your name, for example, Mary_2.4 for the 2.4 gigahertz band. And for five gigahertz band, kindly put Mary_5.
17:00
Speaker 1
Okay. So, 2.4, that's what I want, right? Yeah. Okay. Okay. The 2.4. I'm going to put Murray, okay? Which underscore, small letters. The bar. Oh, a dash? Do I put underscore first or after Murray? Okay. Why has it got to be that? [ silence ]
18:00
Speaker 2
- Yes. Uh, to separate the bandwidth, we need to create a different Wi-Fi name, sure, so that most bandwidth will detect on the network live. Uh, yeah, Mary underscore 2. 4, so that you can recognize this. Uh, no, it's underscore, the bar sign. Uh, or maybe dash. Yeah. Uh, after Mary. Uh, so that we can recognize that it is your 2.
18:00
Speaker 1
Okay, Murray dash, okay, now what? I put 2.4. Okay, Murray dash 2.4. Okay, Murray dash... Okay, listen, I put Murray 2.4, good. Why can't I use the same one? Okay, I'll... Okay, hold on. I'm gonna, I'm gonna put my own... Hey, I'm gonna put my own... I'll just leave the password, cuz I got it all done already. Shit. Because then I'm gonna have to change everyone's password again.
19:00
Speaker 2
now, gigabertz band. 2.4? Yeah. What's your name? That's for the 2.4 gigahertz band. Yes. And proceed to create your own Wi-Fi password. Yeah, you can use the same one. It's okay. But for the 5 gigahertz band. And let me just, pause this one for a second.
19:00
Speaker 1
what hey hold on how do I get the password back hold on I'm gonna put the right one back in there okay oh damn it oh damn it again a t
20:00
Speaker 2
To use that Wi-Fi password then Stay with that, but make sure to use the the same Wi-Fi password to all of the bandwidths. Just delete what's there and type your new Wi-Fi password. [silence]
20:00
Speaker 1
I put the password back in, god. Here, I'm gonna have to get out of this. Yeah, I can't. Okay, let's go back. Cancel. I canceled it. I can't copy paste, 'cause they give me a whole bunch of crap. Okay, let's go back. I'm gonna go back to, uh, Wi-Fi settings. Okay, Wi-Fi settings. Okay. I'm just gonna leave the password. Just leave the password. I don't care. You can leave the router name, too. Okay.
21:00
Speaker 2
please ensure that you enter its name manually when adding the 2.4. do not copy and paste, just go back to the Wi-Fi settings. yeah. fine. for the router name for the 2.4, kindly add an underscore 2.4.
21:00
Speaker 1
That I can, I'll put my name in there. dash 2.4. Okay, there we go. It's in. Now, 2.4 gigs is on, right? What do you mean, how many devices? How many cell phones? Oh, one, five or six.
22:00
Speaker 2
Okay, so how many devices are connected to the network right now? Yeah, the cell phone, the television, and the computer are currently connected to the network currently currently currently currently, currently currently currently. Okay, so would you like to change your WiFi name for 5 gigahertz band or just leave the way it is to avoid any disconnection from your devices?
22:00
Speaker 1
I don't it what do you say? I know. I know that's why I wanted to change nothing. I just wanted to change it to 2.4 gigs. I don't want five gigahertz. I want 2.4.
23:00
Speaker 2
because if we're going to change your Wi-Fi name entirely sir, all the devices that are connected will disconnect since we apply changes. that's why I'm asking if would you like to change your Wi-Fi name for the 5 gigahertz band? yeah but there are some devices sir that won't connect to 2.4 gigahertz band that's why we separated the bandwidth so not all of your phone television computer will connect to the 2.4 some of that needs to connect with five that's why we separate the bandwidth so that it will allow you to select.
23:00
Speaker 1
okay, we'll just leave it like that then. Uh I don't know what you mean. Okay, I got it. Yep. The security mode is WPA2 WPA3 mixed something. Oh. I don't see a dropdown now. Okay, it says it's okay, it says WPA2 WPA3 mixed.
24:00
Speaker 2
okay so for the security mode of the 2.4 can we change that into WPA2 personal before we look for security mode. So after your Wi-Fi password server next to that is the security mode. So what is your current security mode for the 2.4 click the dropdown arrow the arrow icon.
24:00
Speaker 1
Oh, it says, oh, right there. Okay, yeah, okay.
25:00
Speaker 2
Then after that there's an arrow icon, a drop down arrow. Is there a WPA2 personal option? Okay so on the security mode there is a drop down arrow, kindly click the arrow icon
25:00
Speaker 1
Okay, there it is. Okay. Now, what security mode is. This is uh, WPA2 WPA3
26:00
Speaker 2
No, you mentioned earlier that your security mode is WPA2 slash WPA3 mix, personal, for the 2.4 gigahertz band. That's it, the WPA2 personal, select WPA2 personal. And for the 5 gigahertz band, what is the security mode? Okay, now click apply to apply the changes.
26:00
Speaker 1
uh, apply. Okay. Apply the changes. Okay. Waiting. Okay. Now it says your updated Wi-Fi settings. Your 2.4 gigs Wi-Fi name is Murray, point 24. And, uh, Wi-Fi password is gonna be the same. And your security type is W-A-T-U. Personal. And then the 5G is is Wi-Fi name is LG. Right? And then the same password and security type is W A3. Next, personal. Do you want to continue? Yes. Okay. Apply changes. Your router is apply changes. Okay. So now, [silence] press your Wi-Fi button on the router to reserve IP addresses. Go to your router administrator page to check whether it's active. Okay? Click next. Yes.
27:00
Speaker 2
Yeah, okay.
27:00
Speaker 1
when i hook up my camera now when i hook up my cameras i says weighting. so my camera's wifi name's going to be murray/2.4 okay so that'll work. the 2.4 will work on my cameras now, right? sorry. okay. let me check my let me i'm going to take a picture of this so i got it. okay murray 2.4 okay so now when i go to update my
28:00
Speaker 2
two point four. [silence] Yes, that way we are trying to connect it with the 2.4. [silence] And then check if both the 5N 2.4 gigahertz band Wi-Fi name are broadcasting or detecting on the network list.
28:00
Speaker 1
Cameras, that'll be my WiFi name and then the password will be the same. Okay. So my camera should work then and then all my cell phones and everything are going to be on the other one. Let me just. Yeah, okay. I'm still on. So it never changed, nothing. Good. Okay. Here's another question. I. Well, I'm not going to do that now. I got to go up on a ladder for my. You say try to connect my cameras? No, I'll do that later. Hey, let me ask you a question. Uh my, uh my my router's set up here now. It's called, uh let me just, uh can I get another booster thing [ silence]
29:00
Speaker 2
Yes. Yeah, for the 5 gigahertz one, because 5 gigahertz band will provide a better speed compared with the 2.4. [Silence] Yes. [Silence] Okay. Yes. Okay. Mhm.
29:00
Speaker 1
Is it necessary? How many can I put on it? Well, I'm not worried about how big my house is, it's how far my yard is, because I got a, a swimming pool and I'm like, uh, over 100 feet away. So, so can I add on a, a Linksys, uh, another one and add on a nodal? [silence]
30:00
Speaker 2
Yeah. Yes you can purchase the same model number and they're actually an extender designed for this device. May I know how big is your house then? How many floor levels does it have? But it's too far. Yeah. Yes, you can, but I guess you need to wire that node since you want to connect that one on the yard. So it's too far. So we cannot guarantee that it will connect via wireless.
30:00
Speaker 1
so if I buy another one, how far away can I put it? Like another 10 ft away. Okay, so I could plug one in outside. How am I going to wire it? I thought there were Wi-Fi. Well, I I
31:00
Speaker 2
unless you're going to wire it directly to the parent node to have a direct connection. so let's just say 25 to 30 feet. yes. but since due to the interference sir, there's a possibility that you will get a slower internet speed from that. that's why it's better to have a wired connection if you're planning to place that outside. so you need to customize a long yeah, you need to customize a long Ethernet cable.
31:00
Speaker 1
you can't plug them in only have a cord all right can't do that I want a Wi-Fi what hey okay I've got one I've got one of them notes add a note noodle okay I got a a noodle by my door now I was gonna put another one outside just 10 feet away from the other noodle
32:00
Speaker 2
Yeah, you can plug it in. From the parent node. So, for example, you customize a long ethernet cable, so you need to plug the other end of the ethernet cable to one of the ethernet ports of the parent node to the internet port of the other node or your extender. Yeah, but of course we can still work around, but as what I mentioned earlier, if you're planning to place it outside 100 feet away from the parent node, it's probably too far, so it cannot guarantee that it's well worked.
32:00
Speaker 1
you don't . won't that work? as long as yeah I want a wireless. I can't run a wire outside through the door. no no I won't go 100 feet away. as long as I'm 10 feet from another noodle or does it got to be 10 feet from the router? 10 feet from the other noodle right? okay it's called a note? maybe it's called a node.
33:00
Speaker 2
Yes, yes, yes, it all works, But of course, since it's wireless. but you're planning to put to purchase a node that we place 100 ft away from the parents node. it's okay. So if it's going to be 10 ft, then it'll work. from the other node. The parent's node. Yeah, the parent's node and node, a router. я, полиция. Я переведу. [silence] Да, итак, не sondern, [silence] и так вплоть до [silence] Ладно. Речь идет [silence] но пока. Вы... [silence] Да, вы можете купить два. Куда вы купили свои роутеры [silence] ссылка через Амазон? [silence] ЛАдоней, так что вы можете купить тот же номер модели [silence] от них
33:00
Speaker 1
Oh, it's an LN1100. I can't find a LN1100. LN1100, huh? This says LN1201. That's the wrong, huh? Okay, hey. It's Okay, so I need a model LN1201, no?
35:00
Speaker 2
LN 1100. Yeah, you can look for the L and 1200 to set up as an extender for this L and 1100. It's L and 1200. No, L and 1200. L and 1201 is one pack.
35:00
Speaker 1
[silence] I went in there. Ellen. Ellen. So it's a L N 1100 11. Yeah, I know I'm looking for it. I can't find it. I had it here. I don't know where the hell it went. Link says it might
36:00
Speaker 2
LN1100 sure, [silence] is the parent node or the main router. [silence] But since you're planning to purchase extenders to extend the Wi-Fi coverage of your internet, [silence] look for an LN1200. [silence] 802.11n support is also [laughter]
36:00
Speaker 1
Micromesh Wi-Fi six add on booster, but it's telling me it's a ln 1201. Yeah. OK. And so, where's the two pack? I don't see a two pack here anywhere. They don't have a two pack. Do you sell a two pack? OK. So, this is the right one. OK. Ln 12[silence].
37:00
Speaker 2
What do you mean? for LN oh, 12, 01. Okay. That's it. That's one pack. One node. Yes. Maybe you have the option to purchase two node or two pack. No, at the moment sir, we cannot guarantee that we can provide a router directly from one. Can you look for oh, LN 12 yeah, LN 1202.
37:00
Speaker 1
go to. Okay, so an LN one by, one is a, one pack. I only need one anyway. Okay, good enough. Okay, I'll give it a try. Okay, there it is, tech support security. Okay, hold on. Here it is. Okay, you reply. There it is. Thanks for assisting. Uh proof of purchase. Yep, thanks. What do you want me to do about this?
38:00
Speaker 2
Okay. So since you just need one pack, then proceed to purchase LN1201. [silence] Okay.
38:00
Speaker 1
How do I do that? Yeah, I know it. How do I do it on my laptop? It doesn't want nothing like that. It says, new require - - proof or purchase. Why do I need that? Well, how much warranty is it? Yeah. Well, that's okay. I don't care. If it breaks, what's going to happen?
39:00
Speaker 2
go to your Amazon. Go to your Amazon. maybe you can take... yes, do a screenshot. yes, screenshot. yeah, because the router is not purchased directly from us, right and amazon purchased this one in our end last year. so to be fair with you, we need to update the warranty status and warranty date of your linksys product. this is actually one year warranty.
39:00
Speaker 1
[KEEP_UNCERTAIN] Yeah, it's fine. I don't care. is working. It's going to be all right. What's going to happen to it? Oh. Oh, okay. Okay, let me go to my. Okay, hold on. Hold on. I'm going to go to. I'll go right now to Amazon and I'll get the dam. And hold on. I'll get the proof. Okay. There it is right there. Okay, what do you want me to do? Get the. Get the ticket on that? Okay, purchase order number, right?
40:00
Speaker 2
still a return policy through Amazon okay yeah but it's working but of course er just in case you call us back so the next technician can continue assisting you until you still have warranty that's our main goal here that's why we need to also be fair with our customer we're gathering the date of purchase okay okay yeah just do a screen shot which includes the device information and then the date of purchase
40:00
Speaker 1
Order place date. In the order number. Okay, fine, cuz it's not gonna, I'm not gonna paste the whole thing. There, order number. I'm not gonna give you my visa credit card. Okay, there you go, uh hold on. You know, I didn't give you the, you want the device information too? Well, that's gonna be two different things then. Here, I'll give you the whole goddamn thing. Okay, I'm gonna copy it. Copy. Okay. Where was that now? Okay, now I'm gonna proof of purchase. Okay.
42:00
Speaker 2
Yeah, you can. Oh, no needs. What we need this just the date to purchase with that device information. Yes, we the picture of it. Yes. [silence] Yes. [silence] Maybe it's still processing. [silence] Not yet. [silence] Maybe it will take two to four minutes. [silence] Okay. [silence] So may also refresh my tools. [silence]
42:00
Speaker 1
Let me see if it's that links with tech support. Let me see. Order place, June 25th. There you go. Order number. There it is, Murray Hebert. Yeah. Yeah, just. Oh. Okay. Okay. Good. Do you think I should have I said, you think I should have bought a better one? Is this a good router? Okay. Well, it's with. Well, I'll never use that much. Okay. So everything's good. You got.
44:00
Speaker 2
Okay. Okay, I just got it, so it was purchased June 25, 2026. So let me update this one. So just in case you call us again, the next technician can quickly support you since you're still in warranty. And I will also provide your Go ahead, sorry. Sorry? Yeah, it is actually a good router, right. This internet port can handle up to 2.5. Yes, and of course, I will also Yeah, and I will also provide [silence]
44:00
Speaker 1
yeah I don't need I don't need that. No, everything should work now. I just go to my cameras and put Murray point two slash uh 2.5 and it should work. yeah thanks a lot you did a good job good job yep okay hold on I'm trying to get it out of the god damn I got all this thing on my phone
45:00