Speaker 1
Yeah. I have one of these uh Inner Schafer Heavy Duty__models, RE 7350, extenders. [silence] and um I've done everything I can do and the thing just won't. [silence] [silence] [silence]
00:00
Speaker 2
welcome to Linksys support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. register your product by visiting register.Linksys.com. Please have your device serial number ready. For assistance, press 1 now. For out of warranty products, please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. Thank you for calling Linksys. This is Skylar. How may I help you? Um-hum.
00:00
Speaker 1
I can't get it set up. So, I mean, I was working before, but I had to change Internet people. Yes. the Linsky model R E 7350. And I tried to do the serial number. It is four one b is in Paul, one zero M one two C is in Charles zero 2950.
01:00
Speaker 2
Okay. Is this the first time that you're going to set up the diviser or this was working before? Okay. So this is for the reconfiguration of the range extender. Okay. Enter, can you enter the UM channel number sir? seven. Oh, okay. [silence] Okay, again that's four one P for Peter, one zero M for Carrie one zero that M for Mary one two C for Charlie zero two nine.
01:00
Speaker 1
Yes. Uh, spectrum. You know, I, I don't know how to do all that stuff. So I I tried doing what the directions said, but the the the thing never would work like it's supposed to. Never would go solid orange or whatever. Right, right. So how do you do it? Yeah. Yes.
02:00
Speaker 2
All right. And who's your internet service provider? And your Wi-Fi or you're using a gateway like modem slash router from Spectrum? This range extender should work if you have an existing wireless from a modem or from a router, because this is just an extender. It will extend an existing wireless. So, do you have... is your internet provider gives you a wireless connection? Okay. So, let me just confirm.
02:00
Speaker 1
It's 8 58 51 8 4 1 4 4. John Edelman. E D E L M A N. John E 8398 at gmail.com. Yes, ma'am. Yes. Yeah. Spectrum. Spectrum. S P E C T R U M [silence]
03:00
Speaker 2
complete your record and available your phone number. And how about your first name and last name? And can you spell your last name, please? Okay. How about your email address? So that's John E8398@gmail.com. Correct. Okay, thank you for this information. So do you have any idea, sir, what is the name of your Wi-Fi network? Okay, what is the name of your Wi-Fi network? They have a wireless device already. That is it.
03:00
Speaker 1
Yes. I I have it unplugged now, but the last, you know what it does, it'll just go to flashing orange at some point. And I can plug it in. Yeah, I understand that. I don't know how to connect it. That's why I'm calling you. I'm trying to get it connected. But I forgot. [silence] Yes.
04:00
Speaker 2
connected to spectrum that is, that is working fine. Okay, so, right now, what is the, the light on your range extender? Can you turn it back? Because if it is flashing or range or blinking or range searcher, that means the range extender is not connected to a wireless router.
04:00
Speaker 1
Followed all your, all the directions they give us and, you know, I just can't get the thing to work. I don't know. So, right now, I plugged it in. It's flashing blue. Okay. Probably about four feet. And now it's flashing, I guess, orange or yellow.
05:00
Speaker 2
Okay, that means it's starting up. [silence] So, as long as you have the Wi-Fi settings on your wireless router, sir, we can set up this range extender by assigning the wireless settings to the range extender. How far the range extender from the modem right now, sir? Or from your wireless router? Okay. Yeah, it's probably blinking or flashing orange. So that means it's not connected to the router. Okay? So before we do start for any troubleshooting, sir. Um let me just inform you about the status of your range extender. It shows it here in our system that the range extender is no longer, um it's already out of warranty and it's no longer covered with the complimentary phone support and as well as the free technical support. Okay? But we do have different options for out-of warranty Linksys devices. The first option is you can take full advantage of our AI tool that can be found on our website support.linksyst.com. The AI tool, sir, that is a self-help tool that you can, um use to, um like ask questions on how to set up the range extender and it will give you instructions as to how to do it. Okay? While the second, Transcribed by
05:00
Speaker 1
I, I've been, I've been through, I've been through that, and that's not like talking to a human person, because the thing can't understand what's going on. It doesn't have a brain. Well, that's great news. I think I'll just go by one from somebody else. So thank you for your day and I won't be doing any business with you guys. Bye-bye.
07:00
Speaker 2
second option that we have, okay, all right, so our second option, sir, we have this one time non-refundable technical support that will last up to 60 minutes of troubleshooting, this is our paid connect service that will cost you $15, this option, sir, is a 60 minutes troubleshooting, I'll walk you through on how to set up this range extender and in any case after the troubleshooting, if we find out that the device is defective, there will be no refund or replacement and there's also no guarantee that we'll be able to fix the issue.
07:00