Speaker 1
Configuration you serial number. Take a quick screen and saw 145 16. 65 5.
00:00
Speaker 2
Welcome to leecey support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.Linksys.com. Please have your device serial number ready. For assistance, press 1 now. For out of warranty products paid support, please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product paid support option may be available depending on the issue. [silence]
00:00
Speaker 1
The lash time, it was so easy. It took me like 10 minutes to get it all set up and programmed. It was... I I didn't even have to reset it. I've already had to reset the old one and that one like three times. And the there's no internet. I've checked that I've checked. So what port did it give me new? So it does go into that little box. I think it has to do with that little box, but you said he tested the wire and Yes, again, this right here. The This part here. That the internet. You check your speed, and your 150 by 150 that That's what the internet connection is running off of. [silence] He goes, "I think it's either what our computer guy, or excuse me, network guy was telling us." Could have been a new bug or something that needed to be, but yeah, that's what he was telling me. If I had to guess, the old router went out that's why we're having a Wi-Fi. I've done one, but that let the Wi-Fi back in. So, let me check my phone with, uh, something about the router and it's, but all the wires are connected right here. You know, did something out here and then plugged into the next two there. That's what I'm thinking here. He said, "I'm on a, I think it was like, me like those everything back. They're showing me like it'll work." It's on us here. It just doesn't, it just seems odd that the old router didn't work. [silence] Two versions would contain similar information that the network expert said that the Wi-Fi stopped working, but in one version they automatically installed the new router and in in the other version one was that has a new bug and needed to be fixed and they replaced the router. And it did the same thing, no internet. And now we have a new router and it's doing the same thing. His wouldn't work either. That's three routers that we've tried. What if it's the computer? Oh no, he got Oh, but he hooked to his computer. But none of our devices can connect. I don't know what I'm about this. When I connect it here, then it works. You know, the things that we need to go to there. Wi-Fi, our Wi-Fi only. to address it or something like that. He said it enough. Yes, ma'am. I need help configuring a router, a new one that we bought today and trying to put on the network. I'm out, and they say it's the router needs to be configured and I just don't know what to do but call you guys.
01:00
Speaker 2
hello thank you for calling Linux's technical support this is charm how can i assist you today [silence]
03:00
Speaker 1
yes, it's a WRT 3200 a CM and the serial number is 1981260 Charlie Bravo 198 alpha nine nine eight. It is Vexus or MetroNet is the other word.
04:00
Speaker 2
I see. All right. Can you let me access your website concern? And before we proceed, can you provide the model number and the serial number of the Linksys router? Got it. All right. And may I know who is your internet service provider? Alright.
04:00
Speaker 1
What was that? I purchased it today, this morning. Okay.
05:00
Speaker 2
All right, so you just purchased this router, is this correct? You just purchased this router? All right, got it. OK, just to set the proper expectation, ma'am, that with this router that we have right now, upon checking, it is already part of our end of life routers. It means that we don't manufacture this router anymore, and also no updated firmware. So there might be, just to set the proper expectation also, that there might be a connectivity issue with the router in the near future since there is no updated firmware for this. But yeah, let me assist you on how to set it up.
05:00
Speaker 1
Yes, I have everything hooked up. Um, I actually have the, the Linksys app downloaded and then I also, I'm, I'm in front, in front of a computer logged into it. Yeah, that's the problem. I'm connected to the router and to the modem, but I cannot get it to pick up, it keeps saying there's no internet connection. [silence]
06:00
Speaker 2
and you just purchase this one and also this router was already outdated so let me check all right so did you flick up already to your modem them all right when you hook it up do you have an pad a computer or laptop that you can use to access the settings of this router? Okay, are you connected now to the router or to the Wi-Fi of this router? [silence]
06:00
Speaker 1
But I've had my internet people come out here and there's internet. Like they've connected the internet line directly to a computer and they said there's data coming through, but I just can't get this. They told me the router needs to be configured or programmed. This new one. On the app. No, the app, let me see. I don't think the app tells me. Um, but I'm logged into a PC. On my app it says I have five devices connected and it doesn't, it says internet online. But when I'm logged in on the through the link sysmartwifi.com and it says the little window that says network status. It says no internet connection right there. And then on the the router itself, the internet [silence]
07:00
Speaker 2
Yeah. Where does it state that: no internet connection? Is it on Wi-Fi settings or on the app?
07:00
Speaker 2
Call it orange. Mm-hmm. Um, okay, Mmm, it. All right, your laptop is now connected to the Link Sys Wi-Fi, right? Your laptop, it's connected to the Link Sys Wi-Fi. All right. Kindly open a browser, ma'am. You are connected but it shows no internet.
08:00
Speaker 1
Um, what's the? No, I'm not I'm not able- I'm not able to do anything because I cannot get Internet. No, it doesn't say it's connected. Uh, where, through what, on my app. It says no Internet connection. Yes, like when I go to Wi-Fi, it'll show me the network name, a link sys, and then the number. And then, and then the SSID. That's what it shows, but it doesn't actually matter what the colors were. My screen was black. It just says like that there's no Internet. Nothing.
09:00
Speaker 2
Hello Miss. When you connected to the link cisco router, it say connected, but no internet connection, what does it says? When you're connected to link cisco, Ma'am. On the Wi-Fi? Yes, is connected, but no internet connection. That correct. Mhm.
09:00
Speaker 1
then it looks like I'm connected, but then it says no internet connection. There's a blue check mark that says, uh-huh. On the computer. Let me try. It's probably not going to let me.
10:00
Speaker 2
Is there a check mark button? [silence] Beside Alright. There is a blue check mark. Alright. But yeah kindly open a browser. [silence] yes on the computer [silence] Since it's already connected to the [silence] Ally App, even though no Internet connection. [silence] All right tell me once you're um
10:00
Speaker 1
Okay, I've got a browser open. Mm-hmm. dot one one. Okay, it brings me to a screen.
11:00
Speaker 2
opening your browser. All right so on the address more like can we can we type in 192 that 168 that 1 and then 1. Yes Enter.
11:00
Speaker 1
My internet connection is down. You must have to make an internet connection. So log into your Linksys Smart Wi-Fi. And then it gives me another. And then he gives me another little that says access router.
12:00
Speaker 2
you get it. [silence] let's add other options. [silence] Comment here. Thank you. Please bear with me for a moment while I double check it here. All right. So here's the next thing you need to do, Ma'am. We--we try--we will try to--BAD SIDE
12:00
Speaker 1
Okay, so like disconnect everything? Okay, is it the red button? Set a timer for 20 seconds. Okay, so press and hold it for 10 to 20 seconds.
14:00
Speaker 2
reset the software again and then set it up again. Okay. um now ma'am you need to press the reset button of this router uh for 10 to 20 seconds. Okay. Yes. Yes.
14:00
Speaker 1
20 Okay, I held it for 20 seconds. Okay. Dad, Derek, to put it on, I've got to work after this, so I had to bring [silence] Okay.
15:00
Speaker 2
All right. So, let's wait for about two to three minutes until it's done starting up. Okay, let's wait. [silence] All right. Can you go to your computer, ma'am, and then try to check if you can find the Linksys on the Wi-Fi list?
15:00
Speaker 1
Okay, yeah, I found it. It says, link sys and then 00198, no internet. Uh huh. It just says, disconnect and then, uh, let me see, here, let's see. I can manage known networks.
17:00
Speaker 2
All right. All right. Can you select that one? Right. And when you select that one, mem, is there an option for you to forget the network or connect to the network? What are the options you see? [silence]
17:00
Speaker 1
Do you want to me to forget it? Do you want me to forget it? Okay. Okay. I forgot network. Okay. From the computer. Okay. Okay, so try to connect back to link sys00198. [silence]
18:00
Speaker 2
to disconnect. Yes, forget the network. Yes, please forget the network. Alright, try to refresh your um Wi-Fi. Turn it off and turn it on. Yes. And then turn it back on and then find the Linksys name again on the Wi-Fi. Yes, please.
18:00
Speaker 1
It says enter the network security key. Okay. Okay. It says verifying and connecting. [ silence]
19:00
Speaker 2
Yes, enter the password. It's on the label. [silence]
19:00
Speaker 1
Okay. Now it says no internet comma secured. Yeah, we check, our, yeah, our internet provider just left and they checked everything. They gave me a new cord. And they, they connected that cord from the router, I mean from the modem that goes into the router directly to a computer and they're able to get internet. So, once it goes into this router, I guess it, the guy said it just needs to be configured. I don't know what's going on. No. Yes, it is.
20:00
Speaker 2
All right, um, did, uh, have you tried to check if the cable is properly plugged in at the back of the router?
20:00
Speaker 1
Uh-huh. I can disconnect, and if I go to manage no networks, it'll let me forget the network. No. [silence]
21:00
Speaker 2
All right, so it's plugged in on the yellow label. Thank you. All right. When you select the network, remember, what are the options you see again? Forget the network and what else? All right. That's the only option. There are no other options. I'll just write it for a moment here.
21:00
Speaker 1
Okay. Can you give that number to me again?
22:00
Speaker 2
Alright, try to access the page again, ma'am. The one that we accessed earlier. The 192.168 on the laptop. Alright, type in 192.168.1.1.
22:00
Speaker 1
No, it's it's spinning because there's no Internet. Okay. Yep, and it said no connection. Now it says, route not found you are not connected to your router. Did I hit retry? or you just want me to wait?
24:00
Speaker 2
All right. Well, did you access the page already? But Baxas it earlier, right? Okay. Mm-hmm. Finally, doublecheck your computer, ma'am, if you are connected to the Linksys. Um go to the Wi-Fi settings first on your computer and check if you are connected to the Linksys 198 Wi-Fi.
24:00
Speaker 1
It doesn't let me check anything unless I hit retry or details. No, it won't let me do anything until I hit retry. There's a little box up. It says router not found. You are not connected to your router. And then it gives me a blue box to retry or a link to hit details. No. There's there's no X button. I mean I could exit out of the whole thing.
25:00
Speaker 2
you cannot go back to the Wi-Fi settings in your computer. Okay. And you cannot close that tab or that page. Like, click the X button. [silence] [silence] Um.
25:00
Speaker 1
Okay. Wi-Fi settings. Let me see. Yeah, it says, Linksys 00198, and then it says, no internet secured. Uh, not on the computer, no. I can look at the app on my phone.
26:00
Speaker 2
Yes, you need to exit on the home screen, and go to the Wi-Fi settings, um, on your computer. all right. are you still connected to the Linksys? yes. Okay. Kinda connect. Um, no, not on the app, ma'am. Kindly go to the computer.
26:00
Speaker 1
Okay. Yep that. Uh-huh, yes. That's, that's okay. the real world.
27:00
Speaker 2
and connected to the link says. Yes. [silence]
27:00
Speaker 1
No. No, it doesn't.
28:00
Speaker 2
OK, are you uh is there any Checkmark now? [silence] OK, so it doesn't say you are connected. [silence] Try to open the browser again. let's try the check. [silence] Access again the page, the 192. [silence] Alright. [silence] Check 192. That's 168. [silence]
28:00
Speaker 1
Um, I typed it in. It's, it's just spinning and spinning. Okay, now it says link Sys smart Wi-Fi setup. And then it says, click next to continue. And now it says,
29:00
Speaker 2
Yes, next. What's the next option?
29:00
Speaker 1
It says, please wait and it's spinning. says, detecting internet and it's turning. it says, restart your modem. Your modem needs to be restarted to continue with setup. And then it tells
30:00
Speaker 2
All right. All right, then what are our next options?
30:00
Speaker 1
Do you want me to disconnect it or just keep going? Okay, next. Okay, if I hit next. Your internet connection cannot be verified. We cannot determine if you're connected to the internet. It says, it gives me a list of things to try to do and then click next. Okay. [silence]
31:00
Speaker 2
I'm just going to keep going.
31:00
Speaker 1
It says again, your internet connection cannot be verified. What options does it tell me?
32:00
Speaker 2
I see all right one moment here. All right, what are the options the wizard provided to you? Uh-huh.
32:00
Speaker 1
Cable modem, if you have a cable TV modem, disconnect the power cord and TV cable from the back of the modem. The modem is the device you got from your internet service provider. Wait two minutes. Reconnect the power cord back into your modem and wait two more minutes. Click Next to try again. Okay. The modem and the router. Okay. [silence]
33:00
Speaker 2
All right, how about this one, ma'am? Kindly unplug both the modem and the router from the power source, and wait for 20 seconds before you plug it back in. Yes, the power source?
33:00
Speaker 1
What was that? Yeah, I've unplugged the router and the modem. okay.
34:00
Speaker 2
and tell me once you unplug it ma'am. tell me once you unplug it. all right. one moment here. all right. kindly plug in first the modem and next is the router. [silence]
34:00
Speaker 1
Okay, they're both plugged in. Okay. [silence]
35:00
Speaker 2
All right, let's wait for about two to three minutes before we um try to hit next.
35:00
Speaker 1
of the router the the power button is blue or wide or whatever that color is and then the Internet is orange um-hum okay you want me to hit next
37:00
Speaker 2
all right so meantime we go back to the page how what is the light status of the um the router right now Yes Mhm A solid orange All right go back to the page where you can hit Transcribe this audio from the right channel. Output only the spoken words, no labels or timestamps. If there is silence or no speech, output only: [ silence ] It's fine if audio content isn't germane to the main discussion of circuit design.
37:00
Speaker 1
It says your internet connection cannot be verified. Yes.
38:00
Speaker 2
Yes, please. Are we still in date of connection? Cannot be verified. Hmm. Yeah, there's no touch here. All right. So, I'll cut out be very afraid. Um, is it okay, if I put this call on hold for about three to five minutes? I just need to pull up some resources here. Would that be okay? All right. Thank you so much. Just stay on the line. I'll be right back.
38:00
Speaker 1
Yeah, so I keep coming to the same fucking page at the internet count. [silence] see if you can get on Lake Ciss Rocky. Yeah, look, it got a blue check. Oh, now it says no internet. Okay. Yes. [silence] Yes. [silence] Oh, it's okay. You got it. [silence] Oh, at the very bottom it says skip this step.
40:00
Speaker 2
Hallo Ma'am. Yes, thank you so much for patiently waiting on the line, ma'am. So alright. So since it still shows that uh connection cannot be verified, there's there are no other options, right? Aside from providing you the troubleshooting steps. Is that correct?
46:00
Speaker 1
I'll use Linksys Smart WiFi to configure my internet connection after setup is complete. Uh-huh. And then hit next. Now it says getting updated information from your router for your router. It just says no it's it's great out the next button and it just says looking for an update. Now it says almost there. Now it says install
47:00
Speaker 2
All right. Can you select that one? Skip this. Yes. All right. And then what's next? Is there a next option? All right. Tell me what's stack and unmount.
47:00
Speaker 1
Router updates automatically overnight when they are available. and then the blue box is checked, install future router updates automatically. And then it says next.
48:00
Speaker 2
Next. All right. So, yes, you may customize the Wi-Fi name if you want. You can rename that one and create a Wi-Fi name and password for your Wi-Fi. [silence]
48:00
Speaker 1
Uh... Uh... Uh... Uh... Okay. Uh... Uh... Uh... Uh... Uh... Uh... It just says, please wait. Uh... Uh... Uh... Uh... Uh... Uh... Uh... Uh... Uh... Uh... Uh... Uh... It says, create a router password, router administration. Uh... Uh... Uh... Uh... Uh... Uh... Uh... Uh...
49:00
Speaker 2
All right. Yes, you can create a router password memo. That's for your router settings. So if you want to access your router settings, that will be the best way to do it. That's what you should do. So just enter
49:00
Speaker 1
Okay. Now I hit next. Now it says, your router is set up. And now next. Press, press, press, press. [silence] Okay, it says, network status no internet connection. Yes. So it's it, so it it shows no internet connection and then
50:00
Speaker 2
[silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] I'm glad to hear that. [silence] [silence] [silence] [silence] [silence] Okay. [silence] [silence] [silence] [silence] [silence] [silence] [silence] One second. [silence]
50:00
Speaker 1
It shows this device that has a computer with a check mark and then it says router and then internet and in between that is a red explanation point and it says no internet connection. [silence] On the router settings, [silence] Okay, I selected connectivity. Now it says waiting. [silence] Okay, now I'm on a tab that says basic. [silence] Yeah, it says internet settings and then it says [silence]
51:00
Speaker 2
All right. So kindly go to connectivity or click connectivity on the left pane. Yes, under router settings. Okay. Can you go to internet settings or select internet settings tab.
51:00
Speaker 1
Type of Internet connection and it says edit. Automatic configure automatic configuration DHCP it's fiber. I believe they're fiber [silence]
52:00
Speaker 2
Alright. What is the connection type ma'am? Can you see there before you you to edit. Okay. Got it. And your internet service provider is it a DSL, a fiber? p pO, e e? It's a fiber. Right. Okay. For a moment here.
52:00
Speaker 1
like connections. Uh, it gives me a, it gives me, on. The first page, it has it says status, and then it just shows the network name, and then it'll have a Mac address and an IP V4 address.
54:00
Speaker 2
on the bottom. page, there are ports, correct? Are you still...? Just go ahead. All right, Connection. Scroll down on the bottom. All right, no ports showing or...
54:00
Speaker 1
the only page I'm looking at it, on the right it it says it has a table and then it says refresh, open in browser, print and then it says, D.H.C.P. client table and then the very bottom right says an okay button. uh-huh I didn't I don't see the word port I just see yeah there's no word that says port. It just shows like Mac address and an IP address. Uh-huh. Thuh,
55:00
Speaker 2
table. Right. Okay. Um, you see a table, right? There is internet, there are ports, can you see it? On the table. All right. There is a MAC address, do you see? Wait one moment here. All right, can you go or click report?
55:00
Speaker 1
Yeah, now I can, uh-huh. Yeah, now it says ports. And it says, the first table says it, uh-huh. There is an X mark. 10 GBPS. Uh-huh. Uh-huh.
56:00
Speaker 2
Can you see the report and then scroll down? On the internet map, uh-huh. Is there an X button or an X mark? All right, where does it show? Is it on the 10 100 or 1 gbps? All right, so the X mark is on 1 gbps. Okay. moment here.
56:00
Speaker 1
[silence] [silence] [silence] Oh [silence] [silence] Hmm [silence] It says internet connection lost [silence] Press connect [silence] or press cancel to return to previous [menu.]
57:00
Speaker 2
Okay. Bear with me. Bear with me for one moment here. All right. Can you... Scroll up, ma'am, and go to local network and see the IPv4 address. Just scroll up.
57:00
Speaker 1
Connection IP V4. Okay. do you want the address? Okay. two. Oh. Nine. Dot. Two. Oh. Five. dot one three five. dot one two nine. Uh-huh. And then it says, one nine two dot one six eight dot one dot one.
58:00
Speaker 2
yes yes got it and scroll down again go to local network all right so what's the IPv4 address all right got it thank you so much please bear with me thank you so much for providing me all the information ma'am so one moment here I will put this on hold ma'am for about 3 to 5 minutes again is it okay. I just need to check all the details here. All right. Thank you so much.
58:00
Speaker 1
Why does my router show no Internet connection? But there is . Yes. Yeah. Okay. [silence] Yeah. Well, yeah. Okay. Okay. Okay. So, yeah. [silence]
61:00
Speaker 2
Hello, ma'am. Yes, thank you so much for patiently waiting on the line again. Uh, ma'am, can you wire your there directly to your modem? Um, I need to get some settings from your computer that will be connected directly to your modem.
62:00
Speaker 1
Okay, I'm connected. Okay, now my dashboard says I'm connected to the Internet directly. A window. Control, what? Oh, control panel, okay.
63:00
Speaker 2
All right, so you are now connected. All right, can you turn off the Wi-Fi first so that we can check that it's only the cable or the ethernet cable is just working? All right. So I'm kindly go, you're using a Windows or a Mac? All right. So kindly go to control panel. Control panel. Yes.
63:00
Speaker 1
Mm-hmm. Um, it's loading. hold on. Okay, view your basic network Information and set up connections.
64:00
Speaker 2
All right. And then go to network and sharing center. All right. And are you already on network and sharing center? All right. Now, what are the options?
64:00
Speaker 1
It says set up a new connection or network or troubleshoot problems. Oh, you want me to, like, disconnect from it? Yeah, it's connected directly to it. Do you want me to disconnect it?
65:00
Speaker 2
Network sharing center. Did you turn of the Wi-Fi? Yes, I'm like, turn it off. Only the cable is connected or the Ethernet cable is connected. And you turn off the Wi-Fi. Yes, disconnect the Wi-Fi.
65:00
Speaker 1
Okay. Mhm. It says system and security, network and internet, hardware and sound, programs, user account, appearance, clock and region. Okay. Now it says network and sharing center or internet options. Okay. And it says network three, internet access, ethernet. And then it says.
66:00
Speaker 2
Okay. So go back to the control panel. And what can you see ma'am, what are the options you see on the control panel? All right. Click, um, go to network and internet and, Network and Sharing Center.
66:00
Speaker 1
Okay now it brought up blue tooth network connection, ethernet and Wi-Fi. And Wi-Fi says not connected. Okay and it says general and it gives me a whole bunch of different things. Uh-huh. Uh-huh, now it says ethernet connection.
67:00
Speaker 2
I'm on the left hand side. Can you see the change, adapter settings? all right, click that one please. all right. all right, go to Internet, select that one, click Ethernet. And right, click, and check status. Alright, did you right click the Ethernet? And go to status?
67:00
Speaker 1
it says IPv4 connectivity internet IPv6 connectivity no network media state enabled and then it says duration and speed and then up at the very at the very bottom it says properties disabled diagnose and then close. There is a thing that says details do you want details? Okay. Now it says network connection details and it just has a whole bunch of different categories
68:00
Speaker 2
yes go to status and tell me what can you see on the page [silence] Um, more [silence] yes details [silence] all right yes what else [silence] Now what are the categories?
68:00
Speaker 1
it says, connection, specific property and value. And then it lists a bunch of different like connection specific description, physical address, DHCP enabled for eight dash B like boy, A like apple dash for E like Edward dash five nine dash zero f like Frank, dash E like apple E like apple. I'm sorry, E like Edward E like Edward. [silence]
69:00
Speaker 2
Yeah, can you give me the physical address? All right. So I'll repeat this physical address that you provided to him. Have them and correct me if I'm wrong. The physical address is 48 Bravo, SN, A, Argentina, 4 Echo, Quebec, Tango, 21, 5 Uniform, 3 Bravo. Whiskey, Quebec. five nine zero Frank Edward, Edward. Is this correct? Okay. Alright, good. So kindly close up page, and then unplug the cable and plug it back into the router and access and connect to the Wi-Fi again.
69:00
Speaker 1
okay now yeah yeah it says no internet secured but yeah
71:00
Speaker 2
Alright, are you connected to the Wi-Fi now? Like this Wi-Fi?
71:00
Speaker 1
[silence] Yeah. Yeah. Okay. Yeah, now I'm, I'm here. Okay. Uh-huh. Okay. Yes. Mhm. Yep. [silence]
72:00
Speaker 2
Alright. Can they go back to the page mem, that we accessed earlier? On the browser? Uh- huh. Alright, so you are under connectivity? Alright. Are you on the connectivity already? Alright, go to internet settings tab. Alright, and can you see there the option Mac address clone? Alright, can you enable that one? Or checkmark? Okay, and I will provide you the number.
72:00
Speaker 1
Okay. Four, eight. Four. Miss here. Problem alpha. Okay. Okay. Okay. Okay. Okay.
73:00
Speaker 2
All right, so can you type in 480 on the first box? Next is B-A-Bravo- Alpha. Third box, 4-Echo. On the third box, and on the fourth, five, nine. All right, one moment. [silence] [silence]
73:00
Speaker 1
Uh-huh. Okay. All right. Okay. Okay.
74:00
Speaker 2
Fine, and the next box is zero Frank. All right, and the last box. It's E and E. All right. And then clone my CSS map. Click that one. All right. And click apply.
74:00
Speaker 1
and it says, your router is applying changes. Do I click okay? Okay. Now it brought me back to the same screen. Do you want me to hit okay? Okay. Uh, it says it's connected. Yeah. Now I have. Yes. Now I have two green checks and I haven't had that this whole time.
75:00
Speaker 1
Yeah, let me check. Yes, it's working. No, do you know what happens? [silence]
76:00
Speaker 2
Can you access any website ma'am like a YouTube and see if the internet is working? All right. All right, so now it's working and you have a Wi-Fi connection now. So is there anything else ma'am I could assist you with other than this? Yes. We just copy the MAC address of your laptop or your computer to your router so that it will work.
76:00
Speaker 1
Okay, so now of the devices should be able to pick up the network off of whatever I named the network with in password. Okay. Awesome. Thank you so much for your help. Yes ma'am, thank you. You too. Bye-bye.
77:00
Speaker 2
yes yes ma'am so yeah you can see it on the Wi-Fi list you're very much welcome and also thank you so much also for your patience and your um cooperation during the process all right thank you so much and have a good one bye for now
77:00