Speaker 1
Yes, I had a very long productive conversation with Linksys about an hour and a half ago and uh finally had my new modem get a new uh IP address, from - IP, is that right? Um from yeah, IP address, from Xfinity, which is now up and running.
00:00
Speaker 2
Welcome to Linksys Support. To ensure quality service, your call may be monitored. Certain products will be supported, while end of support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. Hi, thank you for calling Linksys technical support. My name is Ally, how can I help you? IP address. Okay. Okay.
00:00
Speaker 1
[KEEP_UNCERTAIN] though it looks like my Linksys is on my network. It isn't. It's a solid blue light, but my network does not appear as one of the options for me to join on my Wi-Fi. So I don't know what it's what my what my router is seeing. I have no idea, but it it sees something. Yes. And we went through everything and got to the to the Linksys setup E to F, etc and and we realized that we need
01:00
Speaker 2
Mm-hmm. Okay. So, what do you have? Is the MR7350?
01:00
Speaker 1
I need to get the IP address from Xfinity and get it installed, etcetera, etcetera, which I did and it's there and it's on my account, but now I can't get back to my own network and I don't know what network I'm on. It says I'm the router says I'm on on the internet, but my internet, it's not showing up on any of my devices. [silence] No, I didn't change my WiFi name. It's exactly I didn't do anything with my WiFi name or password or anything. It's been the same for years. [silence] Trixie, T-R-I-X-I-E. [silence].
02:00
Speaker 2
okay. Hey. okay I see. and uh just to make sure like did you customize the Wi-Fi name earlier? okay, so, oh, okay and what is that Wi-Fi name? okay okay trade.
02:00
Speaker 1
so, yes. Yes. Among other things. Oh, why didn't he tell me that. Okay. No. No, he said nothing about the name. No, he never said anything to me about the name of my network. He never told me it would change or that I had to change it.
03:00
Speaker 2
Okay. And then just to make sure, because as per checking here, uh, you perform earlier a factory reset on the router together with the previous ignition. So, what did happen is that Trixie. Yeah. So, Trixie will no longer be the Wi-Fi name of your network. Because, yes. Because what... Uh, he actually tells he actually said it earlier. Because that's actually what I can... Uh-huh. Oh. Oh, okay. I'm so sorry for that one. So, here is actually what did happen, okay? So, after you perform the factory reset on your MR7212, uh, trace will no longer appear in the discreet and themes.
03:00
Speaker 1
okay, which is, I I have it, I know I have it right here it's linksys set up E2F, is that right? that okay. OK. So I should so I I should reconnect to, I should connect to that? OK. Well if I if I connect
04:00
Speaker 2
350 what did happen is it brought the router to its factory default settings so basically it's no longer uh carrying the wi-fi name truck see what actually will appear on your wi-fi settings will be its default wi-fi name and that should uh start with Lynksys now you can actually check it under the router there is a sticker there Yes, that's the one yes that's the wi-fi name I'm so sorry about earlier yes you should connect your phones or or any of your devices to that network
04:00
Speaker 1
Another, if I have all the same devices that were connected before and I connect one of them to this, this Wi-Fi network, uh, name, for which I don't, I have to find the password. I don't know what that is. I will yeah, the password what? Yes, well, that's I, I have a picture. I have a picture. So it's but it's very complicated. The password is very complicated, so it will take me a minute to get in there. Okay.
05:00
Speaker 2
name. Yes. Uh well the password. Uh, I'm sorry? So the password is actually also under the router. So if you can actually flip it, I, down, ah yeah. Yeah that's perfect. So here's the password. Oh, I, understand. That. So uh, how about with this one? Okay? Uh, do you have... uh we are going to
05:00
Speaker 1
How do we do that? A laptop or a what? Or a desktop. I have, yes, I do. Hang on one second. I have to go to the other room. Can you hear me? Okay, because the signal in this room is not great. So hang on. I'm going to bring
06:00
Speaker 2
So, what so yeah, what that's that's exactly what we are going to do. Now I just really want your confirmation. Do you have an available laptop or a laptop or a desktop for this one? Yeah, that's okay. Yeah, I can hear you. Absolutely.
06:00
Speaker 1
I'm moving the computer into the other room, so it has it has a decent signal. Okay, let me try here. Okay, got it. Wi-Fi. connected to. Okay, got it.
07:00
Speaker 2
Okay, that's perfect. Yes, you should go to settings and connect at least this laptop first to links is E2F .
07:00
Speaker 1
All right, let me connect. Oh, it didn't ask for my password. Interesting. Okay, it's connected. Okay, any, it doesn't matter which one. Okay. Next. There is Safari. I want Safari and it's not here. Okay. That's not okay.
08:00
Speaker 2
Okay, it's already connected. Uh, now please open a browser. Yes, it doesn't matter, which one.
08:00
Speaker 1
okay, I opened a browser, now. Mhm. Okay. Okay. Linksys Smart Wi-Fi. I did. Yep. No, it says download the Linksys app for setup.
09:00
Speaker 2
Okay, type and then on the URL or on the address bar. Type in 192.168.1.1. And then just press enter. Yeah, that's the one. Um, is it asking now for a router password? [silence] Is it understanding now that it downloads, downloads the updates? [silence] Make sure you see the updates. Make sure it's downloading the updates. [silence] Is it normal that after this downloads, it automatically start installing the rest of the updates, the other updates? [silence] So, please wait for some while. [silence] It may take a few minutes. Okay. Type in okay. If it doesn't, then try rebooting, connecting it again, then doing the same steps, the same process till it asks you for a password. Um, until it comes to you. [silence] Okay. As of now, you're getting a password.
09:00
Speaker 1
Yes, I did. I'm at the bottom of the As a matter of fact. No.Yes. Okay, access developing. Yeah. Right.
10:00
Speaker 2
okay, can you scroll down for me, please? scroll down and look if you uh... scroll down and look if you do have the option to click on continue to link to the smart wifi. uh, do you uh... can you see the two mobile phones on the left side? Okay, double click or double tap the phones, so then you will be routed to another page. router. Yeah, access Belup or access router. Now uh... can you please use the word admin as a password? that's A-D-M-I-N. All should be lowercase.
10:00
Speaker 1
Just type that in. Okay. Yes, got it. Say my password, username, what? No, I don't want to anyone that. It's saying no, I don't go away. It won't go away. It's wanting me to put in a username. It's saying I get to the page that says smart Wi-Fi tools, but then I have a window with three keys that's saying save password. And then it's asking me to put in a username.
11:00
Speaker 2
Yeah. Just type that in. Admin. Uh-huh No, just Tap, just tap on, just tap on
11:00
Speaker 1
No, I have to put in a username. That's it. I can't get to anything else because it is making me save the password that I just put in for this app. No, I can't. It's a whole window. I can't. No. I'm on. I'll try. How do we go? I don't know how to go backwards. I'm on Ling this Linksys Smart Wi-Fi link ok[silence] Transcribe this audio from the left channel. Output only the spoken words, no labels or timestamps. If there is silence or no speech, output only: [silence] I see. Now you're wanting to try and go back then into the uh to the uh. [silence]
12:00
Speaker 2
[silence] Save password. what are the other options aside from that one? so I can I tap on save password or no? Do you have - do you have the option to click on or - can you see the sentence that says for local access? Can we go backward a little bit? Like there should be an arrow.
12:00
Speaker 1
Wi-Fi what i there's a whole list but i can't get to any of them because in order to do in order to I cannot it's device list guest access parental controls. It's the app which I have on my iPhone. Yeah, but I can't no, no, you're not. You're not understanding me. My apple is automatically because I put in a new password because I've used this before. I put in admin and now it's saying that I have to save that with my with a new username and I can't do it.
13:00
Speaker 2
okay. Link to Linksys Smart Wi-Fi. And then what are the options that you have there? Yeah. Can you tell me, please? Okay. As that's the one that that what we are looking for. Okay. So you're already on the links is marked. Uh huh. Okay. I
13:00
Speaker 1
For what? [silence] I think it's my email. I mean, I don't, I don't have the Linksys app on my computer. [silence] Wait, let me finish. [silence] I don't have the Linksys app on my computer. I have it on my iPhone and my Pad. [silence] When I go into the Linksys app, I believe that my username, I have to confirm that, is my email. But I have to look it up. Okay? [silence] Router disconnected. You are blah blah blah. [silence] It's not even letting me, it's asking me if I want to continue setup. [silence]
14:00
Speaker 2
Okay. Okay. So, there is another window that did appear and asking for your username. Now, do you know your username for this one? For that window for that specific window? Okay.
14:00
Speaker 1
this is I don't I don't know I don't know how to I am trying to what yeah well it's not functioning so that's yeah but what I'm trying to say to you is that I have I have gone I have used when you had me go to the IP address 192.168.1.1 okay is that for links this setup e to for that Wi-Fi? Okay, well, that's not coming up. When I went to that, this-- the linksys smart Wi-Fi came up. The problem is, I must have access that. The problem is, I must have accessed that at some other point because when you said, put in admin, when when I did the 1.92, whatever we did after I got to the-- before I got to this page, you had me put in admin as the password, I believe, for linksys setup E 2 F. Is that right?
15:00
Speaker 2
It's not a link to set up, but it is a page where you can customize the Wi-Fi name. Yes. Mhm. Yes. Oh, we are, the problem is. Yes. [silence]
16:00
Speaker 1
Okay. Because I had been in Linksys setup E2F with the previous person from Linksys and put in the actual password on my that that is written on my router. now my computer is asking me because I just put in a new password. admin to put in my username and save the admin password. Do you understand? And I can't I can't do anything unless I do that. That's the whole problem. I can't I can't do anything on this. Okay.
17:00
Speaker 2
Okay. Ma'am, just to make sure. Yeah, I understand. Okay. Uh just to make sure, I just I just also really wanna make sure if we are on the same page okay? So the username and password that your Mac computer is actually asking for like is it is it asking for the or something relating to the same um card you're um you're helping me explain that we're needing to complete this transaction. Yeah, try that and let me know if that works.
17:00
Speaker 1
No. It says, enter the username for this account, meaning this Linksys account we're trying to get into. Finish saving your password. Finish saving your password and allow Safari to autofill. That's what it says. I think we should just start all over and get out of this and try it again and use the password from the actual router. No. [silence]
18:00
Speaker 2
Something like Apple wants to make changes enter your password to allow this username password or something else. Uh do you remember? Uh do you have okay allow Safari to auto fill? Uh well you can actually.
18:00
Speaker 1
I mean, then it won't ask me to to save a new one. Right. But. No. No. I cannot close the window. No. I haven't, I haven't. [silence]
19:00
Speaker 2
Or absolutely use that one. But as what you have mentioned. One moment. Okay. I'm actually looking for it. Because what is actually popping up on your screen right now is like for you to have or for you to like for this Safari to remember the password that you were going to use in the future, and it will autofill it directly and then all you just have to do is just to press the word sign-in. Now, do you have the option there like to close that specific window so that you can just proceed. or it's not letting you to close the window. Okay. Do you have a Windows computer? [silence]
19:00
Speaker 1
وجبنك. I have a Google plus... Yes, I do. Would you like me to use? Should I close this? Just a moment. Oh. Yeah, it won't let me. I have never experienced this before. Um it is not allowing me to quit Safari. Which is really... Okay. I... I don't... I don't understand what's going on here.
20:00
Speaker 2
Okay. OK. Do you have a Google browser on this I Mac computer? OK. Can you pull up the Google browser please? Yes, close the Safari browser. Okay, uh, if it's not allowing you to to quit Safari, just open directly the Google browser please.
20:00
Speaker 1
Hi. Okay. All right. I'm in Google now. Okay. Now, click on the on the little Wi-Fi symbol on that page. No. I just have a little Wi-Fi symbol. Yes. Yes. Okay.
21:00
Speaker 2
Okay, still on the address bar, type in the same numbers, the 192.168.1.1. Do you have the words that says continue to link this smart Wi-Fi? Okay. Okay, or maybe do you have the two mobile phones on the left hand side? Okay, just double tap to that mobile phones. Ralph, okay. Yeah, just ntr again the word admin. Admin. Okay so, hmm, I'm sorry? Mhm, okay, now can we please go to Wi-Fi settings? It's on the left side under router settings. Okay, now you can see there the Wi-Fi name that is showing up as of the moment, the link says E2F, now you can customize that Wi-Fi name and bring back Tricksy on that screen. Yeah, just, just enter Tricksy and your password will be Ten powered Windows
21:00
Speaker 1
Yes. I'm just typing in Trixie. Okay? Is that right? I took out the other one. Okay. Got it. Can I can I change the yes the password? I cannot, yeah, I can change the password. Uh, but that's okay. I'll leave it because it's complicated and that's good. Okay, so it's fine. Apply. Okay, you're updating Wi-Fi settings, changing Wi-Fi will disconnect all devices, including
23:00
Speaker 2
move the cursor directly to the wifi name word actually inside a box Yeah, just type. Yes. And also you can also change. I'm sorry. Yeah, absolutely. you yeah, you can you can change the password. okay, don't forget to tap on apply. Mm-hmm.
23:00
Speaker 1
The one from the router. Simply reconnect the devices using the new wireless settings shown. la la Okay, so I say yes. Okay. Your router is applying change. Bye. Yes, I know. That's why I use it. Okay. [silence]
24:00
Speaker 2
Yes. So what actually happens earlier is that Safari browser is actually kind of much more secure browser. Yeah, yeah. So that's why, yeah, so that is actually why it is asking you to, maybe you want to save it so that later on, it will just directly autofill the Wi-Fi password. So that's why we change the option to Google Chrome so that you will not going to encounter, you know, that problem earlier.
24:00
Speaker 1
[DOWNWEIGHT] [silence] Oh, wait a second. Wait, wait, wait. We have to stop. It's telling me the password is because the password is incorrect. I didn't change it from what it was with the X, whatever it is. Just for a second. Let me just see it. That's what it said on my phone. I don't and it's not Okay, router not found. You are not connected to your router. I keep ICQ, könnical, the only option I had was to reach
25:00
Speaker 2
And, yeah, and we are already in here where we can customize our Wi-fi name. So, uh, I believe. Why? Did you customize it earlier? Yeah, that will that will actually gonna happen. Now, go to the Whi-Fi settings again of your ma computer and look for trixsy. Can you turn off and then turn on the Wi-Fi connection of your Mac computer and then turn it back on so that it'll just refresh everything? [silence] Oh yeah, but it actually really doesn't matter. If the wifi name will be the same or not, since you find it much more secure than what you have uh before, then yes. It can definitely go, it will definitely go into work, but we just really want to make sure that uh there, the, the wifi name Trixie is already there and appearing. Okay.
25:00
Speaker 1
No, and it's not... okay. I turned off and turned on on my... no. I do see Trixie, but what I'm saying is it's... I'm trying to see if it is actually... on my... connected on my phone. It looks like it is. Let's see. Yes. On my phone, I am connected to Trixie. On my... but on my laptop, it will not connect. I'm trying it again. I will see if... I'm gonna turn off WiFi.
28:00
Speaker 2
Mm-hm. So, can you now see your wifi name, Tracy? OK. Mhm Yes. Mhm. Okay. So what you have me to do right now, Miss Amy, is just to manually connect all of them back for your network and use the password that uh, the one that is under the router since you find it much more secure than the one that you have before. Okay.
28:00
Speaker 1
use that to just reconnect all those five, those five, um, devices. okay. when you say manually, what do you? I think that's what I'm saying. I need to where? I need to input it. oh, on each device? is that what you mean? I didn't have to.
30:00
Speaker 2
like if for that one, ma'am, unfortunately, no, you need to manually reconnect all of them. Yes. You need to input again the password. You need to input again the password. I'm sorry. Yes, to each of one of your devices, you need to input again the password to each of those five devices.
30:00
Speaker 1
No, but what I'm saying is I didn't have to. I did it on my phone and it automatically did it on all of them. I didn't have to enter the password. Yeah. Yeah. It's a very good thing. Thank you very much. Now, I have one more really stupid question. Getting into the into my app on my phone since Linksys uses the password that I use for Trixie. Is that the password I should put in to log in?
31:00
Speaker 2
So like basically, okay. So basically, like all of them are not currently connected directly to your network. Okay. that's a good thing. Do you have the option?
31:00
Speaker 1
On the app, um, the login is my email address and then, and then it says, password, should I, uh, should I put in? Yeah. Oh, skip for now? Can I say, yeah, I'm sorry, go ahead. I can get to it. It doesn't. It's not showing up. [silence]
32:00
Speaker 2
The application like do you have the option to use the router password? Not the email and password. Yes, on the application. Email and... okay. Uh, can you scroll down? and is there... you can try it. Okay. I am sorry. Yeah. You can try it. The skip for now. it is right now I am at actually oh there is actually an option to [silence]
32:00
Speaker 1
Oh, so, so, okay, so, I must log in. So, maybe I shouldn't log in. create new account? I don't know. No. I shouldn't. Skip for now. Just skip for now, it says. Should I do skip for now? All right, let's see what it does. Please wait. Create your router password. Well, the router password. Wait a second. Let me just see if there's one here. However it goes. It's not right here. Okay, well I can create one right now. Okay, so, do I want to just create a password or something? I'll just put one in here. Okay, so create router password. What's my password right now? Do I really want people know my password? Maybe not. Maybe I'll just keep it. Okay, so, do I want to go back? Or do I need this? Maybe I should write it down.
33:00
Speaker 2
uh, do you have the option there, ma'am? Like, like right now it's asking for email and password and then create a new account. Below that, do you have the option, like to only use, uh, aside from skip for now, do you have the, oh, okay. Uh, uh, yeah, you can try using the option, the option to skip for now. Okay. Okay. That's the one.
33:00
Speaker 1
so I want to use the one that that's actually on the route that I'm using for Trixie right that's what I'm going to do I hope it doesn't say you've already used that one or something for a second just a second your password must have at least 10 characters okay use this password so Oh it hasn't it's not letting me do that [silence] W 50 Q U W I R V it's not oh okay this is bizarre router password hint what does that mean well right yeah well I know that but it's okay well let me all right I'm going to try and do this again it's not my screen is refusing to show to show me the I
34:00
Speaker 2
um let me know uh hint like something a special that you could remember onto your password like it depends upon you ma'am because you can actually skip it the hint option or creating a hint you can skip it Okay, I see it. Cause uh, here is that. Yeah, might be the app is actually glitching. But um, earlier
35:00
Speaker 1
Yes. Yes, that's what I was, going to, well, that, no, that's here on create your router password. That's where I am. I, okay, you know what? The only way to find out, because I cannot see the entire page that I'm looking at is to start all over. Okay. Loading the Setup Experience. Complete Setup. Use the password to complete Setup without an internet connection. No. I, that's not what I want, right?
37:00
Speaker 2
When you are on the login page where, uh, you can put in the email and the password, uh, do you have the option earlier that says "router password?" Oh yeah, but earlier do you have that option? Green? Mhm. Oh yeah. Mhm. Yes.
37:00
Speaker 1
Okay, I'm going to say next, all right? Use this password, oh, you must enter something. So it wants the password, but I'm not creating the router password, it exists already. It's not showing any. It says, I have to create it. I put in I I put in the router password that I am using for Trixie. That's what I'm putting in on my phone and and I do that. And now, okay, well, now the app on my phone is taking up. The this part
38:00
Speaker 2
Uh, what... What packer it showing you right now? Okay. Okay. Yes, absolutely.
38:00
Speaker 1
but that's basically... I... No... I'm just deleting this raw. Next. It has okay. Your password must have 10 characters. There's one upper and lower case letters. Do I have upper? No. It doesn't have upper and lower case letters. So, that's what I'm going to do. I will make this uppercase. special character. Yeah, but now it's... This is going to be... this is going to be... This is going to be uh, uh, uh, uh, uh, uh... Oh, now it's not letting me... just hold on. Just babe I need phone please. I think I need your phone. I just need my challenge that I have to get Google Authenticator on the iPhone. Thank you. Now I'm here to meet your password. Next.
39:00
Speaker 2
Okay, so how about you change at least one of them?
39:00
Speaker 1
impossible for me to remember. Okay. So okay, it now has upper and lower case, special character, at least one number. It says everything is fine and I cannot. The screen will not Never mind. Uh, I, uh, I finally, I just had to, uh, I'm very sorry to keep you going through this. It's just ridiculous. Okay. So now it's configuring my Wi-Fi.
40:00
Speaker 2
Okay, that's not allowing you to like to proceed. Okay, by the way, Ms. Amy, I just I just actually really want to give you a heads up regarding with the L Linksies. app. So, maybe in the future regarding with some update, the L Linksies. app will no longer going to be in use or it will no longer going to be work for the router. But, for this time, if it will work, then it's actually good. So, hear. But, what we really encourage to our customer to use actually is the web browser interface, the one that we actually accessed earlier. So, the reason why is that a lot of
41:00
Speaker 1
Okay. Well, let me just tell you that I did all that. Okay? And it says, something went wrong and we couldn't transfer your Wi-Fi settings. Enter them manually for devices to reconnect automatically or choose something new. And then it says, it says pick pick something memorable and secure. And it says, tricksy. And then it has I assume the um I assume it's the the password that I can't that it says pick pick goods for me try something first.
42:00
Speaker 2
Bit of a feature. that is only available on the web browser interface, because what you can see on the app are actually some limited features. uh-huh. okay. So, uh, yeah. So, how about the uh-huh? Okay.
42:00
Speaker 1
[silence] Wi-Fi password [silence] it can't start and or end with uh, I I'm not starting or ending with a space. Why is it doing that? [silence] No, it's not. It's it's now it's configuring my Wi-Fi now. 'cause I did I didn't change the Trixie password. [silence] It's configuring it now. [silence] But what does that mean? It was already connected. I don't I don't know what it's configuring now. You know what I'm saying? I don't know what it's doing because I'm [silence]
43:00
Speaker 2
Yeah, that's actually the all right, yeah. So. Uh, Miss Amy, I guess that the one that the app is trying to make you change is not the router password. I think it's the Wi-Fi password that it's telling you to change. Okay. Okay. Silence.
43:00
Speaker 1
Connected on all my devices. Remove your old router system from your account. What? Remove my old router system? No. No. You know what? I'm not going to bother with this on this app. Just forget the app. Because it is working. Yeah.
44:00
Speaker 2
Yeah, let's just, uh, you know, try to wait for it. Yeah, that was actually the one that you actually have before, the Trixie and then the email address, but do you have the option to skip it or not now? Yes ma'am, so it's not actually much more... Yeah, everything is working. So, whenever you need to access
44:00
Speaker 1
[silence] Right. Yeah, the 191. Point. 192. Right. 19. Yeah. 168. . Point. One. Good. Uh. It shouldn't be so... You know, and I'm still on my computer, I still have this page, Wi-Fi settings up on the the Google page, and it keeps saying unexpected error, we've encountered an unexpected error, if this continues, please visit technical support. I, I don't know what that is. [silence] Right? Yeah. Yeah, the 191. Point. 192. Right. 19. Yeah. 168. . Point. One. Good. Uh. It shouldn't be so... You know, and I'm still on my computer, I still have this page, Wi-Fi settings up on the the Google page, and it keeps saying unexpected error, we've encountered an unexpected error, if this continues, please visit technical support. I, I don't know what that is. [silence]
45:00
Speaker 2
Yes, the settings of your router, and if you want to make some changes in the future, just use the web browser interface. The one that, what you did earlier, using the IP address of 192. Yeah, it's 192.192.1.168.1.1. Okay. Uh-huh. Uh-huh. Ah, yes? Okay. Uh, I guess, uh, Yeah, you can just actually close that tab. [silence]
45:00
Speaker 1
Okay. Okay, so I closed that page and now it's back at the the page that has the whole long menu and it says, unexpected error. Yes. It keeps popping it up. Yeah, that message just keeps popping up. One second.
46:00
Speaker 2
then reopen a new one. Because it's actually giving you that error because you just changed earlier the Wi-Fi password and now that the laptop is currently connected, and the page is still there, so that's why it needs to be closed and then reopen a new page for that. Uh-huh. Yeah. Okay. Uh... how about... to this one? Instead of the 192. Can you try... HT... Can you try. Uh yeah. Uh instead can you try this one? The HTTP?
46:00
Speaker 1
HTTP yeah. Double slash. Yeah. Wait a second. Forward slash, my router.local. Okay. Access velup again. [silence]
47:00
Speaker 1
What? Invalid router password. I have to put in my, the password for, that I just created for my router? Or, no, the one I created in the app, or the one that I actually created for Trixie. That's the question. No, but the one, I don't think you're understanding me. When I went in and I changed it to Trixie, I use the, the, the, the password that's on the router. When I just went into the app and it told me to create... [silence]
48:00
Speaker 2
Okay, enter the word admin. Okay, try the password. Yeah, let's see. Ah, okay! Try the one that you created on the app, please. Yes.
48:00
Speaker 1
a new router password, I created a different one. Which one should I use? When it told me to change the router password, create. Okay. Okay. Save password? Yes. Yes. And with my username, should it [silence]
49:00
Speaker 2
ah yes so the the use the one that you created the router password using the application create yes use that password that you created
49:00
Speaker 1
just I with my with my email, right? it's asking me now to save this password for this linksys smart Wi-Fi whatever and give it a username. or don't or never or no thanks or whatever. what's that no thanks. okay. all right. okay. so how do I get into this again? nothing. now I have the page.
50:00
Speaker 2
It's appearing again. Uh, no thanks. No thanks. Yeah. Or, after you click on don't or no thanks, what are the options that it's giving you? Okay, you now have the page and. So, yeah, whenever you need to make some changes, at least you now know how to navigate on how to enter there.
50:00
Speaker 1
Okay, but, but, okay, for, here's my question. This is now very confusing. Do I have a different password for the router, from the password for Tricky? Yes. Okay, that's what I need to make sure of. So the one without all that, you know, numbers, letters, whatever it is. The one that's on the actual router itself is tricky. And the other one is my router. What? Router. Right? Okay, yeah, okay. All right. I think I got it.
51:00
Speaker 2
are to access the router settings. [silence] yes. [silence] We're out there. [silence] No. [silence] Yes. [silence] Yes. [silence] The router. [silence] Alrighty.
51:00
Speaker 1
Well, I shouldn't be so complicated. Thank you. Yeah, okay. Well, thank you. I I appreciate your patience. That's not, it's not your fault. It's nobody's fault. It's just, it's the system. It's just but I appreciate your patience. Thank you. Okay. Bye.
52:00
Speaker 2
Okay, thank you, thank you so much, Ms. Amy. I did, I totally apologize and and I also apologize about earlier that um, you were not given a heads up regarding with the changes that will happen after you reset the router. I do apologize for that one. [silence] Thank you, you too, Ms. Amy. Have a good one, okay?
52:00