Speaker 1
Yes. Hello. I found a little earlier this afternoon and because I have several nodes here and we connected them recently with the cable instead of a Wi-Fi connection. And the person who was on the phone advised me to reset all the devices. So now I'm trying to reset one of them, the first one, the main, the parent node, and it doesn't work, actually. And I'm wondering why. So, yeah. Tell me what to do.
00:00
Speaker 2
For getting on this call with us, we want to let you know that to ensure quality service, your call may be monitored. Hi, thank you for calling Linksys. This is Richie, how may I help you today? Okay, so I get. I totally understand your concerns are brought
00:00
Speaker 1
Yes, my name is Benoit Emoser. Benoit, B-E-N-O-I-T. Emoser, I-M-H-A-U-S-E-R. A like in Roger. It's the one that I'm using now. So, it's... Don't you have it or do you want me to tell you? Exactly, because it's a bit hard for me to tell you in English I have to write it down and tell you afterwards, yes. No, I am calling from Belgium. You...
01:00
Speaker 2
[silence] I mean I know your first name and last name by the way. Oh, if you don't mind, can you spell it for me? Let's start with your first name. And your last name. And your and your call back number. Uh [silence] Okay, so that's 3 2 4 9 4 1 9 6 7 7 5. That's okay. And are you calling from United States, sir?
01:00
Speaker 1
Yes. Uh, let me take a look. Uh, MA, M-A-X, 4200, yes. it's who, Z, Z-OO-O. now, now it is a purple blinking. Yes. Yes. uh Oh, when, when would, when should I stop pressing it? [silence]
03:00
Speaker 2
Let's check for your devices if you have five linksys devices and the model number Mx4200. [silence] Your internet service provider is Vox. [silence] What is the light indicator of the main router? Is it solid blue? Blinking purple. Did you attempt to press and hold the reset button of the parent macar.
03:00
Speaker 1
Yeah, yeah, no, I understood. You, I can't Preston I released the button. That's all I wanted to know. It's the main router, yes. I took it, I took it off and I I'm and I I'm close to the main uh, the main uh Wi - Fi system. So I'm pressing the button now. And pressing the button now. And it's red, blinking red. Now it stopped blinking. It's stopped or there's no light at all together. Okay. I suppose that's why because the person told me to hold it until it stopped. Now it's blue now. Okay.
04:00
Speaker 2
Okay, so you're planning to set up your linksys devices again. That's why you call dot. Is that the main router? Okay, so-keep holding- Okay, let's go. [silence]
04:00
Speaker 1
That's fine. The person I had before told me to release the button as soon as there was no light anymore. So maybe that's maybe it wasn't reset properly, maybe that's why. Yeah, okay. Yeah, I do? Now it's blinking blue at the moment. T purple, yes. Blinking purple or steady purple? Steady purple. Okay, yes. But I think that's the main reason. It wasn't resolved properly already because I had some misinformation earlier. That's why probably.
05:00
Speaker 2
So let's just keep observing it and wait for the light to blink blue, turn to solid purple, okay? That's okay, just wait for the light to turn solid purple or hot pink. solid purple. Yes. Yeah, because the correct light behavior of the router while it's resetting, it should blink red, then the light goes off as what you observe it there and turn to solid blue.
05:00
Speaker 1
When it's solid blue, I release the the button. OK. Now it's, it's, it's purple. It seems to be a straight, steady purple. It seems like it doesn't move. Doesn't seem to move. Should I, should I try, should I try again then? Yes. Yes, it's connected directly, yes. It is. OK. [silence]
06:00
Speaker 2
Do. So when it turns to solid blue, that's the time that you're gonna release the reset button. Okay? Yeah. OK. It's ready for setup. No need. Just ready for setup. Let's proceed to set up this one. By the way, is this the node connected directly to the modem, Sir, from Voo? Okay. No. Make sure the Ethernet cable is properly plugged in from the modem to the internet port of the main router. Okay. Now, let's proceed to set up this one using yeah, press method. So, all you need to doumnis to press, release the reset button five times. Within five seconds. So press, release, press, release, press, release, press, release.
06:00
Speaker 1
Okay. Okay. Okay. It's a light blue blinking too now light blue. Oh, good. Good. Yes. No no I'm reading here. I didn't understand, sorry. I I it's a more I think you have the wrong text
07:00
Speaker 2
Press release for five times or five seconds. Okay, so it's setting up. It's a good thing. So let's just wait for the device to actually set up and it will take three up to five minutes. So keep observing it on your end, okay? No need to do anything. And let me just confirm while waiting for that node to set up. You have five Linksys devices in total, right? You have five routers from us, Linksys. So you have 10 10 links. Okay. So you have 10 linksis devices. Okay, kindly connect example, your phone, sir. Okay, I would like to set an expectation that since we reset the router, all the configuration lost or erased. So it's back to its default name and password labelled on the bottom. So kindly connect your phone to the Wi-Fi name labelled at the bottom of the router, including the Wi-Fi password. So check if you have internet connection now, since it's solid blue.
07:00
Speaker 1
[KEEP_UNCERTAIN] they can do it they can do it yes it is it is connected. Yes. I can browse okay. I i'll store the phone Jesus. Okay. um, it seems to be working. Yes. I have many many trying those two apps to edit. I should do it by myself if you tell me the procedure I could I could do it by myself. Maybe So you so I'm sorry you have you have to repeat that I'm listening to the sentence. I'm sorry. Could you repeat that? Please.
09:00
Speaker 2
Yes, your Wi-Fi name is start with underscore velof, setup, and then check if you can browse. Again, would you like to change its Wi-Fi name and password or you need to add a child nodes? I guess you have extenders, right? Yes, sure. I kindly grab two nodes from your extenders so that I can guide you how to setup it and continue it at your convenience. Just
09:00
Speaker 1
Who knows? Yes? You want me to do it now? Okay. It will take me, it will take me uh, two or three minutes. I need, I need, uh, uh, like to do that. Okay, can I, it's okay if I don't take my phone with me? uh, I can, I can take it with me. Uh, I'll leave it in the main office. Do like that and not I won't lose the connection. I'll be, I'll be right back. I'll be right back. Uh,
10:00
Speaker 2
GETT two nodes so that I can assist you how to set up the child node. Yes kindly get two extenders. Yeah sure. It's okay. Sure just take mmm. Yeah you can take it or maybe you can actually place that. Yes. Just leave it for the meantime. Sure. Sure no worries.
10:00
Speaker 1
Hello. Hello. Oh, I'm back with the two devices. So, I'm with Yes. [silence]
14:00
Speaker 2
[silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [And I'm down here. Yes, hello. Okay. Now kindly place the child notes about one foot or two feet apart from the parent nodes. And if you can make it, kindly plug them directly to the router.
14:00
Speaker 1
Yeah, it's just done. I just plugged in in the wall outlet. Oh, it's only the triangle, like around 1 or 2 foot. No, they they're blue, now. Oh no. one of them is blinking red now. Yes, yes. They're both blinking red. Where are you, actually? Are you in America at the moment, or?
15:00
Speaker 2
the wall out. about one foot or two feet apart from each other and also from the parent node. Okay. That's good. So, let's just wait for both devices to fully boot up. I guess they are still blinking since it's booting up. It's okay. They will turn, they will start blinking blue. Okay. Yeah, that means it's booting up, sir. So, let's just keep observing it because we need also to reset that two nodes. I know. We're not, we're actually based on the requirements of the customer [silence] at that time. Let me just check if there's still a contract for this customer sir.
15:00
Speaker 1
okay. Last time I found it was in the Philippines too. Yes. Yes. Maybe it was two years ago, maybe. Yeah. Yes, most probably. It was a long time ago. So, they're still blinking. They're still blinking. Is that okay? Yes. blinking red, both, both of them, yes. So tell me what should I do then? Yeah. Okay.
16:00
Speaker 2
on the Philippines. Uhm, yes. Ashley is one of our technician. I guess it's one of my co-workers. Uhm, yeah, that's okay. And now um kindly press the respect button of the router. The same thing, yes. Okay. Uhm, yes, but make sure that it will blink red, goes off and turn to solid blue. Uhm, yes. Okay. Proceed. Press and hold the reset button until it turns to solid blue. okay what is the light indicator of the first node okay yes yes proceed to node second
16:00
Speaker 1
The second is on 2. The stability. OK, yo. Yo. (silence) Yo one day, yes, of them is still blinking.
18:00
Speaker 2
about devices to train solid purple, okay? Let me know once they are both solid purple, okay? It's okay.
18:00
Speaker 1
OK, they seem to be OK now. Yes, five times. And so I have to do it on the parent node now. Again, five times. OK. OK. yes 100 OK again blinky light blue blinking light blue
19:00
Speaker 2
Okay. Now to set up the two nodes, you know, same thing. Go to the parent node. Yes, exactly. Same thing as what you did earlier to set up the child nodes. Yes. It always wins nude to the parent node. Press and release the reset button five times within five seconds.
19:00
Speaker 1
One of them is. ah, both of them are. Okay. Would be, that would be wonderful. Thank you. Yes. Yes. Yes. Nice video.
20:00
Speaker 2
That's good. Keep on observing it. Now wait for the child node to start blinking. Blinking. Okay, that's good. Now let's wait three up to five minutes, sir, for the child nodes to turn solid blue. And while waiting, by the way, I will send you our home networking setup guide. So it's a step-by-step instructions on how to set up the parent node, how to set up the child node, and how to properly reset the router. We'll go to send it to your email as your guide. You're welcome, sir. So I just sent it. Can you check your email if you received the article? It's a video tutorial, by the way. It's a free guide.
20:00
Speaker 1
Yeah, even better, yeah. Maybe it would be, could it be in the trash, in the spam? No, I don't see it. Maybe there was a mistake in the, in the email address maybe. No, I didn't. No, I don't. Wait. Okay, what? No, I don't have it. Maybe there was,
21:00
Speaker 2
and of course let me verify if you can click the link. yeah kindly check also and try to refresh your email check your spam yeah junk email okay so let me just check your email again so it start with b boy. i just received okay so let me just verify your Email. Again, I'm sure it's B for boy. Yeah. So, let me just verify your email. It's B for boy, correct? I for India, and for Michael. Okay, that's good. You just got it. Yeah, that's it. Click that one, and then you will route to our home networking setup guide. The help to set up the Linksys Velop mesh system via 5 press method, how to check the signal strength, checking Wi-Fi name and password. Yeah. Yes. Actually, if you're Just click here. So, how to set up Linksys Velop mesh via [silence]
21:00
Speaker 1
It's nonsense. I'll go back to my email. Where should I click? Yes. Here. Yes, it's YouTube, yes. [silence] [silence] But for some reason it doesn't start. I was I'm going to check if I'm still still, yes I'm still connected to that here. And both all all the lights are blue now. Solid blue. Uh yes. A computer. Yes I I I I won't work with a phone.
23:00
Speaker 2
Want to know how to set up your Mesh system? Yeah. So make sure you have internet connection. And let me just confirm, sir, are you connected with the underscore Velo Setup? Yeah. which is the Wi-Fi name of your parent node. Okay. Okay. They are already set up. Okay, now, let me just ask you before we end this call. Would you like to change your Wi-Fi name and Wi-Fi password? Okay. Do you have a laptop or a computer near you, sir? Mhm.
24:00
Speaker 1
Right now, I have an Android phone, but I could use a computer too. Oh, wait. I can't connect via Wi-Fi or... You said it... Okay. Let me see. I'm afraid the computer doesn't have any Wi-Fi, but it's connected to a same... It's connected to the same network as uh as the nodes. It doesn't have any Wi-Fi. The computer doesn't have any Wi-Fi. Yes. You want to know the name?
25:00
Speaker 2
How about an iPad? Okay. Connect your computer to your parent's node using its Wifi name and Wifi password via Wifi. Yeah, Wifi. Yeah, use the Wifi... Okay. So you're... So what is the Wifi name of the parent's node? It's underscorevelop setup. Yes. [silence]
25:00
Speaker 1
and underscore, develop setup E three A E and a in capital. E and a is capital, I'm connected with my phone, yes. Yes? Yes. Yes? Yes, I did. It doesn't doesn't work. Yes, I did, I just the doesn't doesn't work.
26:00
Speaker 2
Okay. So you're currently connected. You are currently connected to that WiFi name. All right. Now on your computer, since your computer is also connected to the parent node, open a browser. So just Google. Then, on the address bar, type 192.168.1.1. And then enter. Is your computer connected?
26:00
Speaker 1
Oh, no, no, it's not, my computer doesn't have any Wi-Fi, as I told you. It's connected directly, directly with the Ethernet connection. Iternet yes. It is wired, exactly here. I should wire it, you mean? So I need to plug the Ethernet connection onto the computer. Is that? Okay. Yes, and the other one, and the other one to the computer. Okay.
27:00
Speaker 2
Connected, please, go to your Wi-Fi settings. okay, so... ... it... ...it's wired. yeah, it's wired directly to the parent node. yes... so to access your router's settings, make sure you're connected to the parent node server. Yeah, so plug the ethernet cable to one of the ethernet ports of the parent node to your computer. yes Make sure to grab an extra ethernet cable, okay?
27:00
Speaker 1
Yeah, with the Ethernet cable, but the main one, I unplugged it for the main device, and I put it in the computer. No, I don't understand, I'm sorry. I have one, and one wire is connected to the to to the main modem, so I put this back on the main modem thing. Oh, okay. So you want me to get a new a second cable and connect it to the computer? Well that's ok here.
28:00
Speaker 2
Use a different Ethernet cable. Yeah. I don't know. Make sure your parent Node Sir is still connected to the modem because it will lost connection. But make sure your parent still have internet connection. Okay. Yeah. Okay. The parent node is always connected directly to the modem. Yes. Exactly. So you need to get an extra ethernet cable.
28:00
Speaker 1
I have no Wi-Fi as I told you on the computer, but I can do it. But the fact is that they all turn red now. All the modems, all the nodes, they turn red. Exactly. Exactly. Are they going to to turn blue again? One second.
29:00
Speaker 2
[silence] Or maybe you can connect it via Wi-Fi sir. Using its Wi-Fi name and Wi-Fi password. Okay, So yeah, because the Ethernet cable was unplugged earlier. So they lost its connection. So make sure the Ethernet cable is properly plugged in from the modem. Just keep on observing it.
29:00
Speaker 1
[silence] Ah, okay, they turned blue. They turned they turned blue now. I I'm going to need to find another table. Which I don't have there.
30:00
Speaker 2
Okay, so make sure the ethernet cable is properly plugged in from the modem to the internet port of the parent node. Okay now, can we get a different ethernet cable?
30:00
Speaker 1
Let me see how I can do that, huh? Uh, just, uh, I have some cables that are, uh, too short, so that's still the problem. I, I'm afraid I have to go upstairs again to try and find a cable. Do you mind? Okay, I'll be right back. Okay, then I stay here and use my app. Huh. Okay, wha- what could I, what should I do? I have it already.
31:00
Speaker 2
Okay, so you doesn't have an extra ethernet cable. [silence] yeah, it's okay. It's okay, sir. But if you doesn't have an extra ethernet cable, we can also use the Linksys app to change your Wi-Fi name and Wi-Fi password on your phone. Okay. Can you download download the Linksys app? Okay, can you log in to your Linksys app? [silence]
31:00
Speaker 1
wait, let me start my app again, I'm waiting it to, so they asked me to accept the two things? so they asked me if I want to connect the router, okay, that's done, huh? that's done too, and, uh, I can start it, and they are checking the internet connection, they tell me, and it's, it's connected, so they asked me if I want to use the same, uh, the same settings.
32:00
Speaker 2
Yes. Okay. That's good.
32:00
Speaker 1
[KEEP_UNCERTAIN] for the, Wi-Fi, oh, because there, there was, there was one previously installed, so, I can keep them, I suppose. Okay, good. So I, press yes, then, huh? I do. Well, I'm trying to go on, but, uh, it doesn't seem, okay, often. It's starting now. Can I just leave you for 10 seconds, because I have something to do. I want to, some of my columns, yes. Just 10 seconds, the time that I, go and find him. Maybe I should, I can,
33:00
Speaker 2
Okay, so would you like. Yes, you can so that your. Other devices there will automatic to connect. Yes. But make sure to remember your Wi-Fi name and Wi-Fi password, okay? Yeah, sure. [silence].
33:00
Speaker 1
Maybe I should stay in front of my phone, shouldn't I? It's better if I stay in front of the phone. Right? Now. I'll wait a bit more. I'll be right back.
34:00
Speaker 2
Okay, sir. Yes, of course. Just take your time, sir. Just make sure to come back, okay? Okay. Yeah, sure.
34:00
Speaker 1
Okay, they asked me to give a name to the Wi-Fi. Oh they couldn't, they couldn't transfer it.
35:00
Speaker 2
Okay. Reconnect. Reconnect your device sir. Because you got disconnected. So you need to reconnect your [ silence ]
35:00
Speaker 1
Yeah. Now, okay. Okay. I'm, I'm waiting. Did it showed up? No, the old name doesn't appear anymore. It doesn't matter. It can, I can give it another name, doesn't really matter. No, I don't remember. I mean, I know the guest, but not the original one. Wait, it doesn't matter. I can give it another name. I don't mind. unless No, first I have to set it up. They ask, they ask. I'll have to change [silence]
36:00
Speaker 2
phone to the new Wi-Fi name or to your original Wi-Fi name and Wi-Fi password. Then we check if it is now showing on the network list. Uh but then can you still remember the Wi-Fi name? What is your original Wi-Fi name? Okay. But are you connected now with your new Wi-Fi name and password? Uh The Linksys app showed right earlier that
36:00
Speaker 1
Yes, but they say there was a mistake and I couldn't do it. So, they asked me, they say something went wrong and we couldn't transfer your Wi-Fi settings. Set them up manually to allow your device to reconnect automatically. Or maybe I can find the name in the list of my Wi-Fi names, actually. Maybe I can find it. Something in the settings. There. Let me see where to find it.
37:00
Speaker 2
use your original setting and you proceed with that. So what is the error? Okay. Proceed. Okay. can we set up the one only? Yeah, sure. [silence] I believe we have to [silence] [silence] remote process Yeah, it's up to. Yeah. It's up to, you, sir. Mm-hmm. Sure.
37:00
Speaker 1
Now pass code which I suppose the sun. Okay, that's it, I put the name and the password. should I press follow or next? [silence]
39:00
Speaker 2
Yes. And make sure to save that. [silence]
39:00
Speaker 1
Setting it up. setting it up. it's still working at the moment. Okay, it's done.
40:00
Speaker 2
Okay. That's good. [silence] Again, then try to reconnect your phone.
40:00
Speaker 1
okay and I have to to go and connect to the right to the new Wi-Fi I just created okay it's connecting it's it's connecting via link sys they say they says yes it seems to be working yes blinking in red no
41:00
Speaker 2
yes yes okay yes that's good and check so if you can browse or access the internet [ silence] okay and what is the light indicators of the two child node okay cuz we just changed some settings so let's just wait for the child nodes to turn solid blue Okay. It's time to reconnect.
41:00
Speaker 1
okay there, one is silver bit blinking. it's turning blue but a bit blinking. okay the three of them okay
43:00
Speaker 2
Okay, so let's just wait for the other one. okay, now you're going to proceed to relocate the child. no
43:00
Speaker 1
Could I press Next then? It told me First step you have to connect it to the new Wi-Fi, and then you press Next. yes it's it's uh it's working they they they're looking for the child nodes they say [ silence ] no we're almost at the end so you're gonna quickly know what's happening [ silence ] is it okay like that if i if it keeps on checking okay they say they are having [ silence ] in a moment [ silence ]
44:00
Speaker 2
Okay. So, were you able to log in on the LenSx app? Do you have the options here to quit the setup because the child nodes are already added. Is there an option to quit setup?
45:00
Speaker 1
they are adding the secondary nodes they say is it okay? yes they are still blue but I have some I have some other nodes somewhere you know okay yeah you're right you're right yeah but I mean we did the three main ones the three more important ones so I'm very happy that we did it I'm happy that we did those three it's a good news very good news [silence]
46:00
Speaker 2
so, it seems like we are starting from, well, let's just wait, but this time we need to wait four to six minutes again. so the links is up. proceed to to our your child nodes again. check the light indicator of the child nodes. but I guess they they won't add because they are not ready for setup. yeah. uh-huh, but uh-huh, just use the five press method. that is one of the easiest ways to set up our links as mesh.
46:00
Speaker 1
the times like the five times, five times press. That's the best way to do it. Okay, I'll do that. Yes. And they have to be near to the parent node or any other node? Only apparent mode. It has to be the, only the parent node. Okay. Yes. Yes. Okay. Shouldn't be too complicated to do that afterwards. Just I need to get them where they are. I'll do two nodes at a time. It's gonna be, it's gonna be quicker. Sorry. Okay.
47:00
Speaker 2
near to the parent node so one foot or two feet apart from each other and also from the parent node yes only to the parents node yes this this same thing just follow the same instructions of what you did earlier yes so you can you can set up them one node at a time or two nodes at a time for you to be easy and to avoid yeah to avoid interference yeah that's it interference from the other nodes.
47:00
Speaker 1
they're quite far away from each other at least 30, 20 to 30 m to each other. which is a Yes, yes, I understand that, yes. Okay. okay, good okay. I mean, I tried them, I had them for a long time, so they work well, but uh sometimes when they — like for for example when they cut the main electricity, and they would not connect to the right ones, you know, via wi-fi. and it would be a bit complicated, so that's why we decided to connect them to wires,
48:00
Speaker 2
If you're going to relocate them, if you're going to relocate them. But for the setup process, it's really recommended to place them about 1 foot or 2 feet apart. Yeah, and once it's set up, yeah, you can relocate them 25 meters, yeah, 15, 20, 25, 30. Still good. Okay. as usual the power outage.
48:00
Speaker 1
because um yeah i'm gonna move yeah what no we cannot do that just um to tell you what i've written here they asked me if i should remove the the old router from the account no need
49:00
Speaker 2
and we maybe you can also consider sir to use a surge protector or the ups connect them directly to a power surge protector or ups sir so just in case there is a power outage so you will not totally disconnect particularly the child nodes okay it's okay so from my understanding since it was breaking it's supposed to be worked with that setup maybe if there is a power outage and the child node won't connect power cycle the parent node first no need yeah because you're still using them
49:00
Speaker 1
they recommend that we should remove it okay they remove the old network, let's say now they say next I press next, but it doesn't start I suppose it will at some point I have to read something before okay they ask me to to read the protection of private life doesn't it doesn't work
50:00
Speaker 2
Okay. That may be better to remove that. Just click next.
50:00
Speaker 1
Yes, but it doesn't work. I am I am next and nothing happens. This that what did you tell me to do? close it up and then okay? It's moving now. okay
51:00
Speaker 2
wait, there isn't have an option to click next? It's still loading. Are you on the blank screen? Maybe just force close it and reopen the Lynx's app. Force close, close the app and then open. uh proceed skip that one [silence] or you need to reset the router [silence] what are the instruction shows on that page [silence] okay so let's just try to give
51:00
Speaker 1
for one minute before it worked off ... off sigh, I pressed the button. I don't know. It seems to be a bit slow. No, no, no. I'm just trying to access the main the main screen. Should I should I close and close the app and then start it again? Should I do that? Okay. Okay. Okay. They say, uh, you to finish the setting, which I did, which I'm doing now. And now it's uh, there's a a circle and it's turning around the circle or the white
53:00
Speaker 2
Yeah, but no need to press the, for example, if the Linksys app will recommend to press and hold the reset button, sure. No need to press and hold the reset button of the parent node, okay? Okay. That's good. Yeah. Close and reopen the Linksys app.
53:00
Speaker 1
white line turning around the circle so it means it's working. No, uh I pressed the button asked me to finish with the setting. So end the setting and now it's starting or maybe I'm not connected to the right thing the right Wi-Fi let me see. yes on the right on the right one. So they asked me do you want to finish with the setting or I don't want to go on with the setting? That's all there's a choice I have.
54:00
Speaker 2
Are you on the dashboard of the Linksys app now?
54:00
Speaker 1
yes I suppose I should leave that it's I think it's working at the moment so I don't know why it's a bit slow it's not because of my phone because I have a very good phone so it's love you I think so should I wait a bit more to see what happens
55:00
Speaker 2
I don't. Try to skip that. Maybe you need also to delete and uninstall and reinstall the Lynksys app. Mhm. Okay, sure.
55:00
Speaker 1
what I could do is close the app in the settings of my phone, you know, completely close it. Are you still there? [silence]
56:00
Speaker 2
Yeah because it like yeah because it should give you an option to login using your email or your
56:00
Speaker 1
And we are your lacking substance Step in your mind There's an unexpected guy There's stuff inside Does that make any sense And there's sugar 321 But we don't know each other people like us Oh can we
57:00
Speaker 2
Password. and it seems like the ads will give you an accurate information so kindly delete that one. uninstall and reinstall the lynx app.
57:00
Speaker 1
OK, it's opening. they say I could use the password from the route or my email address. okay, they're looking for the WHERE, WHERE now.
58:00
Speaker 2
router, password select router or skip for now okay, can we try to use the password on the bottom of the parent node for the router password?
58:00
Speaker 1
okay they asking me to connect to the Wi-Fi of the router no it's not it's connected to another one now okay I'm connecting it now and now they're asking me for the password which is at the back of the router my firewall name what my firewall name of the router too no but they don't they don't ask me to my final of the router it's not it's not there already it's not there yet it's not yet there at all okay
59:00
Speaker 2
Okay, make sure you're connected. your Wi-Fi name and Wi-Fi password . the Wi-Fi is up, which means that you're not connected to the internet. So the app asks you to connect with your internet service so that it will proceed.
59:00
Speaker 1
And so they asked me the password, oh the password, yes. My main password you mean. Okay, I'm connected now. Looking for routers and they asked me for the recovery key. I have it. I can see it, yes.
60:00
Speaker 2
Okay, then go back to the Linksys app. Okay, so it asks you to create your own router password. The recovery key is also labeled on the bottom.
60:00
Speaker 1
Now, this, it's changed. Uh, the window is gone. Let me, I have to start it again. It's stopped. So, I'm starting here again. Ah, now they ask for the router password now. Uh, but the, uh, okay, recovery key, which is, um, 47136 dash four, seven, one, three, six. They asked me to, um, reinitialize the router, password, which I will do, uh, uh, I'm just checking if it's right from here. [silence].
61:00
Speaker 2
Yes, you need to create your own router password. [silence]
61:00
Speaker 1
Okay, that's good. quite a long process, huh? okay, I'm, I'm on line now. So the three, the three are connected. one, one is, one has the number of the Linksys model. and the other one, they call it secondary, secondary node. I think it's, I think it's the main node, that's one. the parent node, because the others are connected to that one. So it must be the parent node, that one. but they call it, they call it secondary node. I don't know why.
62:00
Speaker 2
Okay, so on the dashboard, there are three nodes connected. Add the child nodes. Oh, okay. Yeah, and on the dashboard, there is supposed to be half
62:00
Speaker 1
I have three, three, I have three devices connected, a main one, and underneath, the two other ones I connected to that one. And the main one is called, the main one is called Secondary Node. I don't know why they call it that way. Could you repeat that, please? Yes, yes. Okay, yes. This seems to be okay. Yes. Yes. Goodbye.
63:00
Speaker 2
three nodes and then the device says connected Okay. So there are Oh, click the three lines, the menu icon. And then go click the three lines that are on top or click the menu icon, then go to Wi-Fi settings to check your Wi-Fi name and Wi-Fi password. Okay. So since you're already set up, so you can continue setting up the other nodes using the five press method. Make sure that they are ready for set up through they are solid purple and then just call us back if you need more assistance. Let me provide your ticket number.
63:00
Speaker 1
[KEEP_UNCERTAIN] Oh, wait, wait, wait, wait. Wait a second, I need to write it down. Could you repeat that please? yes? Okay. Okay, thank you very much. I suppose I need to set up a guest Wi-Fi too. now. Could I do it or should I not do it? Is it better if I do it or people can connect? yeah. I suppose it's better [silence] than. [silence]
64:00
Speaker 2
it's one three seven two seven seven if you actually have a guest network on the Wi-Fi or the Lencsys app. Actually, uh the the purpose of the guest network is to allow your guests to connect with that network without knowing your main main Wi-Fi name and password. Yeah, you can actually do if you have a lot of guests and you doesn't want them to know your original or your main network, you can allow them to connect with your guest network and. [silence]
64:00
Speaker 1
Okay, thank you very much. And thanks again because it was quite a long process. Thanks again. Bye. Bye. Voilà. Thank you. Yes, thanks again and uh I don't know what time it is at your place, but have a good have a good day. It's almost it's almost evening here. Bye. Bye.
65:00
Speaker 2
. so it's only till the midnight. yeah, but it's okay. yes, bye, take care.
65:00