Speaker 1
This is Lindsay's technical support calling. This call is recorded for quality assurance. Please hold as we connect you to a Lindsay specialist. Hello, sir, this is Al from Lindsay's technical support. Hi, sir. Thank you so much for answering the callback. I am good, sir. I tried to call you early, like after five minutes, but I got routed to your voicemail, so I just tried another I waited for another a few minutes, but thank you for answering the callback. You're welcome ma'am. Ma'am. Mm-hmm. Mm-hmm. From where, sir, from the fileless or from the Lindsay's specialist call? From Lindsay's. Okay. How much are you,
00:00
Speaker 2
Okay. Yes. Yes, how are you? Sorry. No, no. No problem. Thank you for calling back. So, you know, I'm checking the speed of the Internet. Data's supposed to be one gigabyte, but it was showing me really slow, slow speeds. link sys.
00:00
Speaker 1
You get things, sir.
01:00
Speaker 2
56 megabytes download and 10 megabytes upload. Isn't that too slow? I'm supposed to get a giga bike. with the files. Right? I worked with them. I mean Wi-Fi. I just tested the Wi-Fi. Oh, there you go. I just I just tested my speed test again and it's coming up.
01:00
Speaker 1
oh okay probably that didn't propagate yet still sir the connection because the parent node was power cycled earlier but um can you check k then uh let's continue sir on the app can you check if it's showing as an offline node now for the node that we are working on but your phone is connected to the Wi-Fi oh okay how many minutes do you think sir that it's pinging through the getting router settings? [silence]
02:00
Speaker 2
So that's out to be 754 megabytes, and almost 92 megabytes upload. So that's good. Yeah, give me one second. [silence] The Linksys was taking too long. It says 'gathering router settings', but it was not getting on it. Yeah. [silence] Yeah. [silence] It's taking like a minute or so.
02:00
Speaker 1
Okay. If it takes Um, okay. Okay, let's wait for another minute, sir. If it's still the same, you can close the app and then remove it on the running background then open it again.
03:00
Speaker 2
Right now it's... it was saying it was circling for... it's still circling. Yeah. Did you take this land?
03:00
Speaker 1
Is it still getting router settings, sir? Let's close that one, sir, and then or better, sir, uninstall and then reinstall it. Yes, sir. So we can reassociate it back to the parent node. So delete the whole yes, delete the app.
04:00
Speaker 2
yeah install and reinstall the whole the whole app okay give me one second I'm closing all the other things that are open and see if that helps if that helps
04:00
Speaker 1
Okay. And then check, sir, if that is offline now. It is offline. Okay. I want you to remove that one, sir. Yeah. Click on it. And then yes, you have correct converter.
05:00
Speaker 2
Oh, working very fine before. Oh, we got it. I'm in. It is offline. How do I remove it? Just click on it and remove mode, remove mode, remove this remote. Now I have a question for you. Do you know that people change their cable wires to an Ethernet wire by a converter?
05:00
Speaker 1
like an ethernet converter, sir? I think I've heard... Yeah, I've heard that one, serious. But, um, there are... There are devices that sometimes are not compatible with that type of connection. But I'll... I'll double check with this one. Okay, Yeah, with that one, sir, uh, let's go to the... Let's go back to the main menu and then there's a menu on the upper left-hand corner, the three lines. And then scroll down. Look for set up a new product. And then add new.
06:00
Speaker 2
Yeah. Yeah, okay. So I am - I removed it. What do I need to do next? Okay. Are you okay?
06:00
Speaker 1
to the home that works sir. correct yes because it will actually so since the main Wi-Fi is the 2.4 um yeah even if there even if you separate it it will follow the 2.4 Wi-Fi name because that is what the links is app recognized but that's actually fine. [silence]
07:00
Speaker 2
It says... So I'm... Let me ask you, I'm confused. So my... It says add a node to Riz 2.4. Is that... that's potential... that's just the name of my mesh network coverages, right? It's not saying that it is for 2.4. Yeah. Okay. So it says make sure everything has finished starting up, and it says please plug additional node into power near the router. Okay. Done.
07:00
Speaker 1
Okay. Proceed, sir, on that one. Click next. Okay, okay, that's fine, sir. Give it like, uh, give it like some time. Once the parent node finds that child node, it w it w he, uh adding child node. Wait for four to six minutes. Okay, that means it's trying to connect. So, w it'll jus have to wait six minutes on zaun soon. If you need to do something else while we're waiting, you can take your time. Also, yes.
08:00
Speaker 2
OK. Yep. It's blinking now. OK. The mother node is blinking white.
08:00
Speaker 1
Okay. So that means that they're trying to communicate now. So they're establishing a connection. Well, based on my experience, even with other brands, there's always like you'll somewhat like face some challenges in terms of the setup. But more likely, Linksys routers are user friendly in terms of the settings.
09:00
Speaker 2
And the child node is blinking white as well. With your experiences, links is the best, but it's not the easiest setup. Yeah.
09:00
Speaker 1
[silence] [silence] Sorry, sir. What type of signal? Ah, okay.
10:00
Speaker 2
it is still working. Now interestingly I have a connected child node upstairs to the mother node on the first floor of the house but the second floor of the house is wireless and it has a a very weak signal. When I look at the app there the signal the Wi-Fi bands you know the one one you know the Wi-Fi sign you have logo it is it's got only one or yeah a very weak signal.
10:00
Speaker 1
Yes sir, visit yes we have technical support in the Philippines. Hmm. That's fine sir. Usually, usually you'll get that error. Um that's a false positive um prompt, but that's actually okay. Yes, you can click next. We've already reported that one. So, our team are already working on it. So that's fine as long as the child node is white. [silence]
11:00
Speaker 2
Well, that's a separate one, that's a Wi-Fi node. Okay. So you, we didn't find any notes. Try again or troubleshoot, but both, but the the node is white. Solid white. What should I do next?
11:00
Speaker 1
Are you insisting this node that we are working on, it's not showing yet? Okay. So how many child nodes are showing there on the list? Okay. Okay. Is it? Alright. So yeah, sometimes the lalinksage app is delayed for the information.
12:00
Speaker 2
Okay, so right now, they're only showing four nodes. Let's see. Mother. Mother one, the mother is still white. The child node is not showing in the nodes. Yeah, no. So, mother node, so, mother node is still white and the child node is all white. So, there's another node. Then there is one on master bedroom, which is Wi-Fi connected. And then there is another one, which is directly connected. Oh, it showed up. It showed up.
12:00
Speaker 1
Mention. But since it's showed up, is it showing, sir, as a wireless child node, right? Okay. So maybe we can connect the Ethernet cord, sir? Let's connect the Ethernet cord directly to the switch. Yes, without doing anything, just put it in, connect it to the Internet port of the child node. Okay. All right. And let's give it like a few minutes, like three minutes. Is it still solid, sir? Okay. Okay.
13:00
Speaker 2
Wireless, yeah, wireless. Okay. Okay. Without doing anything just put it in. Okay. It's connected. Yeah. It turned red. It's blinking red now. [silence]
13:00
Speaker 1
Okay. And then the app and then the app here because it will prioritize the wired connection once we are successful with this one will prioritize the wired connection and then instead of the Wi-Fi icon, it will show as an arrow with three dots in the center and then another arrow connected as wired. Do you have an option to skip that one say or no? Okay. Okay.
14:00
Speaker 2
[silence] [silence] [silence] [silence] [silence] [silence] [silence] yeah. something we encountered a problem. It says we encountered a problem. Please use the button below to restart your network. Once your network is back online, we'll try to fix the problem for you. [silence] [silence] Yes, yes, actually, both are now white. [silence] [silence] [silence] Just turn to milk. directly connected [silence]
14:00
Speaker 1
It's still showing us Wi-Fi. Okay. Let's give it a minute here because earlier the app, um the app, or the child node actually was delayed on the app when it pops up. So like, let's just wait another three minutes. Then I will let you refresh the app. Well, for older nodes, sir, um, I'm just going to assume that, um, it's using an old Wi-Fi technology. Um, if if it's an older node, yes, you can actually still use it as a child node. However, the speed is limited as to how.
15:00
Speaker 2
it's still showing Wi-Fi now what happens if uh if I connect uh older model nodes in the house well I Wouldn't worry about older model nodes I like my old 2013 computer and old 2015 iPhone the atoms in those devices are doing just fine running the codes that were carved out for them Wi-Fi is still active but it seems like the most likely scenario is that the new 9 ios model is messing up the system but that's still all speculation nerdy stuff
15:00
Speaker 1
How much is the capacity only of that node can provide? So it will only be, but you can, you can still use it like as an extension to the Wi-Fi. But the speed will gonna be, but the speed is gonna be different if the device will connect to that older node. MX-5300. Let me double check here. MX-5300. Is it showing as wired connection now? Okay, that's good. And it's still solid light. Okay, that's good. See, so at least it connects directly.
16:00
Speaker 2
Would you be able to tell me I have a Linksys model mx [silence] 5300, how fast it can go? By the way, it's showing as a wired connection. Yeah. [silence]
16:00
Speaker 1
it's, it's connect, connected, now connected to the switch. So, that will provide. Upstairs, um, are we going to use the, a different switch like, um, and manage switch. Oh, okay. Yeah, let's, let's do that one sir since, it was able to recognize wired. Turn off first the child node then disconnect the ethernet to the switch and then you can move it upstairs or, until
17:00
Speaker 2
So now, do you want me to go to the original place upstairs? What? No. No. No, no. We are, so it's a direct wire going upstairs. I'm disconnecting the, the mother, switch, or not mother switch, the child node from the from the Gigabit switch and I'm putting the, All right. I Okay, so how fast is the 5300 goes? The 5300. Okay. Yeah.
17:00
Speaker 1
To connect the Ethernet port first, to before you turn on the child node. Yes, turn off First the child node, connect the ethernet first. Once the ethernet is connected, you can power it on. Okay. All right, and then let's give it some time, sir. That server is connected directly to the parent node or to another switch?
19:00
Speaker 2
All right, let's see if this works. Okay. Okay, I put the thing in first. Do you want me to disconnect the electrical outlet first? I'm going to connect. Okay. it's connected. I'm going to put the electricity on. Power on. It is blue. That is blue. This one is connected. Hey, we need to turn off the power supply. Okay, okay, okay. It's done?
19:00
Speaker 1
okay parent switch same switch we use earlier ok
20:00
Speaker 2
it's connected to the parent switch yes yes uh blinking blue
20:00
Speaker 1
Yes, sir. Since it has almost the same speed that you have for the MPhoneTwo, but it's just using Wi-Fi 6. But, um, yeah, but remember, sir, it will always be limited from how much is your subscription speed but it's still faster. Well, that uses the Wi-Fi6E technology and then the M5300 uses only 2.4 and 5 GHz. While the, um, Wi-Fi 6 uses both 2.4 and 5 GHz. So if your household is technologically inclined, I recommend the Wi-Fi 6.
21:00
Speaker 2
So putting the other model, it's not going to affect the the speed, it is up to 1 gigabyte, too. And Mm-hmm. So, 6200 is better than M 5300 in what sense?
21:00
Speaker 1
While the MX6200 is using tri band, so it has 2.4, 5, m 6 gigahertz. Okay. Yeah, let's give it some time since it just turned white. Mhm. Yeah, usually so yeah, the app delays in terms of the connection.
22:00
Speaker 2
Okay, it turned white, but it's not showing in the app yet, but I don't know if it's going to turn red. It's still showing it an offline. I will be surprised if if it stays white because we turned a 5E cable, 5E into a ethernet cable. So I don't know if it's going to work.
22:00
Speaker 1
Hmm. All right, I've set my timer. So if it stays solid white for three minutes, then that's good. So that means it already established a good connection. So we have like two minutes left. Okay. You may try to refresh the server if it really takes that long to show it as an online node. You can just close it, remove it under running background.
23:00
Speaker 2
Good? Mm-hmm. Um, it is still white. Um, but it is offline.
23:00
Speaker 1
Uh this shows okay uh okay okay sir uh oh okay.
24:00
Speaker 2
It is showing five nodes. Oh, it turned red and it's blinking red. Let's see if it turns white again. Thing. Thank you. It is blinking red. so it now got connected but it's still blinking red.
24:00
Speaker 1
it shows the Wi-Fi connection okay that's okay sir we can wait for a few more minutes okay so you're running sir like a long ethernet cable coming from the GS108 switch the one that we used earlier right [ silence ]
25:00
Speaker 2
It shows it as a Wi-Fi connection.
25:00
Speaker 1
How long sir? Okay. And is it still blinking red? Okay. Huh. But turn off, turn off your Wi-Fi. Okay.
26:00
Speaker 2
Yeah. Pretty long, I mean it's going from one side of the library to the other. Yeah, let me see if I can switch this. Hold on a second. I may have an idea. Because it was the telephone line that was converted to an ethernet line, I may want to put a an internet cable into the switch, and then use a connector to connect. God, this is so crazy. Okay. Let's see if this works. Going to use this. [silence] Oh, it doesn't work. What do we do with this? Use a media converter. What do I use?
26:00
Speaker 1
Before you reconnect another ethernet cord, turn off the child node, sir. Before you connect another cable, that's fine, sir. That's fine. We'll just reboot the child node later. That's okay. Yes.
27:00
Speaker 2
What do you want me to do? [silence] It's downstairs. It's upstairs. So should I go up there and change it first? OK. Thank you. So connected. It's OK.
27:00
Speaker 1
Yes. Um, maybe you can use the same port that we used earlier. Sure. Is it possible? Um, same port of the switch that we used earlier to connect the child node. Okay. Okay. Maybe the cable, sir.
28:00
Speaker 2
I don't see anything blinking. That's the problem. You know how the switch lights up? It's cool. Which port? Yeah. Oh, that's what I used. Yeah. Yeah, but... It doesn't look like it's communicating. It's not lighting up. Yeah, it's possible. But when you go directly to it, okay, it came back on.
28:00
Speaker 1
For the switch. Okay, so it didn't detect her, the wired connection. So, I think. White, okay. Solid white but still wired, right? Okay, let's give it some time sir because earlier it took maybe three to five minutes before the app recognized it as a wired back home.
29:00
Speaker 2
Go ahead and go to Wi-Fi. Yeah. no it came back on the Linksys. as Wi-Fi,? Oh it's now white. Yeah.
29:00
Speaker 1
[silence] but it's solid white sir right try to refresh the app sir like close the app remove it on the running background and open it again let's refresh the app Wi-Fi still? OK. I think that will take more time. So let's ... But the ... But ... Have you notice or the switch, if the light of the switch is blinking or no?
30:00
Speaker 2
okay. see it shows Wi-Fi. yeah. I just can't I feel the thing that this is these this connection because we used the telephone line to convert it to Ethernet line but it's that signal is not going to take it all right Hold on let me go check now. Oh that was srs in check.
31:00
Speaker 1
I think there's something wrong, sir, with the Ethernet cord that we're using.
32:00
Speaker 2
how do I improve this signal upstairs? It's like nothing ay ay ay it's housed like this okay there's no signal [silence] yeah yeah that's what my feeling is now that's my feeling
32:00
Speaker 2
Yeah. So, so now let me ask you a question. The child node that is all the way up to the third floor of the house is is showing that it's connected to mother node. can we, is it possible that we can make it connect to the to the wired one downstairs? uh, wireless to the other one.
33:00
Speaker 1
Once this child node is stable, then you just need to turn off that node upstairs and then wait for like maybe 30 to 60 seconds and then plug it back in. So, you just need to reboot and power cycle it so it will try to connect to the nearest node. [silence]. But we have to stabilize first this child node. [silence] So, for now, we'll have to look for an available Ethernet cord. [silence] Yeah, no worries. [silence] You can always just give us a call back then we can assist you. But once you have like, [silence] [silence].
34:00
Speaker 1
First, example, a new Ethernet cord. try that, first, uh, turn off that, child node, connect, connect it to the new Ethernet, once the switch, uh, once you notice that there is a communication between the switch, then turn it back on, and then just recognize it. If you have any like additional concerns, just give us a call, so we can assist you. Well, this one, sir, has um, well, for this one, sir, it has a three years of um, warranty. So warranty start date was actually last year, um, January 28th of 2025. So, you're covered, uh, this router is covered up until 2028. So, we'll still be able to assist you.
35:00
Speaker 2
Yeah. Now, how long is my uh, will these routers are covered for this kind of service? Thanks for doing that perfect. My question for you can you quickly tell me that the power cord.
35:00
Speaker 1
I don't have any reference there for the MX 5300's power cord. we'll try to observe the connection, sir, within 24 to 48 hours. Okay. Try to power cycle that node. Is that the farthest node?
36:00
Speaker 2
Now, let me go upstairs and see if it's still white. Oh gosh, I'm getting exercise. Yep, it turned red. [silence]
37:00
Speaker 1
Okay. Try to power cycle that one. Just power cycle it, sorry. Like, unplug, and then wait for 30 seconds and then plug it back in.
38:00
Speaker 2
Yeah. What do you want me to do? OK. I'll do that. I disconnected it. [silence] " " "Okay, I'll connect it again. It's blue.""
38:00
Speaker 1
The child node that we work on earlier sir, that one is still solid white, right? Ah okay. And then how's this child node so far now sir? Is it blinking? Okay.
40:00
Speaker 2
The in downstairs, I can't tell you but I hope for the clinking clinking glow. Oh, it turned white.
40:00
Speaker 1
but it's solid white now, sir, right? okay, that's good [silence] well, just give it some time, sir. um, since earlier,
42:00
Speaker 2
The master bedroom, which is upstairs. Yeah, but the speed here upstairs is like 83 megabits per second.
42:00
Speaker 1
Since we just power cycled it and then earlier when we power cycled to the parent node, it has the same lower speed as um so let's let's allow to propagate the signal first. Okay. All right, so since it's solid white, so yeah, I think you just need to give us a call back once you are able to get a new ethernet cord. So we can make sure that everything will be up and running once we switch back that child node as a wired connection, okay? All right, you're welcome, sir. Any follow up questions? Okay. You're welcome, sir. Thank you as well for taking the time calling Linsea's. Have a good evening now. Take care. Thank you, sir. Bye bye.
43:00
Speaker 2
Yeah. Yep. Good. Okay. Okay. Sounds good. Thank you. Now, that's all. Thank you. You helped me a lot. Thank you. Bye bye. Me too. Thank you. Bye. [silence]
43:00