Speaker 1
Yes, I want to go over some specs and performance, possible performance issues, I'm having with my, uh, on the Lux, router. Uh, please and thanks. [silence] Yes, um, I want to, uh, go over some specs and and uh, performance, possible performance issues I'm having with my, uh, on the router. Uh, please and thanks.
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready for assistance. Press one now. For out of warranty product, please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. Thank you for calling Linksys. This is L. How can I help? [silence]
00:00
Speaker 1
A serial number. What was it at? Get the model recovery key password name set up. Oh serial number, just a minute. I gotta get the picture okay so oh my god I can't make it out give me a second. We got a picture. Need more light in this room. Here we go dammit. All right. Okay, one second, sorry about that. Okay damn. Okie doke so.
01:00
Speaker 2
Okay sir, what's the serial number for sure of your lince route? Okay. [silence] You can take it. Thank you. uh sir sir the serial number is five eight w is it m for mary oh okay and who is your internet service provider sir for reference
01:00
Speaker 1
uh Spire. Spire. fiber 500 down, 500 up. I I I Um Uh Yeah. C Spire. C-S-P-I-R-E. It may not be under warranty anymore, but still, I mean, y'all offer tech support forward, even after that correct at least y'all used to, so, uh, I've been really happy and satisfied with y'all's products. uh, all my days. and I'm just having some issues with range distance. sit out here in my carport quite often and my signal is just nothing and i'm only like 20 ft away from it not even 20 ft it's got like two walls to go through and I got windows that can go out and come around for me too so anyway. I just want to give it a one over and make sure all my settings are set up right where I get the the best range Jeremy Burton jj3boton2002@gmail.com if it's not that email address then I can give you the one and also I I need to update my phone number uh the phone number you have on that I have on account with you is no longer mine. I have a new number.
03:00
Speaker 2
okay and by the way sir the device is actually showing as registered so um maybe you can confirm to meet the email and then the first name and last name thank you um okay so this is the [silence]
04:00
Speaker 1
That's correct. Oh, God. The Diner and Half? That's stupid. Oh, well. Let me ask you this. How – who do I get in touch – yeah, uh, well, go ahead and just – when I get a minute, I got another question that's completely has – it's actually part of my problem that I'm probably having because of – uh – uh – but, but anyways, like the – there's a cell phone tower about a hundred and 20 yards away from my house, and it puts out some damn Wi-Fi, free Wi-Fi.
05:00
Speaker 2
okay let me just update that one here
05:00
Speaker 1
[KEEP_UNCERTAIN] this tripping out trying to figure out is, uh, is that, uh, if it's connected to that or or, just, we use my rider. I believe that's part of the, part of my damn problem. And and, and I've, and I've switched phone carriers and so, thing. When, when I tell them about it, I mean, cuz, Spactrum, I I went from Spactrum to Verizon. So Spactrum told me that they had this free Wi-Fi and that I, I thought there was something that they could do to my phone or with my phone or some settings I could change in my phone to make it not pick up that stupid free garbage, uh, Wi-Fi signal and stick with only my home Wi-Fi. But when I tell that to Verizon people, they're, they're like, they don't even, they don't know what I'm talking about. Like, I'm talking Greek or something. So, anyways, uh, I was going to run that by you too. If if you've ever heard of such. If you haven't, don't sweat it. Let's just see about my settings on my Wi-Fi. My Linksys mashrider and uh, see what we can find out. [silence] Distance performance range on my relatively new router. Settings. Settings, settings, settings, and I can... Okay. Yeah. What was it ready there? Okay, Well, so there's something, there's something, okay, Well, there's something majorly wrong because I'm literally 25 feet away from it. There are two walls and just a metal door and and I'm not getting for signal. So there's there's some major situations. A metal door, yes. I'm outside of it right now. I put it
06:00
Speaker 2
Certain handset with your MX 6200, what's your first concern sir for this one?
07:00
Speaker 1
up in the window though. So it can go out the front and it can circle around to me and I'm less than walking feet. If it's a straight line I'm twenty feet away from it still but if you walk around the house to the window where it's at uh it's like 40 feet. Not even. How many feet away from the from the from the router itself straight line how many feet away is it rated at? I mean I can walk away from it how many feet the do y'all have any ratings or listings for that as far as how that what that looks like? What number that would be? 100 feet or what? 15 0 0. Okay. [silence]
08:00
Speaker 2
More likely sir. If it's actually like an open line of sight, you can actually um go from like, like from 50 to 100 feet. However that depends on what band you are connected because um since Transcribe this audio from the right channel. Output only the spoken words, no labels or timestamps. If there is silence or no speech, output only: [silence]
08:00
Speaker 1
Yeah. [silence] Oh. [silence] Yeah. [silence] Oh, so, so so so so so so okay yeah yeah so so so so so let's
09:00
Speaker 2
This is the Wi-Fi 6e. So this is using a tri band mesh, which means you're using one Wi-Fi network, but you have 2.4 5 GHz and 6 GHz. So those bands has a different Wi-Fi range. So for the 2.4, 2.4 is good for longer range and then 5 GHz is for shorter range. And then 6 GHz has a much more shorter range that is if your phone, if your phone is compatible for 6 GHz, so more likely, the router will provide you a much more stable Wi-Fi. So it will actually try to connect you to the 6 GHz for a much more better connection and stability. However, if your...
09:00
Speaker 1
Is there a way I can shut off the six on my router?
10:00
Speaker 2
there yes there is actually a way to disabling the 6 gigahertz if you want okay. well for that one sir since that is advanced configuration your LinkSys app is you can only use the LinkSys app for basic monitoring and some basic settings in your router so you need to we need to access the web interface. so okay. yes. Yes. um, try sir.de. myrouter.info.
10:00
Speaker 1
Okay, so I'm sorry. One more time. So what am I supposed to type it now? [silence] .infor. Okay, let's try that. Okay, I'm getting something, there. But it's a big, blank white, white screen. [silence] Let me go into this other thing. I got this little protection software suite that I want to, [silence] I want to get rid of it here. [silence] Let's shut off. [silence] Let's see. Is this care, manage? [silence] Uh, is it [silence] Um, yeah, so that didn't give me anything either. Let's see, here. [silence]
12:00
Speaker 2
myrouter.info.
12:00
Speaker 1
Um, yeah, uh, there's, uh, I, yeah, I do but it's not turned on, okay, just a minute, I'm gonna make sure, yeah it's not turned on. So, uh, let me just try it, Dam, see if I got another browser. Um, see if I got Chrome. O-H-C-H-R-O-M-E. Alright, I don't have Chrome. Um, okay, so, uh, any other ideas? And we have any other options? How else can I do this? Yeah, I got an iPad and then I got a PC I don't wanna fool with right now. So, let me get another browser. I'll just add one. So, I'm gonna go with, uh, Chrome. Okay, so download Google Chrome.
13:00
Speaker 2
No. Um, yes, we can actually try to use a different browser in Studzer or a different device if you have one.
13:00
Speaker 1
OK. Maybe just a second. It is almost done. And then, uh, my info dot, oh, I'm sorry, myrouter dot info or the, OK. You have to. Yeah. I see, uh, so my brother dot IM info. Okay. Shay. Was who's there?
14:00
Speaker 2
Yes, sir. My-router.info.
14:00
Speaker 1
So, it says Linksys and then it says, you're trying to administer a Linksys Now base W or Wi-Fi 7 router and reach this page. It may be due to one of these reasons. Your current device is not connected to your router's network. Your VPN is enabled and you're using a custom DNS provider. All right, so that sounds like some that's some of the stuff you might just uninstall this damn. All right. Um, can can you call me back by chance? I want to shut down my phone and turn it back on so we can get this resolved. Or do I've yes, that'll be perfect. And I'll be ready before then. Thank you so much. Okay, mother. Okay. Thank you. Okay, bye bye.
15:00
Speaker 2
Okay sure I'll give you a call back I'll give you a call back maybe five minutes. Okay. Okay you're welcome. Sir bye-bye.
15:00